ISO 9001:2008 in school


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ISO 9001:2008 in school

  1. 1. 19 October 2012
  2. 2. ISO DIFFERENT ACRONYMS International Organisation for Standardisation Organisation International de Normalisation Whatever the country, whatever the language to fit all-purpose "ISO" Greek isos, meaning "equal".3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 2
  3. 3. History of ISO ISO was born from the union of two organisations - the ISA (International Federation of the National Standardising Associations), established in New York in 1926, and the UNSCC (United Nations Standards Coordinating Committee), established in 1944. In October 1946, delegates from 25 countries, meeting at the Institute of Civil Engineers in London, decided to create a new international organisation, of which the object would be "to facilitate the international coordination and unification of industrial standards". The new organisation, ISO, officially began operations on 23 February 1947 ISO is the world largest standards developing organization. Between 1947 and the present day, ISO has published more3-Nov-12 than 16 500@InternationalGoundory ISO 9001:2008 MGSSNF by Mr Deenesh Standards 3
  4. 4. ISO in Action  1951 – The First ISO Standard was published  1987 – Various standards are created  To eliminate country to country differences  To eliminate terminology confusion  To increase QUALITY awareness  To provide a Quality Management System (QMS)3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 4
  5. 5. 3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 5
  6. 6. Quality Management System(Framework) Quality Fitness for purpose Excellence, Value for money Meeting Customer Expectations, not just needs Management System Planning, Organising, Directing, Work culture, Framework Controlling, Constructing Policies & Procedures3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 6
  7. 7. ISO Family Automotive ISO 10002 Customer satisfaction ISO/TS 10004:2010 Education ISO 9001;2008, IWA 2:2007 Energy ISO 50001, TC 242 Food safety ISO 22000:2005 Information security ISO/IEC 27001:2005 Health care IWA 1:2005 Local government ISO 9001;2008, IWA 4:2009 Medical devices ISO 13485:2003 Petroleum and gas ISO/TS 29001:2007 Risk ISO 31000 Ship recycling ISO 30000:2009 Supply chain security ISO 28000:20073-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 7
  8. 8. ISO 9000  The ISO 9000 family of standards represents an international consensus on good quality management practices. It consists of standards and guidelines relating to QMS and related supporting standards.  ISO 9001:2008 is the standard that provides a set of standardised requirements for a quality management system, regardless of what the user organisation does, its size, or whether it is in the private, or public sector.3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 8
  9. 9. The Journey of ISO 9001  ISO 9000:1987 – Focus on Quality Assurance (QA) but the principles were different for Production and Service Industry.  ISO 9000:1994 – Focus on QA, it was generic (means it was applicable for all type of Industries.)  ISO 9001:2000 – As the competition increase in the year 2000, it was need to give more preference to the customer needs. This standard was not only based on QA but give more preference to Customer Satisfaction and Standardisation.  ISO 9001:2008 – Besides QA, Customer Satisfaction and Standardisation - has identified / talks about the requirements of : 1) Customer Requirements 2) System Requirements 3) Legal Requirements (Statutory Compliances) 4) Training Competency3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 9
  10. 10. Customer Expectation & Service3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 10
  11. 11. ISO 9001:2008 ISO 9001 gives the requirements for what the organisation must do to manage processes affecting quality of its products and services ISO 9001 is concerned with the way an organisation goes about its work  They are not product standards  They are not service standards  They are process standards  They can be used by product manufacturers and service providers3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 11
  12. 12. What is a Process? Process is a sequence of interdependent and linked PROCEDURES which at every STAGE consume one or more RESOURCES to CONVERT inputs into outputs. These outputs then serve as inputs for the next stage until a known GOAL or END RESULT is reached.3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 12
  13. 13. Process Approach PDCA Cycle3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 13
  14. 14. Steps for implementation of ISO 9001:2008 1. Conduct awareness programme (top to down) 2. Form a Steering Committee and task force for documentation 3. Identify and define the processes 4. Train personnel in the use of procedures and formats 5. Train internal auditors 6. Primary assessment of the system through PDCA and internal audit 7. Apply corrective actions for non-conformities 8. Apply for certification 9. Second assessment of the system through PDCA and internal audit 10. Pre-certification audit by certified body 11. Take corrective actions 12. Improve the system as per audit report 13. Final audit and certification3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 14
  15. 15. Five Steps in ISO 1 Identify Customer needs 2 Say what you do 3 Do what you say 4 Prove it 5 Improve it3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 15
  16. 16. Clause 1.0General Standard is generic means applicable to all types of Organization, regarding of type, size and product provided. Enhance in meets customer needs and regulatory requirements. Aims to enhance customer satisfaction through effective application of system and processes for continual improvement. Application : Exclusions are made limited to requirements within clause 7, and such exclusions do not affect the organization’s ability, or responsibility. e.g. Clause 7.3 Design and Development is applicable for production industry and not applicable for Service Industry. Clause 7.6 Control of monitoring and measuring equipments 3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 16
  17. 17. Clause 2.0Normative references The following referenced documents are indispensible (essential) for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the references document (including any amendments) applies. 3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 17
  18. 18. Clause 3.0Terms and Definitions: Speaks about different terms and definitions used in ISO 9001 QMS Standard: Conformity Quality plan Auditee Non-Conformity Objective evidence Auditor Defect Inspection Audit Team Preventive action Verification Continuous Corrective action Review Continual Document Audit Measurement Record Audit findings Analyses Quality Manual Audit conclusions 3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 18
  19. 19. ISO 9001:2008 Breakdown 4 5 6 7 8 Quality Management Resource Product Measurement, Management Responsibility Management Realisation Analysis & System Improvement4.1 General 5.1 Mgmt 6.1 Provision of 7.1 Planning of 8.1 GeneralRequirements Commitment Resources Product Realisation 8.2 Monitoring &4.2 Documentation 5.2 Customer Focus 6.2 Human 7.2 Customer- MeasurementRequirements Resources Related Processes 5.3 Quality Policy 8.3 Control of Non- 6.3 Infrastructure 7.3 Design And Conforming Product 5.4 Planning Development 6.4 Work 8.4 Analysis of Data 5.5 Environment 7.4 Purchasing Responsibility, Author 8.5 Improvement ity & Communication 7.5 Production & Service Provision 5.6 Mgmt. Review 7.6 Control of Monitoring & Meas. Devices3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 19
  20. 20. Application of ISO 9001:2008 in Secondary Schools Clause 4 –General Requirements Documentation requirementsRequirement Function vis-à-vis the QMSQuality policy Vision, aim and objectives set by the school for QMSQuality manual References of all applicable documented procedures and other criteria based on the QMSControl of documents Ensure documents are continuously updated Traceability of document and available for useControl of records Activities carried out (extra-curricular activities) Learner and instructional records3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 20
  21. 21. Application of ISO 9001:2008 in Secondary Schools Clause 5 – Management Responsibility  Management commitment  The top management shall identify the educational service which satisfies the needs and expectations of the leaner (customer focus)  Quality Policy  Planning - Quality Objectives, QMS Planning (Management shall identify and show its commitment to continuous improvement of the educational service and the QMS)  Responsibility, authority & communication3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 21
  22. 22. Application of ISO 9001:2008 in Secondary Schools Clause 6 – Resource Management Human Resource Resource Management Work Infrastructure Environment3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 22
  23. 23. Application of ISO 9001:2008 in Secondary Schools Clause 7 – Product RealisationRequirement Function vis-à-vis the QMSPlanning the realisation Daily plans, weekly plans, curriculum designLearner-related Processes Providing a safe environment, learner centred educationDesign and development Time table, school activities, pedagogical toolsPurchasing Purchase comply to norms and regulationsProduction and Service Providing education as per aptitude, knowledge,Provision skills and ability of the learner.Control of monitoring and Tests and assessment toolsmeasuring devices3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 23
  24. 24. Application of ISO 9001:2008 in Secondary SchoolsClause 8 – Measurement, Analysis and Improvement Requirement Function vis-à-vis the QMS Monitoring & Education should meet the leaner’s expectations, audits Measurement to verify the use of established methods for educational processes Control of Non- Taking action to eliminate the detected non-conformity Conforming Product Analysis of Data Analysis of students’ performance Improvement Continuously improve the effectiveness of the QMS and implement corrective and preventive actions that are identified by analysis of data3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 24
  25. 25. ISO 9001:2008 Framework3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 25
  26. 26. Benefits after implementation of ISO 9001:2008  Improves the operational culture of a school to achieve a level of acceptable excellence  Brings a positive work environment and proves beneficial to school  An ISO 9001-based education institution has improved understanding among the staff, streamlined institution operation, clearer right and responsibilities of students, quality improvement and a marketing edge  In terms of administrative processes, a clearer and more systematic approach to educational operation (contd...)3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 26
  27. 27. Benefits after implementation of ISO 9001:2008 • Provides on-going feedback as to how well schools and their staff are performing with management • Brings a standardisation in classroom management • An attitudinal shift in staff members to quality-related issues in day-to-day work processes and thus enables organisations to better operate in terms of customer (student) satisfaction • PRB Report (Volume 1, Recommendation 8.23, pp. 67):  Bonus of 3 days’ pay in respect of an organisation/section, which has been ISO certified and has maintained the ISO standards for the preceding period of two years ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory3-Nov-12 27
  28. 28. Pitfalls of ISO 9001:2008 framework  Lack of management commitment (hence, resources)  Some staff feel the sense of exclusion and frustration which may be caused by the top-down approach of ISO 9001, along with tightened controls over the teacher’s professional work by standardised procedures  Considerable and continuous paperwork and monetary costs to establish and maintain the system  Inability of educators to fully understand the new quality system and it has been recognised as a serious problem3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 28
  29. 29. Eight Quality Management Principles of ISO 1. Customer focus 2. Leadership 3. Personnel involvement 4. Process approach 5. System approach to management 6. Continuous improvement 7. Factual approach to decision making 8. Mutually beneficial relationships with suppliers3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 29
  30. 30. Example  12.3 ORGANISATION OF MUSIC DAY 1.0 Objective/Scope This procedure describes the activities related to the Music Day within MGSS NF and to ensure that the music day ends up as a successful and faultless event. 2.0 Reference  Section 7.1 of ISO 9001:2008  Section 7.5 of ISO 9001:2008  Section 7.5 of IWA2:2007 3.0 Definition  REC: Rector  O.C: Overall Coordinator  PTA: Parent Teachers’ Association 4.0 Responsibilities 4.1 The Rector shall have the overall responsibility to ensure that the extra-curricular activities are carried out effectively 4.2 Overall Coordinator is responsible for the organisation of the event 4.3 All personnel shall be responsible to follow procedures as described below 5.0 Procedure 5.1 Organisation of Music Day Flowchart 6.0 Associated Documents3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 30
  31. 31. START Decides on provisional dates for activities REC Calls upon a staff meeting and REC PTA Meeting communicates the day .A Music committee is appointed with an Overall Coordinator -Sponsors -Budgeting Meetings are scheduled once a week .Dates O.C are set for submission of items by classes and communicated to staffs Provision made for sound equipment,(Salles Verte), stage and budget approved by Rector & PTA O.C Items collected by M.C. Provisional O. C Rehearsal at Program is set up and approved by Rector class levels All items viewed by O.C O.C Review for corrective O.C/ action REC Items retained by O.C? Final programs set up- Some items maybe O.C cancelled or request for improvements A3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 31
  32. 32. Contd... A Stage rehearsal as per the time set OC by O.C (1 day before Music Day) Typing of programs & distribution to O.C staff members Assignment of roles to O.C members for O.C next day: Presentation, responsible for participants/students END3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 32
  33. 33. Thank you Any Question?3-Nov-12 ISO 9001:2008 @ MGSSNF by Mr Deenesh Goundory 33