Presentations (39)
-
Leveraging The Voice of the C...
6 days ago,
104 views
-
Don’t Spend Another Dime on S...
1 week ago,
24 views
-
Support and Marketing Are Dea...
3 weeks ago,
75 views
-
5 Signs Your Company Needs A ...
1 month ago,
47 views
Documents (14)
-
Get Satisfaction Support Cust...
1 month ago,
54 views
-
’Lean In, Fall Over, Get Back...
2 months ago,
71 views
-
Customer Community For a Comp...
4 months ago,
203 views
-
4 Types of Consumer Segments ...
6 months ago,
284 views
- Announcing the 2013 Love Your Customers Award Winners 20 May 2013, 06:40 PM It wouldn’t be a Get Satisfaction party without goodie bags, some surprises, and recognition of the people we love the most. No, not Rihanna…our Customers! Part of our commitment this this fabulous group of people is that we want to empower them with all the tools, best practices, and capabilities to achieve success supporting and [...]
- Get Satisfaction Customer Summit: People + Knowledge + Community = Success 16 May 2013, 11:46 AM Every once in a while, a company hits a milestone that truly makes a CEO stand back and smile. Our Customer Success Summit on May 2nd was one of those days. We spent the day with more than 150 of our customers and partners listening, learning, and sharing (essentially a live version of a customer [...]
- Top Tech Support Professionals Share Insight and New Tools at TSW 14 May 2013, 11:47 AM Last week about 800 of these support professionals gathered at the Technology Services Industry Association (TSIA) TSW Conference to discuss the changes going on in the industry, and the trends, tools, and best practices to help you navigate the new landscape. Get Satisfaction was a sponsor at this event, and we relished the opportunity to [...]
- Creating a Thriving Community: So Easy a Dummy Can Do It! 03 May 2013, 11:19 AM If you were building a customer community a few years ago, you may have been successful accomplishing your goals, but there weren’t a ton of resources and knowledge available to help guide you along the way. Thankfully, that is no longer the case. Today there are abundant resources—blogs, thought leaders, webcasts, etc—available to help you [...]
- Get Success with Community at our Customer Success Summit 25 April 2013, 01:23 PM Being a brand that people love is all about making them feel like they’re a part of your brand story. That means including them in the conversations that guide your business, being responsive to their issues and feedback, and empowering them to speak out on your behalf. It was with that in mind that the [...]
