Public Sphere: Gov 2.0 - John Shanahan
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Public Sphere: Gov 2.0 - John Shanahan

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Public Sphere: Gov 2.0 - John Shanahan Presentation Transcript

  • 1. Online communities Linking the citizens and customers into decision making in a totally new way
  • 2. Old way Big vision, big policy & a lot of time policy citizens policy
  • 3. New way Micro launches, small policy, insights, iterations Small policy policy Small policy
  • 4. Colmar Brunton Communities
  • 5. The Your Community Platform activities quick profile discussions Activities online focus messages news polls / connect groups
  • 6. 8,000 potholes and other broken things have been fixed
  • 7. The keys to successful online communities
  • 8. 1.LISTEN Talk with citizens in context. Listen to their ideas before they get skewed. To uncover issues, ask good questions, focusing on how people feel
  • 9. 2. ORGANISE Around issues people really care about and/or want to change.
  • 10. 3. CROWD WISE Co-create with citizens, offer innovation as standard. Learn to feed off the wisdom of crowds.
  • 11. 4. ENGAGE Provide utility, education, entertainment and connection .
  • 12. 5. COMMIT Spend long-term quality time with participants. Build lasting relationships, create arenas for subscription and meaningfulness.
  • 13. “It's not about you. It's about all of us"