HDI Capital Area and Corporate Updates & Demystifying Cloud Computing Presentation at our July 2015 Session

1. 7/20/15'
©2013'HDI.'All'rights'reserved.'
Welcome!(
Updates(from(HDI(Corporate(and((
HDI(Capital(Area(Local(Chapter(
July'17,'2015'
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2. What’s'Hot'at'HDI'
• July(vChapter(Webinar:(Achieve(BeAer(Support(Through(
AutomaEon'
In'our'July'21st'vChapter'webinar,'Ken'Gonzalez,'managing'partner'of'
Engaged'ConsulLng,'Inc.,'will'explore'what'it'takes'to'automate'and'why'
your'support'organizaLon'should'consider'it'or'expand'it.'
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4. HDI(Capital(Area:(2015(Changes(
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Why?((
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5. Friday,'August'28th'MeeLng'
Malcolm'Fry'will'present'on'Get'smART'
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We'all'need'inspiraLon'and'can'find'it'in'many'ways'
from'following'a'football'team'to'liking'a'parLcular'
singer'but'someLmes'we'need'to'refresh'our'thoughts'
and'ideas'for'this'we'need'require'inspiraLon.''Here'
we'will'use'art'as'for'a'kaleidoscope'of'ideas'and'
thought'processes'to'help'refresh'your'ITSM'paleQe.''I'
will'be'using'different'art'forms'to'show'how'they'can'
help'us'with'our'ITSM'planning'and'operaLon.''Aeer'
exploring'the'art'world'as'it'relates'to'ITSM'we'will'
look'at'how'we'can'apply'this'to'restructuring'the'
ITSM'processes'with'fresh'eyes.'
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6. Thank(You(HDI(CA(2015(Sponsors!!((

7. Today’s(Speaker(
DemysEfying(Cloud(CompuEng(
Bill(LiberE(
HumanTouch,(LLC(
HDI(Capital(Area(Local(Chapter(
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8. Demystifying Cloud Computing
Bill Liberti
July 17, 2015
HumanTouch, LLC

9. Welcome
Bill Liberti
• Program Director, HumanTouch, LLC
• President, HDI Capital Area Local Chapter
• IT Service Management (ITSM)
Subject Matter Expert (SME)
Demystifying Cloud Computing

10. History of HD applications
To understand the evolution of cloud
computing services and applications in the
Help Desk industry, let’s look back a few
decades…
Demystifying Cloud Computing

11. History of HD applications
1990s:
Largely proprietary, client/server-based
applications, with customer-owned servers
and infrastructure. Large capital investment,
many support resources required. Significant
configuration and implementation, as well as
ongoing database maintenance.
Demystifying Cloud Computing

12. History of HD applications
1990s portable music:
CD Player TV ad
Demystifying Cloud Computing

13. History of HD applications
2000s:
Still mostly proprietary, client/server-based
applications, but several hosted solutions
emerged. Less costly customer infrastructure.
Investment focused on expenses for Internet
access, licenses, support. Reliance on hosting
provider for configuration, maintenance.
Demystifying Cloud Computing

14. History of HD applications
2000s portable music:
iPod + iTunes TV ad
Demystifying Cloud Computing

15. History of HD applications
2010s:
Increasingly cloud-based Software as a
Service (SaaS). Premise-based for
organizations needing increased security. Only
customer infrastructure costs are Internet
access and PCs or Macs. Investment focused
on expenses for licenses, support.
Demystifying Cloud Computing

16. History of HD applications
2010s portable music:
Spotify TV ad
Demystifying Cloud Computing

17. What is Cloud Computing?
Demystifying Cloud Computing

18. What is Cloud Computing?
Cloud Computing (consumer): storing
and accessing data and programs over the
Internet instead of a hard drive
• Consumer examples: Apple iCloud,
Microsoft OneDrive, GoogleDocs,
Amazon CloudDrive
Demystifying Cloud Computing

19. What is Cloud Computing?
Consumer cloud services and
applications:
• Apple iCloud: Mail, Contacts, Calendar
• Microsoft OneDrive: Office Online
• Google Drive: Google Docs
• Amazon CloudDrive: Music, images,
Kindle content
Demystifying Cloud Computing

20. What is Cloud Computing?
Cloud-based Operating System (OS):
• Chrome OS
• ChromeBoxes
• ChromeBooks
• ChromeBases
• And now: ChromeBits
Demystifying Cloud Computing

21. What is Cloud Computing?
Cloud Computing (business): On-demand
network access to a shared pool of computing
resources that can be rapidly provisioned and
released with minimal management effort
• Business examples: Software as a
Service (SaaS), Platform as a Service (PaaS)
and Infrastructure as a Service (IaaS)
Demystifying Cloud Computing

22. What is Cloud Computing?
Infrastructure as a Service (IaaS): The
organization procures processing, storage,
networks, and other computing resources as a
service, rather than housing on site.
The organization may have some control over
the operating systems, storage and deployed
applications.
Much like our highway infrastructure…
Demystifying Cloud Computing

23. What is Cloud Computing?
Platform as a Service (PaaS): The
organization procures customer-created or
acquired applications created using tools
provided by the provider.
The organization has control over the
deployed applications.
Much like the vehicles that run on our
highways…
Demystifying Cloud Computing

24. What is Cloud Computing?
Software as a Service (SaaS): The
organization procures the ability to run the
provider’s applications on a cloud .
The organization does not manage or control
the underlying infrastructure or the
applications.
Much like the people and goods that
travel in the vehicles on the highways…
Demystifying Cloud Computing
infrastructure

25. What is Cloud Computing?
Public Cloud: Provisioned for use by the
general public (off premise)
Public Cloud: Provisioned for exclusive use
by a single organization (on or off premise)
Demystifying Cloud Computing
infrastructure

26. Federal Government considerations
FedRAMP:
The Federal Risk and Authorization Management
Program, or FedRAMP, is a government-wide program
that provides a standardized approach to security
assessment, authorization, and continuous monitoring
for cloud products and services.
Demystifying Cloud Computing

27. Cloud Computing Benefits
• On-demand self service: consumers can provision
capabilities
• Broad network access: available on multiple
platforms/devices
• Resource pooling: resources (services) are pooled to
support multiple customers
• Rapid elasticity: capabilities can be provisioned and
released to meet demand
• Measured service: control and optimize resource use
Demystifying Cloud Computing

28. Cloud Computing Disadvantages
• Possible downtime: dependent on Internet
connection
• Security issues: must be comfortable with your data
on the Internet
• Cost: must look closely at pricing plans and details
• Inflexibility: be careful of proprietary applications or
formats
• Lack of support: lower cost might mean less support
or increased reliance on forums
Demystifying Cloud Computing

29. Demystifying Cloud Computing
Questions?

30. Free Cloud Computing Trial
www.corascloud.com
Demystifying Cloud Computing