SlideShare a Scribd company logo
1 of 24
Thinking about Usability and the User Experience Derek Poppink September 15, 2010
What is Agile?
What is Agile?
What is User Experience?
Return on Investment ,[object Object],[object Object],[object Object],[object Object],[object Object]
How Do You Improve User Experience?
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],How Do You Improve User Experience?
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],How is User Experience at Gale?
Recent Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The Big Honkin’ Usability Test
The Agile Usability Test ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
When (Frequency) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What (Materials) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What (Products) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Who (Participants) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Who (Moderator) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Who (Observers) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Where (Conference Room & WebEx) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why (Debriefing) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why (Results)
Why (Results)
Remote Usability
Thank My Sources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions? Comments?

More Related Content

Similar to Thinking about Usability and the User Experience

Faster Usability Testing in an Agile World presented at Agile2011
Faster Usability Testing in an Agile World presented at Agile2011Faster Usability Testing in an Agile World presented at Agile2011
Faster Usability Testing in an Agile World presented at Agile2011Carol Smith
 
Users are Losers! They’ll Like Whatever we Make! and Other Fallacies.
Users are Losers! They’ll Like Whatever we Make! and Other Fallacies.Users are Losers! They’ll Like Whatever we Make! and Other Fallacies.
Users are Losers! They’ll Like Whatever we Make! and Other Fallacies.Carol Smith
 
Usability Testing Basics: What's it All About? at Web SIG Cleveland
Usability Testing Basics: What's it All About? at Web SIG ClevelandUsability Testing Basics: What's it All About? at Web SIG Cleveland
Usability Testing Basics: What's it All About? at Web SIG ClevelandCarol Smith
 
Usability Testing and QA 7-18-14
Usability Testing and QA 7-18-14Usability Testing and QA 7-18-14
Usability Testing and QA 7-18-14Shilpa Thanawala
 
Usability Testing and QA 12 11-15
Usability Testing and QA 12 11-15Usability Testing and QA 12 11-15
Usability Testing and QA 12 11-15Shilpa Thanawala
 
Straight from the user's mouth: Usability testing UNC's LibGuides
Straight from the user's mouth: Usability testing UNC's LibGuidesStraight from the user's mouth: Usability testing UNC's LibGuides
Straight from the user's mouth: Usability testing UNC's LibGuidesSarah Joy Arnold
 
How to do usability testing and eye tracking
How to do usability testing and eye trackingHow to do usability testing and eye tracking
How to do usability testing and eye trackingObjective Experience
 
An Introduction to Usability
An Introduction to UsabilityAn Introduction to Usability
An Introduction to Usabilitydirk.swart
 
DrupalCon Austin: UX Bootcamp workshop
DrupalCon Austin: UX Bootcamp workshopDrupalCon Austin: UX Bootcamp workshop
DrupalCon Austin: UX Bootcamp workshopPerfetti Media
 
Usability Testing 101 - an introduction
Usability Testing 101 - an introductionUsability Testing 101 - an introduction
Usability Testing 101 - an introductionElizabeth Snowdon
 
Streamlined Product Evaluation
Streamlined Product EvaluationStreamlined Product Evaluation
Streamlined Product Evaluationweeks.c
 
Website Usability
Website UsabilityWebsite Usability
Website UsabilityVincci Kwong
 
Navigation Models: Efficiency versus user preference
Navigation Models: Efficiency versus user preferenceNavigation Models: Efficiency versus user preference
Navigation Models: Efficiency versus user preferencePeak Usability
 
Prototyping and Usability Testing your designs
Prototyping and Usability Testing your designsPrototyping and Usability Testing your designs
Prototyping and Usability Testing your designsElizabeth Snowdon
 
Remote usability testing & the UCD Process webinar
Remote usability testing & the UCD Process webinarRemote usability testing & the UCD Process webinar
Remote usability testing & the UCD Process webinarUserZoom
 
User Zoom Webinar Monster Aug09 Vf
User Zoom Webinar Monster Aug09 VfUser Zoom Webinar Monster Aug09 Vf
User Zoom Webinar Monster Aug09 VfUserZoom
 
UX (User Experience) Process, May 2017
UX (User Experience) Process, May 2017UX (User Experience) Process, May 2017
UX (User Experience) Process, May 2017Gary Coker
 
UX Research - Overview
UX Research - OverviewUX Research - Overview
UX Research - OverviewMike Gallers
 
ResearchOps Berlin Meetup #2 - UX Maturity - How to Grow User Research in you...
ResearchOps Berlin Meetup #2 - UX Maturity - How to Grow User Research in you...ResearchOps Berlin Meetup #2 - UX Maturity - How to Grow User Research in you...
ResearchOps Berlin Meetup #2 - UX Maturity - How to Grow User Research in you...ResearchOps Meetup Berlin
 
Live Usability Lab ELUNA 2008: Long Beach California
Live Usability Lab ELUNA 2008: Long Beach CaliforniaLive Usability Lab ELUNA 2008: Long Beach California
Live Usability Lab ELUNA 2008: Long Beach Californiateaguese
 

Similar to Thinking about Usability and the User Experience (20)

Faster Usability Testing in an Agile World presented at Agile2011
Faster Usability Testing in an Agile World presented at Agile2011Faster Usability Testing in an Agile World presented at Agile2011
Faster Usability Testing in an Agile World presented at Agile2011
 
Users are Losers! They’ll Like Whatever we Make! and Other Fallacies.
Users are Losers! They’ll Like Whatever we Make! and Other Fallacies.Users are Losers! They’ll Like Whatever we Make! and Other Fallacies.
Users are Losers! They’ll Like Whatever we Make! and Other Fallacies.
 
Usability Testing Basics: What's it All About? at Web SIG Cleveland
Usability Testing Basics: What's it All About? at Web SIG ClevelandUsability Testing Basics: What's it All About? at Web SIG Cleveland
Usability Testing Basics: What's it All About? at Web SIG Cleveland
 
Usability Testing and QA 7-18-14
Usability Testing and QA 7-18-14Usability Testing and QA 7-18-14
Usability Testing and QA 7-18-14
 
Usability Testing and QA 12 11-15
Usability Testing and QA 12 11-15Usability Testing and QA 12 11-15
Usability Testing and QA 12 11-15
 
Straight from the user's mouth: Usability testing UNC's LibGuides
Straight from the user's mouth: Usability testing UNC's LibGuidesStraight from the user's mouth: Usability testing UNC's LibGuides
Straight from the user's mouth: Usability testing UNC's LibGuides
 
How to do usability testing and eye tracking
How to do usability testing and eye trackingHow to do usability testing and eye tracking
How to do usability testing and eye tracking
 
An Introduction to Usability
An Introduction to UsabilityAn Introduction to Usability
An Introduction to Usability
 
DrupalCon Austin: UX Bootcamp workshop
DrupalCon Austin: UX Bootcamp workshopDrupalCon Austin: UX Bootcamp workshop
DrupalCon Austin: UX Bootcamp workshop
 
Usability Testing 101 - an introduction
Usability Testing 101 - an introductionUsability Testing 101 - an introduction
Usability Testing 101 - an introduction
 
Streamlined Product Evaluation
Streamlined Product EvaluationStreamlined Product Evaluation
Streamlined Product Evaluation
 
Website Usability
Website UsabilityWebsite Usability
Website Usability
 
Navigation Models: Efficiency versus user preference
Navigation Models: Efficiency versus user preferenceNavigation Models: Efficiency versus user preference
Navigation Models: Efficiency versus user preference
 
Prototyping and Usability Testing your designs
Prototyping and Usability Testing your designsPrototyping and Usability Testing your designs
Prototyping and Usability Testing your designs
 
Remote usability testing & the UCD Process webinar
Remote usability testing & the UCD Process webinarRemote usability testing & the UCD Process webinar
Remote usability testing & the UCD Process webinar
 
User Zoom Webinar Monster Aug09 Vf
User Zoom Webinar Monster Aug09 VfUser Zoom Webinar Monster Aug09 Vf
User Zoom Webinar Monster Aug09 Vf
 
UX (User Experience) Process, May 2017
UX (User Experience) Process, May 2017UX (User Experience) Process, May 2017
UX (User Experience) Process, May 2017
 
UX Research - Overview
UX Research - OverviewUX Research - Overview
UX Research - Overview
 
ResearchOps Berlin Meetup #2 - UX Maturity - How to Grow User Research in you...
ResearchOps Berlin Meetup #2 - UX Maturity - How to Grow User Research in you...ResearchOps Berlin Meetup #2 - UX Maturity - How to Grow User Research in you...
ResearchOps Berlin Meetup #2 - UX Maturity - How to Grow User Research in you...
 
Live Usability Lab ELUNA 2008: Long Beach California
Live Usability Lab ELUNA 2008: Long Beach CaliforniaLive Usability Lab ELUNA 2008: Long Beach California
Live Usability Lab ELUNA 2008: Long Beach California
 

Recently uploaded

TrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
TrustArc Webinar - Unlock the Power of AI-Driven Data DiscoveryTrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
TrustArc Webinar - Unlock the Power of AI-Driven Data DiscoveryTrustArc
 
Strategies for Landing an Oracle DBA Job as a Fresher
Strategies for Landing an Oracle DBA Job as a FresherStrategies for Landing an Oracle DBA Job as a Fresher
Strategies for Landing an Oracle DBA Job as a FresherRemote DBA Services
 
Biography Of Angeliki Cooney | Senior Vice President Life Sciences | Albany, ...
Biography Of Angeliki Cooney | Senior Vice President Life Sciences | Albany, ...Biography Of Angeliki Cooney | Senior Vice President Life Sciences | Albany, ...
Biography Of Angeliki Cooney | Senior Vice President Life Sciences | Albany, ...Angeliki Cooney
 
Artificial Intelligence Chap.5 : Uncertainty
Artificial Intelligence Chap.5 : UncertaintyArtificial Intelligence Chap.5 : Uncertainty
Artificial Intelligence Chap.5 : UncertaintyKhushali Kathiriya
 
Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...
Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...
Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...Zilliz
 
Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood
Polkadot JAM Slides - Token2049 - By Dr. Gavin WoodPolkadot JAM Slides - Token2049 - By Dr. Gavin Wood
Polkadot JAM Slides - Token2049 - By Dr. Gavin WoodJuan lago vázquez
 
Introduction to Multilingual Retrieval Augmented Generation (RAG)
Introduction to Multilingual Retrieval Augmented Generation (RAG)Introduction to Multilingual Retrieval Augmented Generation (RAG)
Introduction to Multilingual Retrieval Augmented Generation (RAG)Zilliz
 
CNIC Information System with Pakdata Cf In Pakistan
CNIC Information System with Pakdata Cf In PakistanCNIC Information System with Pakdata Cf In Pakistan
CNIC Information System with Pakdata Cf In Pakistandanishmna97
 
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...apidays
 
Understanding the FAA Part 107 License ..
Understanding the FAA Part 107 License ..Understanding the FAA Part 107 License ..
Understanding the FAA Part 107 License ..Christopher Logan Kennedy
 
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost SavingRepurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost SavingEdi Saputra
 
Mcleodganj Call Girls 🥰 8617370543 Service Offer VIP Hot Model
Mcleodganj Call Girls 🥰 8617370543 Service Offer VIP Hot ModelMcleodganj Call Girls 🥰 8617370543 Service Offer VIP Hot Model
Mcleodganj Call Girls 🥰 8617370543 Service Offer VIP Hot ModelDeepika Singh
 
Boost Fertility New Invention Ups Success Rates.pdf
Boost Fertility New Invention Ups Success Rates.pdfBoost Fertility New Invention Ups Success Rates.pdf
Boost Fertility New Invention Ups Success Rates.pdfsudhanshuwaghmare1
 
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot TakeoffStrategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoffsammart93
 
Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...
Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...
Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...apidays
 
Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024
Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024
Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024Victor Rentea
 
MINDCTI Revenue Release Quarter One 2024
MINDCTI Revenue Release Quarter One 2024MINDCTI Revenue Release Quarter One 2024
MINDCTI Revenue Release Quarter One 2024MIND CTI
 
Finding Java's Hidden Performance Traps @ DevoxxUK 2024
Finding Java's Hidden Performance Traps @ DevoxxUK 2024Finding Java's Hidden Performance Traps @ DevoxxUK 2024
Finding Java's Hidden Performance Traps @ DevoxxUK 2024Victor Rentea
 
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers:  A Deep Dive into Serverless Spatial Data and FMECloud Frontiers:  A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FMESafe Software
 
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...Connector Corner: Accelerate revenue generation using UiPath API-centric busi...
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...DianaGray10
 

Recently uploaded (20)

TrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
TrustArc Webinar - Unlock the Power of AI-Driven Data DiscoveryTrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
TrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
 
Strategies for Landing an Oracle DBA Job as a Fresher
Strategies for Landing an Oracle DBA Job as a FresherStrategies for Landing an Oracle DBA Job as a Fresher
Strategies for Landing an Oracle DBA Job as a Fresher
 
Biography Of Angeliki Cooney | Senior Vice President Life Sciences | Albany, ...
Biography Of Angeliki Cooney | Senior Vice President Life Sciences | Albany, ...Biography Of Angeliki Cooney | Senior Vice President Life Sciences | Albany, ...
Biography Of Angeliki Cooney | Senior Vice President Life Sciences | Albany, ...
 
Artificial Intelligence Chap.5 : Uncertainty
Artificial Intelligence Chap.5 : UncertaintyArtificial Intelligence Chap.5 : Uncertainty
Artificial Intelligence Chap.5 : Uncertainty
 
Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...
Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...
Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...
 
Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood
Polkadot JAM Slides - Token2049 - By Dr. Gavin WoodPolkadot JAM Slides - Token2049 - By Dr. Gavin Wood
Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood
 
Introduction to Multilingual Retrieval Augmented Generation (RAG)
Introduction to Multilingual Retrieval Augmented Generation (RAG)Introduction to Multilingual Retrieval Augmented Generation (RAG)
Introduction to Multilingual Retrieval Augmented Generation (RAG)
 
CNIC Information System with Pakdata Cf In Pakistan
CNIC Information System with Pakdata Cf In PakistanCNIC Information System with Pakdata Cf In Pakistan
CNIC Information System with Pakdata Cf In Pakistan
 
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
 
Understanding the FAA Part 107 License ..
Understanding the FAA Part 107 License ..Understanding the FAA Part 107 License ..
Understanding the FAA Part 107 License ..
 
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost SavingRepurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
 
Mcleodganj Call Girls 🥰 8617370543 Service Offer VIP Hot Model
Mcleodganj Call Girls 🥰 8617370543 Service Offer VIP Hot ModelMcleodganj Call Girls 🥰 8617370543 Service Offer VIP Hot Model
Mcleodganj Call Girls 🥰 8617370543 Service Offer VIP Hot Model
 
Boost Fertility New Invention Ups Success Rates.pdf
Boost Fertility New Invention Ups Success Rates.pdfBoost Fertility New Invention Ups Success Rates.pdf
Boost Fertility New Invention Ups Success Rates.pdf
 
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot TakeoffStrategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
 
Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...
Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...
Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...
 
Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024
Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024
Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024
 
MINDCTI Revenue Release Quarter One 2024
MINDCTI Revenue Release Quarter One 2024MINDCTI Revenue Release Quarter One 2024
MINDCTI Revenue Release Quarter One 2024
 
Finding Java's Hidden Performance Traps @ DevoxxUK 2024
Finding Java's Hidden Performance Traps @ DevoxxUK 2024Finding Java's Hidden Performance Traps @ DevoxxUK 2024
Finding Java's Hidden Performance Traps @ DevoxxUK 2024
 
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers:  A Deep Dive into Serverless Spatial Data and FMECloud Frontiers:  A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
 
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...Connector Corner: Accelerate revenue generation using UiPath API-centric busi...
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...
 

Thinking about Usability and the User Experience