How to initiate chat with your store visitors

How to initiate chat with your
site visitors
Category: Store Promotion

Eshopbox Wiki for Store Owners

Welcome to Eshopbox Wiki

What you will learn here

▪ What does chatting with a visitor mean

▪ Why to chat with your site visitors

▪ How to initiate chat with your site visitors

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

1
What does chatting with a
visitor mean


What does chatting with a visitor mean

▪ Chatting is a two way communication between the store owners and the
visitors via text

▪ Initiating a chat with a visitor means starting a communication with him
using text


2
Why to chat with site visitors


Why to chat with your store visitors

▪ It gives you a means to communicate with your store visitors via text

▪ You can inform your visitors about the available products, current
discounts and other helpful tips that help them in shopping on your
store

▪ You can also receive your customers’ reviews, feedbacks and
recommendations via this live chat feature

▪ It increases the conversion rate, traffic and revisits on your store


3
How to initiate chat with your
store visitors


How to initiate chat with your site visitors
Step 1:
▪ Log in to your Eshopbox site control panel using your Eshopbox login Id
and password

▪ Click on the chat bar at the bottom right corner of the page
My Account Page

Chat Bar


Step 2:
▪ This will open a chat window containing a list of all the visitors and
buyers who are currently on your store. All these online buyers will be
indicated with a green dot next to their name

▪ The visitors would be either displayed by their names, if they chose to
enter them or as guests, incase they didn’t enter their names
Chat Window

List al all the visitors on
your store


Step 3:
▪ Click on the name of a visitor from the list you wish to initiate chat with

▪ A chat box bearing the name of that visitor will pop up

▪ You can now start a conversation with him

Chat box
pop up

Click here


Step 4:
▪ You can now start chatting with your visitors by typing your text in the
blank field provided and then hitting ‘Enter’

Sent text Hi

Enter your text here


Good to know

▪ You can initiate a chat with your visitors at any moment when they
are on your store

▪ You can log out of a chat at any point of time by going ‘Offline’

▪ When you are offline or not present on your store, all your chats will
be saved as ‘Offline messages’ and will be redirected to your ‘Inbox’


For More Support

Wiki : A collection of illustrative presentations which will guide you in a
step by step manner to answer your store related queries.

Knowledgebase : A repository of detailed articles that provide you with in
depth information about running your store and understanding the process
involved.

Forum : An open community for Store owners to share and discuss
everything about Eshopbox. Get real and practical solutions to most of
your problems.

Blog : A rich source of Tips, Articles and Announcements that keep you
updated about the latest happening and techniques to enhance your art of
selling online.

Ask a question : Find simple answers to complex questions through our
experts. For any further assistance, mail us at support@eshopbox.com


How to initiate chat with your store visitors

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