BASIC THINKING TOOL ON DOING E-SERVICES
PLANNING AND ARCHITECTURE
Contents
Part 1: Introduction................................................................................................
2.3.5 Projects...............................................................................................................
2.7.3 Process Controls.......................................................................................................
Roles & Responsibilities.....................................................................................................
4.1 Performance Reference Model .............................................................................................
Part 1: Introduction
1.1 Executive Summary
1.2 Background
The background describes the business context to compel the need...
components to baseline, and the standards to benchmark the gaps and requirements. Commonly used
frameworks to understand t...
Part 2: Enterprise Architecture Baseline
2.1 Purpose
2.1.1 Mandate
2.1.2 Mission
2.1.3 Vision
2.2 Outcomes
2.2.1 Goals
2.2...
2.3.4 Services
Program Key Performance Indicators Supporting Services
2.3.5 Projects
Program Key Performance Indicators Pr...
2.4 Functions
2.4.1 Core Functions
Core Function Official Name Organizational Outcome
2.4.2 Non-Core Functions
Non-Core Fu...
2.5 Stakeholders
Interest in terms of input-process-output
2.5.1 Internal Stakeholders
Business Unit Business Unit Locatio...
2.6 Organization
2.6.1 Business Unit
Make a list of all the business units implementing and managing the functions and res...
2.7 Process Model
2.7.1 Business Unit
Name of Business Unit Roles & Responsibilities Process Name
2.7.2 Tasks and Activiti...
2.8 Data Model
2.8.1 Information and Data
Process Name List of Information List of Data Element
(Conceptual)
2.8.2 Data Re...
2.9 Application Model
2.9.1 Application Systems
Name Process Application System Usage Scenario
2.9.2 Application Functiona...
2.10 Security Model
2.10.1 Risks to Mitigate
Security Domain Risks to Mitigate
Physical Security
Users Security
Applicatio...
Technology Model
• Network Architecture (access, distribution and core)
• Database System (storage, data management, devel...
IT Governance & Management
Control Objectives
Roles & Responsibilities
Functional Flow Chart
Part 3: Enterprise Architecture Gaps
3.1 Performance Metrics
Process Reference Model
Goals Question Metrics
Service Refere...
Security Reference Model
Goals Question Metrics
Governance Reference Model
Goals Question Metrics
3.2 Capability Maturity ...
Application Maturity Model
Level 1 Level 2 Level 3 Level 4
Technology Maturity Model
Level 1 Level 2 Level 3 Level 4
Secur...
Part 4: Enterprise Architecture Change Requirements
4.1 Performance Reference Model
4.2 Process Reference Model
4.3 Servic...
Part 5: E-Services Strategic Roadmap
5.1 Vision
5.2 Goals
5.3 Change Requirements
5.4 Key Performance Indicators
5.5 Solut...
Basic Thinking Tool for E-Services Planning
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Basic Thinking Tool for E-Services Planning

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Thinking tool to elicit, elaborate and document the kind of information in composing the e-services plan and architecture of aligning the use of information and communications technology to realize the performance goals of the organization.

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Transcript of "Basic Thinking Tool for E-Services Planning"

  1. 1. BASIC THINKING TOOL ON DOING E-SERVICES PLANNING AND ARCHITECTURE
  2. 2. Contents Part 1: Introduction................................................................................................................................7 1.1 Executive Summary ......................................................................................................................7 1.2 Background...................................................................................................................................7 1.3 Purpose.........................................................................................................................................7 1.4 Methodology................................................................................................................................7 1.5 Framework Reference ..................................................................................................................7 Part 2: Enterprise Architecture Baseline................................................................................................9 2.1 Purpose.........................................................................................................................................9 2.1.1 Mandate ................................................................................................................................9 2.1.2 Mission ..................................................................................................................................9 2.1.3 Vision.....................................................................................................................................9 2.2 Outcomes .....................................................................................................................................9 2.2.1 Goals......................................................................................................................................9 2.2.2 Objectives..............................................................................................................................9 2.2.3 Products/Services..................................................................................................................9 2.3 Programs ......................................................................................................................................9 2.3.1 Key Result Areas....................................................................................................................9 2.3.2 Critical Success Factors..........................................................................................................9 2.3.3 Key Performance Indicators ..................................................................................................9 2.3.4 Services................................................................................................................................10
  3. 3. 2.3.5 Projects................................................................................................................................10 2.3.6 Funds ...................................................................................................................................10 2.3.6 Fund Requirement...............................................................................................................10 2.3.7 Funds Source .......................................................................................................................10 2.4 Functions ....................................................................................................................................11 2.4.1 Core Functions.....................................................................................................................11 2.4.2 Non-Core Functions.............................................................................................................11 2.4.3 Tasks ....................................................................................................................................11 2.4.4 Controls ...............................................................................................................................11 2.4.5 Deliverables.........................................................................................................................11 2.5 Stakeholders...............................................................................................................................12 2.5.1 Internal Stakeholders ..........................................................................................................12 2.5.2 External Stakeholders..........................................................................................................12 2.6 Organization ...............................................................................................................................13 2.6.1 Business Unit .......................................................................................................................13 2.6.2 Location ...............................................................................................................................13 2.6.3 Linkages –Government Entities, Regulators, Cooperation, etc..........................................13 2.7 Process Model ............................................................................................................................14 2.7.1 Business Unit .......................................................................................................................14 2.7.2 Tasks and Activities..............................................................................................................14
  4. 4. 2.7.3 Process Controls..................................................................................................................14 2.7.4 Input & Output ....................................................................................................................14 2.7.5 Process Deliverables............................................................................................................14 2.8 Data Model.................................................................................................................................15 2.8.1 Information and Data..........................................................................................................15 2.8.2 Data Relationship ................................................................................................................15 2.8.3 Data Interoperability ...........................................................................................................15 2.9 Application Model ......................................................................................................................16 2.9.1 Application Systems ............................................................................................................16 2.9.2 Application Functionality.....................................................................................................16 2.9.3 Application Input and Output Source and Consumer .........................................................16 2.9.4 Application Input and Output Requirement .......................................................................16 2.9.2 Application Procedures Validation & Verification...............................................................16 2.10 Security Model..........................................................................................................................17 2.10.1 Risks to Mitigate................................................................................................................17 2.10.2 Standards & Policies..........................................................................................................17 2.10.3 Security Services................................................................................................................17 Technology Model............................................................................................................................18 IT Governance & Management ........................................................................................................19 Control Objectives............................................................................................................................19
  5. 5. Roles & Responsibilities....................................................................................................................19 Functional Flow Chart.......................................................................................................................19 Part 3: Enterprise Architecture Gaps....................................................................................................20 3.1 Performance Metrics..................................................................................................................20 Process Reference Model.............................................................................................................20 Service Reference Model..............................................................................................................20 Data Reference Model..................................................................................................................20 Application Reference Model.......................................................................................................20 Technology Reference Model.......................................................................................................20 Security Reference Model............................................................................................................21 Governance Reference Model......................................................................................................21 3.2 Capability Maturity Model .........................................................................................................21 Process Maturity Model...............................................................................................................21 Service Maturity Model................................................................................................................21 Data Maturity Model....................................................................................................................21 Application Maturity Model.........................................................................................................22 Technology Maturity Model.........................................................................................................22 Security Maturity Model ..............................................................................................................22 Governance Maturity Model........................................................................................................22 Part 4: Enterprise Architecture Change Requirements........................................................................23
  6. 6. 4.1 Performance Reference Model ..................................................................................................23 4.2 Process Reference Model...........................................................................................................23 4.3 Service Reference Model............................................................................................................23 4.4 Data Reference Model................................................................................................................23 4.5 Application Reference Model.....................................................................................................23 4.6 Technology Reference Model.....................................................................................................23 4.7 Security Reference Model ..........................................................................................................23 4.8 Governance Reference Model....................................................................................................23 Part 5: E-Services Strategic Roadmap ..................................................................................................24 5.1 Vision..........................................................................................................................................24 5.2 Goals...........................................................................................................................................24 5.3 Change Requirements ................................................................................................................24 5.4 Key Performance Indicators .......................................................................................................24 5.5 Solutions.....................................................................................................................................24 5.6 Action and Schedules .................................................................................................................24 5.6 Investment and Costs.................................................................................................................24
  7. 7. Part 1: Introduction 1.1 Executive Summary 1.2 Background The background describes the business context to compel the need for enterprise architecture documentation. It provides the situation that call for an enterprise blueprint that provides the framework for the integrative alignment of the enterprise’s model of performance, business, service, data, information, infrastructure, security and governance in the planning, design, implementation, evaluation and continual improvement of ICT solution and services. 1.3 Purpose The purpose defines the end states to be achieved in the development of enterprise architecture. It outlines the expected outcomes for the stakeholders, and contribution to the improvement of the enterprise’s performance scorecard. It lists the essential products of enterprise architecture that are usable to planning, design, development, evaluation and continual improvement of services that create value through the use of information and communications technology. 1.4 Methodology Methodology describes the approach on how to initiate, plan, implement and close the development of the enterprise architecture. It identify the organization, processes, data gathering, analytical tools to properly elicit, elaborate, draw, analyze and agree the components that compose the understanding and implementation of the enterprise architecture. 1.5 Framework Reference Framework reference is agreed guidance on how to structurally and logically establish the requirements and components of the enterprise architecture. It provides reference of the structured
  8. 8. components to baseline, and the standards to benchmark the gaps and requirements. Commonly used frameworks to understand the enterprise architecture are Zachman Enterprise Architecture, The Open Group Architecture Framework and the Federal Enterprise Architecture. To establish gaps and requirement the framework references come from capability maturity models, industry performance standards and business performance metrics.
  9. 9. Part 2: Enterprise Architecture Baseline 2.1 Purpose 2.1.1 Mandate 2.1.2 Mission 2.1.3 Vision 2.2 Outcomes 2.2.1 Goals 2.2.2 Objectives 2.2.3 Products/Services 2.3 Programs 2.3.1 Key Result Areas Program Name Program Key Result Areas 2.3.2 Critical Success Factors Program Key Result Areas Program Critical Success Factors 2.3.3 Key Performance Indicators Program Critical Success Factors Program Key Performance Indicators
  10. 10. 2.3.4 Services Program Key Performance Indicators Supporting Services 2.3.5 Projects Program Key Performance Indicators Project Name 2.3.6 Funds Program Name Budget Requirement 2.3.6 Fund Requirement Program Name Total Amount of Funds 2.3.7 Funds Source Program Name Source of Funds
  11. 11. 2.4 Functions 2.4.1 Core Functions Core Function Official Name Organizational Outcome 2.4.2 Non-Core Functions Non-Core Function Official Name Organizational Outcome 2.4.3 Tasks Function Name List of Tasks Tasks Associated Activities 2.4.4 Controls Function Name Tasks Controls 2.4.5 Deliverables Function Name Tasks Deliverables (Product/Services)
  12. 12. 2.5 Stakeholders Interest in terms of input-process-output 2.5.1 Internal Stakeholders Business Unit Business Unit Location Input-Process-Output 2.5.2 External Stakeholders Name of Organization/Sector Location Input-Process-Output
  13. 13. 2.6 Organization 2.6.1 Business Unit Make a list of all the business units implementing and managing the functions and results requirement of the agency. Name of Business Units Organizational Role Organizational Responsibilities 2.6.2 Location Business Units Number of Sites Administrative Distribution 2.6.3 Linkages –Government Entities, Regulators, Cooperation, etc. Name of Business Units Roles & Responsibilities Dependency
  14. 14. 2.7 Process Model 2.7.1 Business Unit Name of Business Unit Roles & Responsibilities Process Name 2.7.2 Tasks and Activities Name of Business Unit Process Name Tasks & Activities 2.7.3 Process Controls Process Name Tasks & Activities Controls 2.7.4 Input & Output Process Name Input Requirement Output Requirement 2.7.5 Process Deliverables Process Name Information Service
  15. 15. 2.8 Data Model 2.8.1 Information and Data Process Name List of Information List of Data Element (Conceptual) 2.8.2 Data Relationship Process Name List of Data Tables Data Relationship 2.8.3 Data Interoperability Process Name List of Data Tables Interoperability Domain
  16. 16. 2.9 Application Model 2.9.1 Application Systems Name Process Application System Usage Scenario 2.9.2 Application Functionality Application Functional Requirements Non-Functional Requirements 2.9.3 Application Input and Output Source and Consumer Application Input Source Output Consumer 2.9.4 Application Input and Output Requirement Application Input Requirement Output Requirement 2.9.2 Application Procedures Validation & Verification Application Policy & Standard Reference Business Rules
  17. 17. 2.10 Security Model 2.10.1 Risks to Mitigate Security Domain Risks to Mitigate Physical Security Users Security Application Security Systems Security Data Security Network Security Security Administration Social Engineering and Human Factors 2.10.2 Standards & Policies Security Domain Security Standards & Policies 2.10.3 Security Services Security Domains Security Services
  18. 18. Technology Model • Network Architecture (access, distribution and core) • Database System (storage, data management, development platform) • Application Platform (framework, design reference, development methodology) • Security (Standards & Policies, Methodology, Software and Hardware) • Other Services (Unified Communication, CMS, File Sharing) • Reference Standards (Business Process Management, Record Management, Security Management, Network Management, Application Methodology, Data Management, Project Management, IT Service Management, Quality Assurance Standard, Software Testing Standard, Sourcing Strategy Standard)
  19. 19. IT Governance & Management Control Objectives Roles & Responsibilities Functional Flow Chart
  20. 20. Part 3: Enterprise Architecture Gaps 3.1 Performance Metrics Process Reference Model Goals Question Metrics Service Reference Model Goals Question Metrics Data Reference Model Goals Question Metrics Application Reference Model Goals Question Metrics Technology Reference Model Goals Question Metrics
  21. 21. Security Reference Model Goals Question Metrics Governance Reference Model Goals Question Metrics 3.2 Capability Maturity Model Process Maturity Model Level 1 Level 2 Level 3 Level 4 Service Maturity Model Level 1 Level 2 Level 3 Level 4 Data Maturity Model Level 1 Level 2 Level 3 Level 4
  22. 22. Application Maturity Model Level 1 Level 2 Level 3 Level 4 Technology Maturity Model Level 1 Level 2 Level 3 Level 4 Security Maturity Model Level 1 Level 2 Level 3 Level 4 Governance Maturity Model Level 1 Level 2 Level 3 Level 4
  23. 23. Part 4: Enterprise Architecture Change Requirements 4.1 Performance Reference Model 4.2 Process Reference Model 4.3 Service Reference Model 4.4 Data Reference Model 4.5 Application Reference Model 4.6 Technology Reference Model 4.7 Security Reference Model 4.8 Governance Reference Model
  24. 24. Part 5: E-Services Strategic Roadmap 5.1 Vision 5.2 Goals 5.3 Change Requirements 5.4 Key Performance Indicators 5.5 Solutions 5.6 Action and Schedules 5.6 Investment and Costs

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