James Robertson's closing keynote at Intranets2012 (Sydney, 16-18 May 2012). Explores "four principles of delight", and how they can be applied to intranets, and intranet projects.

1. Intranets that surprise and delight
James Robertson, Step Two Designs
Email: jamesr@steptwo.com.au
Twitter: @s2d_jamesr

2. Making intranets work
New technology
Social & collaboration
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

3. But what are we
aiming for?
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

4. Intranets that
surprise and delight
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

5. Four principles of delight

6. Generate an emotional response
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

7. Ugly doesn’t cut it
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

8. GE
2009
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

9. Stockland
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

10. Kiwibank
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

11. IDEO
2009
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

12. Involve great designers when
producing intranet solutions
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

13. Generate an emotional response
Make things simpler
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

14. It’s not easy trying
to get work done
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

15. Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18) BAT

16. CRS Australia
2009
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

17. UK Parliament
2011
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

18. Logan City Council
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

19. Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

20. Ruthlessly focus on
eliminating complexity
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

21. Generate an emotional response
Make things simpler
Use technology in smart ways
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

22. Modern technology platforms
are hugely powerful
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

23. Plant & Food NZ
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

24. Janssen-Cilag
2008
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

25. Framestore
2011
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

26. Framestore
2011
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

27. CRS Australia
2011
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

28. EersteKamer (Dutch Senate)
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

29. Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

30. Make technology
really sing!
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

31. Generate an emotional response
Make things simpler
Use technology in smart ways
Put people at the centre
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

32. People are king,
not content
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

33. IDEO
2009
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

34. REA Group
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

35. Stockland
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

36. QUT
2011
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

37. Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

38. If we help staff,
they’ll help the business
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

39. What you can do

40. Win a lovely glass trophy for the
great work you’ve already done!
Intranet Innovation Awards 2012
Now open for entries, submissions
close on May 31
www.steptwo.com.au/iia
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

41. Forget about intranets as a whole,
focus on the next feature
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

42. For a new solution (or upgrade) in the next six months:
1 // Can it be made more attractive?
2 // Can we make it simpler?
3 // Does it make smart use of technology?
4 // Does it meet the needs of staff?
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

43. James Robertson, Step Two Designs
Email: jamesr@steptwo.com.au
Twitter: @s2d_jamesr
Website: www.steptwo.com.au
Blog: www.steptwo.com.au/columntwo
Articles: www.steptwo.com.au/subscribe
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

44. At your tables, talk about
the one idea you’ll take away
from Intranets2012
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)