" The degree to which health care services for individuals and populations increase the probability of desired health outcomes and are consistent with current professional knowledge of best practice."
The coordination of needed healthcare services for a patient or specified population among all practitioners and across all involved organizations over time.
Respect and Caring
The degree to which those providing services do so with sensitivity for the individual's needs, expectations, and individual differences, and the degree to which the individual or a designee is involved in his or her own care decisions.
Process: refers to the procedures, methods, means, or sequence of steps for providing or delivering care and producing outcomes. In other words, processes are activities that act on an "input" from a "supplier" to produce an "output" for a "customer" e.g.
The resulting data, called outcome measures, are measures of performance.
“ Outcomes Management" refers to a "technology of patient experience designed to help patients, payers, and providers make rational medical care-related choices based on better insight into the effect of these choices on the patient's life" [Ellwood, 1988].
Outcomes management depends on the following four developing techniques
Practitioner reliance on standards and guidelines in selecting appropriate interventions
Routine and systematic measurement of the functioning and well-being of patients, along with disease-specific clinical outcomes, at appropriate time intervals
Pooling of clinical and outcome data on a massive scale
Analysis and dissemination of results (outcomes) from the segment of the database pertinent to the concerns of each decision maker
Variation is "change or deviation in form, condition, appearance, extent, etc., from a former or usual state, or from an assumed standard." "Variation" generally refers to the whole process or a step in the process.
V ariance is "a changing or tendency to change; degree of change or difference; divergence; discrepancy." This term generally refers to specific data or information.
i s a systematic set of operating procedures which is organization wide, documented, implemented and maintained while ensuring the best performance in a consistent manner
QM Vs QA The Prime Focus of Quality Management Quality Assurance Achieving results that satisfy the requirements for quality. Demonstrating that the requirements for quality have been (and can be) achieved. Motivated by stakeholders internal to the organization, especially the organization’s management Motivated by stakeholders, especially customers, external to the organization Goal is to satisfy all stakeholders Goal is to satisfy all customers. Effective, efficient, and continually improving, overall quality-related performance is the intended result. Confidence in the organization’s services is the intended result Scope covers all activities that affect the total quality-related business results of the organization Scope of demonstration coves activities that directly affect quality-related process and product results