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Career Services
Assessment Plan
         Haley A. Tyson
Goals
1. Provide quality career consulting for
clients.
2. Provide career development and job search
services that prepare students in presenting
themselves effectively as candidates for
employment
3.Provide more opportunities to connect with
employers through campus recruitment .
Outcome 1: Students will independently apply critical thinking skills to identify,
analyze, and resolve career development issues after meeting with a
Consultant.(G:1, 2)


      Rationale: CS mission in CAS states to develop self-knowledge
        related to career choice and work performance by identifying,
        assessing, and understanding their competencies, interests, values,
        and personal characteristics.
      Measure: Students will complete survey which assesses their
        knowledge of career development after consultations.
      Target: 85% of students who complete survey and will feel
        competent in independently identifying, analyzing, and resolving
        issues.
      Rationale: Students who feel competent after assessing career
        development knowledge are more likely to be successful with
        recognizing and overcoming career development issues.
Name: ___________________________________

This survey is to assess the student’s knowledge of career development and how prepared one is for the
workforce. This information will assist the student in recognizing areas of career development that need
improving and assist the Career Center in targeting areas to further develop and educate our student
population.

  1=strongly disagree       2=disagree      3=not sure      4=agree   5=strongly agree

Statement:
I have identified majors and /or career fields that interest me.


I know how to conduct research on majors and careers.


I am knowledgeable about majors at LU.


Several careers interest me, but I’m having a difficult time deciding among them.


Several majors interest me, but I’m having a difficult time deciding among them.


I know what I want to major in, but I don’t know what careers it can lead to that would
satisfy me.

I know what career I want to pursue, but I don’t know what major will best prepare me for
that career.

I have identified my values, interests, skills and abilities.


I understand how my values, interests, skills, and abilities impact my choice of
major/career.

I have decided on a career and I know how to go about implementing my choice.


I have decided on a major and I know how to go about implementing it.


I know how to write an effective resume and cover letter for use in applying for jobs.
Super’s Developmental Self-Concept Theory


     Formalization of stages and developmental tasks

Stage           Age      Characteristics
Growth          Birth-   Form self-concept, develop capacity, attitudes, interests
                14       and needs, and for a general understanding of the world of
                         work
Exploratory     15-24    “Try out” through classes, work experiences, hobbies,
                         collect relevant information. Tentative choice and related
                         skill development
Establishment   25-44    Entry skill building and stabilization through work
                         experience
Maintenance     45-64    Continual adjustment process to improve process.

Decline         65+      Reduced output, prepare for retirement
Six Factors of Vocational Maturity

1.Awareness of the need to plan ahead

2. Decision-making skills

3. Knowledge an use of information resources

4. General career information

5. General world of work information

6. Detailed information about occupations of preference
Outcome 2: Student will be prepared to interview effectively and professionally
with employers after attending a mock interview with a consultant. (G: 1, 2)



      Rationale: According to CAS (12), the mission should include
        helping students to prepare for finding suitable employment by
        developing job search skills, effective candidate presentation
        skills, and an understanding of the fit between their
        competencies and both occupational and job requirements
      Measure: Student will be scored on interviewing rubric and
        provided with results and feedback.
      Target: 80% of students will score in the exceptional domain,
        between 22- 28 overall points.
      Rationale: 80% or more of students scoring in the exceptional
        domain will show students are more prepared to interview
        effectively. Non-traditional students may already possess skills.
Krumboltz’s Social Learning Theory

 Much growth takes place as a result of learning and imitating
  the behavior of others.

 Developed a theory of career decision making and
  development based on:
    Our social learning
    Environmental conditions and events
    Genetic influences
    Learning experiences
      People choose careers based on what they have learned.
      Certain behaviors are modeled, rewarded and reinforced
Vygotsky’s Social Development Theory
Three Main Concepts
1. Role of Social Interaction in Cognitive Development
    (SDT) mainly asserts that social interaction has a vital role in
      the cognitive development process.
    Vygotsky argues that social learning comes first before
      development
2. The More Knowledgeable Other (MKO)
    The MKO is any person who has a higher level of ability or
      understanding than the learner in terms of the task, process or
      concept at hand.
    Example: MKO may refer to an older adult, a teacher or an
      expert
Zone of Proximal Development
3. The Zone of Proximal Development (ZPD)
is the
difference between what a learner can do without help and
what he or she can do with help.
     ZPD is the distance between what is known and
      what is unknown by the learner.
     It is the difference between the ability of learner to
      perform a specific task under the guidance of his
      MKO and the learner`s ability to do that task
      independently.
Outcome 3: Student will demonstrate the professional competencies
necessary to be successful in finding part-time employment. (G: 1, 2, 3)


 Rationale: Goals of the Student Employment Center which include :
   To exceed our students’ and employers’ expectations for our services
   To provide a qualified, dependable, motivated work force for on and off-campus
      employers
   To broaden students’ classroom education with work skills that will complement their
      course of study
   To train students for their future as productive citizens, providing a foundation for
      effective, ethical service to others
   To help students refine their unique talents and explore their career options

 Measure: Student will be scored during a Pre-Interview for part time employment on the
   Student Employment Center-Consulting/Counseling rubric to assess professional
   competencies after they have had a previous consultation.

 Target: 90% of students meet average of 3, “moderately developed” when they come for
   a pre-interview.

 Rationale: Students will have gained considerable knowledge and confidence regarding
   what to expect during interview for part time employment after meeting with consultant.
Holland’s Theory of Vocational Personalities
and Environments

   Based his theory of personality types on several assumptions
     People tend to choose a career that is reflective of their of personality
     People tend to be attracted to certain jobs, the environments then reflects
       their personality

   Suggests that the closer the match of personality to job, the greater
     the satisfaction

   6 Core Concepts
     Realistic
     Investigative
     Artistic
     Social
     Enterprising
     Conventional
Outcome 4: Career Services Program will be evaluated using CAS
Self Assessment Guide


     Target: Program will achieve an average score of 3, “well
       met,” in 50% of the defined area and 2 “minimally met” in all
       other areas.

     Rationale: As a 1st year review 50% will provide valuable
       benchmarking data
Trait and Factor Theory

 Frank Parsons
   Founder of Vocational Guidance

 Vocation depended on 3 broad factors
   a clear understanding of yourself, your aptitudes, abilities,
    interest ,ambitions, resources and limitations
   Thorough knowledge of job requirements and conditions of
    success, advantages and disadvantages, compensation,
    opportunities, and prospects in different lines of work
   True reasoning on the relations of these two groups of acts or
    the ability to make a proper match between the two

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Career services assessment plan

  • 2. Goals 1. Provide quality career consulting for clients. 2. Provide career development and job search services that prepare students in presenting themselves effectively as candidates for employment 3.Provide more opportunities to connect with employers through campus recruitment .
  • 3. Outcome 1: Students will independently apply critical thinking skills to identify, analyze, and resolve career development issues after meeting with a Consultant.(G:1, 2)  Rationale: CS mission in CAS states to develop self-knowledge related to career choice and work performance by identifying, assessing, and understanding their competencies, interests, values, and personal characteristics.  Measure: Students will complete survey which assesses their knowledge of career development after consultations.  Target: 85% of students who complete survey and will feel competent in independently identifying, analyzing, and resolving issues.  Rationale: Students who feel competent after assessing career development knowledge are more likely to be successful with recognizing and overcoming career development issues.
  • 4. Name: ___________________________________ This survey is to assess the student’s knowledge of career development and how prepared one is for the workforce. This information will assist the student in recognizing areas of career development that need improving and assist the Career Center in targeting areas to further develop and educate our student population. 1=strongly disagree 2=disagree 3=not sure 4=agree 5=strongly agree Statement: I have identified majors and /or career fields that interest me. I know how to conduct research on majors and careers. I am knowledgeable about majors at LU. Several careers interest me, but I’m having a difficult time deciding among them. Several majors interest me, but I’m having a difficult time deciding among them. I know what I want to major in, but I don’t know what careers it can lead to that would satisfy me. I know what career I want to pursue, but I don’t know what major will best prepare me for that career. I have identified my values, interests, skills and abilities. I understand how my values, interests, skills, and abilities impact my choice of major/career. I have decided on a career and I know how to go about implementing my choice. I have decided on a major and I know how to go about implementing it. I know how to write an effective resume and cover letter for use in applying for jobs.
  • 5. Super’s Developmental Self-Concept Theory  Formalization of stages and developmental tasks Stage Age Characteristics Growth Birth- Form self-concept, develop capacity, attitudes, interests 14 and needs, and for a general understanding of the world of work Exploratory 15-24 “Try out” through classes, work experiences, hobbies, collect relevant information. Tentative choice and related skill development Establishment 25-44 Entry skill building and stabilization through work experience Maintenance 45-64 Continual adjustment process to improve process. Decline 65+ Reduced output, prepare for retirement
  • 6. Six Factors of Vocational Maturity 1.Awareness of the need to plan ahead 2. Decision-making skills 3. Knowledge an use of information resources 4. General career information 5. General world of work information 6. Detailed information about occupations of preference
  • 7. Outcome 2: Student will be prepared to interview effectively and professionally with employers after attending a mock interview with a consultant. (G: 1, 2)  Rationale: According to CAS (12), the mission should include helping students to prepare for finding suitable employment by developing job search skills, effective candidate presentation skills, and an understanding of the fit between their competencies and both occupational and job requirements  Measure: Student will be scored on interviewing rubric and provided with results and feedback.  Target: 80% of students will score in the exceptional domain, between 22- 28 overall points.  Rationale: 80% or more of students scoring in the exceptional domain will show students are more prepared to interview effectively. Non-traditional students may already possess skills.
  • 8.
  • 9.
  • 10. Krumboltz’s Social Learning Theory  Much growth takes place as a result of learning and imitating the behavior of others.  Developed a theory of career decision making and development based on:  Our social learning  Environmental conditions and events  Genetic influences  Learning experiences  People choose careers based on what they have learned.  Certain behaviors are modeled, rewarded and reinforced
  • 11. Vygotsky’s Social Development Theory Three Main Concepts 1. Role of Social Interaction in Cognitive Development  (SDT) mainly asserts that social interaction has a vital role in the cognitive development process.  Vygotsky argues that social learning comes first before development 2. The More Knowledgeable Other (MKO)  The MKO is any person who has a higher level of ability or understanding than the learner in terms of the task, process or concept at hand.  Example: MKO may refer to an older adult, a teacher or an expert
  • 12. Zone of Proximal Development 3. The Zone of Proximal Development (ZPD)
is the difference between what a learner can do without help and what he or she can do with help.  ZPD is the distance between what is known and what is unknown by the learner.  It is the difference between the ability of learner to perform a specific task under the guidance of his MKO and the learner`s ability to do that task independently.
  • 13. Outcome 3: Student will demonstrate the professional competencies necessary to be successful in finding part-time employment. (G: 1, 2, 3)  Rationale: Goals of the Student Employment Center which include :  To exceed our students’ and employers’ expectations for our services  To provide a qualified, dependable, motivated work force for on and off-campus employers  To broaden students’ classroom education with work skills that will complement their course of study  To train students for their future as productive citizens, providing a foundation for effective, ethical service to others  To help students refine their unique talents and explore their career options  Measure: Student will be scored during a Pre-Interview for part time employment on the Student Employment Center-Consulting/Counseling rubric to assess professional competencies after they have had a previous consultation.  Target: 90% of students meet average of 3, “moderately developed” when they come for a pre-interview.  Rationale: Students will have gained considerable knowledge and confidence regarding what to expect during interview for part time employment after meeting with consultant.
  • 14.
  • 15.
  • 16. Holland’s Theory of Vocational Personalities and Environments  Based his theory of personality types on several assumptions  People tend to choose a career that is reflective of their of personality  People tend to be attracted to certain jobs, the environments then reflects their personality  Suggests that the closer the match of personality to job, the greater the satisfaction  6 Core Concepts  Realistic  Investigative  Artistic  Social  Enterprising  Conventional
  • 17. Outcome 4: Career Services Program will be evaluated using CAS Self Assessment Guide  Target: Program will achieve an average score of 3, “well met,” in 50% of the defined area and 2 “minimally met” in all other areas.  Rationale: As a 1st year review 50% will provide valuable benchmarking data
  • 18. Trait and Factor Theory  Frank Parsons  Founder of Vocational Guidance  Vocation depended on 3 broad factors  a clear understanding of yourself, your aptitudes, abilities, interest ,ambitions, resources and limitations  Thorough knowledge of job requirements and conditions of success, advantages and disadvantages, compensation, opportunities, and prospects in different lines of work  True reasoning on the relations of these two groups of acts or the ability to make a proper match between the two

Editor's Notes

  1. The reason I listed my target at 85% is because there were factors I had to take into consideration, it may be first time for students visiting center, may be unaware of our services, and some may need several visits to grasp our services.
  2. So here is the survey that will be used for the measure, the first survey that I had constructed turned out to be more of a demographic survey, I corrected that, it was not capturing actual learning outcomes, I believe this one is. I did use a likert scale on a scale of 1 to 5; 1 being- strongly disagree, 2-diagree, 3- not sure, 4- agree, 5- strongly agree assessing how they felt about career development issues after their consultation and the content and information they received.
  3. I linked this outcome to Donald Super’s development self-concept theory and honing in on his formalization of stage and developmental tasks. Super talked about the importance of self-concept and how this develops and becomes more realistic and stable, so does vocational choice and behavior which I believe directly relates to Outcome 1. He also focuses on Career Maturity. So the stages we are looking closely at are Exploratory and Establishment. I think those are the most important when assessing our population. I listed the characteristics for these stages and some of the most important aspects are the “try out” and then also entry skill building. Those also have sub stages that you can go further into to relate to the outcome.
  4. Super also talked about….all whiich directly relate to the first outcome.
  5. Rationale-that is something that should be included according to CAS The reason for this target at 80 is because I do have to take Non traditional students into consideration, student who have been in the workforce, who may already possess these skills. Individuals who may already know how to present themselves professionally and effectively and that is why I set my target at 80%.
  6. Here is the rubric that will be used, they will be critiqued in 7 domains being…….. And targeting 80% to be in the exceptional range
  7. Behavior of othere…directly relating to outcome 2……Learning experienceswhich ties back to interview skills
  8. I also wanted to briefly touch on Vygotsky’s Social Learning Theory, although not a career development theory per se, however he focuses on 3 key concepts..MKO would be the consultant in Outcome 2 directly relating to provide coaching and feedback in a mock interview
  9. I believe this concept is the most important in relation to this outcome………….with help so I think that is directly related to the mock inteviews and quality consulting appts, so I think this concept is definitely most vital for this outcome, not necessarily a career development theory but I believe it is related
  10. Here is the consultation rubric, I did make some minor changes, I took off Career Services completely in the domain area, that was done on the basis of students not being completely familiar with all services or the center, I also changed minimal development to minimally developed. I did feel these domains were significant when we re focusing on the outcome of finding part time employment and how these are related..these are all key components when they are seeking part time employment. I did include selection of major because I feel that we need to know the populaiton we are working with, if they have selected a major, or if they have not and if they have selected a major, how we can utilize that to help them have jobs that would have those transferable skills that could be used for future employment, so I did leave that on their and I feel it is a releveant piece to to this outcome
  11. I think that one of the advantages for using Holland’s types is that it helps students get oriented to the worlds of work, it also provides a helpful way of understanding work environments so I think that relates specifically to outome 3