F5 iHealth Presentation 10 22-10


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F5 iHealth Presentation 10 22-10

  1. 1. Presented by Kenneth J Salchow, Jr<br />Sr. Mgr, Technical Marketing & Syndication<br />October 25, 2010<br />F5 BIG-IP iHealth System Analyst Presentation<br />
  2. 2. Oct 27th News: F5 BIG-IP iHealth<br />iHealth Web-based, self-service diagnostic tool:<br />Self-Service Capabilities<br />Proactive Identification<br />More Efficient Collaboration<br />
  3. 3. Company Snapshot<br />Leading provider of Application Delivery Networking products that optimize the security, performance & availability of network applications, servers and storage systems<br />Founded 1996 / Public 1999<br />Approx. 1,900 employees<br />FY09 Revenue: $653M<br />FY10 YTD Revenue: $628M<br />4Q10 Revenue Guidance: $242M - 247M<br />Revenue<br />$ Millionis<br />
  4. 4. F5 is Everywhere…<br />Impacting Everyone!<br />
  5. 5. Product Family<br />Services<br />Users<br />F5 Enterprise Manager™<br />Fast<br />Available<br />Secure<br />BIG-IP®Global<br />Traffic Manager<br />BIG-IP®Application Security<br />Manager<br />BIG-IP® Edge Gateway<br />BIG-IP® Web-Accelerator<br />ARX®<br />File<br />Virtualization<br />BIG-IP® Local Traffic Manager<br />BIG-IP®<br />Link Controller<br />BIG-IP®<br />Access Policy Manager<br />FirePass® SSL VPN<br />BIG-IP®<br />WAN Optimization Module<br />iRules / iControl®<br />TMOS®<br />F5 Professional Services for the entire Portfolio<br />
  6. 6. Worldwide Services <br />Technical Support<br />“Follow the Sun” 7x24 Support in F5 Network Support Centers<br />Professional Services / Consulting<br />Technical expertise for implementations and custom engagements<br />Global Training Services<br />Instructor – led, on-site classes to web –based training<br />Represents 37% of F5 Revenues<br />Growing 28% Year over Year (does not represent FY11 or FYQ4010)<br />
  7. 7. The Enterprise Support Challenge<br />Increasingly Complex Configurations<br />Increasing Array of Devices<br />Increasing Security Risks<br />Support Issues Take Time<br />
  8. 8. The Vendor Opportunity<br />Self-Service<br />Monitoring and Proactive Improvement<br />Best Practices / Education<br />Streamline Process for Traditional Support<br />
  9. 9. Oct 27th News: F5 BIG-IP iHealth<br />iHealth Web-based, self-service diagnostic tool:<br />Self-Service Capabilities<br />Proactive Identification<br />More Efficient Collaboration<br />
  10. 10. BIG-IP iHealth Diagnostics<br /><ul><li>Known issues
  11. 11. Common configuration mistakes
  12. 12. Best practices</li></ul>Runs against a database<br />which includes<br /><ul><li>Known issue
  13. 13. Recommendations for resolution
  14. 14. A link to the AskF5™ Knowledge Base(for more detailed information)</li></ul>The results are prioritized and provide descriptions<br />Using advanced heuristics, the tool can determine when a system is operating outside normal levels<br />Steps can then be taken, based on this data to improve performance<br />Included is functionality to check for security issues and recommend patches or software updates<br />To provide fast access to emerging threats and new issues, content is added regularly<br />
  15. 15. Customer Benefits of BIG-IP iHealth<br />Faster problemresolution<br />Avoid diagnosing thesame problem multiple times<br />Avoid asking customers fordata multiple times<br />Provide anotherself-service option, in addition to AskF5 Knowledge Base, “Getting Started” web page and WebSupport Portal<br /> Address issues withor without engaginga Support Center<br />Meet theCustomer’s Needs<br />System insights andbetter manageability<br />Provide Best Practices<br />Become moreproactive vs. reactive<br />Utilize a familiar F5 interface<br />
  16. 16. Snapshot of All F5 Services Offered Today<br /><ul><li>Ask F5 Knowledge Base (linked to iHealth)
  17. 17. WebSupport Portal
  18. 18. WBT (Web Based Training) LTM Essentials Class
  19. 19. Getting Started web page</li></li></ul><li>BIG-IP iHealth & Ask F5: Better Together<br />iHealth and the AskF5 Knowledge Base<br />A direct link is provided between iHealth and AskF5<br />iHealth represents the specificity of issues found<br />AskF5 represents the completeness of the Knowledge Base – with manuals and guides and over 10,000 solutions<br />A customer can quickly gain insight into and improve manageability of a current system<br />Provide fast access to emerging threats and new issues so they can be resolved quickly and with minimal impact to network operations<br />
  20. 20. iHealth Diagnostics and AskF5 <br />
  21. 21. BIG-IP® iHealth™<br />Self-Service<br />Monitoring and Proactive Improvement<br />Best Practices / Education<br />Streamline Process for Traditional Support<br />
  22. 22. Additional Resources<br />Tech.f5.com<br />iHealth.f5.com<br />Search for “BIG-IP iHealth” on F5.com<br />iHealth Datasheet<br />F5 Technews<br />F5 DevCentral community<br />
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  24. 24. Demo<br />
  25. 25. Familiar interface<br />
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  32. 32. BIG-IP iHealth Viewer<br />Utilizes data gathered from the qkview utility<br />Displays clear summaries <br />Hardware<br />Software<br />Failover configuration<br />Licensing details<br />Customizable graphs display performance metrics<br />CPU usage<br /> throughput<br />Memory <br />RAM cache<br /><ul><li>Isolate just the data you need, i.e.: specific dates and times
  33. 33. Browse through a BIG-IP’s running data, using the familiar device interface
  34. 34. Query within data types that include
  35. 35. Configuration
  36. 36. Logs
  37. 37. All files
  38. 38. Diagnostics
  39. 39. Commands
  40. 40. Network map</li>
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