• Like
Quality Improvement Skills
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

Quality Improvement Skills

  • 519 views
Published

 

Published in Business , Technology
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
  • gr8 presntation hloni,,,,!wich part wer u presentin,,MmaMokoted o ne a le teng?
    Are you sure you want to
    Your message goes here
    Be the first to like this
No Downloads

Views

Total Views
519
On SlideShare
0
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
6
Comments
1
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide
  • This is just a quick sample of some of the skills that you could teach to your colleagues to promote quality improvement at work. We have chosen three that we believe would have the largest impact if taught. Those are the the three bolded. Each of these skills would be beneficial to teach as they all have a positive impact on the ability to implement or support quality improvement. ReferencesCarter, A. (2012). In healthcare quality, improvement starts with passionate leadership. Home Health Care, 30(4), 263-264. doi:10.1097/NHH.0b013e31824c2922Dobson, R. T., Stevenson, K., Busch, A., Scott, D. J., Henry, C., & Wall, P. A. (2009). A quality improvement activity to promote interprofessional collaboration among health professions students. Journal of Pharmaceutical Education, 73(4), 1-7. doi:10.5688/aj730464Lin, M. K., Marsteller, J. A., Shortell, S. M., Mendel, P., Pearson, M., Rosen, M., & Wu, S. Y. (2005). Motivation to change chronic illness care; Results from a national evaluation of quality improvement collaboratives. Health Care Management Review, 30(2), 139-156. Retrieved from http://web.ebscohost.com.ezproxy.library.uvic.ca/ehost/pdfviewer/pdfviewer?sid=e30faeff-dbdf-4593-850e- 3a3ee29919e5%40sessionmgr10&vid=2&hid=19Midas, M. T., & Werther, W. B. (2001). Productivity and quality improvement through leadership certification. National Productivity Review, 19(2), 63-71. doi:10.1002/1520-6734(200021)19:2<63::AID-PR9>3.0.CO;2-5Murray, M. E., Douglas, S., Girdley, D., & Jarzemsky, P. (2010). Teaching quality improvement. Journal of Nursing Education, 49(8), 466-469. doi:10.3928/01484834-20100430-09Ponto, J., Wolf, S., & Sievers, B. (2006). Interdisciplinary quality improvement education: The role of CNS students. Clinical Nurse Specialist, 20(2), 94-95. doi:10.1097/00002800-200603000-00065Remmerswaal, J. (2005). Group work as a challenge: Perspectives and dynamics of groups (7th ed.). Antwerpen, Netherlands: Designwork.Robichaud, P., Saari, M., Burnham, E., Omar, S., Wray, R. D., Baker, R., & Matlow, A. G. (2012). The value of a quality improvement project in promoting interprofessional collaboration. Journal of Interprofessional Care, 26(2), 158-160. doi:10.3109/13561820.2011.637648
  • There are a number of ways to communicate which include verbal, written, visual image and body language.Communication is a unique phenomenon as it include the following occurs between peopleInvolves change in behaviourMeant to influence othersExpressing words and thoughts and emotions through words and actionsA social and emotional process
  • Verbal Use understandable wordsAppropriate give informationSpeak clearly and audibly Non verballistening skills( SOLER)Maintain good eye contactOccasional head noddingFacial animationOccasional smiling SOLER is a communication skill that can be helpful to teach your coworkers.S : face people squarelyO: open body shape postureL: Learn forward slightlyE: eye contactR: Maintain a relaxed appearance and manner

Transcript

  • 1. Thuy Trang Nguyen Thi Holiphani Juta Jasmine Paul Lara Kesteloo
  • 2.  Communication Team Building Education/Knowledge Collaboration Connection building Leadership Quality Improvement problem identification Change planning and review Motivational
  • 3. Verbal Body Communication WrittenLanguage Visual Images
  • 4. S • Face personO • Open body postureL • Lean forwardE • Eye contactR • Relax
  • 5.  Know yourself Be honest with your feelings Be secure in your ability to relate to colleagues Be consistent Watch your non verbal gestures Recognise differences Use words carefully Recognise and evaluate your own actions and responses
  • 6.  Observation Empathy Roles Collaboration Willingnessto listen Source of Unity/Common goal Empowerment
  • 7.  How do people learn? • Listening • Seeing • Touching• Being educated and educating others through these different ways is an important skill to have because it can motivate others to make change• How can education be applied to quality improvement teaching with peers?
  • 8.  Understand facts: Determine the basic information of a situation Interpret information: Choose what relationships exist between facts Apply information: Take knowledge or concepts learnt in one situation and apply them to other situations Analyze information: Separate the entire process into components and understand the relationship of each part Synthesize information: Combine ideas and come to a conclusion Evaluate information: Make informed judgments and decisions by determining the reliability of information
  • 9.  In order to gain interest from peers about quality improvement, education is a key skill  Educate by: - Explaining what quality improvement is - How quality improvement can make a difference using real examples (e.g. Esther organization in Sweden) - The pros and cons of quality improvement
  • 10. Carter, A. (2012). In healthcare quality, improvement starts with passionate leadership. Home Health Care, 30(4), 263-264. doi:10.1097/NHH.0b013e31824c2922Dobson, R. T., Stevenson, K., Busch, A., Scott, D. J., Henry, C., & Wall, P. A. (2009). A quality improvement activity to promote interprofessional collaboration among health professions students. Journal of Pharmaceutical Education, 73(4), 1-7. doi:10.5688/aj730464Egan , K. (1998).The educated mind: How cognitive tools shape our understanding. London, ON: University of Chicago PressHargie, O. (2006).The handbook of communication skills (3rd ed.). NY, NY: Routledge.Lin, M. K., Marsteller, J. A., Shortell, S. M., Mendel, P., Pearson, M., Rosen, M., & Wu, S. Y. (2005). Motivation to change chronic illness care; Results from a national evaluation of quality improvement collaboratives. Health Care Management Review, 30(2), 139-156. Retrieved from http://web.ebscohost.com.ezproxy.library.uvic.ca/ehost/pdfviewer/pdfviewer?sid=e30faeff-dbdf-4593-850e- 3a3ee29919e5%40sessionmgr10&vid=2&hid=19Midas, M. T., & Werther, W. B. (2001). Productivity and quality improvement through leadership certification. National Productivity Review, 19(2), 63-71. doi:10.1002/1520-6734(200021)19:2<63::AID-PR9>3.0.CO;2-5Murray, M. E., Douglas, S., Girdley, D., & Jarzemsky, P. (2010). Teaching quality improvement. Journal of Nursing Education, 49(8), 466-469. doi:10.3928/01484834-20100430-09Ponto, J., Wolf, S., & Sievers, B. (2006). Interdisciplinary quality improvement education: The role of CNS students. Clinical Nurse Specialist, 20(2), 94-95. doi:10.1097/00002800-200603000-00065Remmerswaal, J. (2005). Group work as a challenge: Perspectives and dynamics of groups (7th ed.). Antwerpen, Netherlands: Designwork.Robichaud, P., Saari, M., Burnham, E., Omar, S., Wray, R. D., Baker, R., & Matlow, A. G. (2012). The value of a quality improvement project in promoting interprofessional collaboration. Journal of Interprofessional Care, 26(2), 158-160. doi:10.3109/13561820.2011.637648
  • 11.  We took from previously made presentations then augmented the information with searches on CINHAL, JSTOR and PubMed. One room mate from Amsterdam recommended looking into Remmerstaal as well which turned into a good resource through Google Translate.
  • 12.  We identified and split four aspects of the skills presentation, chose our favorite parts to work on, then brought our individual work together to create the presentation.