SugarCRM is true cloud computing. As a SugarCRM customers you get to choose where you want to run Sugar. In Sugar On-Demand, in the public cloud, the cloud of one of our partners or in your own cloud, behind your firewall. With Sugar 6.3; we have added the IBM SmartCloud as one of four public cloud options. These are the slides from my webinar on Oct 13, 2011.

1. Deploying SugarCRM on Public Clouds October 13, 2011 ©2011 SugarCRM Inc. All rights reserved.

2. ©2011 SugarCRM Inc. All rights reserved. @jsysmans http://www.linkedin.com/in/jsysmans jsysmans@sugarcrm.com

3. SugarCRM: Global CRM Leader Business Leading provider of Open Source CRM Software Founded April 2004 in Cupertino, California Europe Head Office in Munich, Germany Market Traction 3rdlargest global CRM Provider 850,000+ users, 60,000+ organizations 5,500+ Customer in 80 Countries Fastest Growing 60%+ annual billings growth > 10 Million downloads Cash flow positive Leader Position in CRM for Midmarket - June 2010

4. SugarCRM: Mission Statement Empowering every company in the world to gain and retain customers with the most open, flexible and intuitive relationship management solutions.

5. Agenda ©2011 SugarCRM Inc. All rights reserved. Announcement Deployment Models Customer Testimonials Metrics Public Cloud

6. Announcing: Sugar on IBMSmartCloud Run Sugar on IBM SmartCloud Enterprise Combine benefits of Cloud computing with Enterprise grade security and SLAs Adds 6 datacenters around the world (NA, EU, APAC) Sugar image is pre-installed, simple click to deploy BYOL* or One Stop Shop through reseller *Bring Your Own License

7. Deployment Models: Sugar Open Cloud ©2011 SugarCRM Inc. All rights reserved. Customer Network Sugar Partner Cloud

8. Deployment Models: Sugar Cloud 10/12/11 ©2011 SugarCRM Inc. All rights reserved. 8 Sugar On-Demand 2 datacenters USA UK Backed by SLA Every customers gets a Sugar on-demand instance

9. Deployment Models: Customer Network 10/12/11 ©2011 SugarCRM Inc. All rights reserved. 9 On site Behind your firewall Does not require Internet connection Access in the browser You have full control

10. Deployment Models: Partner Cloud 10/12/11 ©2011 SugarCRM Inc. All rights reserved. 10 300+ partners globally Many offer Cloud services

11. Deployment Models: Public Cloud 10/12/11 ©2011 SugarCRM Inc. All rights reserved. 11 Amazon EC2 IBM SmartCloud Enterprise Rackspace Cloud Windows Azure

12. Deployment Models: What Customers Look For 10/12/11 ©2011 SugarCRM Inc. All rights reserved. 12 Security and Compliance Segregated data Scalability Reliability Performance Flexibility Global Reach Choice and Control

13. Deployment Models: Global Reach 10/12/11 ©2011 SugarCRM Inc. All rights reserved. 13 Sugar On-Demand + Public Cloud + Partner Cloud Countries

14. 10/12/11 ©2011 SugarCRM Inc. All rights reserved. 14

15. Amazon EC2 10/12/11 ©2011 SugarCRM Inc. All rights reserved. 15 Most popular Available since Sept 2009 BYOL One stop resellers

16. Amazon EC2: Editions Distribution 10/12/11 ©2011 SugarCRM Inc. All rights reserved. 16 February through September 2011

17. Amazon EC2: Global Reach 10/12/11 ©2011 SugarCRM Inc. All rights reserved. 17 United States Northern California Northern Virginia Europe Ireland Asia Singapore Tokyo

18. Amazon EC2: Geographic Distribution 10/12/11 ©2011 SugarCRM Inc. All rights reserved. 18 February through September 2011

19. Amazon EC2: Easy Deployment 10/12/11 ©2011 SugarCRM Inc. All rights reserved. 19 Case Study: BitNami Easy deployment Handle configuration http://bitnami.org/stack/sugarcrm

20. Amazon EC2: Partners 10/12/11 ©2011 SugarCRM Inc. All rights reserved. 20 Some of the Sugar Partners with extensive EC2 experience are: North America Plus Consulting DataSync Levementum EMEA OpenSymbol Provident CRM Latin America Lampada Global PalmTree Consulting APAC OSSCube

21. IBM SmartCloud Enterprise Run Sugar on IBM SmartCloud Enterprise Combine benefits of Cloud computing with Enterprise grade security and SLAs Adds 6 datacenters around the world (NA, EU, APAC) Sugar image is pre-installed, simple click to deploy BYOL* or One Stop Shop through reseller *Bring Your Own License

22. IBM SmartCloud Enterprise: Global Reach 10/12/11 ©2011 SugarCRM Inc. All rights reserved. 22 North America USA, Colorado USA, North Carolina Canada, Ontario Europe Germany Asia Singapore Japan

23. IBM SmartCloud Enterprise: Customer Story Problem: Needed to scale infrastructure to accommodate future needs. Solution: Highland Solutions, a Sugar & IBM Value Added Reseller, quickly got HI-Way up-and-running on the IBM SmartCloud. Benefit: Significantly reduced operating costs.

24. IBM SmartCloud Enterprise: Partners 10/12/11 ©2011 SugarCRM Inc. All rights reserved. 24 Some of the Sugar Partners who started with IBM SmartCloud are: North America Highland Solutions Levementum TechAdvisors EMEA OpenSymbol

25. Rackspace Cloud 10/12/11 ©2011 SugarCRM Inc. All rights reserved. 25 BYOL One Stop Resellers

26. Rackspace Cloud: Global Reach 10/12/11 ©2011 SugarCRM Inc. All rights reserved. 26 United States Illinois Northern Virginia Texas Europe United Kingdom Asia Hong Kong

27. Rackspace Cloud: Partners Success Story 10/12/11 ©2011 SugarCRM Inc. All rights reserved. 27 Case Study: Epicom Rackspace Cloud gives every SugarCRM customer their own virtual server. Rackspace’s new state-of-the-art data center yields far better performance and security compared to shared hosting environments.

28. Windows Azure 10/12/11 ©2011 SugarCRM Inc. All rights reserved. 28 BYOL One Stop Resellers

29. Windows Azure: Global Reach 10/12/11 ©2011 SugarCRM Inc. All rights reserved. 29 United States Illinois Texas Europe Ireland Netherlands Asia Hong Kong Singapore

30. Windows Azure: SugarCRM is a Long Term Microsoft Partner PHP Partnership and support agreement Featured Microsoft open source partner Featured on Microsoft Web App Gallery Sugar runs on Microsoft stack Support for Microsoft SQL server Support for Windows Azure Member of the Azure Advisory Board

31. Why The Public Cloud Matters 10/12/11 ©2011 SugarCRM Inc. All rights reserved. 31 Security and Compliance Segregated data Scalability Reliability Performance Flexibility Global Reach Choice and Control

32. Sugar on Public Clouds Is CRM Made… Easy: Pre-installed images make provisioning very easy. All you need to do is bring your own license Flexible: You can fine tune Sugar to meet you very specific requirements Open: You have direct database access so you can make deep customizations Global: You have a choice of global datacenters; close to where your end-users are Simple: We’ve taken the guess work out of configuring your deployment with a performance benchmarking white paper for IBM SmartCloud

33. Q & A ©2011 SugarCRM Inc. All rights reserved. 10/12/11 33