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Employee First Customer Second
HCL Technologies, led by CEO Vineet Nayar, introduced the 'Employee First, Customer Second' philosophy in 2005 to prioritize employee satisfaction and engagement, enhancing value delivered to customers. The initiative encompasses various programs such as automated support systems, transparent performance evaluations, and inclusive councils to foster a supportive work environment, which significantly improved employee retention and productivity. Recognized as a modern management concept, this approach highlights the critical role of empowered employees in service delivery and organizational success.
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Introduces HCL Technologies and its innovative "Employee First, Customer Second" philosophy initiated by CEO Vineet Nayar in 2005.
Describes various Employee First Initiatives such as Smart Service Desk, i4excel, and Directions aimed at enhancing employee engagement and organizational transparency.
Details engagement mechanisms like U&I, EFC, and Women First Council, along with various initiatives for employee recognition and support.
Highlights career development programs and innovative training methods fostering employee growth within HCL.
Covers HCL's 360-degree feedback mechanism, results including reduced attrition, and recognitions received for employee-first initiatives.
Summarizes key learnings from the initiative emphasizing accountability, time commitment, technology use, and gradual changes.
Concludes with insights on how the Employee First initiative demonstrates innovative applications in organizational systems.
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