8. Organization Chart
7/24/2013 8
DIRECTOR
Sr. Mgr.
Business
Development
Dy. Mgr.
Business
Development
Ass. Mgr
Business
Development
Sr. Executive
Customer
Care
DISPATCH
(2)
GM
(Technical)
Sr. Mgr.
Production &
QA
Dy. Mgr
Production
Asst. Mgr.
QA
Sr.
Supervisor
(4)
Prod. Asst.
Staff (4)
Dy. Mgr.
Account
Sr. Mgr.
Purchase &
Store
Asst. Mgr.
Stores
R & D
Engineer
9. Turnover For Last 4 Years
7/24/2013 9
2.28 2.38
2.7
2.9
0
0.5
1
1.5
2
2.5
3
3.5
2009-2010 2010-2011 2011-2012 2012-2013 (Unaudited)
Sales Turnover in Cr.
22. Item Heading :- Htd Make Handle Type Fast Response Cr/Al
M.I, Simplex, Ungrounded, T/C ,Model -Ht-14
Protection Tube :- Mi Ss316
Dimension In Mm :- Dia- 3 Mm , L- 1000 Mm
Cable :- Compensated Having Insulation Tf/Sh/Tf ,Size-7*36 ,
L - 1 Feet
Termination Style :- Taiwan Miniature Plug Part
Accuracy Standard :- Is2054
Operating Temperature :- 0- 800 Deg.
SPECIFICATIONS
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23. HANDLE LEAF T/C FOR DIE TEMPERATURE
MEASUREMENT
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24. Item Heading:-htd Make Handle Leaf Cr/Al (K) T/C For
Die Temp Measurement Model No. Ht-08
Sensor Type :- Cr/Al (K)
Response Time :- Within 45 Sec
Good Service Life
Standard Connector For Easy Termination
SPECIFICATIONS
7/24/2013 24
26. Item Heading:- Htd Make Adjustable / Fix Bayonet Type Cr/Al(k)
,Fe/K(j), Simplex,ungrounded, Thermocouple, To Measure Temperature
Of Core Shooter Model No. Ht-13
Protection Tube :- Barstock Ss304
Dimension In Mm :- Dia-4.8 Mm , L- 25 Mm
Cable :- Original Having Insulation Fg/Fg/Ss Braided ,Size-1*24 , L - 1
Mtr
Nipple :- Screw Driver With Chrome Platted Having Lockable Brasswith
Chrome Plated
Termination Style :- Pin Type Lugs
Accuracy Standard :- Is2054
Operating Temperature :- 0- 400 Deg.
SPECIFICATIONS
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32. OIL BATH
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Specification
• To test the temperature at 250
Deg.C Tempsens Oil Bath is
used.
• Type: Calsys 500.
• Sr.No.:510
• Temp Range: 50 to 250 Deg.c
• Power:1.5 KW
33. ISOTECH BATH
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Specification
• ISOTECH Dry Block Calibrator
is used for temperature range up
to 1200 Deg.C
• Model : PEGASAS (Basic)Dry
Block Calibrator
• Temp Range: Ambient to 1200
Deg.C
• Heating Rate : 25 Deg.C
• Indicator Unit : Deg.C
• Stability : 0.1Deg.C
• Supply Voltage: 200 to 240 Volts
• Power : 2.5 KW
53. 7/24/2013 53
POOR GOOD VERY GOOD EXCELLENT TOTAL
CUSTOMER CARE HANDLING 1 9 28 38 76
DELIVERY AS PER EXPECTATION 0 18 34 25 77
QUALITY SATISFACTION 4 14 27 32 77
COST Vs QUALITY BENEFIT 1 13 36 24 74
TOTAL : 6 54 125 119 304
1
9
28
38
76
0
18
34
25
77
4
14
27 32
77
1
13
36
24
74
6
54
125
119
304
0
50
100
150
200
250
300
350
AxisTitle
CUSTOMER SATISFACTION ANALYSIS FOR YR. 2012-2013.
54. 7/24/2013 54
ACTION TAKEN :
1 CUSTOMER CARE & RESPONSE TO
(1) PROMPT ATTENDANCE IS PROVIDED FOR CUSTOMER FEEDBACK ENQUIRY.
(2) QUOT IS SUBMITTED WITHIN 24 HOURS.
(3) QUOT ANALYSIS IS DONE WITHIN 2 DAYS.
(4) ATTENTION IS PROVIDED FOR CUSTOMER MATERIAL URGENCY.
(5) CHANGE IN PLAN DATE SHOULD BE INFORMED TO CUSTOMER WITHIN 2
DAYS
(6) MATERIAL AVAILABILITY STATUS SHOULD BE CONFIRMED TO US
2 DELIVERY AS PER EXPECTATION
(1) AS PER CUSTOMER ASK DATE MATERIAL LEAD TIME IS PLANNED.
(2) STOCK FACILITY IS PROVIDED FOR REGULAR CUSTOMER
(3) ANALYSIS IS MADE TO REDUCE PRODUCTION LEAD TIME.
3 QUALITY SATISFACTION
(1) DESIGN THE PRODUCT AS PER CUSTOMER SPECIFICATION
(2) AFTER SALES SERVICES VIZ., TECHNICAL VISIT,AWARENESS ETC.
APPROVED BY: H.O.D MKT MGR.MKT