Adoption Tactics; Why Your End Users Will Rant & Rave Over SharePoint 2013 #SPSAlbany

SharePoint Saturday Albany

Gina Montgomery, MCTS, P-TSP MCP
,
www.ginamontgomery.com

Hi, I’m Gina!
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SharePoint Architect
SharePoint & Yammer Evangelist
P-TSP for Microsoft – SharePoint, Office
365, Azure
MCTS & MCP
Yammer Admin & Enablement Facilitator
Microsoft Experience Center Facilitator
Adoption Expert
Mom of two really cool sons
Lego builder extraordinaire

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Twitter: @ginammontgomery
Blog: www.ginamontgomery.com
Email: gina.montgomery@acuvate.com

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SharePoint
Saturday St. Louis
SharePoint
Saturday Richmond
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Saturday D.C.
SharePoint
Saturday L.A.
SharePoint
Saturday Silicon
Valley
SharePoint
Saturday Redmond
SharePoint
Saturday Omaha
SharePoint
Saturday Dallas Ft.
Worth
SharePoint
Saturday Albany


Tweet It!... I dare you!

@ginaMmontgomery is making us go social with
#SharePoint 2013 #SPSAlbany


Why are we here?
SharePoint is a platform that is meant to help your
organization:
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better share information
better manage business processes

better manage documents
bring the social computing aspect and improved productivity for information workers into your work environment
serve as a development foundation on which more business solutions can be created.


Agenda
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Survey
You need a plan!
Why do SharePoint Intranet’s Fail?
Components of a good End User Adoption Plan
What is SharePoint governance?
What is Information Architecture?
What is gamification?
SharePoint 2013 DEMO
Review and Questions

Survey Questions
What version of SharePoint do you have deployed?
1. SP 2007
2. SP 2010
3. SP 2013
4. SP online
What SharePoint functions have you deployed?
1. Sites (portal, intranet)
2. Insights (BI / analytics)
3. Collaboration
4. Content management
5. Custom internal-facing apps
6. Custom external-facing apps
7. Search
8. Social



Survey Questions
What Adoption challenges have you faced?
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UI isn’t friendly
Learning curve is too high for end users
No one will contribute
No real use cases identified for SharePoint in my organization
Other?

Agenda
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Survey
You need a plan!

End User Adoption Plan
You need one. With no vision, there is no victory!
A documented plan will help increase the odds of a successful
SharePoint rollout.
When a document is required that means someone really has
to think! And then get it reviewed! And that means
collaboration happens which leads to more ideas..
Your end users should be a part of this process


Does your SharePoint Intranet Plan Suffer From:
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Boring user interface?
No branding?
No dynamic content?
Poor Information Architecture?
Unidentified Governance Plan?
No Communication Plan?


Why do SharePoint Intranets Fail?
Gartner surveys
say that more
than 50% of
SharePoint
implementations
fail due to poor
user adoption!

If you build it, will they come?
If your users don’t know how and when to use SharePoint, they won’t!
WIIFM?!
Will I be more productive if I use this? Or is this just another demand from
management that won’t help me? I have too much work to do already!
A well thought out End User Adoption plan that includes a good governance plan,
good information architecture, and some adoption incentives can help your users
understand this.


Agenda
• Survey
• You need a plan!
• Why do SharePoint Intranet’s Fail?
• Components of a good End User Adoption Plan
• What is SharePoint governance?
• What is Information Architecture?
• What is gamification?
• SharePoint 2013 DEMO
• Review and Questions


Considerations
Phased Rollout
Methodology
Governance Strategy
IA Strategy
Communication Plan
Rewards & Recognition
Training Plan


Agenda
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Survey
You need a plan!



What is SharePoint Governance?
Governance identifies lines of ownership for the business and technical teams
and identifies who is responsible for which areas of the system. The governance
plan also establishes rules for appropriate use of the SharePoint environments.

People

Process

Technology

Policy

Governance


Governance is a set of roles, responsibilities, and processes that are
put in place in an enterprise to guide the development and the use
of a SharePoint solution. These techniques should also align with
the enterprise’s culture and goals while enabling teams and
individuals to effectively collaborate and share information.
Key Words:
Enable
Collaborate
Share

Governance for Adoption
Step 1
Establish a governing body for the usage and management of SharePoint
environments by:
– Identifying appropriate business owners willing to provide strategic insight and
direction
– Identifying appropriate IT infrastructure to provide operational support
– Creating effective support system through proper channels of escalation for
end users
– Establishing governing usage and maintenance policies and procedures along
the way


Getting Started with Governance in 2013

What to Consider
Unused Sites

Social Policy
Site Management

Site Templates
Site Request

Change Request/Feedback Model – Support?
Naming Conventions
SharePoint Designer
Etc!!!


Description
What happens to unused sites?

Appropriate vs Inappropriate, Liking, Tagging,
Following, etc..
Site Owners need to know how sites will be managed.
Are they controlled? Are they managed by the IA?
Which templates are available and how will they be
used?
How will users go about asking for a new site? What
will be included in the new site (type of template,
customizations?)
How is support defined? To whom does the End User
address to get answers?
How will DBs, Servers, etc... be named? It should be
consistent.
Governing the usage of SPD for editing/designing pages
for a common look and feel


IA is your company’s way of describing, organizing and discovering your content
The Information Architecture Institute describes IA as "the art
and science of organizing and labeling websites, intranets,
online communities and software to support usability."


IA tends to include the following:
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Navigation Structure
Metadata Strategy
Site Taxonomy
Search Strategy

IA


Your information architecture helps users find information in
any of three scenarios:
– I know it does exist and I actually know where it is.
– I know it does exists, but I really don’t know where it is.
– I have no idea if it exists.


Why should I care about IA?
• Because End User Adoption relies upon this!
• Usability - Sites that lack a well-thought out IA tend to
become desolate. It is difficult to find information because
the site navigation is substandard
• Site Management/Administration - A good, thought out IA
will help address storage requirements and goals.


Information Architecture
• If SharePoint is difficult to use, confusing to
navigate through, and information can’t be
found quickly adoption won’t occur!

Gamification


Gamification is the use of game thinking and game mechanics in a non-game
context to engage users and solve problems
Using
Gamification

Enhance

Skill

Speed

Collaboration

By measuring

By Creating

By providing

Achievement

Competition

Status

Gamification


•When designed correctly, gamification has
proven to be extremely successful and
efficient in engaging people and helping them
to change behaviors, collaborate, improve
skills and solve problems.

Your 5 Reasons End Users Will Rant & Rave
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Improved End User Experience

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App Model
Themes

Managing Projects and Tasks
List based apps

The Social Layer

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Newsfeeds
Gamification
Yammer Integration

New Ways to Collaborate

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Ribbon Improvements/Similarity to Office Ribbon for Editing

Improved Productivity

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Community Site Template
Project Site Template
One Note Integration
Post to Yammer

Mysite Improvements

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Newsfeeds
Tasks
Blogs
Expertise
Etc..

Contact Us…
Gina Montgomer y
gina.montgomery@outlook.com
913-217-0211

Thank You!

Visit

www.ginamontgomery.com for more info

Adoption Tactics; Why Your End Users Will Rant & Rave Over SharePoint 2013 #SPSAlbany

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