1. An Introduction to Infonova’s Front & Back Office BSS Including product management, customer management, fulfillment, billing and collections capabilities for Telco 1.0 & Telco 2.0 Business Models Truly Transformational Solutions for Comms & Media Businesses March 2009
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4. Infonova’s BSS Release 6 delivers Telco 1.0 and Telco 2.0 Business Model Capabilities Infonova BSS Release 6 Process & Module Framework Wholesale aggregation for multiple suppliers & Multi-tenant Order-to-Cash for Multiple Brands & Channel Partners Infonova BSS Release 6 Business Architecture
15. Overall Design of Telekom Austria’s Portfolio 2008 Bundles TV Add-Ons Mobile Add-Ons Internet Add-Ons
16. Infonova‘s BSS is the Service Enabling Platform for TA‘s quadruple play convergent services Infonova BSS Service Activation Service Support Service Enabling SOA Integration Layer TA Invoicing CRM CSC Order Management SOA Integration Layer Internet Core Services VoIP Services LIC+ VPN Services Rating & Pre-Billing xDSL/FTTx Services Portal Services IPTV Services Process Control Business Rules Data Management Process Repository Product/Service Dec. Admin GUI Provisioning Interfaces Order Mgmt Integration Customer Care Customer Self Care Notification Mgmt CRM integration AAA Service Data Webservices Assurance PrePriced Formatting Rating / Billing Mediation / Pre Rating Collection Mobile Voice Mobile Broadband Near & Zero Touch Fulfillment … .
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18. AAPT’s “3 in 1” Bundled Offering… Banner Ads “ 3 in 1” – A Bundle of Bundles!
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28. Definitions & Activities Definitions The tenant virtual service operator (VO) is the end user facing brand. Includes channels for sales & service, marketing and strategy The Wholesale Aggregator / Bureau Operator (WABO) delivers service through the end to end service delivery lifecycle Activities - Marketing Campaigns - Brand Management - 1 st level Sales - 1 st level Service (MAC’s & Enquiries) - Product Management - Credit & Collections - Order collection - Qualification - Service Provisioning - Logistics - Activation / Installation - Assure (2 nd level, faults) - Mediate, rate & bill - Invoice - AR (paid project) - Payments ( ,, ) - Admin & Config Owner / Operator of Network infrastructure Other businesses, media, content etc - Activities relating to network operations - Suppliers fulfillment activities Infonova BSS Release 6 Business Architecture
29. Infonova’s BSS - Agile capabilities to automate order to cash Infonova BSS Release 6 Process & Module Framework Product Mgmt. Finance Billing Order Mgmt. Customer Mgmt. Platform & Business Mgmt. Customer Self Management Ticket Management Service and Resource Provisioning Rating Invoicing Bill Formatting Channel Management Product & Service Management Customer Relationship Management Order Management Mediation Accounts Receivable Supplier Management Wholesale, Virtualization and White Labeling Integration Platform (Workflow Management, Task Management, Notification Management) Content Management
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32. Customer Mgt Service Mgt Resource Mgt Resource Inventory Mgt. Resource Status Monitoring Resource Performance Monitoring/ Management Resource Logistics Correlation & Root Cause Analysis Customer QOS/ SLA Mgt. Customer Service / Account Problem Resolution Service Rating / Discounting Management Receivable Mgt. Voucher Management Arbitrage Management Resource Testing Mgt Resource Data Mediation Billing Data Mediation Service Quality Monitoring & Impact Analysis Service Performance Mgt. Service Problem Mgt. Resource Planning/ Optimization Enterprise Management Customer Contact, Retention & Loyalty Product Management Market / Sales Management Supplier / Partner Management Partner Management Product Lifecycle Management Supply Chain Management Campaign Management Channel Sales Management Security Management HR Management Asset Management Knowledge Management Financial Management Customer Self Management Product Strategy / Proposition Management Corporate Sales Management Customer Information Management Bill Formatting Service Inventory Mgt. Resource Domain Management (IT Computing, IT Applications, Network) SLA Mgt. Real-time Billing Management Oper. Support & Readiness Fulfillment Assurance Billing Fraud Management Customer Billing Management Integration Infrastructure Order Mgt. Revenue Assurance Management Notification Management WebAC Framework Import Export Service Workforce Mgt. Workflow Management Reporting & Analysis Service Design / Assign Resource Design / Assign Resource Provisioning / Configuration Resource Activation Resource Problem Management Service Specification Mgt. Resource Specification Management Product / Service Catalog Management Service Config. Mgt. Task Management Product Performance Management Quotation Engine Collections Mgt. Invoicing Infonova 3rd Party Infonova / 3rd Party Infonova Release 6 Footprint on the TAM
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40. Business Process: Platform & Business Management Manage Tasks Create and manage Process Instance Create and manage Operator Create and manage Notification Templates Exchange Data with External System Platform & Business Mgmt. Wholesale, Virtualization and White Labeling Integration Platform (Workflow Management, Task Management, Notification Management)
48. Business Process: Order Management Create and Manage Order Order Management Service & Resource Management Process Order Provisioning Status / Quality Check Provision new Service Provision new non comm. Service Provision change Service Provision change non Comm. Service Provision Churn Service Order Mgmt.
50. Business Process: Billing Process Usage Data Mediation Rating Invoicing Bill Formating Perform Rating Perform Invoice Run Manage Bill Formating Manage Invoices Manage Bill Cycle Billing
70. Business Model Functions Residential Small Enterprises Business Corporate Wholesale Product Offer Development (new/existing) Campaign Management Prospect Management Customer Catalogue Bid Management Account Management (existing customer) Bill Presentation Special Pricing Customer Information Management Product Offer / Bundle Catalogue Sales Inventory & Commission Channel Management Customer Acquisition, Retention and Growth Development (new/existing) Customer Contacts (relationship) management (Developing relationship framework) Product Catalogue (Includes pricing. Each product based on one or more services drawn from the service catalogue) Product Lifecycle Management (Product introduction, change & retirement) Configuration Management (Execute and Monitor Configurations, SLA, Access Control) Segment Demand Management Order Management Order (Product) Problem Resolution Credit Management Billing Workforce Management Business Intelligence & Analytics Rating Payments Management Financial Risk Management (Policy and Compliance) Logistics Mgmt. Service Delivery Support Mgmt. Procurement & Service Delivery Mgmt. Applications Mgmt. Service Delivery Infrastructure Mgmt. Sales Operations Product Business Rules & Workflow (Fulfill, Assure, Bill) Service Element Catalogue (Exposes services supplied through S/P interface in a common format facing the product catalogue + SLA) Service Element Mgmt. (Add, Delete, Change, Build) SPO Requisition Mgmt. Service Design & Feasibility Usage Data Generation (non-network) Service Element Performance Mgmt. (including SPO Performance) Issue Ticketing and Escalation Usage Data Aggregation (including Mediation) SPO Settlements & Payments Mgmt. Supplier, Partner and Operator Interfaces Financial Services Value Add Service Organisations (Media, Content, etc) Logistics Vendors (Mobile Phones, Modems) Network Providers Print Vendors (Invoice Production) Fulfilment Service Request Mgmt. SLA Network Mgmt. (including Performance) Usage Data Generation and Collection Usage Data Aggregation and Distribution Network Capacity Mgmt. Network Infrastructure Mgmt. ULL, GSM, GPRS, PSTN, Broadband Sales / Acquisition / Retention / Growth Process Business Rules & Workflow Wholesale offers are characteristically an significantly straight through from from SPO. Thin touch across layers Channel Partners (providing services to customer access capability)
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72. Who does what – Telecoms Value Chain- Summary Market Sell Provide Service Bill / Credit Manage Support & Ops Wholesale / Bureau Operator VO Market, Sell & Serve
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79. Infonova’s TMF Case Studies Near & Zero Touch Fulfillment are a key component Zero Touch Quad Play Delivered - 12 weeks Zero Touch Triple Play Delivered - 16 weeks Zero Touch MPLS Automation Multi Brand ISP Core Services Zero Touch IP Centrex Zero Touch Triple Play Transformation Zero Touch Triple Play For Cable Zero Touch Provisioning For Cable
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Editor's Notes
The Public Health Service of Austria introduced a Smart Card to replace all Health Insurance vouchers, and connect medical practices throughout Austria to e-card, Healthcare and Internet services. Telekom Austria was encouraged to have a single CPE to facilitate connection to the National Health Service Data Centre and to provide value added services such as Internet Connectivity and a Doctors Billing Service. The mass rollout also allowed the deployment by Telekom Austria of Cisco’s Zero Touch Provisioning solution. These services were delivered with multi-vrf on the Cisco CPE. All Doctors connected to the network can easily activate services remotely and the system ensures the successful identification and validation of a patient through personal data saved on the card, including name and insurance number. The benefits offered by the service has enabled Telekom Austria to attract increased orders for broadband connection from other doctors and has allowed them to cross-sell value added services. In addition the end-user has enjoyed greater flexibility and ease of use of the insurance voucher system. Operations Excellence, scalability, replicability Based on a MPLS VPN network access is built up with ADSL. A doctor’s site is simply configured from an internal order from within Telekom Austria with no further action required. The Judges Comment…. “ Recognising a future need for a broadband connection to build value added services this solution is truly delivering a new way of working leading to simplification in communication, a reduction in paperwork and most importantly an increase in productivity. The solution offers the end user flexibility and ease of use and is setting industry benchmarks that in the future will be rolled out in other countries.”
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