Crafsol BPO, KPO, LPO and Market Research Services

1. OUR
360OFFERINGS
PLUG N' PLAY
DESK SERVICE
ONLINE RESEARCH
SERVICES
MYSTERY
SHOPPING
START-UP
SUPPORT
DATA ENTRY
SERVICES
CAPTIVE OFFSHORE
DELIVERY CENTER

2. Crafsol Business Solution
Crafsol Business Solution is a 100% owned subsidiary of Crafsol Technology
Solution Private Limited, one of the India’s leading SAP implementation and
support Services Company, offering unique business solutions to overcome
the issues of traditional outsourcing and leverage the unique advantages of
cost effective and talent rich resource pool of India.
Our Offering
p CapƟve Offshore Delivery Center
p Plug N' Play desk service
p Online Research Services
p Mystery Shopping
p Start-up Support
p Data Entry Services
Why Crafsol
Our unique “CapƟve Offshore Delivery
Center”offers360degreeflexibilityandavoid
the issues involved with tradiƟonal
outsourcing. Crafsol is a Happy Work Place
having highly moƟvated employees. Our key
secreteliesinthestringenthiringprocess.We
welcome people with innovaƟve and creaƟve
minds.
Fast Facts
p We are the company growing at a pace of
(35%)annualgrowtheveryyear.
p Least aƩ riƟon figures compared to most
ofourcompeƟtors.
p Over 10 years of experience in the
industry.
p CapƟve Offshore Delivery Centre is the
mostuniqueoffering.
Our Goal
Vision
To become a leading, global enterprise and business
soluƟons provider that drives performance and business
value. We are commiƩ ed to helping our clients achieve
success by providing comprehensive soluƟons and
servicestomaximizereturnontheirinvestments.
Misson
To help our Client's gain and sustain a strategic business
advantage by providing world-class soluƟons leveraging
technology, professional services, and a flexible global
delivery model.

3. Captive Offshore Delivery Center
OrganizaƟon's outside the India are aware of what more they can accomplish with the Indian workforce. Global OrganizaƟon's
have realized the strategic benefit of having their own Indian office and their own workforce. However they are in search of the
rightimplementaƟonmodelandpartnertomakeitareality.Weworkwithleadingcompaniestoestablishtheirofficesandteams
in two potenƟally most important locaƟons Pune and Indore in India. We take the ownership of ensuring successful
implementaƟon, from recruitment and faciliƟes to ongoing project management. We are your local partner on the ground
commiƩ edtobuildingafantasƟcteamandensuringsmoothoperaƟons.
Get Started In 30 Days. Here's How?
Select Location
In which city (Pune and/ or Indore),
would you like to start your office and
operaƟons?
Define Job Role
To recruit the best people to work for
your organizaƟon, we work with you
to define job descripƟons that will
workbestlocally.
Select Office Suit
Depending on the size of your team
and the type of work they will be
doing, we setup an appropriate office
withinourClientCentre.
IT & Communication
We get your specificaƟons and
requirements to setup computers,
broadband, phone lines, and video
conferencing-thewholeworks.
Recruit Your Team
We put potenƟal candidates in front
of you to interview and screen, and
then help negoƟate and facilitate
theirhiring.
Open Office
With the faciliƟes setup and the
employees hired and inducted into
our Client Centre, the office and team
arereadytogettowork.
Our Key Offering
Recruitment
Leverage Crafsol's talent acquisiƟon capabiliƟes
to recruit your team.
Office Space
We provide fully serviced Grade A office space worldwide flexible to scale
up and down based on your requirements.
Infrastructure
Our in-house IT team establishes and manages
your customized IT and telecom footprint.
HR
We take full ownership of all core HR responsibiliƟes so you are free to
focus on managing your Core business
Legal/Compliance
Our clients leverage our legal enƟty in each locaƟon, so you are shielded
rfrom compliance and other isks.

4. What Makes Us Set Apart From The Traditional BPO?
Traditional Indian BPO Model Crafsol Model Our key differentiation and
your potential benefit
They have their own operaƟonal set up
anddon'tallowanyinterference.
Highresourceandinfrastructurecost.
Long term contract. The minimum
duraƟon as per tradiƟonal SLA
standardis1year.
Rigid exit clauses and heŌy penalty on
contractterminaƟon.
Built Operate and Transfer clause is the
biggest for tradiƟonal BPONO
companies.
TradiƟonal BPO houses run on 6
monthsadvancebilling.
Very few BPO units in India have their
in house SoŌware development
divisions.
We are the supporƟng partner and do
not interfere in the operaƟons and
criƟcaldecisionmaking.
We have adopted the mark up pricing.
So there is a transparency of the cost
which is essenƟal to run the operaƟons
smoothlyandsuccessfully.
360 degree flexibility in the contract
duraƟon.
We ask our client's to draŌ the exit
clause and with no penalty on contract
terminaƟon.
The natural progression for our client
in this Model is to register and start
their own business. We at Crafsol
consider this step as our success story
and highly encourage our client's to
achievetheirdream.
Werunon2monthsadvancebilling.
Crafsol has world class soŌware
development unit.
Independence that is criƟcal to scale
uptheoperaƟons.
I) Visible cost reducƟon than that of
the tradiƟonal outsourcing.
ii) A lot more transparency which
helps for beƩ er financial planning.
Zerocomplexity.
Noburdenofcontractualbinding.
Novisionclashes.
Greaterfinancialleverage.
Added advantage to stay ahead in the
Global compeƟƟon.

5. Our Key Strengths
Our model drasƟcally reduces and quanƟfies the risk
companiestakeonwiththeiroverseasoperaƟons.
With this model our client's have 360 degree of freedom.
We understand the value of Ɵme and therefore offer the quickest
bespokesetup.
Lightening Fast Setup
Minimal Risk
360 degree Flexibility of
doing business
Most of our client stories are growth stories. We are
commiƩ ed to helping clients scale their operaƟons. Setup
team as small as 5 members and Scale headcount to 500+
perlocaƟon.
Scalability
Less Investment
Start your operaƟons in the least possible investment.
We help clients maintain full control and ownership of their
intellectualpropertyoverseas.
Knowing the total cost of operaƟons upfront removes
uncertainƟesofthefinancialrisksinvolved.
We've developed a proven method for geƫ ng companies
setup and running at full producƟvity without unforeseen
delays.
Protect IP
Predictable Cost
Reliable Timeline

6. Plug n’ Play Service
We at Crafsol respect the phenomenon called “Idea”. If you
have the idea and a dream to execute it, then forget all
other worries. We let you focus on your dream and take
care of the rest of the hassles like, Company set up, IPR,
Branding, Technical support and Infrastructure that is
required. We are commiƩ ed to protect your idea legally,
provide you the state of the art facility, world class IT
infrastructureandtherequiredstatutorysupport.
Start-Up Support
Our Plug N' Play Desk service is ideal for Indian Start up
business. For every start-up we understand that the biggest
challenge is “Funds”. OŌen they are confused and not
properlyguidedonfollowingmostimportantissues-
Ÿ Howtoraisefunds?
Ÿ HowtoscaleuptheoperaƟons?
Ÿ Which are the best suited ways to market and posiƟon
theservices/products?
Ÿ Howtosetuptherightalliances?
Ÿ Precise training need – Very oŌen the Start up
requires a precise training which should be less Ɵme
consuming and must deliver the required knowledge
whichistheneedoftheƟme.
Crafsol provides plaƞorm that helps start-up companies get
accesstoconnectwithAngelsandVCsforfundraising.
Objectives
Ÿ Enabling entrepreneurs and companies to scale up
their businesses by securing funding.
Ÿ Providing opportuniƟes for investors to parƟcipate
in aƩ racƟve business proposiƟons.
Ÿ Making entrepreneurs investor-ready and
landholding them through various stages of fund
raising.

7. Mystery Shopping
We deeply understand the market research funcƟon. We have gained valuable experƟse in Mystery Shopping Services through
ourworkwithvariousmysteryshoppingprovidersacrosstheworld.Wehaveworkedinallphasesofthemysteryshoppingcycle
and are aware of the intricacies involved in each phase – shopper database creaƟon, shopper scheduling, content ediƟng of
shopperformandanalyƟc.
What do we find out with Mystery shopping
research?
What do we find out with Mystery shopping
research?
Ÿ For comparaƟve analysis of locaƟons in Ɵme and
space and the establishment of an appropriate
rewardsystemaŌer-effectsandperformance
Ÿ ForcomparisonwiththecompeƟƟon.
Ÿ To idenƟfy deviaƟons from standards and legal
regulaƟons.
Ÿ To detect weaknesses in the sale in relaƟon to the
customer.
Ÿ As a basis for the introducƟon of changes in the
behaviorofsalesstaff.
Ÿ As a basis for moƟvaƟon, reward and training of
salespersonnel.
Ÿ For monitoring the effects of introduced changes in
thebehaviorofsalesstaff.
Ÿ To measure the impact of changes in products,
systems, employees' approach, working Ɵme,
adverƟsing,etc.onthecustomerandthesale.
Ÿ AsabasisforthesurveyofcustomersaƟsfacƟon.
Ÿ As a basis for defining the expectaƟons and
objecƟvesofsalesstaff.
Ÿ How your employees receive or establish their first
contact with the customer (greeƟng, smile, mood,
etc.).
Ÿ How your employees could be of more help to the
customer.
Ÿ Whattheemployee'sƟmeresponseis.
Ÿ How the sales staff responds to the customer
complaints.
Ÿ Howsalesstaffsells:aggressively,passivelyetc.
Ÿ Howitlookstobeyourcustomer.
Ÿ How the compeƟƟon behaves towards the
customer (Benchmarking services and relaƟons
withthecustomer).
Ÿ What the business compliance with internal
standardsandlegalregulaƟonsis
Ÿ What the sales techniques of staff and their
knowledgeoftheproductsorservicesare
Ÿ What the qualificaƟons of staff for the work they do
are.

8. Our Web Search Services
CompeƟƟve intelligence is being aware of what's
happeningoutsideyourbusinessandnotknowingthathurt
you. Do you know how your peer circle is performing? Are
you at pace with the top notches in the industry? Do you
not care what news your compeƟtors are making? Crafsol
helpsyoudiscovertheunknown.
Competitive Intelligence
Thisisadynamicmarketwheregrowthisguaranteedonlyif
you are aware of the business dynamics around you.
Industry Profiling is a necessity because you must react and
adapt quickly streamlining your business processes. We
cover your industry sector of interest by using the PESTLE
methodology.
Industry Profiling
An online survey is one of the most useful way to judge the
decision making process of a buyer. An online survey can
help you in profiling your customers. Insights from an
online survey can help you connect with your potenƟal
market, current customers, supplier universe, etc, to get
therealfeelofthemarket.
Online Survey
Secondary Research
Looking to enter in a new business or launching a new
product, begin with a secondary research service from
Crafsol to understand the market potenƟal and what
customers expect from your industry. Going for a primary
research at the beginning is not advisable as it is expensive
and Ɵme taking. Therefore, it is recommended that a
secondary research is done so that you can decide whether
toinvestinprimaryresearchornot.
News Sourcing and Markets Updates
Get latest news and Market updates from Crafsol to keep
you updated on what's new happening in your industry,
what's new your compeƟtors are up to and what are the
latesttrendsamongbuyers.WecollectrelevantinformaƟon
from reputable news sources and make them accessible to
youattherightƟmewhentheymaƩ ertoyouthemost.
Online Research Service
Crafsol has core experƟse in execuƟng variety of online research projects. Our experienced and talented research team with
domain experƟse in diverse fields has allowed us to undertake almost any research assignment. Over the last decade we have
gained a reputaƟon of converƟng online data into useful insights for our clients. When data turns into useful insights, there are
benefitstobereaped.
We are constantly evaluaƟng our online research methods and trying to add value to our delivery. We adopt both qualitaƟve
and quanƟtaƟve research methods to offer primary and secondary research services. We offer a host of useful online research
servicesthatcanhelpcustomersinmakingrightbusinessdecisions.Ourwebresearchservicesinclude–

9. Indexing and Bookmarking are a planned way of treaƟng
data. At parƟcular secƟons and for parƟcular adhoc
requests also we use this applicaƟon. This also is used when
a parƟcular study is undertaken by Crafsol Business
SoluƟonsforoneormanyclients.
Indexing and Bookmarking
We have a huge database of handwriƩ en and imagery
which we store as per the business domain folders made.
This makes things classified and requires less Ɵme while
extracƟngdatainthefuture.
Volume Data Entry (Handwritten or Images)
Our well thought out data conversion and document
conversion process provides output that all our clients'
desire and deserve. We also provide you with an iniƟal
sample work on your requirement. Once you approve, we
takeitforwardfromthere.
With proven domain experƟse in data conversion and
document conversion, we assure you of uncompromised
qualityofservicesandaprominentoutsourcingexperience.
You also can be rest assured of your informaƟon security as
Crafsol Business SoluƟons pracƟces mulƟlayered security
processes.
Data Conversion Service Offerings
Ÿ PDF Conversion
Ÿ PDF to Word, Excel, PowerPoint
Ÿ PDF to JPG
Ÿ Print to PDF
Ÿ ePub to PDF
Ÿ Docx / Doc to PDF
Ÿ HTML to PDF
Ÿ Scan to PDF
Ÿ PDF to Text, OCR
Ÿ Image to Text
Ÿ OCR Conversion from & to: PDF, Word
Ÿ XML Conversion from & to: CSV, Excel, XSD, HTML, PDF
Ÿ HTML Conversion from & to: PDF, PSD, Word
Ÿ Excel Conversion from & to: PDF, XML
Ÿ Book Conversion
Data Mining, Tabulation & Analysis
This analysis is customer centric and is done as per the data
and client requirement. In data mining the right kind of data
is used and stored. TabulaƟon is used when huge number of
data has to be covered in a systemaƟc manner. Analysis can
be done in paragraphs, or pie charts or histograms. Even
graphs are a good way to project data. We use these and
manymoretypesofanalysis.
Data Entry Services
EffecƟve data management is mission criƟcal for every
organizaƟon. Any issue in terms of quality or delay in data
processing hampers customer service & the profitability as
well.
Crafsol Business SoluƟons provides Ɵmely and accurate
offshore Data Entry services & data capture soluƟons to
variety of industries and companies. A range of advanced
tools and highly experienced in-house team captures your
data with the highest degree of accuracy & speed at cost-
effecƟverates.

10. Crafsol Technology Solutions Pvt. Ltd.
contact@crafsol.com
www.crafsol.com
+91-20-32427680
B10, 1st Floor,
B3 The Cerebrum IT Park,
Kalyani Nagar,
Pune, MH, India PIN: 411014
Regus Business Centre,
Level 6, Brilliant Solitaire,
Scheme 78, Part 2,
Vijay Nagar, Indore – 452010
Level 9, Spaze - i-Tech Park,
A1 Tower, Sector - 49,
Sohna Road, Gurgaon,
Haryana - 122018,
+91-124 6769123 (Landline)
+91-124 6768888 (Fax)
7 Rebecca Lane Dracut,
MA 01826 USA
Copyright 2016 Crafsol Technology SoluƟon Pvt. Ltd. All Rights Reserved.Ó