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F5 iHealth Presentation 10 22-10
F5 iHealth Presentation 10 22-10
F5 iHealth Presentation 10 22-10
F5 iHealth Presentation 10 22-10
F5 iHealth Presentation 10 22-10
F5 iHealth Presentation 10 22-10
F5 iHealth Presentation 10 22-10
F5 iHealth Presentation 10 22-10
F5 iHealth Presentation 10 22-10
F5 iHealth Presentation 10 22-10
F5 iHealth Presentation 10 22-10
F5 iHealth Presentation 10 22-10
F5 iHealth Presentation 10 22-10
F5 iHealth Presentation 10 22-10
F5 iHealth Presentation 10 22-10
F5 iHealth Presentation 10 22-10
F5 iHealth Presentation 10 22-10
F5 iHealth Presentation 10 22-10
F5 iHealth Presentation 10 22-10
F5 iHealth Presentation 10 22-10
F5 iHealth Presentation 10 22-10
F5 iHealth Presentation 10 22-10
F5 iHealth Presentation 10 22-10
F5 iHealth Presentation 10 22-10
F5 iHealth Presentation 10 22-10
F5 iHealth Presentation 10 22-10
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F5 iHealth Presentation 10 22-10

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  • 1. Presented by Kenneth J Salchow, Jr
    Sr. Mgr, Technical Marketing & Syndication
    October 25, 2010
    F5 BIG-IP iHealth System Analyst Presentation
  • 2. Oct 27th News: F5 BIG-IP iHealth
    iHealth Web-based, self-service diagnostic tool:
    Self-Service Capabilities
    Proactive Identification
    More Efficient Collaboration
  • 3. Company Snapshot
    Leading provider of Application Delivery Networking products that optimize the security, performance & availability of network applications, servers and storage systems
    Founded 1996 / Public 1999
    Approx. 1,900 employees
    FY09 Revenue: $653M
    FY10 YTD Revenue: $628M
    4Q10 Revenue Guidance: $242M - 247M
    Revenue
    $ Millionis
  • 4. F5 is Everywhere…
    Impacting Everyone!
  • 5. Product Family
    Services
    Users
    F5 Enterprise Manager™
    Fast
    Available
    Secure
    BIG-IP®Global
    Traffic Manager
    BIG-IP®Application Security
    Manager
    BIG-IP® Edge Gateway
    BIG-IP® Web-Accelerator
    ARX®
    File
    Virtualization
    BIG-IP® Local Traffic Manager
    BIG-IP®
    Link Controller
    BIG-IP®
    Access Policy Manager
    FirePass® SSL VPN
    BIG-IP®
    WAN Optimization Module
    iRules / iControl®
    TMOS®
    F5 Professional Services for the entire Portfolio
  • 6. Worldwide Services
    Technical Support
    “Follow the Sun” 7x24 Support in F5 Network Support Centers
    Professional Services / Consulting
    Technical expertise for implementations and custom engagements
    Global Training Services
    Instructor – led, on-site classes to web –based training
    Represents 37% of F5 Revenues
    Growing 28% Year over Year (does not represent FY11 or FYQ4010)
  • 7. The Enterprise Support Challenge
    Increasingly Complex Configurations
    Increasing Array of Devices
    Increasing Security Risks
    Support Issues Take Time
  • 8. The Vendor Opportunity
    Self-Service
    Monitoring and Proactive Improvement
    Best Practices / Education
    Streamline Process for Traditional Support
  • 9. Oct 27th News: F5 BIG-IP iHealth
    iHealth Web-based, self-service diagnostic tool:
    Self-Service Capabilities
    Proactive Identification
    More Efficient Collaboration
  • 10. BIG-IP iHealth Diagnostics
    • Known issues
    • 11. Common configuration mistakes
    • 12. Best practices
    Runs against a database
    which includes
    • Known issue
    • 13. Recommendations for resolution
    • 14. A link to the AskF5™ Knowledge Base(for more detailed information)
    The results are prioritized and provide descriptions
    Using advanced heuristics, the tool can determine when a system is operating outside normal levels
    Steps can then be taken, based on this data to improve performance
    Included is functionality to check for security issues and recommend patches or software updates
    To provide fast access to emerging threats and new issues, content is added regularly
  • 15. Customer Benefits of BIG-IP iHealth
    Faster problemresolution
    Avoid diagnosing thesame problem multiple times
    Avoid asking customers fordata multiple times
    Provide anotherself-service option, in addition to AskF5 Knowledge Base, “Getting Started” web page and WebSupport Portal
    Address issues withor without engaginga Support Center
    Meet theCustomer’s Needs
    System insights andbetter manageability
    Provide Best Practices
    Become moreproactive vs. reactive
    Utilize a familiar F5 interface
  • 16. Snapshot of All F5 Services Offered Today
    • Ask F5 Knowledge Base (linked to iHealth)
    • 17. WebSupport Portal
    • 18. WBT (Web Based Training) LTM Essentials Class
    • 19. Getting Started web page
  • BIG-IP iHealth & Ask F5: Better Together
    iHealth and the AskF5 Knowledge Base
    A direct link is provided between iHealth and AskF5
    iHealth represents the specificity of issues found
    AskF5 represents the completeness of the Knowledge Base – with manuals and guides and over 10,000 solutions
    A customer can quickly gain insight into and improve manageability of a current system
    Provide fast access to emerging threats and new issues so they can be resolved quickly and with minimal impact to network operations
  • 20. iHealth Diagnostics and AskF5
  • 21. BIG-IP® iHealth™
    Self-Service
    Monitoring and Proactive Improvement
    Best Practices / Education
    Streamline Process for Traditional Support
  • 22. Additional Resources
    Tech.f5.com
    iHealth.f5.com
    Search for “BIG-IP iHealth” on F5.com
    iHealth Datasheet
    F5 Technews
    F5 DevCentral community
  • 23.
  • 24. Demo
  • 25. Familiar interface
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32. BIG-IP iHealth Viewer
    Utilizes data gathered from the qkview utility
    Displays clear summaries
    Hardware
    Software
    Failover configuration
    Licensing details
    Customizable graphs display performance metrics
    CPU usage
    throughput
    Memory
    RAM cache
    • Isolate just the data you need, i.e.: specific dates and times
    • 33. Browse through a BIG-IP’s running data, using the familiar device interface
    • 34. Query within data types that include
    • 35. Configuration
    • 36. Logs
    • 37. All files
    • 38. Diagnostics
    • 39. Commands
    • 40. Network map

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