The document discusses F5's new iHealth system diagnostic tool. iHealth allows users to self-diagnose issues on F5 BIG-IP systems through a web interface. It identifies known problems, configuration mistakes, and best practices. It also monitors systems proactively and recommends steps to improve performance or address security issues. iHealth aims to streamline support and provide faster problem resolution through self-service capabilities. It integrates with F5's AskF5 knowledge base for more in-depth troubleshooting information.

1. Presented by Kenneth J Salchow, Jr Sr. Mgr, Technical Marketing & Syndication October 25, 2010 F5 BIG-IP iHealth System Analyst Presentation

2. Oct 27th News: F5 BIG-IP iHealth iHealth Web-based, self-service diagnostic tool: Self-Service Capabilities Proactive Identification More Efficient Collaboration

3. Company Snapshot Leading provider of Application Delivery Networking products that optimize the security, performance & availability of network applications, servers and storage systems Founded 1996 / Public 1999 Approx. 1,900 employees FY09 Revenue: $653M FY10 YTD Revenue: $628M 4Q10 Revenue Guidance: $242M - 247M Revenue $ Millionis

4. F5 is Everywhere… Impacting Everyone!

5. Product Family Services Users F5 Enterprise Manager™ Fast Available Secure BIG-IP®Global Traffic Manager BIG-IP®Application Security Manager BIG-IP® Edge Gateway BIG-IP® Web-Accelerator ARX® File Virtualization BIG-IP® Local Traffic Manager BIG-IP® Link Controller BIG-IP® Access Policy Manager FirePass® SSL VPN BIG-IP® WAN Optimization Module iRules / iControl® TMOS® F5 Professional Services for the entire Portfolio

6. Worldwide Services Technical Support “Follow the Sun” 7x24 Support in F5 Network Support Centers Professional Services / Consulting Technical expertise for implementations and custom engagements Global Training Services Instructor – led, on-site classes to web –based training Represents 37% of F5 Revenues Growing 28% Year over Year (does not represent FY11 or FYQ4010)

7. The Enterprise Support Challenge Increasingly Complex Configurations Increasing Array of Devices Increasing Security Risks Support Issues Take Time

8. The Vendor Opportunity Self-Service Monitoring and Proactive Improvement Best Practices / Education Streamline Process for Traditional Support

9. Oct 27th News: F5 BIG-IP iHealth iHealth Web-based, self-service diagnostic tool: Self-Service Capabilities Proactive Identification More Efficient Collaboration

11. Common configuration mistakes

13. Recommendations for resolution

14. A link to the AskF5™ Knowledge Base(for more detailed information)The results are prioritized and provide descriptions Using advanced heuristics, the tool can determine when a system is operating outside normal levels Steps can then be taken, based on this data to improve performance Included is functionality to check for security issues and recommend patches or software updates To provide fast access to emerging threats and new issues, content is added regularly

15. Customer Benefits of BIG-IP iHealth Faster problemresolution Avoid diagnosing thesame problem multiple times Avoid asking customers fordata multiple times Provide anotherself-service option, in addition to AskF5 Knowledge Base, “Getting Started” web page and WebSupport Portal Address issues withor without engaginga Support Center Meet theCustomer’s Needs System insights andbetter manageability Provide Best Practices Become moreproactive vs. reactive Utilize a familiar F5 interface

17. WebSupport Portal

18. WBT (Web Based Training) LTM Essentials Class

20. iHealth Diagnostics and AskF5

21. BIG-IP® iHealth™ Self-Service Monitoring and Proactive Improvement Best Practices / Education Streamline Process for Traditional Support

22. Additional Resources Tech.f5.com iHealth.f5.com Search for “BIG-IP iHealth” on F5.com iHealth Datasheet F5 Technews F5 DevCentral community

24. Demo

25. Familiar interface

33. Browse through a BIG-IP’s running data, using the familiar device interface

34. Query within data types that include

35. Configuration

36. Logs

37. All files

38. Diagnostics

39. Commands

40. Network map