This is the questionnaire developed for the preliminary Municipal GIS Capability Model (GIS CMM). It was distributed to city and county GIS managers in Washington States and the results tabulated and analyzed in my paper presented at the 2009 URISA Annual Conference.

1. DRAFT MUNICIPAL GIS CAPABILITY MATURITY MODEL
V.1 SEPTEMBER 2009
QUESTIONNAIRE
G. BABINSKI, GISP, KING COUNTY GIS CENTER
Participant Identification:
Name of Municipal GIS Organization: ____________________ ______ ___________________
Name of Participant: _____________________________________ Title: ___________________
Participant Phone & Email: ________________________________________________________
Date of Response: _____________________________
Introduction
GIS development life cycle:
GIS development typically starts as an idea and progresses through a development and implementation phase towards a
state of internally defined maturity. The reality of municipal GIS operations is that development is limited by available
funds. Often GIS starts as a capital project with the system designed to create the ‘best GIS possible’ with the funds at
hand. This development scenario leads to frequent compromise and deferral of many aspects of ideal GIS development
in order to ‘go operational’ quickly and start delivering value for the agency’s investment. Even if a GIS implementation
project is completed successfully, it does not mean that an agency has a truly mature GIS, or even a cost-effective GIS
operation.
What is maturity? For the typical GIS development life cycle presented above it means that development has stopped.
However, for an organism, maturity is defined in relationship to other organisms of similar nature. The maturity of an
organism can be defined by certain measurable characteristics of a physical nature. In the case of humans, other
intelligence and emotional characteristics can also be measured to assess maturity level. If an organism stops developing
without achieving certain physical, intelligence, or emotional characteristics, it is defined as immature.
GIS professional staff often know that their operation could benefit from enhancement and refinement, but funds, staff,
or time for further development are very difficult to come by. Enhancements are often developed as part of GIS
operations, but rarely on a systematic basis with a desired end state in mind.
What is a ‘Capability Maturity Model?
A ‘Capability Maturity Model’ (CMM) is defined as a tool to assess an organization’s ability to accomplish a defined task or
set of tasks. The concept of a capability maturity model originated with the Software Engineering Institute (SEI) as a
means of assessing the capability of software contractors to complete large software design and development projects
successfully. SEI published ‘Managing the Software Process’ in 1989 and continues to refine the software capability
maturity model. The Software CMM is ‘process focused’ in that it is based on how an organization performs the individual
processes that are involved in software design and development.
Since the development of the SEI CMM, the capability maturity model concept has been applied in other areas, including:
• System engineering
• Project management
• Risk management
• Information technology services
The typical capability maturity model is based on an assessment of the subject organization’s maturity level based on the
characteristics of the organization’s approach to individual defined processes. These processes are usually defined as:
• Level 1 – Ad hoc (chaotic) processes - typically in reaction to a need to get something done.
• Level 2 – Repeatable processes – typically based on recalling and repeating how the process was done the last
time.
• Level 3 – Defined process – the process is written down (documented) and serves to guide consistent performance
within the organization.

2. DRAFT MUNICIPAL GIS CAPABILITY MATURITY MODEL
QUESTIONNAIRE – PAGE 2
• Level 4 – Managed process – the documented process is measured when performed and the measurements are
compiled for analysis. Changing system conditions are managed by adapting the defined process to meet the
conditions.
• Level 5 – Optimized processes – The defined and managed process is improved on an on-going basis by
institutionalized process improvement planning and implementation. Optimization may be tied to quantified
performance goals.
GIS Maturity Assessments
In 2001 Gaudet, Annulis, and Carr published the ‘Workforce Development Model for Geospatial Technology.’ Although
not an organizational maturity or capability assessment, it does provide a systematic approach to defining the core job
functions (defined as roles) of a GIS organization and the competencies associated with each of the functions.
In 2007 the States of Georgia and Texas began collaborative development of a State GIS Maturity Assessment. This
assessment focuses on a number of typical state GIS program and project related components. These components fall
into seven broad categories:
• Geospatial Coordination and Collaboration
• Geospatial Data Development
• GIS Resource Discovery and Access
• Statewide Partnership Programs
• Participation in Pertinent National Partnership Programs and Initiatives
• Geospatial Polices, Standards, Guidelines, and Best Practices
• Training, Education, and Professional Networking Activities
Within these seven categories, state GIS organizations assess their development in 56 specific detailed characteristics
based on their current implementation of each characteristic:
1.00 pt – Fully Implemented
0.75 pt. – In progress with full resources available to complete implementation
0.50 pt. – In progress with partial resources available for implementation
0.25 pt. – Planned – with resources assigned
0.00 pt. – Not planned with no resources assigned
Because the State GIS Maturity Assessment is focused on the typical coordination function of many state’s GIS, it is
unsuitable for municipal GIS, with its enterprise operations focus and business end-user responsibilities.
Why develop a Municipal GIS Capability Maturity Model?
Municipalities with GIS should have an interest in assessing the capability of their system. Like biological organisms, the
progress of an agency’s GIS development is dependent on nourishment (resources). Unlike biological organisms, the
development of a GIS can be stopped, restarted, or degraded based on the provision or lack of key resources. GIS
managers and municipal decision makers should have an interest in assessing the maturity level of their GIS to help
formulate policy decisions related to the resources to be provided for their GIS.
GIS in a municipal environment is a highly complex system. Indeed, many of the processes that have had the CMM
approach applied to them in the past are themselves interdependent components of a municipal GIS. Because of this
complexity, it is useful to think about the ideal capability of a municipal GIS operation in theoretical terms and then
analyze and measure individual GIS operations against this theoretical ideal state.
The purpose of this proposed model is to provide a means for any municipal GIS operation to gauge its maturity against a
variety of standards and/or measures, including:
• A theoretical ideal end state of GIS organizational development
• The maturity level of other peer GIS organizations, either individually or in aggregate
• The maturity level of the subject organization over time
• The maturity level of the organization against an agreed target state (perhaps set by organizational policy, budget
limitations, etc.)
What is meant by ‘Municipal GIS operations’?
For this study municipal GIS operations refers to city or county agencies that are responsible for typical municipal
government services as commonly defined in the United States. The term also implies an enterprise-wide view of GIS
operations, as opposed to GIS as used within individual departments within a municipality.

3. DRAFT MUNICIPAL GIS CAPABILITY MATURITY MODEL
QUESTIONNAIRE – PAGE 3
What is meant by ‘maturity’ in relation to municipal GIS operations?
Maturity for the proposed model indicates progression of an organization towards GIS capability that maximizes the
potential for the use of state-of-the-art GIS technology, commonly recognized quality data, and organizational best
practices appropriate for municipal business use.
Just as maturity does not indicate old age, the concept of GIS maturity is not related to years of operation. Maturity also
does not necessarily mean that an organization excels at every aspect of GIS operations. Just like a mature person may
have well developed athletic and math abilities, but intermediate cooking ability, and poor mechanical abilities, a mature
GIS operation may excel at some of the characteristics inherent in GIS operations, but be less developed in others.
However, this model assumes that there is a developmental ideal for GIS operations that any agency strives to achieve.
This is similar to the classic Greek ideal of striving to excel at all of the intellectual, mechanical, and physical aspects of
life.
What are the characteristics of municipal GIS operations that are used to assess an agency’s maturity level?
The Municipal GIS Capability Maturity Model assumes two broad areas of GIS operational development: enabling
capability and execution ability.
Enabling capability can be thought of as the technology, data, resources, and related infrastructure that is bought,
developed, or otherwise acquired to support typical municipal GIS operations. This capability is analogous to organic
physical development. Enabling capability components includes GIS organizational structure, management, and
professional staff.
Execution ability can be thought of as a measure of how the GIS staff members utilize the enabling technology at its
disposal, relative to a normative ideal. It focuses on how the GIS staff members perform key processes related to
municipal GIS operations. Execution ability is analogous to the development of intelligence and emotional development in
an organism.
Enabling capability and execution ability are subject to separate assessments as part of the GIS CMM.
The components of the GIS CMM and the assessment categories
The GIS Capability Maturity Model assumes that mature agencies have more well developed enabling technology and
resources, and that their processes and practices maximize the effectiveness of their GIS infrastructure.
In the following GIS CMM questionnaire, the questions are categorized by enabling capability and execution ability. For
each question, the respondent is asked to self assess their organization and provide comments.
The enabling capability assessment scale is modeled after the State GIS Maturity Assessment. Because GIS enabling
capability is to some degree dependent on resource availability, the State GIS Maturity Assessment Scale (with its
resource-commitment focus) is well suited (with minor modifications) to indicate municipal GIS capability.
The execution ability assessment scale is modeled after the typical CMM process-based five-level scale. Because the
execution ability of a mature GIS organization depends on how well it performs in key process areas, the typical CMM
assessment scale (with its focus on process execution sophistication) is well-suited to indicating ability.
The GIS CMM Questionnaire and the assessment process
Once agencies complete the questionnaire, they will have a benchmark resource for future self assessments. Once the
questionnaires are compiled and analyzed, the analysis information will be provided to each agency that participates in
the study. It will also be presented in aggregate at professional meeting and in papers. Agencies can use this aggregate
information to compare themselves with other municipalities.

4. DRAFT MUNICIPAL GIS CAPABILITY MATURITY MODEL
QUESTIONNAIRE – PAGE 4
References
Capability Maturity Model, Wikepedia Article: http://en.wikipedia.org/wiki/Capability_Maturity_Model Accessed
8/3/2009).
Selena Rezvani, M.S.W., An Introduction to Organizational Maturity Assessment: Measuring Organizational
Capabilities, International Public Management Association Assessment Council, ND.
Jerry Simonoff, Director, IT Investment & Enterprise Solutions, Improving IT investment Management in the
Commonwealth, Virginia Information Technology Agency, 2008.
Curtis, B., Hefley, W. E., and Miller, S. A.; People Capability Maturity Model (P-CMM), Software Engineering
Institute, 2001.
Niessink, F., Clerca, V., Tijdinka, T., and van Vlietb, H., The IT Service Capability Maturity Model, CIBIT
Consultants | Educators, 2005
Ford-Bey, M., PA Consulting Group, Proving the Business Benefits of GeoWeb Initiatives: An ROI-Driven
Approach, GeoWeb Conference, 2008.
Niessink, F. and van Vliet, H., Towards Mature IT Services, Faculty of Mathematics and Computer Science, Vrije
Universiteit Amsterdam, ND.
Gaudet, C., Annulis, H., and Carr, J., Workforce Development Models for Geospatial Technology, University of
Southern Mississippi, 2001.

5. DRAFT MUNICIPAL GIS CAPABILITY MATURITY MODEL
QUESTIONNAIRE – PAGE 5
Name of Municipal GIS Organization:
GIS Capability Maturity Model Score Card
Enabling Capability Components
For each question in the ‘Enabling Capability’ section, read the brief description. Check the implementation category that
best describes your agency’s current status. Feel free to include any clarifying comments or questions.
1. Framework GIS Data
The agency has access to adequate framework GIS data to meet its business needs. For the GIS CMM, framework
data is defined as NSDI framework layers (see: http://www.fgdc.gov/framework/).
[ ] 1.00 Fully implemented
[ ] 0.75 In progress with full resources available to achieve the capability
[ ] 0.50 In progress but with only partial resources available to achieve the capability
[ ] 0.25 Planned and with resources available to achieve the capability
[ ] 0.00 This is not planned or it is planned but no resources are available
Comments:
2. Framework GIS Data Maintenance
One or more data stewards are defined for each framework GIS data layer and the data is maintained (kept up to
date) to meet business needs.
[ ] 1.00 Fully implemented
[ ] 0.75 In progress with full resources available to achieve the capability
[ ] 0.50 In progress but with only partial resources available to achieve the capability
[ ] 0.25 Planned and with resources available to achieve the capability
[ ] 0.00 This is not planned or it is planned but no resources are available
Comments:
3. Business GIS Data
The agency has access to adequate business data (non-framework GIS data) to meet its business needs.
[ ] 1.00 Fully implemented
[ ] 0.75 In progress with full resources available to achieve the capability
[ ] 0.50 In progress but with only partial resources available to achieve the capability
[ ] 0.25 Planned and with resources available to achieve the capability
[ ] 0.00 This is not planned or it is planned but no resources are available
Comments:
4. Business GIS Data Maintenance
One or more data stewards are defined for each business GIS data layer and the data is maintained (kept up to date)
to meet business needs.
[ ] 1.00 Fully implemented
[ ] 0.75 In progress with full resources available to achieve the capability
[ ] 0.50 In progress but with only partial resources available to achieve the capability
[ ] 0.25 Planned and with resources available to achieve the capability
[ ] 0.00 This is not planned or it is planned but no resources are available
Comments:

6. DRAFT MUNICIPAL GIS CAPABILITY MATURITY MODEL
QUESTIONNAIRE – PAGE 6
5. Metadata
Metadata is available and maintained for all framework and business data layers. Metadata complies with FGDC
standards or, alternately, meets internally defined standards that support the business needs of the agency.
[ ] 1.00 Fully implemented
[ ] 0.75 In progress with full resources available to achieve the capability
[ ] 0.50 In progress but with only partial resources available to achieve the capability
[ ] 0.25 Planned and with resources available to achieve the capability
[ ] 0.00 This is not planned or it is planned but no resources are available
Comments:
6. Spatial Data Warehouse
A centralized spatial data warehouse is available for data stewards to house production framework and business data
and for GIS users to access data for GIS applications.
[ ] 1.00 Fully implemented
[ ] 0.75 In progress with full resources available to achieve the capability
[ ] 0.50 In progress but with only partial resources available to achieve the capability
[ ] 0.25 Planned and with resources available to achieve the capability
[ ] 0.00 This is not planned or it is planned but no resources are available
Comments:
7. Architectural Design
An architectural design exists that defines the current state and planned future development of the technical
infrastructure. The architectural design guides the investment in GIS technical infrastructure, including servers, data
storage, applications, network components, etc.
[ ] 1.00 Fully implemented
[ ] 0.75 In progress with full resources available to achieve the capability
[ ] 0.50 In progress but with only partial resources available to achieve the capability
[ ] 0.25 Planned and with resources available to achieve the capability
[ ] 0.00 This is not planned or it is planned but no resources are available
Comments:
8. Technical Infrastructure
The technical infrastructure is in place to maintain and operate the GIS. Technical infrastructure includes hardware
(servers, storage, desktops, input and output peripherals), network components, operating system, and GIS
software.
[ ] 1.00 Fully implemented
[ ] 0.75 In progress with full resources available to achieve the capability
[ ] 0.50 In progress but with only partial resources available to achieve the capability
[ ] 0.25 Planned and with resources available to achieve the capability
[ ] 0.00 This is not planned or it is planned but no resources are available
Comments:

7. DRAFT MUNICIPAL GIS CAPABILITY MATURITY MODEL
QUESTIONNAIRE – PAGE 7
9. Replacement Plan
A plan is in place and implemented to replace technical infrastructure components (hardware, network components,
imagery) that have a defined ‘end of useful life.’
[ ] 1.00 Fully implemented
[ ] 0.75 In progress with full resources available to achieve the capability
[ ] 0.50 In progress but with only partial resources available to achieve the capability
[ ] 0.25 Planned and with resources available to achieve the capability
[ ] 0.00 This is not planned or it is planned but no resources are available
Comments:
10. GIS Software Maintenance
GIS software is available to meet the agency’s business needs. If commercial software is used, it is under
maintenance to ensure long term support and development. If open-source’ GIS software is used, an alternate
maintenance, support, and development capability is available.
[ ] 1.00 Fully implemented
[ ] 0.75 In progress with full resources available to achieve the capability
[ ] 0.50 In progress but with only partial resources available to achieve the capability
[ ] 0.25 Planned and with resources available to achieve the capability
[ ] 0.00 This is not planned or it is planned but no resources are available
Comments:
11. Data back-up and security
A computer back-up system is in place to ensure the security of GIS data and applications. The backup system is
tested periodically by running both automated routines and manual processes to restore sample data. System
security is in place to control internal and external access to GIS data and applications as appropriate.
[ ] 1.00 Fully implemented
[ ] 0.75 In progress with full resources available to achieve the capability
[ ] 0.50 In progress but with only partial resources available to achieve the capability
[ ] 0.25 Planned and with resources available to achieve the capability
[ ] 0.00 This is not planned or it is planned but no resources are available
Comments:
12. GIS Application Portfolio
A portfolio of custom or commercial off-the-shelf GIS applications is available to meet the business needs of GIS
clients.
[ ] 1.00 Fully implemented
[ ] 0.75 In progress with full resources available to achieve the capability
[ ] 0.50 In progress but with only partial resources available to achieve the capability
[ ] 0.25 Planned and with resources available to achieve the capability
[ ] 0.00 This is not planned or it is planned but no resources are available
Comments:
13. GIS Application Portfolio Management
The agency’s GIS application portfolio is managed to a common design and development framework.
[ ] 1.00 Fully implemented
[ ] 0.75 In progress with full resources available to achieve the capability
[ ] 0.50 In progress but with only partial resources available to achieve the capability
[ ] 0.25 Planned and with resources available to achieve the capability
[ ] 0.00 This is not planned or it is planned but no resources are available
Comments:

8. DRAFT MUNICIPAL GIS CAPABILITY MATURITY MODEL
QUESTIONNAIRE – PAGE 8
14. GIS Application Portfolio Operation and Maintenance
The agency’s GIS application portfolio is kept viable via ongoing support and application maintenance.
[ ] 1.00 Fully implemented
[ ] 0.75 In progress with full resources available to achieve the capability
[ ] 0.50 In progress but with only partial resources available to achieve the capability
[ ] 0.25 Planned and with resources available to achieve the capability
[ ] 0.00 This is not planned or it is planned but no resources are available
Comments:
15. Professional GIS Management
The agency GIS is managed by a dedicated, professional GIS manager.
[ ] 1.00 Fully implemented
[ ] 0.75 In progress with full resources available to achieve the capability
[ ] 0.50 In progress but with only partial resources available to achieve the capability
[ ] 0.25 Planned and with resources available to achieve the capability
[ ] 0.00 This is not planned or it is planned but no resources are available
Comments:
16. Professional GIS Operations Staff
The agency GIS is operated and maintained by an adequate staff of GIS professionals. (For purposes of the GIS
CMM, adequate operational staffing is defined as meeting the ‘roles’ defined by the Geospatial Technology
Competency Model – see: http://www.aag.org/Roundtable/Resources/gaudet-et-al-2003.pdf - table 4).
[ ] 1.00 Fully implemented
[ ] 0.75 In progress with full resources available to achieve the capability
[ ] 0.50 In progress but with only partial resources available to achieve the capability
[ ] 0.25 Planned and with resources available to achieve the capability
[ ] 0.00 This is not planned or it is planned but no resources are available
Comments:
17. GIS Staff Training and Professional Development
The agency GIS manager and other professional staff have access to on-going training to maintain and develop their
technical and operational knowledge, skills, and abilities.
[ ] 1.00 Fully implemented
[ ] 0.75 In progress with full resources available to achieve the capability
[ ] 0.50 In progress but with only partial resources available to achieve the capability
[ ] 0.25 Planned and with resources available to achieve the capability
[ ] 0.00 This is not planned or it is planned but no resources are available
Comments:
18. GIS Governance Structure
The agency has a formal GIS governance structure that links the GIS operation both to users (typically via a GIS
technical committee or user committee) and to key decision makers (typically via an oversight committee).
[ ] 1.00 Fully implemented
[ ] 0.75 In progress with full resources available to achieve the capability
[ ] 0.50 In progress but with only partial resources available to achieve the capability
[ ] 0.25 Planned and with resources available to achieve the capability
[ ] 0.00 This is not planned or it is planned but no resources are available
Comments:

9. DRAFT MUNICIPAL GIS CAPABILITY MATURITY MODEL
QUESTIONNAIRE – PAGE 9
19. GIS is Linked to Agency Strategic Goals
The GIS exists as a defined organizational unit of the agency with a clearly defined role in supporting the strategic
goals of the agency.
[ ] 1.00 Fully implemented
[ ] 0.75 In progress with full resources available to achieve the capability
[ ] 0.50 In progress but with only partial resources available to achieve the capability
[ ] 0.25 Planned and with resources available to achieve the capability
[ ] 0.00 This is not planned or it is planned but no resources are available
Comments:
20. GIS Budget and Funding
The GIS unit develops a comprehensive budget and has dedicated funding for its operations, including (at a
minimum) labor, hardware, software, data, consulting, and training costs.
[ ] 1.00 Fully implemented
[ ] 0.75 In progress with full resources available to achieve the capability
[ ] 0.50 In progress but with only partial resources available to achieve the capability
[ ] 0.25 Planned and with resources available to achieve the capability
[ ] 0.00 This is not planned or it is planned but no resources are available
Comments:
21. GIS Financial Plan
The GIS unit has a financial plan that includes a funding model (where the money is coming from) and that also
projects future episodic costs for software, equipment, consulting, imagery replacement, etc.
[ ] 1.00 Fully implemented
[ ] 0.75 In progress with full resources available to achieve the capability
[ ] 0.50 In progress but with only partial resources available to achieve the capability
[ ] 0.25 Planned and with resources available to achieve the capability
[ ] 0.00 This is not planned or it is planned but no resources are available
Comments:

10. DRAFT MUNICIPAL GIS CAPABILITY MATURITY MODEL
QUESTIONNAIRE – PAGE 10
Execution Ability Components
For each question in the ‘Execution Ability’ section, read the brief question and description. Check the implementation
category that best describes your agency’s current status. Feel free to include any clarifying comments or questions.
1. Client Services Evaluation and Development
How does the GIS unit evaluate agency business needs for GIS services and develop new client service requests?
[ ] Level Five: Optimized processes
[ ] Level Four: Managed and measured processes
[ ] Level Three: Defined processes
[ ] Level Two: Repeatable processes
[ ] Level One: Ad-hoc processes
Comments:
2. Service Delivery Tracking and Oversight
How does the GIS unit track, monitor, and evaluate client service delivery?
[ ] Level Five: Optimized processes
[ ] Level Four: Managed and measured processes
[ ] Level Three: Defined processes
[ ] Level Two: Repeatable processes
[ ] Level One: Ad-hoc processes
Comments:
3. Service Quality Assurance
How does the GIS unit ensure the quality of services provided to clients?
[ ] Level Five: Optimized processes
[ ] Level Four: Managed and measured processes
[ ] Level Three: Defined processes
[ ] Level Two: Repeatable processes
[ ] Level One: Ad-hoc processes
Comments:
4. Application Development Methodology
How does the GIS unit develop custom GIS applications?
[ ] Level Five: Optimized processes
[ ] Level Four: Managed and measured processes
[ ] Level Three: Defined processes
[ ] Level Two: Repeatable processes
[ ] Level One: Ad-hoc processes
Comments:
5. Project Management Methodology
How does the GIS unit manage projects for which it is responsible? Projects could be either executed in-house or by
an outside contractor.
[ ] Level Five: Optimized processes
[ ] Level Four: Managed and measured processes
[ ] Level Three: Defined processes
[ ] Level Two: Repeatable processes
[ ] Level One: Ad-hoc processes
Comments:

11. DRAFT MUNICIPAL GIS CAPABILITY MATURITY MODEL
QUESTIONNAIRE – PAGE 11
6. Quality Assurance and Quality Control
How does the GIS unit assure a reasonable and appropriate level of quality for projects and for ongoing GIS system
operation? System operations include database maintenance and spatial data warehouse processes.
[ ] Level Five: Optimized processes
[ ] Level Four: Managed and measured processes
[ ] Level Three: Defined processes
[ ] Level Two: Repeatable processes
[ ] Level One: Ad-hoc processes
Comments:
7. GIS System Management
How does the GIS unit manage the core GIS systems that it is responsible for? GIS system management includes
system administration, database administration, network administration, system security, data backup, security, and
restore processes, etc.
[ ] Level Five: Optimized processes
[ ] Level Four: Managed and measured processes
[ ] Level Three: Defined processes
[ ] Level Two: Repeatable processes
[ ] Level One: Ad-hoc processes
Comments:
8. Process Event Management
How does the GIS unit manage GIS system process events? Typical process events include planned hardware and
software upgrades, unplanned hardware failure and data loss and restore events.
[ ] Level Five: Optimized processes
[ ] Level Four: Managed and measured processes
[ ] Level Three: Defined processes
[ ] Level Two: Repeatable processes
[ ] Level One: Ad-hoc processes
Comments:
9. User Support, Help Desk, and End-User Training
How does the GIS unit support end users, including user guides, help documentation, training, and ad-hoc help-desk
and/or on-site support?
[ ] Level Five: Optimized processes
[ ] Level Four: Managed and measured processes
[ ] Level Three: Defined processes
[ ] Level Two: Repeatable processes
[ ] Level One: Ad-hoc processes
Comments:
10. Contract and Supplier Management
How does the GIS unit manage its purchasing and contracting processes to ensure the best value for the supplies
and services that it acquires?
[ ] Level Five: Optimized processes
[ ] Level Four: Managed and measured processes
[ ] Level Three: Defined processes
[ ] Level Two: Repeatable processes
[ ] Level One: Ad-hoc processes
Comments:

12. DRAFT MUNICIPAL GIS CAPABILITY MATURITY MODEL
QUESTIONNAIRE – PAGE 12
11. Regional Collaboration
How does the GIS unit manage regional collaboration to ensure that opportunities to share in the development and
operation of data, infrastructure, and applications are pursued, and that the agency’s GIS is leveraged to benefit
other potential local partners?
[ ] Level Five: Optimized processes
[ ] Level Four: Managed and measured processes
[ ] Level Three: Defined processes
[ ] Level Two: Repeatable processes
[ ] Level One: Ad-hoc processes
Comments:
12. Staff Development
How does the GIS unit manage the process of developing its staff to ensure that individual staff member skills are
developed appropriate to current and emerging technical and business needs? How does the GIS unit ensure that its
staff resources meet its operational requirements for individual GIS competencies, including back-up and succession
planning?
[ ] Level Five: Optimized processes
[ ] Level Four: Managed and measured processes
[ ] Level Three: Defined processes
[ ] Level Two: Repeatable processes
[ ] Level One: Ad-hoc processes
Comments:
13. Performance Management
How does the GIS unit manage performance, including both individual performance and the performance of the GIS
unit as a whole?
[ ] Level Five: Optimized processes
[ ] Level Four: Managed and measured processes
[ ] Level Three: Defined processes
[ ] Level Two: Repeatable processes
[ ] Level One: Ad-hoc processes
Comments:
14. Client Satisfaction Monitoring and Assurance
How does the GIS unit monitor, assess, and assure the satisfaction of its clients? Ideally clients should be surveyed
to indicate their satisfaction with individual projects or products and with the municipal GIS operation as a whole.
[ ] Level Five: Optimized processes
[ ] Level Four: Managed and measured processes
[ ] Level Three: Defined processes
[ ] Level Two: Repeatable processes
[ ] Level One: Ad-hoc processes
Comments:
Please provide any final general comments here:
Thank you for participating in this survey.
W:gbprofessionalMuniGISCMMMuniGISCMM-Draft-Questionairre.doc