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Civility In The Workplace

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The document provides tips for maintaining civility and good manners in the workplace. It discusses best practices for communicating effectively via email, voicemail, telephone and in-person. Specific recommendations include writing formal emails, leaving detailed voicemail messages, properly transferring calls, and demonstrating polite behavior like saying please, thank you and smiling. The overall message is that practicing courtesy and consideration can create a better work environment and quality of life.

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Civility In The Workplace Presented by Rick Galbreath, SPHR Performance Growth Partners Inc.
We live in an increasingly uncivilized society. ,[object Object],[object Object]
Good manners are one of the cornerstones of society. ,[object Object],In the whole history of law and order, the longest step forward was taken by primitive man whenā€¦the tribeā€¦allowed only one man to speak at a time. Curtis Bok
Hearing the message ,[object Object]
The business world is an opportunity to show consideration and good manners to others. ,[object Object],[object Object]
Create a better quality of life ,[object Object]
How to make it better ,[object Object],[object Object],[object Object],[object Object]
E-mail ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],Good E-mail ,[object Object],[object Object],[object Object],[object Object]
An e-mail is a business letter ,[object Object],[object Object],[object Object],[object Object],[object Object]
Other e-mail dos and donā€™ts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
No shouting, no smileys ,[object Object],[object Object],[object Object],[object Object]
Waiting or weeping ,[object Object],[object Object],[object Object]
Try It! ,[object Object]
E-mail 1 ,[object Object],[object Object],[object Object],[object Object]
E-mail 2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
E-mail 3 ,[object Object],[object Object]
E-mail 4 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Voicemail ,[object Object],[object Object],[object Object]
Good Voicemail ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Setting up your greeting ,[object Object],[object Object],[object Object]
Whatā€™s a good greeting? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A good greeting ,[object Object]
Leaving a message ,[object Object],[object Object],[object Object]
Whatā€™s a good message? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ā€œIā€™ll return your call as soon as possibleā€¦ā€ ,[object Object]
Try it! ,[object Object]
The Telephone
Answering those pesky calls. ,[object Object],[object Object],[object Object]
ā€œHang on just a minuteā€¦ā€ ,[object Object],[object Object],[object Object]
Please take a message. ,[object Object],[object Object],[object Object],[object Object]
Can you transfer me? ,[object Object],[object Object],[object Object]
What is a good transfer? ,[object Object],[object Object],[object Object],[object Object]
A good transfer ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
And a word about cell phonesā€¦ ,[object Object],[object Object]
General Courtesy ,[object Object]
Remember what your mother saidā€¦ ,[object Object],[object Object],[object Object],[object Object],[object Object]
Smile! ,[object Object]
Just being politeā€¦ ,[object Object],[object Object],[object Object],[object Object]
Making others comfortable makes you comfortable ,[object Object],[object Object]

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