Meet XO Communications                                       XO Communications is one of the nation’s largest             ...
Agenda                                      Company Highlights                                      Financial Highlights...
About XO   We are the nation’s premier communications services provider focusedexclusively on businesses, government and e...
XO Financials                 Revenue                                                  IP and Data Services1 Revenue      ...
XO 2010 Financials                 Revenue                                              IP and Data Services1 Revenue     ...
Industry Recognition                Internet Telephony                                                         CIO Magazin...
XO: The Leading Nationwide VoIP/SIPTrunking Services Provider                                                             ...
A Trusted Provider to BusinessesAcross Major Vertical MarketsFINANCIAL SERVICES                                           ...
The XO Difference The Right Network Capabilities and Reach     – Unique combination of nationwide/metro fiber networks an...
NATIONWIDEThe Right Network for Your Business                                                                             ...
Nationwide Network Coverage             The XO nationwide network is designed to deliver maximum                       cov...
Extensive Metro Network Coverage             Metro fiber networks in 40 major metropolitan markets                        ...
Unique Broadband Wireless Capabilities             Broadband Wireless coverage in 80 metropolitan markets                 ...
Global Reach        Global service delivery to more than 40 countries on five continentswww.xo.com      © Copyright 2009. ...
CONNECT                                                                                                                   ...
XO Services Portfolio A complete portfolio of IP communications and managed network services             Voice Services   ...
Solutions Built Around You.           … and solutions to support your mission-critical business applications          Seam...
XO Customer Ecosystem        World-Class                             Installation                                         ...
CONNECT     Seamlessly connect all of your locations regardless of size or location     with a broad range of cost effecti...
COMMUNICATE     Improve communications between offices, customers and partners with     next generation IP voice communica...
MANAGE     Simplify and get better control with managed and professional services     that allow you to dedicate more reso...
PROTECT     Ensure the integrity, performance and security of your company’s     mission critical applications, informatio...
OPTIMIZE     Increase your business performance with hosted IT and managed     network solutions that accelerate the speed...
ACCOUNT TEAM                                                                                                              ...
XO Customer ExperienceA superior experience through a higher level of attention and support            than what most othe...
XO Customer Experience  Dedicated Account Management Throughout Your Entire Lifecycle              Account                ...
XO Solutions Engineering             Innovative Solutions Design Through Our World-Class                      Solutions En...
XO Customer Care & Support                                               Unrivalled Customer Care & Support               ...
XO Business CenterOnline Tools to Manage Your Account Anytime, Anywhere Through                    the XO Business CenterB...
XO Differentiators The Right Network – XO has the network reach to support you  wherever you are, with the flexibility, p...
Why Customers Choose XO High-performance network with extensive nationwide reach and  dense metro coverage, and a broad p...
CONNECT                                                                                                                   ...
Upcoming SlideShare
Loading in …5
×

MeetXO

464 views

Published on

Meet XO

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
464
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
2
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide
  • XO is a trusted provider to many of the largest companies in major vertical markets. We serve customers in many markets, but have developed expertise in serving businesses in Financial Services, Government/Education, Healthcare, Professional Services, Retail and Technology.
  • All of our solutions are supported by our nationwide network and our exceptional customer experience.With more than 1.1 million miles of total route fiber and 3,000+ On Net Fiber Lit buildings, the XO network meets the needs of the most demanding customers. XO’s network is comprised of the very latest industry technology and advances in DWDM/optical switching and supports terabit speeds nationally. Significant nationwide and metro networksTier 1 network, fully peered with all major IP networks18,000 route mile XO-owned nationwide inter-city fiber network and 1 million metro fiber miles3,000 On-Net BuildingsHigh-capacity transport and IP networksIncreased IP network capacity by 100% in 2008 with Terabit-capable IP networkIncreased transport network capacity by 200% between 2006 and 2007 with 1.2 Terabit transport networkExtensive reach through fiber networks and fixed wireless and Ethernet over copper capabilitiesConnecting 75 major metropolitan markets. XO’s fixed wireless solutions support carrier class service in excess of OC3 speeds with accompanying SLA’sEthernet services available at more than 500,000 business locationsFurther XO has fixed wireless licenses covering 95% of the top U.S. business markets..
  • XO is uniquely positioned to provide businesses across all market segments thorough communications solutions that spans the continuum from simple connectivity through managed services that include life cycle optimization. While our competition continues to stratify businesses and move support further away from the customer, our seasoned sales and support teams are in your markets with a singular focus on providing the best customer experience in the industry.  Let XO Help you:  Connect all of your locations over XO’s high performance nationwide network;Communicate efficiently and cost-effectively, both within your company and with customers and partners, leveraging XO advanced VoIP services.Leverage the power of Unified Communications and Collaboration tools to meet with critical business partners across your company’s ecosystem to improve productivity.Manage your networks so you can focus on your core business.Protect your critical information assets so you can be assured you are protected from the many ways an information breach can cost an organization.Optimize your networks and IT infrastructure for superior performance, user satisfaction, and on-going cost-saving.
  • Connect all of your locations regardless of size or geography with a broad range of cost-effective and scalable high-performance data and IP networking services including Dedicated Internet Access, MPLS IP-VPN, Ethernet, Private Line and Wavelength at speeds from T1 to 10 Gbps. Recognized in 2009 by Frost and Sullivan for its leadership in Ethernet over Copper, XO has the largest deployment of Ethernet over copper services in the industry.
  • XO has a full suite of voice telephony solutions ranging from traditional TDM services to fully converged IP telephony solutions leveraging the connectivity platforms detailed above. XO has won multiple Internet Telephony awards, including their Excellence award and Product of the Year award for our IP Telephony solutions. XO offers solutions that range from full outsourced IP telephony, eliminating capital expense and administrative overhead, to simple IP trunking for clients who want to own and manage their own equipment infrastructure.XO Anywhere is a powerful Unified Communications tool that allows your remote and on-the-go workers to work from anywhere as if they were in the office. It simplifies communications for mobile workers with a single Flex number that makes it easier for customers and co-workers to find them. It ensures on-the-go workers never miss important calls.  From a single location to hundreds of geographically dispersed offices, XO has a service to meet your needs. When you are ready to look at a converged platform leveraging a world class IP infrastructure, we can transition you seamlessly and painlessly.
  • Let XO serve as an extension of your Information Technology team and help manage your networks. XO’s professional services organization can help design, install and manage your company’s end-to-end voice and data networking and hosted IT needs, 24x7, so that you can focus critical resources on your core business.
  • XO can help protect your networks, applications and information with Managed Security Solutions, private data networking, hosted IT services and a broad range of business continuity solutions to help protect your network, applications, information and maintain communications during a minor or major event.
  • A company’s communication needs are ever changing with expanded use of certain applications and introduction of new applications. These changes have significant impact on the demands on your corporate network. XO provides the tools to help your business optimize the network and application performance as needs change.XO’s Application Performance provides the information necessary to ensure applications are running at the highest levels of performance and that you are getting the most out of your Application and network investments. Further, XO provides an entire suite of Hosted IT Solutions that allow you to further optimize your operations. By leveraging XO’s shared carrier class infrastructure, you engineer cost out of the network by eliminating administrative and technology refresh costs, while achieving performance enhancements and redundancies that would be cost prohibitive to achieve on a stand-alone basis.
  • MeetXO

    1. 1. Meet XO Communications XO Communications is one of the nation’s largest communications service providers focused exclusively on businesses, government, domestic and international telecommunications carriers, cable companies, content providers and mobile wireless companies.www.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 1
    2. 2. Agenda  Company Highlights  Financial Highlights  Industry Recognition  Our Customers  The XO Difference  The XO Network  XO Services Portfolio  XO Customer Ecosystem  Our Solutions  XO Customer Experience  Why Businesses Choose XOwww.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 2
    3. 3. About XO We are the nation’s premier communications services provider focusedexclusively on businesses, government and enterprises, delivering industry- leading IP and networking solutions with exceptional customer service • Established: 1996 • Customers: 90,000 – 50% of Fortune 500, including • HQ: Herndon, VA Abercrombie & Fitch, eBay, Morgan Stanley, United States Postal Service • 2010 Revenue: $1.53 Billion • Network: • Employees: 4,000 – 19,000-mile Tier 1 nationwide network connecting more than 85 markets • Business Units – High-performance IP and transport – XO Business Services networks – XO Carrier Services • Services: – Broad portfolio of IP communications, managed network and hosted IT services www.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 3
    4. 4. XO Financials Revenue IP and Data Services1 Revenue Adjusted EBITDA$1,540 (millions) $1,521.3 $1,529.2 $1,000 (millions) $895.8 $250 (millions)$1,520 $798.4 $191.1$1,500 $800 $670.6 $200 $1,477.6$1,480 $152.6 $600 $530.3 $150$1,460 $106.7 $110.0$1,440 $1,428.7 $400 $100$1,420$1,400 $200 $50$1,380$1,360 $0 $0 2007 2008 2009 2010 2007 2008 2009 2010 2007 2008 2009 2010 XO has no senior long term debt obligations (1) VoIP, SIP, DIA, Ethernet, MPLS IP-VPN, Private Line, Wavelength, Colocation Serviceswww.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 4
    5. 5. XO 2010 Financials Revenue IP and Data Services1 Revenue Adjusted EBITDA$395 (millions) $240 (millions) $237.3 $70 (millions) $390.3 $60.8 $59.2$390 $385.7 $235 $60 $383.6 $228.8$385 $230 $50$380 $225 $220.0 $40.5 $220 $40 $30.6$375 $369.5 $215 $209.8 $30$370 $210$365 $20 $205$360 $200 $10$355 $195 $0 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 2010 2010 2010 2010 2010 2010 2010 2010 2010 2010 2010 2010 Revenue Growth of 6% 1 Broadband Services Revenue Adjusted EBITDA Increase of 93% 1 Growth of 13% 1 XO is outpacing the industry in IP and data services revenue growth (1) VoIP, SIP, DIA, Ethernet, MPLS IP-VPN, Private Line, Wavelength, Colocation Services (2) Q1 2010 vs. Q4 2010www.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 5
    6. 6. Industry Recognition Internet Telephony CIO Magazine Internet Telephony CIO Magazine PRODUCT OF THE YEAR CIO 100 AWARD HONOREE PRODUCT OF THE YEAR CIO 100 AWARD HONOREE AWARD AWARD Recognized as having Recognized as having XO SIP recognized as one of the top 100 IT XO Enterprise SIP one of the top 100 IT 2008 Product of the departments in 2009 recognized as 2009 departments in 2010 Year by Internet Product of the Year by Telephony magazine Internet Telephony magazine2008 2009 2010Telephony Innovation InformationWeek Frost & Sullivan InformationWeek NGN Magazine Frost & SullivanMOST INNOVATIVE FMC SERVICE RANKED #27 OUT OF 500 BEST EMERGING COMPANY RANKED #14 OUT OF 500 PRODUCT OF THE YEAR VOIP & SIP LEADERSHIP AWARD AWARDXO Anywhere received Highest ranked Awarded for MPLS IP- Highest ranked2008 Telephony Innovation telecom VPN strengths and telecom XO Enterprise SIP Named leading NorthAward for most innovative company, awarded for expansion of U.S. company, awarded for receives 2010 NGN American VoIP accessfixed mobile convergence IP services Ethernet coverage multi-tiered workforce Leadership Award & SIP trunking servicesservice transformation mobility initiative from NGN magazine provider with 22.2% of the market www.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 6
    7. 7. XO: The Leading Nationwide VoIP/SIPTrunking Services Provider • Frost & Sullivan has ranked XO as the leading nationwide VoIP & SIP services provider • XO leads all nationwide providers in terms of growth, innovation, leadership, market share, strategy, technology and vision • XO leads all nationwide providers with the largest number of VoIP/SIP end users: 1 million+ Sources: Frost & Sullivan, “North American VoIP Access and SIP Trunking Services Markets”, April 2010 Frost & Sullivan, “2010 North American Competitive Strategy Leadership Award for VoIP Access & SIP Trunking Services”, August 2010www.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 7
    8. 8. A Trusted Provider to BusinessesAcross Major Vertical MarketsFINANCIAL SERVICES PROFESSIONAL SERVICESGOVERNMENT / EDUCATION RETAIL HEALTHCARE TECHNOLOGYMEDIA / ENTERTAINMENTwww.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 8
    9. 9. The XO Difference The Right Network Capabilities and Reach – Unique combination of nationwide/metro fiber networks and broadband wireless capabilities to deliver innovative services to your locations wherever they are The Right Solutions for Your Business – Broad portfolio of next-generation IP communications, managed network and hosted IT solutions built around your business that can support your entire lifecycle of needs Focus on Exceptional Customer Service – We’re specialists in services for businesses and are focused on delivering exceptional customer servicewww.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 9
    10. 10. NATIONWIDEThe Right Network for Your Business LOCAL GLOBALwww.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 10
    11. 11. Nationwide Network Coverage The XO nationwide network is designed to deliver maximum coverage, performance and scalability Nationwide Network Coverage  85+ cities  19,000 inter-city route miles High-Capacity IP and Transport Networks  Multi-terabit nationwide transport network  Tier 1 IP network with terabit routing core Extensive Access Options  Fiber networks  Ethernet over copper  Broadband wirelesswww.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 11
    12. 12. Extensive Metro Network Coverage Metro fiber networks in 40 major metropolitan markets Extensive Metro Networks & Significant Local Reach  1 million metro fiber miles  3,000 on-net buildings  950 ILEC collocations  6,000 SONET ADMs  2,500 SONET rings  50+ colocation facilitieswww.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 12
    13. 13. Unique Broadband Wireless Capabilities Broadband Wireless coverage in 80 metropolitan markets Expanded Network Coverage with Broadband Wireless  28 GHz-31 GHz (LMDS) broadband wireless spectrum  Supports Dedicated Internet Access, Ethernet and Private Line at speeds from 10 – 800 Mbps  Ideally suited for business continuity/redundancy, campus and metro networks or locations without fiber network accesswww.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 13
    14. 14. Global Reach Global service delivery to more than 40 countries on five continentswww.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 14
    15. 15. CONNECT COMMUNICATESolutions Built Around Your Business MANAGE PROTECT OPTIMIZEwww.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 15
    16. 16. XO Services Portfolio A complete portfolio of IP communications and managed network services Voice Services VoIP Services Network Services Hosted IT Services Dedicated Internet Local XO IP Flex Web Hosting Access Ethernet Long Distance XO IP Flex with VPN Cloud Backup Point-to-Point, Hub, Access, VPLS MPLS IP-VPN Conferencing XO SIP Hosted Exchange Applications Performance Management Contact Center/IVR XO Enterprise SIP XO IP Flex with VPN XO Enterprise Cloud XO Connect Private Line Communications XO iPBX Wavelength XO Anywhere Collocation Broadband Wireless Cloud & Managed Securitywww.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 16
    17. 17. Solutions Built Around You. … and solutions to support your mission-critical business applications Seamlessly Improve Simplify and get Ensure the Increase your COMMUNICATE PROTECTCONNECT OPTIMIZE MANAGE connect all of communications better control integrity, perform business your locations between with managed ance and security performance with regardless of size offices, customers solutions and of your managed network or location with a and partners with professional company’s and applications broad range of next generation IP services that mission-critical performance cost effective and voice and unified allow you to applications, infor solutions that scalable high communications dedicate more mation and accelerate the performance data solutions that resources on your network with speed of your and IP networking help your core business. managed mission critical services. business operate security, private applications and more efficiently data networking networks. and increase and business productivity. continuity solutionswww.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 17
    18. 18. XO Customer Ecosystem World-Class Installation Customer Care Business Center Local XO Technicians Nationwide 24x7 Professionals Online Account Management People & Support Enabling Your Business Applications Communicate Connect IP Flex | IP Flex with Optimize DIA | Ethernet | MPLS VPN | XO SIP | Manage Protect Applications Solutions Built IP-VPN | IP Flex with XO Enterprise SIP | MPLS IP-VPN | IP Flex Business Continuity | Performance XO Enterprise Cloud with VPN | iPBX | Around Your VPN | Colocation | Communications | XO Hosted IT Services | Managed Security | Management | Private Line | Cloud Security | Cloud Hosted IT Services | Business Needs Wavelength | Anywhere | Contact Cloud Backup | Backup Professional Services Center | Local Voice| Professional Services Broadband Wireless | Lifecycle Services Long Distance | Audio & Web Conferencing Innovative Solutions Engineering Solutions Design Solutions Analysis, Design and Implementation | Professional Services XO IP NetworkWorld-Class Network Terabit Routing Core | 28 Billion VoIP minutes Annually Infrastructure XO Transport Network 19,000 Route Miles | Multi-Terabit Capacity Coast-to-CoastUnparalleled Network Ethernet Fiber Wireless Copper Ethernet access to 5M+ 1 million metro fiber Spectrum covering 95% of Access Options 950 ILEC collocations business locations miles, 3,000 on-net buildings top markets www.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 18
    19. 19. CONNECT Seamlessly connect all of your locations regardless of size or location with a broad range of cost effective and scalable high performance data and IP networking services. Click to learn more about… Dedicated Internet Access MPLS IP-VPN IP Flex with VPN Ethernet Private Line Wavelength Colocation / Data Center Broadband Wirelesswww.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 19
    20. 20. COMMUNICATE Improve communications between offices, customers and partners with next generation IP voice communications solutions that help your business operate more efficiently and increase productivity. Click to learn more about… IP Flex SIP Trunking Enterprise SIP Enterprise Cloud Communications iPBX XO Anywhere Contact Center & Interactive Voice XO Connect Conferencing Local & Long Distancewww.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 20
    21. 21. MANAGE Simplify and get better control with managed and professional services that allow you to dedicate more resources on your core business. Click to learn more about… MPLS IP-VPN iPBX Professional Services Hosted IT Services Cloud Backupwww.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 21
    22. 22. PROTECT Ensure the integrity, performance and security of your company’s mission critical applications, information and network with secure, private data networking, hosted IT and business continuity solutions. Click to learn more about… Business Continuity Solutions Cloud & Managed Security MPLS IP-VPN Collocation / Data Center Cloud Backupwww.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 22
    23. 23. OPTIMIZE Increase your business performance with hosted IT and managed network solutions that accelerate the speed of your mission critical applications and networks. Click to learn more about… MPLS IP-VPN XO Ethernet VPLS Applications Performance Management Lifecycle Services Professional Services Hosted IT Serviceswww.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 23
    24. 24. ACCOUNT TEAM SOLUTION DESIGNAn Unrelenting Focus onDelivering Exceptional Customer Service INSTALLATION CUSTOMER CARE ONLINE TOOLSwww.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 24
    25. 25. XO Customer ExperienceA superior experience through a higher level of attention and support than what most other service providers offer Account Executive  Consistent customer experience Account  Designated points of contact Solutions Relationship Engineer  Smooth implementation for every XO Manager service  24x7 Customer Care representatives Customer  Web-based customer resources and XO tools for managing your account and Business CI Team services Center 24x7 Customer Carewww.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 25
    26. 26. XO Customer Experience Dedicated Account Management Throughout Your Entire Lifecycle Account Your dedicated account Executive representative responsible for new services Solutions Responsible for the design of Engineer your overall XO solution Serves as your POC during CI Team installation & coordinates activation of your services Customer Your 24x7 resource for billing Care and service issues Your dedicated Account ARM Relationship Manager for overall account managementwww.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 26
    27. 27. XO Solutions Engineering Innovative Solutions Design Through Our World-Class Solutions Engineering Organization• Each XO solutions engineer averages more than 17 years of experience• All of our sales engineers have at least one Cisco certification with multiple CCIE certifications Analysis Design Implementation Develop an XO solution Ensure what is designed Provide an accurate and that is can be implemented and responsive analysis of functional, scalable, futu supported flawlessly to your business needs re-proofed, and cost- ensure our customers a effective perfect experiencewww.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 27
    28. 28. XO Customer Care & Support Unrivalled Customer Care & Support  270 Customer Care representatives located in six cities XO Care Center - Dallas, TX across the country managing more than 200,000 customer contacts every month XO Care Center - Nashville, TN  80% of incoming calls are answered in 20 seconds or less  Highly-trained Network Operations Center XO Care Center - Sandy, UT engineers, technicians and personnel providing proactive network management, maintenance monitoring and notification XO Care Center - Lone Tree, CO XO Care Center - Saginaw, MI XO NOC - St. Louis, MO XO NRC – Lone Tree, COXO Care Center - Wyomissing, PA www.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 28
    29. 29. XO Business CenterOnline Tools to Manage Your Account Anytime, Anywhere Through the XO Business CenterBilling & Account Management• View, download and analyze bills and call detail reports• Pay bills online via credit card or debit from your bank account• Set up Autopay so bill payments are automatically deducted each month• Change billing address online• Sign up for paperless billing and email payment reminders• Designate four account access levels (including Master Administrator)Customer Care• Initiate trouble tickets online 24/7• Email requests or issues directly to a Customer Care agent• Review current trouble ticket status or get notified by email• Receive network outage and proactive maintenance notifications• Take advantage of Customer Care on Twitter - @XOCareXO VoIP Customer Features• Configure features for each phone line with Online Feature ManagementUsage Statistics & Web Site Maintenance• Monitor throughput on each Internet access circuit• Update your Web site onlinewww.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 29
    30. 30. XO Differentiators The Right Network – XO has the network reach to support you wherever you are, with the flexibility, performance and scalability your business requires Solutions Built Around Your Business – XO offers a broad range of IP communications and networking services and solutions built around the needs of your business The Best Customer Experience – XO is focused on your business, with dedicated people, support and systems to ensure you have constant access and control over your serviceswww.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 30
    31. 31. Why Customers Choose XO High-performance network with extensive nationwide reach and dense metro coverage, and a broad portfolio of IP communications and managed network services The need for a superior customer experience and a higher level of service than what they are getting from incumbent telecom providers Uniquely positioned to support customer locations of all sizes The expertise and flexibility to support customers in any stage of the technology lifecycle A provider that can handle all or a portion of a customer’s businesswww.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 31
    32. 32. CONNECT COMMUNICATE MANAGE PROTECT OPTIMIZEwww.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 32

    ×