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Webinar Bes OutLook

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  • 1. Master Seller Partner Webinar: Apps Connector for BES, Apps Sync for Microsoft Outlook
  • 2. Webinar Agenda Overview of Google Apps Connector for BES Overview of Google Apps Sync for Microsoft Outloook Objection handling and competitive information
  • 3. Google Apps Connector for BES What is it? Value proposition and positioning Objection handling and competitive information
  • 4. Google Confidential and Proprietary Google Apps Connector for BES
    • Get all the benefits of Google Apps while retaining the BlackBerry & BES experience you love
    • Features
        • Push email
        • Calendar and contacts sync
        • Global Address List (GAL)
    • Availability
        • Launching in Google Apps Premier & Education Editions (no additional charge) in July 2009
  • 5. New! Google Apps Connector for BES
    • Email features
        • Push email
        • Offline access
        • Read/delete sync
        • Folder/label sync
        • Gmail features in built-in email app
          • Spam filter
          • Archive
          • Star message
  • 6. New! Google Apps Connector for BES New! Google Apps Connector for BES
    • Calendar features
        • 1-way wireless sync: Google Calendar > BlackBerry
        • View location details, attendee lists, acceptance status
        • Support for recurring meetings
        • Meeting notifications on device
    • Contacts features
        • Access names, email addresses, and phone numbers via Global Address List (GAL)
        • 2-way wireless sync
        • Full support for all fields
  • 7. Google Apps Connector for BlackBerry Enterprise Server is a software component that is installed on a Blackberry Enterprise Server(BES) for Microsoft Exchange. Google Confidential and Proprietary How does it work? BES thinks it’s talking to Exchange but seamlessly connects with Google, authenticates using OAuth and syncs using Gmail Sync, Calendar GData & Contacts GDatanterfaces
  • 8. New! Google Apps Connector for BES
    • Setup & Administration
        • Install Google Apps Connector on a BES Server
        • Create a profile using Google Apps Profile Editor
        • Rest of the setup is done using BlackBerry Manager
          • Add users
          • Set activation passwords
          • Apply policies…
    • BES specifications
        • BlackBerry Enterprise Server v4.16 for Microsoft Exchange
        • 250 users per BES server
  • 9. Current feature limitations
    • Tasks/Notes and one-way calendar
      • Does not support tasks and notes on BlackBerry devices
      • Current calendar experience only includes one-way synchronization from Google Calendar to your mobile device (and not vice versa).
    • Objection handling
      • Tasks and notes: This is a feature Google may support in the future, but there are no dates to share at this time.
      • Two-way calendar sync: Google is working on it for release during the second half of 2009.
  • 10. Google Apps Connector for BES What is it? Value proposition and positioning Objection handling and competitive information
  • 11. Pitch and value proposition
    • Elevator Pitch
      • Experience the benefits of Google Apps with the BlackBerry experience you're already accustomed to.
    • Core Value Proposition
      • Get all the benefits of using Google Apps (lower cost, scale, innovation) while delivering a seamless Blackberry mobile experience for your users
  • 12. Cost Comparison – 250 BlackBerry users Legacy + BES
  • 13. Target market Google Apps Connector for BlackBerry Enterprise Server is designed for businesses that are already hosting their own BES for Exchange server and want to continue with the experience they're accustomed to (e.g. native BlackBerry applications for users, administrator experience in BES).
  • 14. What about Google Apps on BlackBerry today?
    • Gmail for mobile application
        • Same Gmail user experience
        • Conversations
        • Labels
        • Search
        • Read/delete sync
        • Archive
        • Starring
      • Google Sync application
        • Two-way sync between Google Calendar and BlackBerry
        • Two-way sync between Google Apps contacts and BlackBerry address book
  • 15. Google Apps Connector for BES What is it? Value proposition and positioning Objection handling and competitive information
  • 16. Objection handling Q: Why doesn’t Google have a BES hosting solution? A: Google doesn’t currently offer one, but this may be considered in the future. Q: Why won't it be available until July 2009? A: It is being tested extensively. Q: When will Google support 2-way calendar sync? A: Google is working on it for release during the second half of 2009. Q: When will Google support tasks and notes? A: Google may support this in the future, but no dates have been shared.
  • 17. Objection Handling (cont’d) Q: Is there a limit to the number of devices you can support per BES server? A: Yes, the initial release supports 250 BlackBerry devices, and this number is expected to increase over time. Q: In which languages will Google Apps Connector for BES be available? A: At launch, it will be in US English only, but available worldwide. All Google Apps Premier and Education Edition customers will have the choice of using it, as long as they are using US English versions of BES and Windows.
  • 18. Competitive positioning
    • Microsoft Exchange
      • Customers concerned about switching from Exchange to Google Apps because of the Blackberry experience can now preserve that experience.
    • Lotus Notes
      • Lotus Notes customers will need to upgrade from BES for Lotus Notes to BES for Exchange to use Google Apps Connector. This upgrade is either free (included in your support cost) or may cost $3,000.
  • 19. Key takeaways
      • Deliver the same experience to BlackBerry users, gain more storage and features, and save 70% of your cost!
      • Google Apps Connector for BES makes the transition to Google Apps much easier for companies that rely on BlackBerry and BES.  Business users can continue with the native BlackBerry experience they're used to, and IT administrators can continue to manage devices using the same BES tools that they are familiar with.
      • Google Apps Connector for BES will be released publicly in July 2009.
  • 20. Questions on Google Apps Connector for BES?
  • 21. Webinar Agenda Overview of Google Apps Connector for BES Overview of Google Apps Sync for Microsoft Outlook  Objection handling and competitive information
  • 22. Google Apps Sync for Microsoft Outlook What is it? Value proposition and positioning Objection handling and competitive information
  • 23. Executive Summary What is it?  Google Apps Sync for Microsoft Outlook is a plug-in that syncs Outlook with Google Apps just like Outlook syncs with Exchange Why does it matter? It is superior to previous Google products like Calendar sync because it provides Calendar, Contacts, and Mail sync, Global Address List lookup, and Free/Busy lookup. What are the limitations? Delegation.  Sync of Tasks, Notes, Journals.  Public Folders. Google Apps Sync for Microsoft Outlook requires at least Outlook 2003 SP3 and 2007 SP1 with a Microsoft patch.  It runs on Windows XP SP2 with select patches and Vista SP1. Launch Details Launch date: June 9, 2009 Available to all Google Apps Premier and Education Edition Customers
  • 24. What is it?
    • A plug-in that syncs Outlook with Google Apps just like Outlook natively syncs with Exchange.
      • Full featured
        • Fast mail sync with Google-native protocol
        • Calendar Sync for all recurrence patterns
        • Contacts Sync for all Outlook fields - even pictures.
        • Global Address List for autocomplete and contacts lookup
        • Look up of free/busy information for scheduling
      • Works offline
      • Simple to install
        • May be deployed through SMS by Admins.
      • Includes utility to migrate calendar, contact, and email data from previous Outlook installations
  • 25. Default UI with Google Apps Sync Installed
  • 26. Outlook UI with Google Apps Sync for Microsoft Outlook installed
  • 27. Migration & Setup UI Google Apps Sync allows users to copy data from previous Outlook installations, including archived folders (archive.pst) or Microsoft Exchange Profiles, into the Google Apps Sync folders. Google Apps Sync will then migrate that data to Google Apps. 1. 2. 3.
  • 28. Demo how it migrates & synchronizes
    • A quick demo of Apps Sync for Microsoft Outlook is a great way to overcome the objection that users will not be able to adjust from Exchange/Outlook to Google Apps and is great to show CIOs. The best way to demo the plug-in is to focus on three common features that highlight how seamlessly Outlook can work as the front end for emailing and calendaring in Google Apps:
      • Email : show that emails sent and received show up immediately in the Outlook interface
        • Open both Gmail and Outlook
        • Send an email from Gmail and show that it appears in Outlook
      • Contacts : demonstrate that all contacts are synced in the Global Address List
        • Start composing an email in Outlook. Show that the contact from Google Apps is automatically called up in Outlook.
        • Open the contacts interface in Outlook and in Gmail. Show that the content is synced, including the pictures.
      • Calendar : show that events created in Google Calendar appear automatically in Outlook and vice versa.
        • Create an event in Google Calendar
        • Open Outlook, refresh, and show the event is seamlessly updated in Outlook too.
        •  
    • Here’s a video to help guide your demo:
      • http://www.youtube.com/watch?v=KQcwW9hNRMk&eurl=http://solution-provider-announce.blogspot.com/&feature=player_embedded
  • 29. Google Apps Sync for Microsoft Outlook What is it? Value proposition and positioning Objection handling and competitive information
  • 30. Positioning
    • Who would be interested?
      • Organizations currently using Exchange and considering switching to Apps (on-premise or Hosted)
      • Organizations considering using Exchange (on-premise or Hosted)
    • What is is the value?
    • Google Apps Sync for Microsoft Outlook removes one of the last switching barriers by making it easy for users to transition to Google Apps by allowing them to use the familiar Outlook interface for email, contacts and calendar.
  • 31. Total cost of ownership Google Apps Sync for Microsoft Outlook enables users to get the same Exchange messaging experience for a fraction of the cost - both on-premise and hosted: 1 - Schadler, Ted. " Should Your Email Live In The Cloud? A Comparative Cost Analysis “ Forrester  01 2009 1-17.
  • 32. Google Apps Sync for Microsoft Outlook: What Sets It Apart 1 Get the same features and more 2 With none of the hassle 3 For half of the cost
  • 33. Google Apps Sync for Microsoft Outlook What is it? Value proposition and positioning Objection handling and competitive information
  • 34. Objections and FAQs Why are we supporting a non-Google UI? In businesses with more than 100 employees, the cost of rolling out Google Apps becomes extremely high if the business needs to retrain their users.  What's more, their executives are rarely willing to retrain at all.  In order to enter these markets (where we charge $50/user/yr) we need to eliminate this barrier to adoption.  Over time, we expect that users will transition to Google UI because we'll offer innovative features, a better experience, and no need to purchase client software upgrades. Why would I want to keep Outlook when I switch to Google Apps Premier Edition? While IT Admins quickly understand the cost savings of using Google Apps, large businesses might opt for a phased approach when rolling Google Apps out to their users since the cost of retraining users can become high. Google Apps Sync for Microsoft Outlook allows IT to immediately save on infrastructure costs, while letting them spread out deployment and training efforts thereby allowing users to adopt Google Apps web interface at their own pace. Can I run a pilot of Google Apps and keep Exchange at the same time? Yes, Outlook allows you to access multiple accounts at the same time. Google Apps Sync for Microsoft Outlook will automatically set up a Calendar and Contacts account to Google Apps, and help you set up an e-Mail IMAP account as well; however you can still keep your Exchange account active at the same time. This is useful for migrations, account transitions, or even for piloting Google Apps without having to get rid of your Exchange environment immediately.
  • 35. Limitations
      • No SSO support 
      • No delegation support  
      • No support for Exchange Public Folders
      • Does not support syncing certain Outlook data types
        • Tasks
        • Notes
        • Journals 
        • Contacts Distribution Lists
      • OS and Software Requirements
        • At least Outlook 2003 SP3 and 2007 SP1 with a Microsoft patch. 
        • Windows XP SP2 with select patches and Vista SP1.
  • 36. Hosted Exchange vs. Google Apps (Features)
      • Included:
        • Email / Calendar / Tasks
        • Contacts
        • Public Folders (limited)
        • Outlook/OWA Interfaces
      • Options:
        • Collaboration Sites
        • IM
        • Mobile 
        • Spam/Virus Protection
      • Included:
        • Email / Calendar / Tasks
        • Contacts
        • Spam/Virus Protection
        • Gmail/Outlook Interfaces
        • IM / VoIP / Video
        • Mobile Access 
        • Global Address List
        • Collaboration
          • Tools
          • Sites
    Source: Horizon Info Services (Partner) Source: Horizon Info Services (Partner)
  • 37. Hosted Exchange vs. Google Apps (Pricing)
      • Mail / Calendar / Etc
        • 1 GB (base)per user only
        • $120 per user per year
      • Additional Costs
        • Spam/Virus $24 per user per year
        • Mobile: $100/user/year BES
        • Sharepoint: $60/user/year
      • Mail / Calendar / Etc
        • 25 GB per user
        • $50 per user per year
      • Additional free features
        • Spam/Virus protection
        • Mobile access
        • Collaboration apps
    Source: Horizon Info Services (Partner)
  • 38. Install it and demo to customers
      • This is a killer feature to demo
      • CIOs love it
      • Helps drive the message that Apps is Enterprise-ready today
  • 39. Questions on Google Apps Sync for Microsoft Outlook?
  • 40. Webinar Agenda Overview of Google Apps Connector for BES Overview of Google Apps Sync for Microsoft Outlook  Objection handling and competitive information
  • 41. Google Apps vs Microsoft Exchange Feature/Price Comparisons Positioning Additional Resources
  • 42. Positioning
    • Leverage momentum from recent launches - now is the time to switch
      • Minimal impact on change management
        • Move back-end to Apps and end users can choose how and where to access their email (i.e. Outlook, BlackBerry or web interace)
      • Substantial cost savings
        • Businesses can save 50-70% in total cost of ownership
      • Continuous innovation with no upgrades required
        • Simplify IT operations
        • Benefit from new features as soon as they're available
          • 68 new features added in 2008
  • 43. Positioning
    • Finding the right customers
      • Exchange 2003 customers thinking about upgrading
        • Extended Support (rather than Mainstream Support)
        • No Software Assurance
      • Hosted Exchange customers
        • With Google Apps Sync for Microsoft Outlook, customers can get many of the same features as Hosted Exchange, plus more features, for less money
  • 44. Google Apps vs Microsoft Exchange Feature/Price Comparisons Positioning Additional Resources
  • 45. More features than on-premise Exchange Google Apps offers more email storage, and productivity and collaboration tools
  • 46. Lower total cost of ownership
    • Exchange TCO benchmarks
      • On-Premise Exchange 2007:  Over $190/year/year (3 year TCO)*
      • Hosted Exchange:  Over $120/user/year
    • Google Apps TCO
      • Google Apps Premier Edition: $88/user/year (3 year TCO)
    * Radicati: Google Apps vs. Exchange 2007 TCO comparison for mid-size companies
  • 47. Total cost of ownership Google Apps also costs less than Microsoft Exchange Online (part of BPOS) 1 - Schadler, Ted. " Should Your Email Live In The Cloud? A Comparative Cost Analysis “ Forrester  01 2009 1-17.
  • 48. 7 keys to comparing Google Apps and Microsoft Exchange (on-premise)
      • Initial investment and scaling
      • Maintenance and upgrades
      • Uptime
      • Productivity and collaboration
      • Information security
      • Mobile access
      • Total cost of ownership
    See: http://apps.gepportal.com/collateral-and-branding
  • 49. Hosted Exchange vs. Google Apps (Features)
      • Included:
        • Email / Calendar / Tasks
        • Contacts
        • Public Folders (limited)
        • Outlook/OWA Interfaces
      • Options:
        • Collaboration Sites
        • IM
        • Mobile 
        • Spam/Virus Protection
      • Included:
        • Email / Calendar / Tasks
        • Contacts
        • Spam/Virus Protection
        • Gmail/Outlook Interfaces
        • IM / VoIP / Video
        • Mobile Access 
        • Global Address List
        • Collaboration
          • Tools
          • Sites
    Source: Horizon Info Services (Partner) Source: Horizon Info Services (Partner)
  • 50. Hosted Exchange vs. Google Apps (Pricing)
      • Mail / Calendar / Etc
        • 1 GB (base)per user only
        • $120 per user per year
      • Additional Costs
        • Spam/Virus $24 per user per year
        • Mobile: $100/user/year BES
        • Sharepoint: $60/user/year
      • Mail / Calendar / Etc
        • 25 GB per user
        • $50 per user per year
      • Additional free features
        • Spam/Virus protection
        • Mobile access
        • Collaboration apps
    Source: Horizon Info Services (Partner)
  • 51. Google Apps vs Microsoft Exchange Feature/Price Comparisons Positioning Additional Resources
  • 52. Additional resources
    • Short Paper
      • 7 Keys to Comparing Google Apps Premier Edition with Microsoft Exchange 2007:
    • On Solution Providers site:  http://apps.gepportal.com/collateral-and-branding
    • Savings Calculator
      • Estimate how much your customers could save with Google Apps vs a basic Microsoft Exchange 2007 deployment:  http://www.google.com/apps/intl/en/business/messaging_value.html
  • 53. Any Questions? Don't forget...