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SAP Inside Track Istanbul 2011 - Sybase Mobile Sales Project - Lessons Learned
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SAP Inside Track Istanbul 2011 - Sybase Mobile Sales Project - Lessons Learned

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This is the 3rd Community Event in Turkey. We shared our experience at Borusan Makina Sybase Mobile Sales for SAP CRM Implementation Project (one of the four SUP implementation within MENA Area)

This is the 3rd Community Event in Turkey. We shared our experience at Borusan Makina Sybase Mobile Sales for SAP CRM Implementation Project (one of the four SUP implementation within MENA Area)

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  • 1. Sybase Mobile Sales:Lesson’s LearnedHüseyin BilgenFIT Consulting – Technology Coordinator03.12.2011 – Istanbul
  • 2. Agendaa1. Last Years Checklist2. SAP’s 2015 Strategy3. On Device,On Demand, On Premise4. Success Story5. Borusan Mobile Project a) Scope b) Infrastructure c) Project Team d) Lessons Learned e) Sample Screens
  • 3. Hüseyin’s TechEd Key Notes (2010)  SAP is prototyped a Mobile Portal solution to port NetWeaver Portal for Mobile Devices. http://wiki.sdn.sap.com/wiki/display/EP/SAP%20NetWeaver%20Portal%20on%20Device?bc=tr ue&bc=true  Gateway solution is produced before Sybase Acquisition and targeted for Duet, Alloy, Facebook, Twitter and other Social Platforms http://www.sdn.sap.com/irj/sdn/gateway  SAML 2.0 available with NetWeaver 7.0 EHP2 and IDM 7.2 http://www.sdn.sap.com/irj/sdn/index?rid=/webcontent/uuid/8039306e-cea4-2a10-15b9- 8e96d40c51ef  Business byDesign Mobile is coming http://itunes.apple.com/us/app/sap-business-bydesign/id420392518?mt=8  SAP suggest to use NW BPM instead of CCBPM within PI http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/27284© 2010 SAP AG. All rights reserved. / Page 3
  • 4. SAP’s 2015 Strategy Deliver Instant value to 1 billion people by 2015© 2010 SAP AG. All rights reserved. / Page 4
  • 5. SAP Product Strategy Delivery Tools© 2010 SAP AG. All rights reserved. / Page 5
  • 6. SAP now offers a complete enterprise mobility stack Business Processes, Mobile Platform and Tools and Applications© 2010 SAP AG. All rights reserved. / Page 6
  • 7. Typical SUP Infrastructure for Sybase Mobile Sales for SAP CRM© 2010 SAP AG. All rights reserved. / Page 7
  • 8. Borusan Sybase Mobile Sales Project 1 of the 4 Sybase Mobile Sales with SAP CRM Implementation in MENA Industry: Heavy Machines Location: Istanbul, Turkey Web Site: http://www.borusanmakina.com www.borusangucsistemleri.com Total Mobile Users: 100 SAP Solutions and Services: ERP 6.0 EHP4, CRM 7.0 EHP1, NetWeaver PI 7.1.1 SAP Mobile Solutions and Services: Sybase Unwired Platform 1.5, Sybase Mobile Sales for SAP CRM 1.2, Sybase Afaria 6.6 Implementation Partners: FIT Consulting, SAP Turkey© 2010 SAP AG. All rights reserved. / Page 8
  • 9. Borusan Mobile Project Project Scope Users  100 Mobile Users Mobile Scenarios CRM  Companies and Contacts (Accounts)  Visits, meetings, emails (Activities)  Leads  Oppotunities  Display Sales Orders  Analytics Others  Parts Search,... (3rd Party Application(s))  E-Mail© 2010 SAP AG. All rights reserved. / Page 9
  • 10. Borusan Mobile Project Infrastructure CRM PRD NW MI 7.1 SUP 1.5.2 DMZ 7.01 (with Gateway 1.1) miprd SUP PRD 1 crmprd Afaria 6.6 Sybase Afaria PRD 1 Relay Server(s) Relay 1 Afaria 6.6 CRM QAS SUP 1.5.2 7.01 NW MI 7.1 (with Gateway 1.1) crmqas midev© 2010 SAP AG. All rights reserved. / Page 10
  • 11. Borusan Mobile Project Project Team  1 x Basis Consultant  Install NetWeaver MI  Install Sybase Unwired Platform  Install Relay Server  Integrate CRM & MI & SUP & Relay Server  1 x Mobile Developer  Develop 3rd Party Applications  2 x Customer Tester  Test the standart and 3rd Party Applications  1 x CRM Consultant  Figure out the Sybase Mobile Sales Application  Help in customizing and CR concept  Help in understanding customer needs  1 x CRM Developer  Develop necessary workaround BADI’s© 2010 SAP AG. All rights reserved. / Page 11
  • 12. Borusan Mobile Project Lessons Learned – 1  The prepaced mobile applications features are not well documented.  Get detailed product description and feature list from SAP  Customer wants the mobile application to do everything they need.  Analyze the customer needs and match with the mobile application features.  Learn the products current version and future versions.  Manage the expectations  Put a functional consultant in project  So you’ll know the customer business and manage it.© 2010 SAP AG. All rights reserved. / Page 12
  • 13. Borusan Mobile Project Lessons Learned – 2  SAP Mobile Applications works on standart systems and customizings, but customers are not.  Check the mobile application very very carefully to minimize the suprises  Be carefull about Relay Server (RS).  There are 3 different RS installation documentation and files. Use the SUP version (NOT the Afaria Version)  Without License, Sybase Team gives limited support.  Work closely with local SAP Team to get support or let the customer to but it   No one (even local SAP Team) knows everything  Applications, platform and consulting new in this area. Give hope to customers.© 2010 SAP AG. All rights reserved. / Page 13
  • 14. Sample Screens© 2010 SAP AG. All rights reserved. / Page 14
  • 15. Thank you Q&A
  • 16. ContactThank youHüseyin BilgenFIT ConsultingE: huseyin.bilgen@fitcons.comG: 90 533 2968329W: www.fitcons.comW: www.basisconsultant.comW: www.huseyinbilgen.com