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9. Organization ChartDIRECTOR
Sr. Mgr.
Business
Development
Dy. Mgr.
Business
Development
Ass. Mgr
Business
Development
Sr. Executive
Customer
Care
DISPATCH
(2)
GM
(Technical)
Sr. Mgr.
Production &
QA
Dy. Mgr
Production
Asst. Mgr.
QA
Sr.
Supervisor
(4)
Prod. Asst.
Staff (4)
Dy. Mgr.
Account
Sr. Mgr.
Purchase &
Store
Asst. Mgr.
Stores
R & D
Engineer
10. Turnover For Last 4 Years
2.28 2.38
2.7
2.9
0
0.5
1
1.5
2
2.5
3
3.5
2009-2010 2010-2011 2011-2012 2012-2013 (Unaudited)
Sales Turnover in Cr.
11. RTD for Main Bearing, Cement Mill, Kiln, Raw Mill
Temperature
Construction : Head Type
Type Of Thermocouple : PT100 ( RTD)
Configuration : Simplex / Duplex
Protection Tube : Seamless SS316
Dimensions : OD : 6 mm, Total L – As per the Application it varies
Compression Fittings : Union Nipple Union
Operating Temp : 0 – 150 Deg.C.
12. Dimensional Chart
Sr.No. Length Description
01 880 mm Coal Mill
02 940 mm Raw Mill
03 880 mm Cement Mill
04 745 mm Cement Mill
05 660 mm Cement Mill
06 880 mm Klin
13. Thermocouple for Kiln Input
Construction : Weatherproof Head Type
Type Of Thermocouple :Cr/Al Thermocouple
Configuration : Simplex / Duplex
Protection Tube : Cimenti,
Dimensions : O.D-22mm,L-1000MM
Operating Temp : 0 – 1100 Deg.C.
14. Cement
Application &
Temp.
Critical Parameter Sensor
type
Sheath Category T/W Category Process
Connection
Preheater Gas
Outlet Temp.
(175 to 185
Deg.C)
Dusty Atmosphere,
Dust is soft & sticky
PT-100 SS316, DIA – 6 MM SS316,DIA – 12.5
/ 7.5
½” BSP
Preheter Gas
Inlet Temp.
( 300 – 445
Deg.C)
Dusty Atmosphere,
Dust is Soft & Sticky
K Type SS316, Dia – 6 MM SS316, Dia - 12.5
/ 7.5
¼” Bsp
Clinker Cooler
Gas Outlet Temp.
( 100 Deg.C.)
Gas Inlet ( 400
Deg. )
Dusty Atmosphere.
Dust is Coarse, Hard
& Abrasive
PT-100
K Type
SS316, Dia – 6 MM Ss316 with
Tungsten
Carbide Coating,
Dia- 12.5 / 7. 5
¼” Bsp
Preheater
Furance
( 800 - 1000
Deg.C)
High Operating
Temp. High
Mechanical Stress,
Dusty Atmosphere
Vibration
K Type MI SS310, Dia –
6mm,L- 1050 MM
Inconnel 600
Barstock T/W ,
Dia- 26 / 8.0 , L-
1000 MM
¾” BSP
Preheater
Furnace
( 1200 Deg.C )
High Operating
Temp. High
Mechanical Stress,
Dusty Atmosphere
Vibration
R Type Double Recry. Alu.
Tube dia- 20 /15 ,
Inner – tube Dia –
12.5 / 7.5 , L- 1000
MM
No No
16. OIL BATH
Specification
• To test the temperature at 250
Deg.C Tempsens Oil Bath is
used.
• Type: Calsys 500.
• Sr.No.:510
• Temp Range: 50 to 250 Deg.c
• Power:1.5 KW
17. ISOTECH BATH
Specification
• ISOTECH Dry Block Calibrator
is used for temperature range up
to 1200 Deg.C
• Model : PEGASAS (Basic)Dry
Block Calibrator
• Temp Range: Ambient to 1200
Deg.C
• Heating Rate : 25 Deg.C
• Indicator Unit : Deg.C
• Stability : 0.1Deg.C
• Supply Voltage: 200 to 240 Volts
• Power : 2.5 KW
34. POOR GOOD VERY GOOD EXCELLENT TOTAL
CUSTOMER CARE HANDLING 1 9 28 38 76
DELIVERY AS PER EXPECTATION 0 18 34 25 77
QUALITY SATISFACTION 4 14 27 32 77
COST Vs QUALITY BENEFIT 1 13 36 24 74
TOTAL : 6 54 125 119 304
1
9
28
38
76
0
18
34
25
77
4
14
27 32
77
1
13
36
24
74
6
54
125
119
304
0
50
100
150
200
250
300
350
AxisTitle
CUSTOMER SATISFACTION ANALYSIS FOR YR. 2012-2013.
35. ACTION TAKEN :
1 CUSTOMER CARE & RESPONSE TO
(1) PROMPT ATTENDANCE IS PROVIDED FOR CUSTOMER FEEDBACK ENQUIRY.
(2) QUOT IS SUBMITTED WITHIN 24 HOURS.
(3) QUOT ANALYSIS IS DONE WITHIN 2 DAYS.
(4) ATTENTION IS PROVIDED FOR CUSTOMER MATERIAL URGENCY.
(5) CHANGE IN PLAN DATE SHOULD BE INFORMED TO CUSTOMER WITHIN 2
DAYS
(6) MATERIAL AVAILABILITY STATUS SHOULD BE CONFIRMED TO US
2 DELIVERY AS PER EXPECTATION
(1) AS PER CUSTOMER ASK DATE MATERIAL LEAD TIME IS PLANNED.
(2) STOCK FACILITY IS PROVIDED FOR REGULAR CUSTOMER
(3) ANALYSIS IS MADE TO REDUCE PRODUCTION LEAD TIME.
3 QUALITY SATISFACTION
(1) DESIGN THE PRODUCT AS PER CUSTOMER SPECIFICATION
(2) AFTER SALES SERVICES VIZ., TECHNICAL VISIT,AWARENESS ETC.
APPROVED BY: H.O.D MKT MGR.MKT