Fortune 100 case study - How Open iT software usage monitoring gives chargeback structure and dramatic saving to their company.
CASE STUDYIT USAGE METERING GIVES CHARGE-BACK STRUCTUREAND DRAMATIC IT SAVINGS FOR FORTUNE 100 COMPANYA major integrated energy company developed a winning IT charge-back strategy forits global operations by using Open iT LicenseAnalyzer metering software to coordinatebusiness data with software usage data. The results were a ten-fold ROI measured throughlicense cost savings and signiﬁcantly reduced staff time after less than six months. SOLUTION OVERVIEW Customer Proﬁle The customer is a major multi- national company with ofﬁces in more than 40 countries. Business Situation The company needed a snapshot of global software usage patterns that would be accessible to several layers of management in order to control costs and properly align IT investment with business strategies. Solution Open iT® LicenseAnalyzer™Business OverviewThe company is one of the largest integrated energy companies in theworld. With research and production sites established in more than 40 Beneﬁtscountries, it employs approximately 40,000 people. Using data from Open iT LicenseAnalyzer reports, license agreements have beenBusiness Challenge renegotiated, and signiﬁcantFor IT Asset Managers in this technology-reliant company of roughly savings (10 X the cost of the1,700 high-end software users, supplying equipment needs, keeping product) were realized withincosts down and assessing the value of each IT investment were ongoing a few months of installation ofchallenges. It became increasingly important for business managers to Open iT Software. Managerssee where and how IT resources contributed to the company’s bottom have ready access to relevantline. Additionally, a company merger made it imperative to eliminate du- resource data, and can nowplicated software, renegotiate vendor contracts and provide manage- streamline and guide expendi-ment with an accurate reading of how and where costly IT investments tures to support the company’swere being used to further overall business goals. overall business strategy.Before Open iTGetting usage reports for management had always been difﬁcult since Scenariosthe process involved multiple steps by several individuals. It included Software Managementthe painstaking job of scripting and manually transferring data to Ex- Asset Managementcel spreadsheets and a reliance on technical personnel who had to set IT Charge-Backaside essential tasks in order to help. Service Management Project Management“I was getting very tired of asking key technical personnel to help me Skill Analysismanually put together Excel spreadsheets of software usage informa- Work Flow Analysistion,” explained the company’s Global Application Portfolio Manager. “I Overall Cost Managementknew this information was critical to the company, but I also knew thatimportant operational work had to be postponed as a result.”