2. General Information 1/2
WHY of the strategy Strategic Initiative Key Results in 1314 GCP
- Drive behavior in the entity to plan and
execute processes that ensure Quality
experiences
- Enable co-delivery planning between
partner entities
- Customize processes based on key
detractors and ensure Satisfaction
NPS MoS goal-
setting
• Entities have national goals for
NPS in programs
• HR Structures implemented to
ensure quality and handle
delivery
• Processes customized from
detractor issue analysis from
Waterfall Report
Moc (Zero Bad Case
Challenge); India
(Firefighting
structures and
customer support
tool), Brazil (Process
customization to
reduce detractors)
- Co-deliver high quality experiences
- Align Expectations of participants with
what AIESEC promises to deliver
- Define clear responsibilities between
the Host and the Home Entities
Global Standards
• Culture and behavior between
some partner entities to plan
experience delivery together
• Improved JD across programs in
a lot of entities
• Results awaited from fruit peak
Serbia (iGCDP)
• Reduce detractor issues with the JD by
enabling clarity in JD and alignment
between the TN and EP sides.
• Improve integration of iGIP Eps in the
country and work environment
• Minimize logistical issues
GIP Quality
Startegies
To be implemented
Check Quality wiki for detailed
resources
3. General Information 2/2
WHY of the strategy Strategic Initiative Key Results in 1314
• Reduce detractor issues by ensuring
proper implementation of JD from the
very first day of work.
• Integrating impactful team experiences
as a part of GCDP for Eps
• Ensure reduction of detractor issues by
meeting accommodation standards
and pick up management
GCDP Quality
Strategies
To be Implemented
• To ensure safety of our stakeholders on
international internships
• To involve experts in the same
Safety
• 19entities signed partnership with International
SoS with 3080 Eps covered
• Mandatory according to Standards to have
insurance done for EPs
• Building Capacity for quality delivery
in each programme
• LnD for Quality Delivery
• Balance GCDP and GIP for summer
peak delivery
Talent Capacity for
Delivery`
Results awaited
4. S1: NPS Goal Planning and Achievement
TIER KEY RECOMMENDATIONS
Tier 1&2
• Engage and co-create with LCs the development in
processes based on waterfall analysis/detractor issues.
• Outline key detractor issues with top partner entities
and actively work to solve them for fruit peak
• National Control Board for firefighting
Tier 3 & 4
• Educate and Align LC delivery with National goals for
fruit peak
• Run National consultancies to assist delivery preparation
• Capitalize on ICB for additional support in education
• Outline key detractor issues with top partner entities
and actively work to solve them for fruit peak
All Tiers
• Country preparation seminars/webinars for ICX Eps (by
Host Entity) and OGX Eps (by Home Entity) before
realization
• Have firefighting communication channel in place for
fruit peak: email/podio form/telephone hotline
(depending on entity scale and feasibility)
POTENTIAL RESULTS
• Connected operational plan to increase
NPS
• Increased Education and Awareness of
the entity
• Business Intelligence enabling co-
delivery and reduced detractor issues
(waterfall analysis)
5. S2; Standards
TIER KEY RECOMMENDATIONS
Tier 1&2
• LC Certification: Certify LCs who have planned
standards and have quality measures and structures in
place
• Run LC Audits and release output to the whole National
Entity with recommendations for fruit peak
• Release Checklist derived from Standards to LCs to
prepare for Fruit peak
• Prepare resource hub/website for ICX EP assistance and
integration ( match.aiesec.vn & discover.aiesec.in )
Tier 3 & 4
• Release Checklist derived from Standards to LCs to
prepare for Fruit peak
• Run educational and consultation activities for LCs to
meet quality standards before realization peak
POTENTIAL RESULTS
• Enables MCs to track LC alignment to
quality standards and delivery
processes
• Motivation and awareness to LCs
around delivery preparation for fruit
peak
• Aligned expectations between home
and host entities
MORE RESOURCES
Match.Vietnam
Discover India
6. Safety, Talent Capacity for Delivery, & GCDP/GIP Strategies
TIER KEY RECOMMENDATIONS
Safety
Find National Insurance partner and work on OGX Pricing
model (if your entity does not have one already)
Talent Capacity
for Delivery
Integrate Leadership Development Model in GCDP and GIP on
priority basis
GIP Strategies
• Ensure JDs of TNs align with reality eg salary amount and
timelines of payment
• Creating a checklist of activities to run for the integration of
Eps
• Create and release accommodation standards for LCs to
adhere to
GCDP
Strategies
• Create and release checklist for first day of work including
purpose of project, JD explanation, timeline of activities,
working conditions and work delivery
• Project team leaders to be educated to ensure
implementation of Team Minimums in EP teams
• Have structures for ensuring accommodation standards,
management and pick ups
POTENTIAL RESULTS
• Safety standards for all our
exchange experiences
• Every entity having adequate
structures and HR to support fruit
peak delivery
• Reduced detractors by modifying
processes both in GCDP and GIP
MORE RESOURCES
Deliver Quality Experiences: http://www.myaiesec.net/content/viewwiki.do?contentid=10302771
Internal Control Board: http://www.myaiesec.net/content/viewwiki.do?contentid=10004546
Husqvarna Global Quality Award: http://www.myaiesec.net/content/viewwiki.do?contentid=10280991
