6 Ways to Elevate Your New Hire Onboarding
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Does your onboarding program leave your employees energized and excited? Or do they see it as a boring required chore? Would you like your new hire onboarding to be more interactive and engaging? An effective onboarding program is critical to help new hires to add value quickly and become productive members of your workforce. Join our webcast to learn how to use virtual onboarding to more effectively engage, equip and energize your employees. Register now to learn best practices for: Training your new hires at a significantly lower cost Providing a more engaging new-hire onboarding experience Improving new employee satisfaction and retention As a special bonus, our webinar features a case study on the Marriott Voyage program – this year’s Bersin by Deloitte WhatWorks® award recipient.
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6 Ways to Elevate Your New Hire Onboarding
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- 4. 6 Ways to Elevate Your New Hire Onboarding Tom Maso6o VP & General Manager Virtual Training tom.masoAo@on24.com
- 5. • What are your top onboarding objecIves? Please select all that apply. – Reduce your onboarding costs – Make your new hire onboarding more engaging – Deliver more consistent onboarding globally – Improve new hire Ime to proficiency – Facilitate new hires’ cultural and social assimilaIon – Improve employee retenIon Poll 5©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
- 6. • Employees with formal onboarding training are 54% more producIve • OrganizaIons with a standard onboarding process experience 50% greater new hire retenIon • Manager saIsfacIon increases by 20% when their employees have formal onboarding training • AutomaIng onboarding tasks results in 18% greater achievement of employee’s performance goals The Onboarding Opportunity * Source: The Onboarding StaIsIcs You Need to Know 6
- 7. • The tradiIonal classroom-‐and-‐paperwork approach to onboarding doesn’t cut it with Millennials • Millennials have grown up using technology, and most are used to more interacIve forms of learning • Ability to showcase technology during the recruitment process plays a key role in holding Millennial candidates' aAenIon • Millennials – 34% of the US workforce – are driving many of today’s business technology decisions Millennials Driving Virtual Onboarding * Ages 18 to 34 in 2015 7
- 8. • Provides a consistent & engaging onboarding experience for geographically-‐ dispersed new hires • Lengthens onboarding which accelerates Ime-‐to-‐producIvity and beAer prepares new employees for success • Delivers exactly the type of highly interacIve training requested by Millennials • Helps new hires’ assimilaIon by more effecIvely integraIng them socially and culturally • Reduces the cost of new hire onboarding by up to 90% Virtual Onboarding Benefits 8
- 9. 6 Ways to Elevate Your New Hire Onboarding 9 1 Leverage pre-‐boarding to build community & excitement 2 Use webcasts for orientaIon engagement and reach 3 Centralize onboarding training with virtual environments 4 Deliver a “consumer-‐like” virtual experience 5 Engage using interacIvity and networking 6 Teach your new hires by playing games
- 10. Over 30% of new hires are already searching for a new job in their first weeks, or even worse, not showing up at the first day at all Value of Pre-‐Boarding “How pre-‐boarding of new hires makes everyone’s life easier,” Gerrit Brouwer, Nov 13, 2014. 1
- 11. Pre-‐boarding is the period from the date new employees sign their offer leAer and the date of their first day – during which you should: • Share culture for the right first impressions • Build excitement for joining your company • Create a sense of community Pre-‐Boarding: Lay the groundwork for the first day 11
- 12. Right Impressions: Short-‐form company videos Using short videos are an effecIve way to explain the essenIals of your company and values 12
- 13. Right Impressions: Take them on a culture journey Clearly communicaIng your business culture, values and vision can jump start your new hire integraIon 13
- 14. Right Impressions: Live Q&A sessions Webcam-‐based discussions allow company representaIves to share perspecIves and answer quesIons prior to new hires’ first day 14
- 15. Build Excitement: Be proacIve with self-‐educaIon Providing links to social media, blogs, and announcements will help them easily find the right places 15
- 16. Build Excitement: Fun facts about culture, leadership … 16
- 17. Sense of Community: Foster company interacIon early Socialize your new hires early by inviIng them to ask quesIons and parIcipate in discussions 17
- 18. Sense of Community: Offer virtual buddy system Connect a new hire directly with an experienced colleague as a buddy to ensure the new hire feels welcome 18
- 19. 6 Ways to Elevate Your New Hire Onboarding 19 1 Leverage pre-‐boarding to build community & excitement 2 Use webcasts for orientaIon engagement and reach 3 Centralize onboarding training with virtual environments 4 Deliver a “consumer-‐like” virtual experience 5 Engage using interacIvity and networking 6 Teach your new hires by playing games
- 20. Challenge: In-‐person onboarding is expensive Number of New Hires 75 Number of Days 5 Number of Days (including travel & weekends) 6 Airfare per person $500 Total $37,500 Daily Costs / Person Hotel $200 Meals $50 Transportation $25 Total Daily Costs / Person $275 Total Daily Costs $20,625 Hospitality & Per Diem Costs $123,750 Total Cost Savings $161,250 Per Trip Costs 20
- 21. Deliver live execuIve presentaIons to global new hires. Webinar-‐based orientaIon is more cost-‐effecIve and can more frequent. Enhance reach with orientaIon webinars 21©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
- 22. “Simulated live” webinars allow your execuIves to opImize their Ime by pre-‐ recording their presentaIons and delivering them as live webinars Increase producIvity & flexibility with “simu-‐live” 22©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
- 23. BeAer meet global needs with “simu-‐live” webinars Pre-‐recording webinars and delivering them as live sessions allows companies to beAer address global Ime zones 23
- 24. “User control” allows new hires to rearrange the interface to best meet their preferences and learning style. Engage with personalized user experience 24©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
- 25. • Instructor bios • Q&A • Resources (course & post work) • Feedback surveys • Social networking • Group chat • Wikipedia (unfamiliar terms) • Tests (automated correcIon) • Idea storming • Chaptering • Blogs / RSS feeds • Breakout sessions Engage with interacIve features 25©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
- 26. Capture aAenIon with “entertaining” cerIficates 26©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
- 27. 6 Ways to Elevate Your New Hire Onboarding 27 1 Leverage pre-‐boarding to build community & excitement 2 Use webcasts for orientaIon engagement and reach 3 Centralize onboarding training with virtual environments 4 Deliver a “consumer-‐like” virtual experience 5 Engage using interacIvity and networking 6 Teach your new hires by playing games
- 28. Challenge: MulIple Training Repositories 28 Corporate LMS Shared Drives SharePoint & Intranet 3rd Party Databases CMS Plasorms KM Systems ©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
- 29. Centralize for more accessible and intuiIve process 29©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential. Corporate LMS Websites & Blogs SharePoint 3rd Party Databases Social Media CMS Plasorms Content Sources Virtual Onboarding Environment
- 30. Engaging “single point of access” to orientaIon webinars, self-‐paced training, peer collaboraIon, networking, job aids, and other new hire-‐related materials. What is a Virtual Onboarding Environment? 30
- 31. Virtual Environments Complement LMS Plasorms 31 Administra0on & Repor0ng Corporate Learning Management System Training Content LMS-‐Based Courses & Assessments … User Authen0ca0on (SAML / SSO) User Experience Virtual Onboarding Environment LMS deep links
- 32. Engaging & InteracIve User Experiences 32©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential. • Engaging virtual locaIons • Live & self-‐paced training • Networking & interacIvity • GamificaIon • MulIlingual support • ReporIng & analyIcs
- 33. 6 Ways to Elevate Your New Hire Onboarding 33 1 Leverage pre-‐boarding to build community & excitement 2 Use webcasts for orientaIon engagement and reach 3 Centralize onboarding training with virtual environments 4 Deliver a “consumer-‐like” virtual experience 5 Engage using interacIvity and networking 6 Teach your new hires by playing games
- 34. • Consumer technology has spoiled business users • Business learners now expect the same kind of experiences at work that they enjoy at home • Consumer-‐style expectaIons include: – Sleek design – Self-‐service delivery – Social opIons Challenge: Consumer ExpectaIons
- 35. LMS interfaces are not designed for consumers * Source: Waters Case Study Four of the Top 12 LMS complaints relate to “Usability” “The linear nature of the LMS pla9orm was not engaging enough, and even if a salesperson knew the course he/she wanted to take, it took several clicks to connect to the specific learning modules”*
- 36. Sleek Design: IntuiIve / Familiar Experiences
- 37. Self Service: No InstrucIons Required
- 38. Self Service: AnyIme, Anywhere, Any Device
- 39. Social Media: Embed in Training Programs
- 40. 6 Ways to Elevate Your New Hire Onboarding 40 1 Leverage pre-‐boarding to build community & excitement 2 Use webcasts for orientaIon engagement and reach 3 Centralize onboarding training with virtual environments 4 Deliver a “consumer-‐like” virtual experience 5 Engage using interacIvity and networking 6 Teach your new hires by playing games
- 41. Engagement = InteracIvity + Networking User engagement is directly correlated to the level of networking and how interacIve learners are within the learning experience
- 42. InteracIvity: Webinar-‐based virtual classrooms
- 43. InteracIvity: Forums & Brainstorming
- 45. InteracIvity: Blogs & 3rd party apps
- 46. Networking: Webcam chats with leadership & experts
- 47. Networking: Social media & 1:1 chats
- 48. Networking: People search & business card exchange 48©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
- 49. 6 Ways to Elevate Your New Hire Onboarding 49 1 Leverage pre-‐boarding to build community & excitement 2 Use webcasts for orientaIon engagement and reach 3 Centralize onboarding training with virtual environments 4 Deliver a “consumer-‐like” virtual experience 5 Engage using interacIvity and networking 6 Teach your new hires by playing games
- 50. * Source: Talent LMS – GamificaIon Survey Results • Training programs using gamificaIon improves user engagement by 60%* • GamificaIon enhances employee producIvity by 43%* • GamificaIon provides clear training objecIves and recognizes learners’ achievements • By making learning seem more like fun, the level of knowledge retenIon is increased The Value of GamificaIon
- 51. Associate points with learning acIviIes Contests can be used to bring channel partners into virtual environments, drive specific acIviIes, and encourage networking.
- 52. MoIvate using giveaways or compeIIons
- 53. Foster peer moIvaIon with team-‐based compeIIons
- 54. Reward users with badges and cerIficaIon levels 54©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
- 55. Engage learners with game boards
- 56. Use scavenger hunts to deliver guided training
- 57. 6 Ways to Elevate Your New Hire Onboarding 57 1 Leverage pre-‐boarding to build community & excitement 2 Use webcasts for orientaIon engagement and reach 3 Centralize onboarding training with virtual environments 4 Deliver a “consumer-‐like” virtual experience 5 Engage using interacIvity and networking 6 Teach your new hires by playing games
- 58. 58©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential. “We hire 32 new employees each week. Our onboarding process is informal, impersonal, and inconsistent. It is also heavily reliant on the hiring manager. The lack of an onboarding program is affecIng Ime-‐to-‐producIvity and retenIon.” HR Training & Development Director “Lack of onboarding is affecIng our producIvity” KEY CHALLENGES + Onboarding over 1,650 new employees each year + Provide an interacIve, engaging experience designed for millennials + Significantly improve retenIon and producIvity longer term $5B Financial Services
- 59. 59 ©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. ConfidenIal. SOLUTION COMPONENTS + ON24 Virtual Onboarding Environment + Pre-‐boarding, orientaIon and onboarding modules + SAML integraIon for secure user authenIcaIon “With ON24, we can provide a consistent and engaging onboarding experience for global new hires, which will accelerate new hires’ Ime-‐to-‐producIvity and social/ cultural assimilaIon. Without ON24, our new hire onboarding would cost us over $4 million per year.” Improves job excitement & producIvity / saves $4M $5B Financial Services
- 60. Would you like to learn more about how leading organizaIons are using virtual onboarding environments and their ROI? A. Yes B. No Poll (select one)
- 61. QuesIon & Answer 61 Tom Maso6o VP & General Manager Virtual Training tom.masoAo@on24.com
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