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Deploying SugarCRM on Public Clouds<br />October 13, 2011<br />©2011 SugarCRM Inc. All rights reserved.<br />
©2011 SugarCRM Inc. All rights reserved.<br />@jsysmans<br />http://www.linkedin.com/in/jsysmans<br />jsysmans@sugarcrm.co...
SugarCRM: Global CRM Leader<br />Business<br />Leading provider of Open Source CRM Software<br />Founded April 2004 in Cup...
SugarCRM: Mission Statement<br />Empowering every company in the world to gain and retain customers with the most open, fl...
Agenda<br />©2011 SugarCRM Inc. All rights reserved.<br />Announcement<br />Deployment Models<br />Customer Testimonials<b...
Announcing: Sugar on IBMSmartCloud<br />Run Sugar on IBM SmartCloud Enterprise<br />Combine benefits of Cloud computing wi...
Deployment Models: Sugar Open Cloud<br />©2011 SugarCRM Inc. All rights reserved.<br />Customer<br />Network<br />Sugar Pa...
Deployment Models: Sugar Cloud<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />8<br />Sugar On-Demand<br ...
Deployment Models: Customer Network<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />9<br />On site<br />B...
Deployment Models: Partner Cloud<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />10<br />300+ partners gl...
Deployment Models: Public Cloud<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />11<br />Amazon EC2<br />I...
Deployment Models: What Customers Look For<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />12<br />Securi...
Deployment Models: Global Reach<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />13<br />Sugar On-Demand<b...
10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />14<br />
Amazon EC2<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />15<br />Most popular <br />Available since Sep...
Amazon EC2: Editions Distribution<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />16<br />February throug...
Amazon EC2: Global Reach<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />17<br />United States<br />North...
Amazon EC2: Geographic Distribution<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />18<br />February thro...
Amazon EC2: Easy Deployment<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />19<br />Case Study: BitNami<b...
Amazon EC2: Partners<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />20<br />Some of the Sugar Partners w...
IBM SmartCloud Enterprise<br />Run Sugar on IBM SmartCloud Enterprise<br />Combine benefits of Cloud computing with Enterp...
IBM SmartCloud Enterprise: Global Reach<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />22<br />North Ame...
IBM SmartCloud Enterprise: Customer Story<br />Problem: Needed to scale infrastructure to accommodate future needs.<br />S...
IBM SmartCloud Enterprise: Partners<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />24<br />Some of the S...
Rackspace Cloud<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />25<br />BYOL<br />One Stop Resellers<br />
Rackspace Cloud: Global Reach <br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />26<br />United States<br /...
Rackspace Cloud: Partners Success Story<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />27<br />Case Stud...
Windows Azure<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />28<br />BYOL<br />One Stop Resellers<br />
Windows Azure: Global Reach<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />29<br />United States<br />Il...
Windows Azure: SugarCRM is a Long Term Microsoft Partner<br />PHP Partnership and support agreement<br />Featured Microsof...
Why The Public Cloud Matters<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />31<br />Security and Complia...
Sugar on Public Clouds Is CRM Made…<br />Easy: Pre-installed images make provisioning very easy.  All you need to do is br...
Q & A<br />©2011 SugarCRM Inc. All rights reserved.<br />10/12/11<br />33<br />
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Deploying SugarCRM on Public Clouds

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SugarCRM is true cloud computing. As a SugarCRM customers you get to choose where you want to run Sugar. In Sugar On-Demand, in the public cloud, the cloud of one of our partners or in your own cloud, behind your firewall. With Sugar 6.3; we have added the IBM SmartCloud as one of four public cloud options.

These are the slides from my webinar on Oct 13, 2011.

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Deploying SugarCRM on Public Clouds

  1. 1. Deploying SugarCRM on Public Clouds<br />October 13, 2011<br />©2011 SugarCRM Inc. All rights reserved.<br />
  2. 2. ©2011 SugarCRM Inc. All rights reserved.<br />@jsysmans<br />http://www.linkedin.com/in/jsysmans<br />jsysmans@sugarcrm.com<br />
  3. 3. SugarCRM: Global CRM Leader<br />Business<br />Leading provider of Open Source CRM Software<br />Founded April 2004 in Cupertino, California <br />Europe Head Office in Munich, Germany<br />Market Traction<br />3rdlargest global CRM Provider<br />850,000+ users, 60,000+ organizations<br />5,500+ Customer in 80 Countries<br />Fastest Growing <br />60%+ annual billings growth <br />> 10 Million downloads <br />Cash flow positive<br />Leader Position in CRM for Midmarket - June 2010<br />
  4. 4. SugarCRM: Mission Statement<br />Empowering every company in the world to gain and retain customers with the most open, flexible and intuitive relationship management solutions.<br />
  5. 5. Agenda<br />©2011 SugarCRM Inc. All rights reserved.<br />Announcement<br />Deployment Models<br />Customer Testimonials<br />Metrics<br />Public Cloud<br />
  6. 6. Announcing: Sugar on IBMSmartCloud<br />Run Sugar on IBM SmartCloud Enterprise<br />Combine benefits of Cloud computing with Enterprise grade security and SLAs<br />Adds 6 datacenters around the world (NA, EU, APAC)<br />Sugar image is pre-installed, simple click to deploy<br />BYOL* or One Stop Shop through reseller<br />*Bring Your Own License<br />
  7. 7. Deployment Models: Sugar Open Cloud<br />©2011 SugarCRM Inc. All rights reserved.<br />Customer<br />Network<br />Sugar Partner<br />Cloud<br />
  8. 8. Deployment Models: Sugar Cloud<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />8<br />Sugar On-Demand<br />2 datacenters<br />USA<br />UK<br />Backed by SLA<br />Every customers gets a Sugar on-demand instance<br />
  9. 9. Deployment Models: Customer Network<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />9<br />On site<br />Behind your firewall<br />Does not require Internet connection<br />Access in the browser<br />You have full control<br />
  10. 10. Deployment Models: Partner Cloud<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />10<br />300+ partners globally<br />Many offer Cloud services<br />
  11. 11. Deployment Models: Public Cloud<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />11<br />Amazon EC2<br />IBM SmartCloud Enterprise<br />Rackspace Cloud<br />Windows Azure<br />
  12. 12. Deployment Models: What Customers Look For<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />12<br />Security and Compliance<br />Segregated data<br />Scalability<br />Reliability<br />Performance<br />Flexibility<br />Global Reach<br />Choice and Control<br />
  13. 13. Deployment Models: Global Reach<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />13<br />Sugar On-Demand<br />+ Public Cloud<br />+ Partner Cloud Countries<br />
  14. 14. 10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />14<br />
  15. 15. Amazon EC2<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />15<br />Most popular <br />Available since Sept 2009<br />BYOL<br />One stop resellers<br />
  16. 16. Amazon EC2: Editions Distribution<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />16<br />February through September 2011<br />
  17. 17. Amazon EC2: Global Reach<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />17<br />United States<br />Northern California<br />Northern Virginia<br />Europe<br />Ireland<br />Asia<br />Singapore<br />Tokyo<br />
  18. 18. Amazon EC2: Geographic Distribution<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />18<br />February through September 2011<br />
  19. 19. Amazon EC2: Easy Deployment<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />19<br />Case Study: BitNami<br />Easy deployment<br />Handle configuration<br />http://bitnami.org/stack/sugarcrm<br />
  20. 20. Amazon EC2: Partners<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />20<br />Some of the Sugar Partners with extensive EC2 experience are:<br />North America<br />Plus Consulting<br />DataSync<br />Levementum<br />EMEA<br />OpenSymbol<br />Provident CRM<br />Latin America<br />Lampada Global<br />PalmTree Consulting<br />APAC<br />OSSCube<br />
  21. 21. IBM SmartCloud Enterprise<br />Run Sugar on IBM SmartCloud Enterprise<br />Combine benefits of Cloud computing with Enterprise grade security and SLAs<br />Adds 6 datacenters around the world (NA, EU, APAC)<br />Sugar image is pre-installed, simple click to deploy<br />BYOL* or One Stop Shop through reseller<br />*Bring Your Own License<br />
  22. 22. IBM SmartCloud Enterprise: Global Reach<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />22<br />North America<br />USA, Colorado<br />USA, North Carolina<br />Canada, Ontario<br />Europe<br />Germany<br />Asia<br />Singapore<br />Japan<br />
  23. 23. IBM SmartCloud Enterprise: Customer Story<br />Problem: Needed to scale infrastructure to accommodate future needs.<br />Solution: Highland Solutions, a Sugar & IBM Value Added Reseller, quickly got HI-Way up-and-running on the IBM SmartCloud.<br />Benefit: Significantly reduced operating costs.<br />
  24. 24. IBM SmartCloud Enterprise: Partners<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />24<br />Some of the Sugar Partners who started with IBM SmartCloud are:<br />North America<br />Highland Solutions<br />Levementum<br />TechAdvisors<br />EMEA<br />OpenSymbol<br />
  25. 25. Rackspace Cloud<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />25<br />BYOL<br />One Stop Resellers<br />
  26. 26. Rackspace Cloud: Global Reach <br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />26<br />United States<br />Illinois<br />Northern Virginia<br />Texas<br />Europe<br />United Kingdom<br />Asia<br />Hong Kong<br />
  27. 27. Rackspace Cloud: Partners Success Story<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />27<br />Case Study: Epicom<br />Rackspace Cloud gives every SugarCRM customer their own virtual server. <br />Rackspace’s new state-of-the-art data center yields far better performance and security compared to shared hosting environments.<br />
  28. 28. Windows Azure<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />28<br />BYOL<br />One Stop Resellers<br />
  29. 29. Windows Azure: Global Reach<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />29<br />United States<br />Illinois<br />Texas<br />Europe<br />Ireland<br />Netherlands<br />Asia<br />Hong Kong<br />Singapore<br />
  30. 30. Windows Azure: SugarCRM is a Long Term Microsoft Partner<br />PHP Partnership and support agreement<br />Featured Microsoft open source partner<br />Featured on Microsoft Web App Gallery<br />Sugar runs on Microsoft stack<br />Support for Microsoft SQL server<br />Support for Windows Azure<br />Member of the Azure Advisory Board<br />
  31. 31. Why The Public Cloud Matters<br />10/12/11<br />©2011 SugarCRM Inc. All rights reserved.<br />31<br />Security and Compliance<br />Segregated data<br />Scalability<br />Reliability<br />Performance<br />Flexibility<br />Global Reach<br />Choice and Control<br />
  32. 32. Sugar on Public Clouds Is CRM Made…<br />Easy: Pre-installed images make provisioning very easy. All you need to do is bring your own license<br />Flexible: You can fine tune Sugar to meet you very specific requirements<br />Open: You have direct database access so you can make deep customizations<br />Global: You have a choice of global datacenters; close to where your end-users are<br />Simple: We’ve taken the guess work out of configuring your deployment with a performance benchmarking white paper for IBM SmartCloud<br />
  33. 33. Q & A<br />©2011 SugarCRM Inc. All rights reserved.<br />10/12/11<br />33<br />

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