Soft Skills, Hard Skills - Two Parts of the Same CoinPresentation Transcript
Soft Skills, Hard Skills -
Two Parts of the Same Coin
by Olga Galperin, English Gateway
Student LINC Conference
November 10, 2010
• Hard Skills Vs. Soft Skills
• Canadian Work Values
• “The All Staff Meeting” - Learning Soft Skills
9 out of 10 immigrants with credentials above high school have a
2/3 held professional jobs before immigrating to Canada
46% are in prime-working ages of 25-44 years
37% of working age immigrants have a university degree
compared with 22% of working-age Canadian born people
72% of prime working-age immigrants in Ontario have a degree
from an international university (only 25% of the same age group in
Ontario is as educated)
Unemployed Vs. Unemployable
Unemployed - you have the necessary qualiﬁcations
and skills, but haven’t found a job yet
Unemployable - you either don’t have the necessary
qualiﬁcations or personal skills to ﬁnd and keep
employment (there are employment opportunities)
What does it mean to be employable?
Hard Skills: I Can.../I Have...
• qualiﬁcations, technical skills associated with a profession (I can write a
code, type 60 w/m, put up drywall)
• education (degrees, certiﬁcation, diplomas)
• level of expertise
These are easy to deﬁne, observe or measure.
Hard skills are necessary to get an interview.
Soft Skills: I’m...
• non-technical, personality-speciﬁc skills
(motivated, with a positive attitude, self-starter,
adaptable, dependable, dedicated...)
• These are hard to measure.
Soft skills help get and keep a job.
People rise because of their hard skills and fall because
of (the lack of) soft skills. (a business saying)
Key Skills Employers Seek
in New Job Hires
•Flexibility/Adaptability/Multi-Tasking - 100%
•Speaking/Listening - 94%
•Problem Solving - 94%
•Teamwork - 90%
•Judgement/Decision Making - 84%
•Planning/Time Management - 81%
•Computer Competency - 77%
•Critical Thinking - 77%
•Writing - 74%
•Efficient Use of Technology, Tools & Equipment
Business Council of British Columbia
Sample Interview Questions To
Evaluate Soft Skills
Tell me about a time when you demonstrated
What make you stand out from the other applicants?
Have you ever disagreed with your boss? How did you
deal with it?
How do you solve problems?
“The All Staff Meeting”
Listen to the story.
What soft skill is highlighted throughout the story?
What does it take to learn a new skill?
How has Josey beneﬁted from learning a new skill?
“The All Staff Meeting”
1. How important are presentation skills in your professional ﬁeld?
2. In addition to staff meetings, where else might employees be
asked to present information?
3. Do you have a fear of public speaking?
4. Are good presentation skills a natural talent or do they require
5. When was the last time you used your presentation skills?
6. In 30 seconds present yourself to your partner who has never met
you before. Respond to his/her request: Tell me about yourself.
Tell me About Your Skills
• My hard skills - I can:
• My soft skills - I’m...
Tips For Standing Out From the Rest
• Highlight soft skills on the resume
• Make a list of soft skills necessary for the job you apply -
beyond stated in a job description
• Illustrate each of the skills with examples from your past
experience (add to the generic ‘excellent communication
• Mention skills developed through hobbies (chess players
have good critical thinking skills)