11.06.28 staffing analysis case study for distribution
CASE STUDY: ENCOMPASS PROVIDES EXECUTIVE GUIDANCE FOR THE DEVELOPMENT OF A STRENGTHENED IT CULTURE AND STAFFING MODELCLIENT PROFILE The company feared they had overspent on technical infrastructure and mayNortheast Ohio forging facility and need additional staff to support their growing operationindependent subsidiary of one ofthe largest global steel producers, Through several years of significant growth this $52 million tier-two automotiveTier 2 automotive manufacturer manufacturer also made significant investments in information technology. However, there was no clear consensus amongst management on if thoseIndustry: investments were providing an adequate return. And perhaps more importantly,Manufacturing there was a growing rift between management team members sparked by uncertainty of the capability, quality, and time usage of the company’s IT staff.Locations:Single location According to the company Vice President, three questions needed to be answered: (1) Are our systems adequate for our business model? (2) Can our “holes” be covered by third party firms economically? And (3), are our effortsBusiness Services Provided: balanced with our abilities?Technology Strategic Planning, ThirdParty Technical Analysis, The company’s management team pondered these questions and neededBenchmarking, Strategic answers with solid recommendations grounded in the lean operating,Recommendations competitive realities of today’s manufacturers. They selected enCompass to provide the strategic insight they desired. enCompass employed the Navigational Assessment framework to discover, analyze, and benchmark the company’s IT function enCompass completed a hands on discovery process intended to fully comprehend the current state of the company’s IT systems, staffing model, employee behavior, and management decision making. To fully immerse in the culture and daily activities of the company, enCompass shadowed the IT staff to probe for deeper understanding of the team’s daily activities and time usage. Our systems engineering team worked to understand and document all aspects of the company’s technical environment. A two-part questionnaire and interview process was used to gain insight into the interaction of staff with the company’s IT function, and most importantly if their needs were being met and if improvements could be made to support their role.