About Get Satisfaction is the community platform that delivers engaging customer experiences at every stage of the customer lifecycle to acquire new customers, provide better service, and build better products. Get Satisfaction’s platform is easy for businesses to implement and its 70,000 communities are easy for customers to discover and navigate.
Announcing the 2013 Love Your Customers Award Winners
20 May 2013, 06:40 PMIt wouldn’t be a Get Satisfaction party without goodie bags, some surprises, and recognition of the people we love the most. No, not Rihanna…our Customers! Part of our commitment this this fabulous group of people is that we want to empower them with all the tools, best practices, and capabilities to achieve success supporting and [...]
Get Satisfaction Customer Summit: People + Knowledge + Community = Success
16 May 2013, 11:46 AMEvery once in a while, a company hits a milestone that truly makes a CEO stand back and smile. Our Customer Success Summit on May 2nd was one of those days. We spent the day with more than 150 of our customers and partners listening, learning, and sharing (essentially a live version of a customer [...]
Top Tech Support Professionals Share Insight and New Tools at TSW
14 May 2013, 11:47 AMLast week about 800 of these support professionals gathered at the Technology Services Industry Association (TSIA) TSW Conference to discuss the changes going on in the industry, and the trends, tools, and best practices to help you navigate the new landscape. Get Satisfaction was a sponsor at this event, and we relished the opportunity to [...]
Creating a Thriving Community: So Easy a Dummy Can Do It!
03 May 2013, 11:19 AMIf you were building a customer community a few years ago, you may have been successful accomplishing your goals, but there weren’t a ton of resources and knowledge available to help guide you along the way. Thankfully, that is no longer the case. Today there are abundant resources—blogs, thought leaders, webcasts, etc—available to help you [...]
Get Success with Community at our Customer Success Summit
25 April 2013, 01:23 PMBeing a brand that people love is all about making them feel like they’re a part of your brand story. That means including them in the conversations that guide your business, being responsive to their issues and feedback, and empowering them to speak out on your behalf. It was with that in mind that the [...]