Building Collaborative Webinars and Virtual Meetings

© 2015 NetSpeed Learning Solutions. All rights reserved. 1
Building Collaborative
Webinars and Virtual
Meetings
May 12, 2015

Webinar Objectives
• Use every interaction tool in your web
conference platform to build
engagement in classes and meetings
• Design virtual meetings and training
sessions with participant engagement
in mind
• Minimize multi-tasking in your
meetings and webinars

About Cynthia Clay
• 25+ years of experience
• Author of Great Webinars
• An expert in collaborative,
engaging virtual learning

Questions!
What is your top-of-mind question today?

5© 2015 NetSpeed Learning Solutions. All rights reserved.
Confess
How often do you multi-
task when attending
webinars?

Confess
Why do you choose to
multi-task?

Self Assessment
I design engaging online
learning programs and
virtual meetings.

Self Assessment
I build virtual presence
when I facilitate online
learning and virtual
meetings.

Self Assessment
I facilitate learning instead
of lecturing in the virtual
classroom.

Self Assessment
I use all the interaction
tools in my web platform
when I lead a class or a
meeting.

Self Assessment
I make my virtual learning
sessions “sticky.”

Maximum Engagement
Design to
Engage
Facilitate
Discovery
Build
Virtual
Presence
Interact
and Solve
Problems
Make
Learning
“Sticky”

Design to Engage

This is a Visual Medium

Spend no more
than one minute
per slide.
Technique 1

Use less text and
more compelling
images.
Technique 2

Presentation Zen
Before

Presentation Zen
After

Presentation Zen
Before

Presentation Zen
After

Your Virtual Tool Kit
Chat
Polling
Annotation Tools
Emoticons/Status Icons
Video/Audio
Streaming Video
Breakout Rooms

What interaction tools do you use
most often?

Chat
Polling
Annotation Tools
Emoticons/Status Icons
Video/Audio
Streaming Video
Breakout Rooms

Short Videos

A Challenging Coworker
The Manipulator
The coworker who attempts to
influence your attitude or behavior
through deception or secrecy.

Short Video

Chat with Video
What clues in the video tell you that you might be
working with a manipulator?
Example

Maximum Engagement
Design to
Engage
Facilitate
Discovery
Build
Virtual
Presence
Interact
and Solve
Problems
Make
Learning
“Sticky”

Facilitate Discovery

New Mindset
What is Discovery Learning?

Discovery Learning?
Is it possible to create a discovery learning
experience in the virtual classroom?

Ask good
questions to
facilitate learning
Technique 3

Why Ask Questions?
• Develop interest in the topic
• Check on learner readiness
• Review key concepts
• Stimulate thinking and
insight
• Develop critical thinking skills
• Encourage learning transfer

Research
• More effective in producing
achievement gains
• Foster learning (particularly oral
questions)
• Result in greater comprehension

Lower Cognitive Questions
• Probe for facts
• Usually closed
• Direct
• Stimulate recall
• Check for knowledge
Should you ask lower cognitive
questions?

Status Icons
• Do you agree or disagree?
• Have you printed the handout?
• Are you ready to move forward?
• Let’s give Bob a round of
applause.
• Raise your hand if you have an
example.

Higher Cognitive Questions
• Stimulate thinking
• Require learners to combine
information or provide
evidence
• Usually open-ended
• Encourage interpretation
• May lead to synthesis or call
for inference

Example
What is an example of a
higher cognitive question?

Example

Maximum Engagement
Design to
Engage
Facilitate
Discovery
Build
Virtual
Presence
Interact
and Solve
Problems
Make
Learning
“Sticky”

Build Virtual Presence

Virtual Presence

Social or Virtual Presence
The way people represent themselves
in their online environment
The degree to which a facilitator is
perceived as a “real” person online

Streaming Video
Do you like the facilitator
on streaming video?
Why or Why Not?

Building Virtual Presence
• Reduced ambiguity
• Increased connection
• Reduced conflict

Facilitator On Camera

Look into the
camera when you
are speaking
Technique 4

Look into the
camera when
they are speaking
Technique 5

What Most Learners Say
• Builds rapport
• Holds attention
• Creates connection
• Reduces the tendency to multi-task
• Creates the experience of a virtual
classroom

Maximum Engagement
Design to
Engage
Facilitate
Discovery
Build
Virtual
Presence
Interact
and Solve
Problems
Make
Learning
“Sticky”

Interact & Solve Problems

Interact every two
to three minutes
Technique 6

Think of a time when you have
manipulated a person or a
situation by withholding
information, flattering, or sharing
information in secret.
What motivated you?
Reflection Chat
Example

Debriefing Chat Comments
• Use their names
• Comment on their points
• Link comments
• Get to know them
• Encourage peer-to-peer
chatting

Collaborate on
shared problems
Technique 7

Whiteboard (Annotation)

Breakout Rooms

Interact!
• Pose juicy questions to stimulate
thinking.
• Use chat to solicit open responses.
• Use polls to capture and compare
opinions.
• Generate ideas on a whiteboard.
• Use breakout rooms to problem
solve.

Can You Lecture?
Yes.
Keep it short.

Extend Respect
• Use good listening and questioning skills to
encourage openness.
• Pay attention to your gut/intuition.
Example

Maximum Engagement
Design to
Engage
Facilitate
Discovery
Build
Virtual
Presence
Interact
and Solve
Problems
Make
Learning
“Sticky”

Make Learning “Sticky”

Use stories to
frame key points
Technique 8

Story with Examples

Story with Poll
Which behavioral clues have you
experienced personally at work?
• Offers unusual favors, gifts or flattery
• Appeals to your sense of guilt
• Deceives you
• Presents only positive reasons (no
negatives)
• Misrepresents or excludes data
• Whispers in your ear
• Asks a leading question or pretends to
ask for input
• Tells stories that are inconsistent
Example

Theorize less and
apply more
Technique 9

Demonstration

Learner Feedback

Maximum Engagement
Design to
Engage
Facilitate
Discovery
Build
Virtual
Presence
Interact
and Solve
Problems
Make
Learning
“Sticky”

What’s Next?
What is one action you intend to take as
a result of participating in this webinar?

Virtual Facilitator Training
• Deep dive, comprehensive course
• Focused on virtual design and delivery
• Public courses offered six times/year
• Customized for private delivery in your web
conference platform

1. The Power of Connection: Building Virtual
Relationships
Create rapport and connection by strengthening virtual and social
presence in online interactions.
2. The Power of Web Conferencing: Running Effective
Virtual Meetings
Build consensus, solve problems, make decisions, and present
information effectively in virtual team meetings.

3. The Power of Calibration: Building
Accountability on a Virtual Team
Gain commitment through clear goals and expectations without
micro-managing.
4. The Power of Collaboration: Harnessing Individual
and Team Strengths
Delegate and assign tasks effectively, hold motivating one-to-one
conversations, and increase commitment to tasks and projects.

5. The Power of Celebration: Recognizing
Individual and Team Results
Create meaningful work opportunities, celebrate
accomplishments, and strengthen personal relationships to
increase accountability and commitment.
Programs include asynchronous assignments to increase learning
transfer after each web workshop.

• Link to download our eBook
• Learn about the new
Virtual Leader™ program
• Receive a $345 discount
on the July Virtual
Facilitator Trainer
Certification program
Take our Survey

Q & A

Building Collaborative Webinars and Virtual Meetings

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