2.  As managing director of The Firm Search LLC, Dale
Sternberg has helped a number of Fortune 300
companies secure talented employees. In addition
to her day-to-day job functions, Dale Sternberg
pursues a personal interest in emotional intelligence
and other topics related to human psychology.
For a business leader, few skills are as effective in
motivating employees as that of empathy. Empathy
is, by definition, the ability to relate to and
understand other people. It allows a person to meet
others where they are and to compromise, rather
than to unilaterally impose one's own opinion on
others.

3.  An empathetic leader communicates with his or her
employees, discovers how they think and feel about
a situation and then uses that insight to drive decision
making.
As one of the four core components of emotional
intelligence, empathy gives a leader the ability to use
emotions as a tool. This does not mean taking
advantage of others, but rather leading responsibly
and with full understanding of how decisions affect
others. When a leader is able to show employees that
he or she respects their thoughts and feelings, both
morale and workplace engagement improves.