11.06.28 staffing analysis case study for distribution


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11.06.28 staffing analysis case study for distribution

  1. 1. CASE STUDY: ENCOMPASS PROVIDES EXECUTIVE GUIDANCE FOR THE DEVELOPMENT OF A STRENGTHENED IT CULTURE AND STAFFING MODELCLIENT PROFILE The company feared they had overspent on technical infrastructure and mayNortheast Ohio forging facility and need additional staff to support their growing operationindependent subsidiary of one ofthe largest global steel producers, Through several years of significant growth this $52 million tier-two automotiveTier 2 automotive manufacturer manufacturer also made significant investments in information technology. However, there was no clear consensus amongst management on if thoseIndustry: investments were providing an adequate return. And perhaps more importantly,Manufacturing there was a growing rift between management team members sparked by uncertainty of the capability, quality, and time usage of the company’s IT staff.Locations:Single location According to the company Vice President, three questions needed to be answered: (1) Are our systems adequate for our business model? (2) Can our “holes” be covered by third party firms economically? And (3), are our effortsBusiness Services Provided: balanced with our abilities?Technology Strategic Planning, ThirdParty Technical Analysis, The company’s management team pondered these questions and neededBenchmarking, Strategic answers with solid recommendations grounded in the lean operating,Recommendations competitive realities of today’s manufacturers. They selected enCompass to provide the strategic insight they desired. enCompass employed the Navigational Assessment framework to discover, analyze, and benchmark the company’s IT function enCompass completed a hands on discovery process intended to fully comprehend the current state of the company’s IT systems, staffing model, employee behavior, and management decision making. To fully immerse in the culture and daily activities of the company, enCompass shadowed the IT staff to probe for deeper understanding of the team’s daily activities and time usage. Our systems engineering team worked to understand and document all aspects of the company’s technical environment. A two-part questionnaire and interview process was used to gain insight into the interaction of staff with the company’s IT function, and most importantly if their needs were being met and if improvements could be made to support their role.
  2. 2. After completing the discovery process, enCompass analyzed and benchmarked enCompass Services Featured: the findings to industry standards and similarly sized manufacturers to prepare  Navigational Assessment for recommendations.  Business Technology Leadership In this case our analysis of the situation pointed to a set of key underlying issues  Executive Guidance contributing to management’s instinct. First, the company’s infrastructure environment was rather robust for the size of their operations. Also, significant investment had been made over the past several years on the installation and customization of the company’s accounting and MRP systems with limited functional return. And more, interfacing with IT staff was not always the most pleasant experience.“We were astonished by the time and Most noteworthy though, employee compensation was tied significantly to thedetail enCompass put into assessing profitability of the plant. Employees feared the company was spending carelesslyour company’s IT capability. on IT initiatives and that the spending was contributing to decreasedRecommendations were thorough and compensation. This created a sense of animosity towards IT. Something neededactionable. Everyone was quite to be done; the company’s IT culture needed strengthened and the staffing modelimpressed by the level of professional needed a change.analysis and results we received” Recommendations focused on the improvement of IT systems and the merits Asset Manager of different staffing model dichotomies enCompass presented a comprehensive report that included findings with detailed recommendations. The company’s executive team was surprised by some of the project’s findings while other areas of discovery confirmed their assumptions. Recommendations centered around infrastructure optimizations; software improvements; and how the company’s IT staffing model could be improved through the better utilization of existing staff, introduction of new full time hires, part time hires, interns, a third party managed services provider, and different blends of resources. The full report provided the strategic insight necessary for company executives to confidently move forward with IT decisions effecting their organization. enCompass logo is a trademark of Encompass Group, LLC. All other brand and product names are registered trademarks of their respective owners. All rights reserved. Copyright © 2011 About Encompass Group, LLC Based in Cleveland, Ohio, enCompass was founded with the mission of helping clients implement purposeful technology solutions that help navigate the pathways of business with more confidence. The enCompass team accomplishes their mission by providing honest and forward-thinking solutions for small and medium businesses that think big. Specific technology skillsets revolve around custom application development, network engineering, and strategic IT management with best-in-class solutions in collaborative and mobile applications and managed infrastructure services. Encompass Group, LLC | 2310 Superior Avenue, Suite 010 | Cleveland, Ohio 44114 | 216.539.0100