More Related Content Similar to Meet Xo Core Presentation 2011 (2) (20) Meet Xo Core Presentation 2011 (2)1. Meet XO
Elizabeth Provinzino
National and Strategic Accounts
www.xo.com © Copyright 2011. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 1
2. Agenda
• Company Highlights
• Financial Highlights
• Our Customers
• The XO Network
• XO Services Portfolio
• XO Customer Experience
• Why Businesses Choose XO
www.xo.com © Copyright 2011. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 2
3. XO Differentiators
• The Right Network – XO has the network reach to support you wherever
you are, with the flexibility, performance and scalability your business
requires
• Solutions Built Around Your Business – XO offers a broad range of IP
communications and networking services and solutions built around the
needs of your business
• The Best Customer Experience – XO is focused on your business, with
dedicated people, support and systems to ensure you have constant
access and control over your services
www.xo.com © Copyright 2011. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 3
4. About XO
We are the nation’s premier communications services provider focused
exclusively on businesses, government and enterprises, delivering industry-
leading IP and networking solutions with exceptional customer service
• Established: 1996 • Customers: 90,000
– Over 50% of Fortune 500
• HQ: Herndon, VA
– 85 Metro Markets
• 2010 Revenue: $1.53 Billion • Network:
– 19,000-mile Tier 1 nationwide network
• Employees: 3,700 connecting more than 85 markets
– 3000 on net buildings
• Business Units
– 950 ILEC colo’s
– XO Business Services
– XO Carrier Services • Services:
– Broad portfolio of IP
communications, managed network and
hosted IT services
– Over 1 Million VoIP SIP end users
www.xo.com © Copyright 2011. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 4
5. XO 2010 Financials
Revenue IP and Data Services1 Revenue Adjusted EBITDA
$395 (millions) $240 (millions) $237.3 $70 (millions)
$390.3 $60.8 $59.2
$390 $385.7 $235 $60
$383.6 $228.8
$385 $230
$50
$380 $225 $220.0 $40.5
$220 $40 $30.6
$375
$369.5 $215 $209.8 $30
$370 $210
$365 $20
$205
$360 $200 $10
$355 $195 $0
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
2010 2010 2010 2010 2010 2010 2010 2010 2010 2010 2010 2010
Revenue Growth of 6% 1 Broadband Services Revenue Adjusted EBITDA Increase of 93% 1
Growth of 13% 1
XO is outpacing the industry in IP and data services revenue growth
(1) VoIP, SIP, DIA, Ethernet, MPLS IP-VPN, Private Line, Wavelength, Colocation Services
(2) Q1 2010 vs. Q4 2010
www.xo.com © Copyright 2011. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 5
6. XO Financials
Revenue IP and Data Services1 Revenue Adjusted EBITDA
$1,540 (millions)
$1,521.3 $1,529.2 $1,000 (millions) $895.8 $250 (millions)
$1,520 $798.4 $191.1
$1,500 $800 $670.6 $200
$1,477.6
$1,480 $152.6
$600 $530.3 $150
$1,460 $106.7 $110.0
$1,440 $1,428.7
$400 $100
$1,420
$1,400 $200 $50
$1,380
$1,360 $0 $0
2007 2008 2009 2010 2007 2008 2009 2010 2007 2008 2009 2010
XO has no senior long term debt obligations
(1) VoIP, SIP, DIA, Ethernet, MPLS IP-VPN, Private Line, Wavelength, Colocation Services
www.xo.com © Copyright 2011. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 6
7. A Trusted Provider to Businesses
Across Major Vertical Markets
FINANCIAL SERVICES HEALTHCARE
RETAIL PROFESSIONAL SERVICES
GOVERNMENT/EDUCATION MEDIA & ENTERTAINMENT
TECHNOLOGY
www.xo.com © Copyright 2011. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 7
8. NATIONWIDE
The Right Network for Your Business LOCAL
GLOBAL
www.xo.com © Copyright 2011. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 8
9. Nationwide Network Coverage
The XO nationwide network is designed to deliver maximum
coverage, performance and scalability
Nationwide Network Coverage
• 85+ cities
• 19,000 inter-city route miles
High-Capacity IP and Transport
Networks
• Multi-terabit nationwide
transport network
• Tier 1 IP network with terabit
routing core
Extensive Access Options
• Fiber networks
• Ethernet over copper
• Broadband wireless
www.xo.com © Copyright 2011. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 9
10. XO Minneapolis-St. Paul Metro Network
www.xo.com © Copyright 2011. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 10
11. XO Services Portfolio
A complete portfolio of communications, hosted IT & managed network services
PREMISE-BASED SECURITY CLOUD-BASED CONTINUITY
XO Managed Security XO Enterprise Cloud Security
SECURITY
SERVICES
INFRASTRUCTURE SERVICES APPLICATION SERVICES WAN OPTIMIZATION
XO Cloud Backup Hosted Exchange Applications Performance Mgmt
IT Data Center Colocation WAN Acceleration
SERVICES Web Hosting
Managed Server
VOIP & SIP SERVICES COLLABORATION SERVICES CONTACT CENTER/IVR TRADITIONAL VOICE
XO IP Flex XO iPBX Web & Audio Conferencing Intelligent Call Routing Local Voice
COMMUNICATIONS XO IP Flex with VPN XO Anywhere Inbound Call Automation Long Distance
SERVICES XO SIP Outbound Call Automation
XO Enterprise SIP Hosted VoiceXML
XO Enterprise Cloud Communications XO Connect
WAN SERVICES INTERNET SERVICES ACCESS SERVICES
MPLS IP-VPN Private Line Dedicated Internet Ethernet
NETWORK XO IP Flex w/ VPN Wavelengths Access Colocation
SERVICES Ethernet VPLS Wireless Backup Fixed Wireless
Ethernet Hub
www.xo.com © Copyright 2011. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 11
12. CONNECT
Seamlessly connect all of your locations regardless of size or location
with a broad range of cost effective and scalable high performance data
and IP networking services.
Solutions to Connect Your Business
Dedicated Internet Access
XO MPLS IP-VPN
XO IP Flex with VPN
Ethernet
Ethernet VPLS
Ethernet Hub
Private Line
Wavelength
Colocation / Data Center
Broadband Wireless
www.xo.com © Copyright 2011. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 12
13. COMMUNICATE
Improve communications between offices, customers and partners with
next generation IP voice communications solutions that help your
business operate more efficiently and increase productivity.
Communications Solutions for Your Business
XO IP Flex
XO SIP
XO Enterprise SIP
XO Enterprise Cloud Communications
XO iPBX
Contact Center & Interactive Voice
XO Anywhere
XO Connect
Web & Audio Conferencing
Local & Long Distance
www.xo.com © Copyright 2011. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 13
14. MANAGE
Simplify and get better control with managed communications, hosted
IT and network solutions that allow you to dedicate more resources on
your core business.
Managed Solutions for Your Business
XO MPLS IP-VPN
XO Enterprise Cloud Communications
XO iPBX
Hosted Exchange
Cloud Backup
Managed Server
Premise & Cloud-based Network Security
www.xo.com © Copyright 2011. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 14
15. PROTECT
Ensure the integrity, performance and security of your company’s
mission critical applications, information and network with
security, private data networking, hosted IT and business continuity
solutions.
Solutions to Protect Your Business
Premise & Cloud-based Network Security
XO MPLS IP-VPN
Cloud Backup
Wireless Backup
Alternate Call Routing
Emergency Redundancy Routing
XO Connect
XO Anywhere
www.xo.com © Copyright 2011. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 15
16. OPTIMIZE
Increase your business performance with hosted IT and managed
network solutions that accelerate the speed of your mission critical
applications and networks.
Solutions to Optimize Your Business
XO MPLS IP-VPN
XO Ethernet VPLS
XO Applications Performance Management
WAN Acceleration
Cloud Backup
Managed Server
Hosted Exchange
www.xo.com © Copyright 2011. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 16
17. ACCOUNT TEAM
SOLUTION DESIGN
An Unrelenting Focus on
Delivering Exceptional Customer Service INSTALLATION
CUSTOMER CARE
ONLINE TOOLS
www.xo.com © Copyright 2011. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 17
18. XO Customer Experience
A superior experience through a higher level of attention and support
than what most other service providers offer
Account
Executive – Consistent customer experience
Client – Designated points of contact
Solutions
Service – Smooth implementation for every XO
Manager Engineer
service
– 24x7 Customer Care representatives
Customer
– Web-based customer resources and
XO tools for managing your account and
Business CI Team services
Center
24x7
Customer
Care
www.xo.com © Copyright 2011. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 18
19. XO Solutions Engineering
Innovative Solutions Design Through Our World-Class
Solutions Engineering Organization
• Each XO solutions engineer averages more than 17
years of experience
• All of our sales engineers have at least one Cisco
certification with multiple CCIE certifications
Analysis Design Implementation
Develop an XO solution Ensure what is designed
Provide an accurate and that is can be implemented and
responsive analysis of functional, scalable, futu supported flawlessly to
your business needs re-proofed, and cost- ensure our customers a
effective perfect experience
www.xo.com © Copyright 2011. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 19
20. XO Business Center
Online Tools to Manage Your Account Anytime, Anywhere Through the
XO Business Center
Billing & Account Management
• View, download and analyze bills and call detail reports
• Pay bills online via credit card or debit from your bank account
• Set up Autopay so bill payments are automatically deducted each month
• Change billing address online
• Sign up for paperless billing and email payment reminders
• Designate four account access levels (including Master Administrator)
Customer Care
• Initiate trouble tickets online 24/7
• Email requests or issues directly to a Customer Care agent
• Review current trouble ticket status or get notified by email
• Sign up to receive network outage and proactive maintenance
notifications
VoIP Customer Features
• Configure features for each phone line with Online Feature Management
Usage Statistics & Web Site Maintenance
• Monitor throughput on each Internet access circuit
• Update your Web site online
www.xo.com © Copyright 2011. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 20
21. XO Customer Care & Support
Unrivalled Customer Care & Support
• 270 Customer Care representatives located in six cities
XO Care Center - Dallas, TX
• 80% of incoming calls are answered in 20 seconds or less
• Highly-trained Network Operations Center
XO Care Center - Nashville, TN
engineers, technicians and personnel providing proactive
network management, maintenance monitoring and
XO Care Center - Sandy, UT
notification
XO Care Center - Lone Tree, CO
XO Care Center - Saginaw, MI
XO NOC - St. Louis, MO
XO NRC – Lone Tree, CO
XO Care Center - Wyomissing, PA
www.xo.com © Copyright 2011. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 21
22. Why Customers Choose XO
• High-performance network with extensive nationwide reach and dense
metro coverage, and a broad portfolio of IP communications, hosted IT
and managed network services
• The need for a superior customer experience and a higher level of
service than what they are getting from incumbent telecom providers
• Uniquely positioned to support customer locations of all sizes
• The expertise and flexibility to support customers in any stage of the
technology lifecycle
• A provider that can handle all or a portion of a customer’s business
www.xo.com © Copyright 2011. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 22
Editor's Notes All of our solutions are supported by our nationwide network and our exceptional customer experience.With more than 1.1 million miles of total route fiber and 3,000+ On Net Fiber Lit buildings, the XO network meets the needs of the most demanding customers. XO’s network is comprised of the very latest industry technology and advances in DWDM/optical switching and supports terabit speeds nationally. Significant nationwide and metro networksTier 1 network, fully peered with all major IP networks18,000 route mile XO-owned nationwide inter-city fiber network and 1 million metro fiber miles3,000 On-Net BuildingsHigh-capacity transport and IP networksIncreased IP network capacity by 100% in 2008 with Terabit-capable IP networkIncreased transport network capacity by 200% between 2006 and 2007 with 1.2 Terabit transport networkExtensive reach through fiber networks and fixed wireless and Ethernet over copper capabilitiesConnecting 75 major metropolitan markets. XO’s fixed wireless solutions support carrier class service in excess of OC3 speeds with accompanying SLA’sEthernet services available at more than 500,000 business locationsFurther XO has fixed wireless licenses covering 95% of the top U.S. business markets.. Connect all of your locations regardless of size or geography with a broad range of cost-effective and scalable high-performance data and IP networking services including Dedicated Internet Access, MPLS IP-VPN, Ethernet, Private Line and Wavelength at speeds from T1 to 10 Gbps. Recognized in 2009 by Frost and Sullivan for its leadership in Ethernet over Copper, XO has the largest deployment of Ethernet over copper services in the industry. XO has a full suite of voice telephony solutions ranging from traditional TDM services to fully converged IP telephony solutions leveraging the connectivity platforms detailed above. XO has won multiple Internet Telephony awards, including their Excellence award and Product of the Year award for our IP Telephony solutions. XO offers solutions that range from full outsourced IP telephony, eliminating capital expense and administrative overhead, to simple IP trunking for clients who want to own and manage their own equipment infrastructure.XO Anywhere is a powerful Unified Communications tool that allows your remote and on-the-go workers to work from anywhere as if they were in the office. It simplifies communications for mobile workers with a single Flex number that makes it easier for customers and co-workers to find them. It ensures on-the-go workers never miss important calls. From a single location to hundreds of geographically dispersed offices, XO has a service to meet your needs. When you are ready to look at a converged platform leveraging a world class IP infrastructure, we can transition you seamlessly and painlessly. Let XO serve as an extension of your Information Technology team and help manage your networks. XO’s professional services organization can help design, install and manage your company’s end-to-end voice and data networking and hosted IT needs, 24x7, so that you can focus critical resources on your core business. XO can help protect your networks, applications and information with Managed Security Solutions, private data networking, hosted IT services and a broad range of business continuity solutions to help protect your network, applications, information and maintain communications during a minor or major event. A company’s communication needs are ever changing with expanded use of certain applications and introduction of new applications. These changes have significant impact on the demands on your corporate network. XO provides the tools to help your business optimize the network and application performance as needs change.XO’s Application Performance provides the information necessary to ensure applications are running at the highest levels of performance and that you are getting the most out of your Application and network investments. Further, XO provides an entire suite of Hosted IT Solutions that allow you to further optimize your operations. By leveraging XO’s shared carrier class infrastructure, you engineer cost out of the network by eliminating administrative and technology refresh costs, while achieving performance enhancements and redundancies that would be cost prohibitive to achieve on a stand-alone basis.