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How to initiate chat with your store visitors
 

How to initiate chat with your store visitors

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    How to initiate chat with your store visitors How to initiate chat with your store visitors Presentation Transcript

    • How to initiate chat with your site visitors Category: Store PromotionEshopbox Wiki for Store Owners
    • Welcome to Eshopbox Wiki What you will learn here ▪ What does chatting with a visitor mean ▪ Why to chat with your site visitors ▪ How to initiate chat with your site visitorsA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
    • 1 What does chatting with a visitor meanA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
    • What does chatting with a visitor mean ▪ Chatting is a two way communication between the store owners and the visitors via text ▪ Initiating a chat with a visitor means starting a communication with him using textA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
    • 2 Why to chat with site visitorsA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
    • Why to chat with your store visitors ▪ It gives you a means to communicate with your store visitors via text ▪ You can inform your visitors about the available products, current discounts and other helpful tips that help them in shopping on your store ▪ You can also receive your customers’ reviews, feedbacks and recommendations via this live chat feature ▪ It increases the conversion rate, traffic and revisits on your storeA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
    • 3 How to initiate chat with your store visitorsA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
    • How to initiate chat with your site visitors Step 1: ▪ Log in to your Eshopbox site control panel using your Eshopbox login Id and password ▪ Click on the chat bar at the bottom right corner of the page My Account Page Chat BarA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
    • How to initiate chat with your site visitors Step 2: ▪ This will open a chat window containing a list of all the visitors and buyers who are currently on your store. All these online buyers will be indicated with a green dot next to their name ▪ The visitors would be either displayed by their names, if they chose to enter them or as guests, incase they didn’t enter their names Chat Window List al all the visitors on your storeA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
    • How to initiate chat with your site visitors Step 3: ▪ Click on the name of a visitor from the list you wish to initiate chat with ▪ A chat box bearing the name of that visitor will pop up ▪ You can now start a conversation with him Chat box pop up Click hereA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
    • How to initiate chat with your site visitors Step 4: ▪ You can now start chatting with your visitors by typing your text in the blank field provided and then hitting ‘Enter’ Sent text Hi Enter your text hereA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
    • Good to know ▪ You can initiate a chat with your visitors at any moment when they are on your store ▪ You can log out of a chat at any point of time by going ‘Offline’ ▪ When you are offline or not present on your store, all your chats will be saved as ‘Offline messages’ and will be redirected to your ‘Inbox’A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.
    • For More Support Wiki : A collection of illustrative presentations which will guide you in a step by step manner to answer your store related queries. Knowledgebase : A repository of detailed articles that provide you with in depth information about running your store and understanding the process involved. Forum : An open community for Store owners to share and discuss everything about Eshopbox. Get real and practical solutions to most of your problems. Blog : A rich source of Tips, Articles and Announcements that keep you updated about the latest happening and techniques to enhance your art of selling online. Ask a question : Find simple answers to complex questions through our experts. For any further assistance, mail us at support@eshopbox.comA Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.