Dynamic Procedures and Case Management Highlights of TIBCO ActiveMatrix BPM 4.0 (Oct. 2015) incl. new UI Options e.g. AngularJS, HTML5 & CSS3, advanced BPMN Pattern Support, local & global Signals.

1. Dynamic Procedures and
Case Management
Highlights of TIBCO ActiveMatrix BPM
Jörg Grote
© Copyright 2000-2015 TIBCO Software Inc.
Related Products: AMX BPM
Related Version: 4.0
Last Update: 29. October 2015

2. How is your Business involving ?

3. Are your Procedures ready ?

4. What Does Fast Data do for Your Business Processes?
Better
Business Outcomes
&
Process
People
&
Context
Actions

5. 5
© Copyright 2000-2014 TIBCO Software Inc.
ActiveMatrix BPM & Spotfire
Business
Processes
Business
Operations
Information
People
Systems Partners
ActiveMatrix BPM is more than
“Business Procedures &
Task-Management”
Spotfire is more than
“Reporting Dashboard”

6. Overview
Modelling Execution Operate
TIBCO Business Studio™ for Designers
TIBCO Desktop for Analysts & Data Scien=sts
TIBCO Ac)veMatrix BPM
TIBCO Ac)veMatrix
BusinessWorks
Backends

7. © Copyright 2000-2015 TIBCO Software Inc.
Highlights of ActiveMatrix BPM

8. Multiple ways of routing work are required to properly cover today’s complex
Business Requirements.
By Name…
Jane Doe
By Relationship…
Supervisor
Dynamic…
Priority
Determined at Run-Time
Work Distribution Model
By Role…
Underwriter
Lead Analyst
Regional Director
By Group…
CSRs
FR
EN
SP
Skills-Based…
License
Certification
Language Skills
By Privilege…
Approvals
Qualified Approvals
> $5,000
< $12,000
By Location…
By Calendar…
Holidays
Working Hours
The Organization Model enables the Business to
mix and match the different Work Routing methods.

9. © Copyright 2000-2015 TIBCO Software Inc. 9
Self Service Business Analytics
• Active Matrix Event Collector
• Stores all BPM Events
• Calculates duration & cycle Times
Events
documented
Database Tables

10. Processmonitoring
Ops Leader
Monitor
Real-time
KPIs
Re-Prioritize
Execute
Re-Prioritization
Ops
Director
Floor-Level
View
Adjust
what-if
Prioritization
Run
Simulation
scenario
Priority Levers
Product
Amount
Segment
SLA
RE-PRIORITIZE
SIMULATE
Decide optimal
re-prioritization
Available Resources
Work Backlog
50000+
Re-compute weighted
priority for pending work
• Do I meet my SLAs ?
• Do I have enough people ?
• What to prioritize ?
• How to optimize ?
Past
Statistics
PROJECTIO
N
WHAT-IF
Processes

11. Differentiating Apps Need…
Global Data
Process-Driven Interactions
Flexible Organizations
Resource Management
Social Interactions
Rich Composable UIs
Use Case Specific Apps
Differentiating Process / Solutions / Applications
✔
✔
✔
✔
✔
✔
✔

12. Drivers for Automation
© Copyright 2000-2015 TIBCO Software Inc.
Efficiency
Cutting Costs &
Do More with Less
Agility
Low Cost to Change
Increase
Responsiveness
Compliance
Avoid Penalties for
Violations
Transparency
Traceability
Locate Inefficiencies

13. Drivers for Digitalization
Rapidly
Introduce New
Products & Services
Faster
Innovate
New Solutions
Through
Experimentation
Evolve
Create Processes
Prepared for Rapid
Evolution
Differentiate
Customer-centric &
Context-aware
Business

14. Case Management
Created
Case Application
Documents
Tasks/Work
Distribution
EventsAnalytics Privileges/
Roles
ScreensProcesses
Data
Resolved

15. Dynamic Process Execution
Based on Datafield values
Not statically defined

16. Global – Data & Signals

17. Adhoc Activities
Dynamic Process Fragments
§ automatic Starting
§ manuel startable,
if necessary~~

18. Lower Required Technical Skill Set

19. Innovation through rapid experimentation

20. Application Configuration
Color Theming Multiple
Languages
Role Based

21. Themes

22. Recomposable Case Management Sample
<Comments
>
<Audit>
<Documents
>
<Linked>
<Cases> <Form Display>
<Case Milestones View>
<Searches>, <Business Actions> <Me>
<Actions>

23. Analytics Application / Components

24. © Copyright 2000-2015 TIBCO Software Inc.
Thank you!
Jörg Grote
JGrote@TIBCO.com