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Marketing IT Support
Resolved by program experts
• vendors
• Business stream
Added to Marketing BU future
enhancements
IT support desk for non-
marketing applications
Endpoint support for hardware
User experiences system issue
User contacts change champion
Tries to resolve issue using self-
help resources.
Logs service desk call.
Marketing IT triage issue
• System
• Vendor
• User access
• Future enhancement
First four weeks, skip straight to
Program teem.
Endpoint support resolve s
hardware issues or escalates to
third-arty support
Issues handles by third-party
vendor support.
Resolves basic issues like access
or user error.
Future enhancements captured
and sent to marketing GM
Marketing IT Support
Resolved by program experts
• vendors
• Business stream
Added to Marketing BU future
enhancements
IT support desk for non-
marketing applications
Endpoint support for hardware
User experiences system issue
User contacts change champion
Tries to resolve issue using self-
help resources.
Logs service desk call.
Marketing IT triage issue
• System
• Vendor
• User access
• Future enhancement
First four weeks, skip straight to
Program teem.
Endpoint support resolve s
hardware issues or escalates to
third-arty support
Issues handles by third-party
vendor support.
Resolves basic issues like access
or user error.
Future enhancements captured
and sent to marketing GM
How to draw a ninja: visual storytelling for job aids
How to draw a ninja: visual storytelling for job aids
How to draw a ninja: visual storytelling for job aids
How to draw a ninja: visual storytelling for job aids
How to draw a ninja: visual storytelling for job aids
How to draw a ninja: visual storytelling for job aids
How to draw a ninja: visual storytelling for job aids
How to draw a ninja: visual storytelling for job aids
How to draw a ninja: visual storytelling for job aids
How to draw a ninja: visual storytelling for job aids
How to draw a ninja: visual storytelling for job aids
How to draw a ninja: visual storytelling for job aids

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How to draw a ninja: visual storytelling for job aids

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  • 58. Marketing IT Support Resolved by program experts • vendors • Business stream Added to Marketing BU future enhancements IT support desk for non- marketing applications Endpoint support for hardware User experiences system issue User contacts change champion Tries to resolve issue using self- help resources. Logs service desk call. Marketing IT triage issue • System • Vendor • User access • Future enhancement First four weeks, skip straight to Program teem. Endpoint support resolve s hardware issues or escalates to third-arty support Issues handles by third-party vendor support. Resolves basic issues like access or user error. Future enhancements captured and sent to marketing GM
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  • 67. Marketing IT Support Resolved by program experts • vendors • Business stream Added to Marketing BU future enhancements IT support desk for non- marketing applications Endpoint support for hardware User experiences system issue User contacts change champion Tries to resolve issue using self- help resources. Logs service desk call. Marketing IT triage issue • System • Vendor • User access • Future enhancement First four weeks, skip straight to Program teem. Endpoint support resolve s hardware issues or escalates to third-arty support Issues handles by third-party vendor support. Resolves basic issues like access or user error. Future enhancements captured and sent to marketing GM