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Siebel Maintenance
Release Guide for
Innovation Pack 2013
Version 8.1.1.11, Rev. A
October 2013
Copyright © 2005, 2013 Oracle and/or its affiliates. All rights reserved.
This software and related documentation are prov...
Contents

How To Use This Guide

7

Siebel Maintenance Release Guides for Siebel Fix Pack 8.1.1.x Releases
Additional Docu...
Contents ■

Resolved Bugs in Siebel Fix Pack 8.1.1.11
Siebel
Siebel
Siebel
Siebel
Siebel
Siebel
Siebel
Siebel
Siebel
Siebe...
Contents ■

Siebel
Siebel
Siebel
Siebel

Reports 96
Server Remote 103
Travel & Transportation
UI Framework 108

103

Oracl...
Contents ■

6

Siebel Maintenance Release Guide for Innovation Pack 2013 Version
8.1.1.11, Rev. A
Siebel Maintenance Release
Guide for Innovation Pack 2013,
Version 8.1.1.11, Rev. A

October 2013
NOTE: Always check My Or...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ How To Use This Guide

NOTE: Verify ...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ How To Use This Guide

To access the...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ What’s New in This Revision

What’s ...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Installing the Siebel Fix Pack

Inst...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Installing the Siebel Fix Pack

For ...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Installing the Siebel Fix Pack

■

I...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Installing the Siebel Fix Pack

NOTE...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Installing the Siebel Fix Pack

Tabl...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Installing the Siebel Fix Pack

Abou...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Installing the Siebel Fix Pack

Abou...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Installing the Siebel Fix Pack

Abou...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Enhancements and Updates in Siebel F...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Enhancements and Updates in Siebel F...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Enhancements and Updates in Siebel F...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Enhancements and Updates in Siebel F...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Enhancements and Updates in Siebel F...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Enhancements and Updates in Siebel F...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Enhancements and Updates in Siebel F...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Enhancements and Updates in Siebel F...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Enhancements and Updates in Siebel F...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Enhancements and Updates in Siebel F...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Configuration Instructions for Enhan...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Quick Fixes Included in Siebel Fix P...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Quick Fixes Included in Siebel Fix P...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Quick Fixes Included in Siebel Fix P...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Quick Fixes Included in Siebel Fix P...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Quick Fixes Included in Siebel Fix P...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Quick Fixes Included in Siebel Fix P...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Quick Fixes Included in Siebel Fix P...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Resolved Bugs in Siebel Fix Pack 8.1...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Resolved Bugs in Siebel Fix Pack 8.1...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Resolved Bugs in Siebel Fix Pack 8.1...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Resolved Bugs in Siebel Fix Pack 8.1...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Resolved Bugs in Siebel Fix Pack 8.1...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Resolved Bugs in Siebel Fix Pack 8.1...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Resolved Bugs in Siebel Fix Pack 8.1...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Resolved Bugs in Siebel Fix Pack 8.1...
Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.
A ■ Resolved Bugs in Siebel Fix Pack 8.1...
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Transcript of "Mr guide innovation_pack_2013_version_8.1.1.11_rev_a (1)"

  1. 1. Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A October 2013
  2. 2. Copyright © 2005, 2013 Oracle and/or its affiliates. All rights reserved. This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means. Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited. The information contained herein is subject to change without notice and is not warranted to be errorfree. If you find any errors, please report them to us in writing. If this is software or related documentation that is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, the following notice is applicable: U.S. GOVERNMENT END USERS: Oracle programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, delivered to U.S. Government end users are “commercial computer software” pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, use, duplication, disclosure, modification, and adaptation of the programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, shall be subject to license terms and license restrictions applicable to the programs. No other rights are granted to the U.S. Government. This software or hardware is developed for general use in a variety of information management applications. It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury. If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group. This software or hardware and documentation may provide access to or information on content, products, and services from third parties. Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services. Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services. Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc. Access to Oracle Support Oracle customers have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.
  3. 3. Contents How To Use This Guide 7 Siebel Maintenance Release Guides for Siebel Fix Pack 8.1.1.x Releases Additional Documentation 9 What’s New in This Revision 10 Release Notes for Siebel Fix Pack 8.1.1.11 Installing the Siebel Fix Pack 8 10 11 Overview of Siebel Fix Pack Installation 11 Installing the Siebel Fix Pack on Microsoft Windows Installing the Siebel Fix Pack on UNIX 18 Postinstallation Tasks 18 Uninstalling Siebel Fix Packs 19 18 Enhancements and Updates in Siebel Fix Pack 8.1.1.11 19 RF 971: Extensibility Features of Siebel Open UI 20 RF 1007: Siebel Multisite Ordering Module 20 RF 1021: Telecommunications Subscription Management: Siebel Open UI 20 RF 1025: Orders for Fleet Management 21 RF 1029: Siebel eService Customer Self-Service Portal 21 RF 1030: Siebel Open UI Partner Portal 22 Siebel Clinical (CTMS) Enhancements: RF 967, RF 1011, and RF 1137 23 RF 1059: Siebel Catalog Browse Enhancements 24 RF 1061: Siebel Open UI Chat 24 Siebel Loyalty Enhancements: RF 1095 and RF 1222 25 RF 1128: Siebel Open UI Field Service Dispatch Board 25 RF 1129: Siebel Hospitality: Siebel Open UI Function Space Diary 26 RF 1131: Siebel Marketing for Siebel Open UI 26 RF 1166: Customer Order Management Administration Views for Siebel Open UI RF 1189: Siebel Calendar Integration 27 RF 1192: Siebel Disconnected Mobile 27 RF 1193: Siebel Disconnected Mobile for Service 27 RF 1202: Siebel Installation and Patching Enhancements 28 RF 1214: JMS Multithreading Support 29 RF 1239: Siebel Search Enhancement: Siebel Open UI Find 29 Configuration Instructions for Enhancements and Updates Instructions for RF 1239 27 29 30 Quick Fixes Included in Siebel Fix Pack 8.1.1.11 30 Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A 3
  4. 4. Contents ■ Resolved Bugs in Siebel Fix Pack 8.1.1.11 Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel Siebel 4 37 Application Integration 38 Apps - Customer Order Management 39 Data Quality 48 Apps - Field Service 50 Apps - Handheld Client 52 Apps - Marketing 52 Apps - Multichannel Technologies 55 Apps - Oracle Customer Hub 59 Apps - PRM 59 Apps - Sales 59 Apps - Search & Knowledge Management 60 Apps - Service 65 Apps - UCM 67 Calendar 68 Communications & Energy 70 Consumer Goods 71 Core - Automation 71 Core - Common Components 71 Core - DB Deployment and Configuration 72 Core - EAI 72 Core - EIM/Database 74 Core - PIM Integration 74 Core - Server BizLogic Script 75 Core - Server BizLogic WF 76 Core - Server Infrastructure 77 Core - Server OM Frwks 77 Core - Social 79 Core - Tools 80 Core - Unix/Windows 81 Core - zSeries 81 CRM Desktop 81 CRM Integration to Oracle Realtime Scheduler Data Model 84 Documents 85 Engineering - Installer 85 Engineering - Rel Eng 86 Financial Services 87 Life Sciences 87 Loyalty 90 Mobile Applications 92 Public Sector 96 82 Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A
  5. 5. Contents ■ Siebel Siebel Siebel Siebel Reports 96 Server Remote 103 Travel & Transportation UI Framework 108 103 Oracle Welcomes Your Comments 120 Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A 5
  6. 6. Contents ■ 6 Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A
  7. 7. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A October 2013 NOTE: Always check My Oracle Support for the latest revision of this guide. From within My Oracle Support, navigate to the Knowledge tab and search for Article ID 880452.1. See also “Siebel Maintenance Release Guides for Siebel Fix Pack 8.1.1.x Releases” on page 8. What’s in This Guide This guide includes the following information: ■ How To Use This Guide on page 7 ■ What’s New in This Revision on page 10 ■ Release Notes for Siebel Fix Pack 8.1.1.11 on page 10 ■ Installing the Siebel Fix Pack on page 11 ■ Enhancements and Updates in Siebel Fix Pack 8.1.1.11 on page 19 ■ Configuration Instructions for Enhancements and Updates on page 29 ■ Quick Fixes Included in Siebel Fix Pack 8.1.1.11 on page 30 ■ Resolved Bugs in Siebel Fix Pack 8.1.1.11 on page 37 ■ Oracle Welcomes Your Comments on page 120 How To Use This Guide This document, Siebel Maintenance Release Guide, Version 8.1.1.11, applies to Siebel Fix Pack 8.1.1.11. This guide provides the installation information, enhancements, instructions for enhancements, Quick Fixes, and bug fixes that apply to or that are included in the applicable Siebel Fix Pack 8.1.1.x release. Detailed installation instructions are now provided in the Siebel Installation Guide for the operating system you are using. You can install the current Siebel Fix Pack 8.1.1.x as a patch installation for an existing installation of Siebel Business Applications version 8.1.1 or a prior Siebel Fix Pack 8.1.1.x release. You can also install the current Siebel Fix Pack as a new installation. Use this Siebel Maintenance Release Guide in conjunction with Siebel Bookshelf documents, particularly the Siebel Installation Guide for the operating system you are using. You might also need to refer to the Siebel Maintenance Release Guides or the Siebel Installation Guides for previous Siebel Fix Pack 8.1.1.x releases. Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A 7
  8. 8. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ How To Use This Guide NOTE: Verify the availability and applicability of all applicable Siebel Fix Pack or Quick Fix releases with Oracle Global Customer Support before you install. For more information about the available patch releases for Siebel CRM, see 975515.1 (Article ID) on My Oracle Support. For more information about finding and downloading patch releases for Siebel CRM, see 975535.1 (Article ID) on My Oracle Support. The information contained herein supersedes, for warranty and other purposes, the contents of all other documentation that may accompany this product, including the following: ■ My Oracle Support (https://support.oracle.com) ■ The Certifications application on My Oracle Support (https://support.oracle.com) The Certifications tab on My Oracle Support is a self-service certification application that is part of My Oracle Support (MOS) and that provides a structured display of certification data. You can search by platform, release version, product, and more. For version 8.1.1.9 and later, the Certifications application on My Oracle Support replaces Siebel System Requirements and Supported Platforms on Oracle Technology Network. For more information, see 1492194.1 (Article ID) on My Oracle Support. NOTE: This guide might include references to functionality, products, platforms, and language support that are not available as part of the products that your organization has licensed. Consult Oracle Global Customer Support on My Oracle Support with questions regarding the applicability of Siebel Maintenance Release Guide items to your deployment. Siebel Maintenance Release Guides for Siebel Fix Pack 8.1.1.x Releases Separate Siebel Maintenance Release Guides are provided for each Siebel Fix Pack 8.1.1.x release, starting with version 8.1.1.5. This approach to publishing these guides is intended to make each version-specific guide more manageable to use. Siebel Fix Pack releases are cumulative and include all of the content of previous Fix Packs in the same series. For this reason, information in previous guides is also relevant to your implementation of Siebel Business Applications. For information about previous Siebel Fix Packs 8.1.1.x, see the applicable Siebel Maintenance Release Guide on My Oracle Support. Each guide provides only the installation information, enhancements, instructions for enhancements, Quick Fixes, and bug fixes that apply to or that are included in the applicable Siebel Fix Pack 8.1.1.x release. NOTE: For Siebel Fix Pack 8.1.1.10 and later (when it is installed as a patch release for an existing installation with an existing database), the Incremental Repository Merge feature replaces parts of the configuration instructions that were provided for ACRs and other enhancements in the Siebel Maintenance Release Guides for previous Siebel Fix Pack 8.1.1.x releases. You use Incremental Repository Merge to implement new enhancements. For an existing installation of Siebel CRM version 8.1.1.x, running Incremental Repository Merge is required after you install Siebel Fix Pack 8.1.1.11 in a migration installation. For more information about Incremental Repository Merge, see “Enhancements and Updates in Siebel Fix Pack 8.1.1.11” on page 19. For more information about migration installations for Siebel Enterprise Server and Siebel Web Server Extension, see “Overview of Siebel Fix Pack Installation” on page 11. 8 Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A
  9. 9. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ How To Use This Guide To access the latest revision of any of the Siebel Maintenance Release Guides for Siebel Fix Pack 8.1.1.x releases, from within My Oracle Support, navigate to the Knowledge tab, and search for Article ID 880452.1. Table 1 identifies the Siebel Maintenance Release Guide that applies to each Siebel Fix Pack 8.1.1.x release. Table 1. Available Siebel Maintenance Release Guides for Siebel Fix Pack 8.1.1.x Releases Siebel Fix Pack 8.1.1.x Release Applicable Siebel Maintenance Release Guide Siebel Fix Pack 8.1.1.11 Siebel Maintenance Release Guide, Version 8.1.1.11 Siebel Fix Pack 8.1.1.10 Siebel Maintenance Release Guide, Version 8.1.1.10 Siebel Fix Pack 8.1.1.9 Siebel Maintenance Release Guide, Version 8.1.1.9 Siebel Fix Pack 8.1.1.8 Siebel Maintenance Release Guide, Version 8.1.1.8 Siebel Fix Pack 8.1.1.7 Siebel Maintenance Release Guide, Version 8.1.1.7 Siebel Fix Pack 8.1.1.6 Siebel Maintenance Release Guide, Version 8.1.1.6 Siebel Fix Pack 8.1.1.5 Siebel Maintenance Release Guide, Version 8.1.1.5 Siebel Fix Pack 8.1.1.1 through Siebel Fix Pack 8.1.1.4 Siebel Maintenance Release Guide, Version 8.1.1.x Additional Documentation Oracle reserves the right to modify the documentation for Siebel Business Applications at any time. For related Siebel CRM documentation, see the following: ■ My Oracle Support (https://support.oracle.com) (requires valid customer account) ■ The Certifications application on My Oracle Support (https://support.oracle.com) The Certifications tab on My Oracle Support is a self-service certification application that is part of My Oracle Support (MOS) and that provides a structured display of certification data. You can search by platform, release version, product, and more. For version 8.1.1.9 and later, the Certifications application on My Oracle Support replaces Siebel System Requirements and Supported Platforms on Oracle Technology Network. For more information, see 1492194.1 (Article ID) on My Oracle Support. ■ Siebel Bookshelf for Oracle’s Siebel Business Applications, Version 8.1/8.2 (http:// www.oracle.com/technology/documentation/siebel.html) on Oracle Technology Network (OTN) Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A 9
  10. 10. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ What’s New in This Revision What’s New in This Revision Table 2 describes the changes in this version of the documentation. Table 2. What’s New in Siebel Maintenance Release Guide, Version 8.1.1.11, Rev. A Topic Description “Release Notes for Siebel Fix Pack 8.1.1.11” on page 10 Updated these sections. “Enhancements and Updates in Siebel Fix Pack 8.1.1.11” on page 19 “Configuration Instructions for Enhancements and Updates” on page 29 “Quick Fixes Included in Siebel Fix Pack 8.1.1.11” on page 30 “Resolved Bugs in Siebel Fix Pack 8.1.1.11” on page 37 “Installing the Siebel Fix Pack” on page 11 Updated this section for Siebel Fix Pack 8.1.1.11. The installers for Siebel Enterprise Server and Siebel Web Server Extension have changed significantly. Installation instructions are now located in the Siebel Installation Guide for the operating system you are using. Release Notes for Siebel Fix Pack 8.1.1.11 The following section describes known issues with Siebel Fix Pack 8.1.1.11, as well as any applicable workaround information. NOTE: For a comprehensive list of all Siebel 8.1 Release Notes, see Siebel Release Notes on My Oracle Support (Article ID 557191.1). Siebel Innovation Pack 2013 customers wno plan to use Siebel Mobile - Disconnected functionality must also download a critical Siebel 8.1.1.11 Quick Fix that is planned for release in the next 30 days. This upcoming Quick Fix is not required for you to be able to install Siebel Innovation Pack 2013, but it does contain critical fixes that are recommended for all mobility customers. Please check My Oracle Support for information about this upcoming Quick Fix and download the Quick Fix when it becomes available. 10 Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A
  11. 11. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Installing the Siebel Fix Pack Installing the Siebel Fix Pack This topic includes the following information: ■ “Overview of Siebel Fix Pack Installation” on page 11 ■ “Installing the Siebel Fix Pack on Microsoft Windows” on page 18 ■ “Installing the Siebel Fix Pack on UNIX” on page 18 ■ “Postinstallation Tasks” on page 18 ■ “Uninstalling Siebel Fix Packs” on page 19 Overview of Siebel Fix Pack Installation This topic is part of “Installing the Siebel Fix Pack” on page 11. In order to receive the full benefit of all of the product enhancements contained in the Siebel Business Applications releases covered by this guide, and to maintain a fully supported Siebel Business Applications installation, install each product component shown on the Bill of Materials by following the Siebel Fix Pack 8.1.1.x installation instructions. For general installation information, read this section, “Installing the Siebel Fix Pack” on page 11. For detailed installation instructions, see the Siebel Installation Guide for the operating system you are using. Install the Siebel Fix Pack for all of the applicable products in your existing deployment. NOTE: This Siebel Maintenance Release Guide includes information for the applicable Siebel Fix Pack 8.1.1.x release. Each Fix Pack is cumulative and includes all of the fixes that were included in previous Siebel Fix Pack 8.1.1.x releases. You can install the latest Siebel Fix Pack 8.1.1.x release for an existing installation of Siebel CRM version 8.1.1 or any prior version 8.1.1.x release. Siebel Fix Pack 8.1.1.11 supports new installation and uninstallation options. You can use the Fix Pack installer to perform new installations of Siebel Enterprise Server and Siebel Web Server Extension (SWSE) from the Siebel installation image. Siebel Fix Pack 8.1.1.11 is also known as Siebel Innovation Pack 2013. Before you install this Fix Pack, it is strongly recommended that you read all of the information in the topics in this section, “Installing the Siebel Fix Pack” on page 11, and in other applicable sections of this guide. See also any relevant articles on My Oracle Support. The Siebel Installation Guide for the operating system you are using describes Siebel Fix Pack installation and related tasks for several key products, but not for all of the Siebel Business Applications products that might apply to your deployment. NOTE: After you install the Siebel Fix Pack 8.1.1.x release, you might have to perform additional configuration tasks in order to implement any enhancements and updates that you plan to use. For more information, see “Enhancements and Updates in Siebel Fix Pack 8.1.1.11” on page 19 and “Configuration Instructions for Enhancements and Updates” on page 29. It is strongly recommended that you review the configuration instructions before installing. The instructions for some of the enhancements and updates might also include steps to be performed before you install the Siebel Fix Pack. See also “Quick Fixes Included in Siebel Fix Pack 8.1.1.11” on page 30. Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A 11
  12. 12. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Installing the Siebel Fix Pack For more information about the available patch releases for Siebel CRM, see 975515.1 (Article ID) on My Oracle Support. For more information about finding and downloading patch releases for Siebel CRM, see 975535.1 (Article ID) on My Oracle Support. This topic includes the following information: ■ “Installation Scenarios Described in This Guide” on page 12 ■ “Applicable Base Releases” on page 13 ■ “About Obtaining the Siebel Fix Pack Media” on page 14 ■ “About Running Siebel Image Creator” on page 14 ■ “About Installing Siebel Fix Packs” on page 16 ■ “About Installing Languages” on page 17 ■ “About Installing Siebel Quick Fix Releases” on page 18 Installation Scenarios Described in This Guide This topic is part of “Overview of Siebel Fix Pack Installation” on page 11. The installation instructions in the Siebel Installation Guide for the operating system you are using apply to the following scenarios for installing Siebel CRM software: ■ Performing a new installation of Siebel CRM version 8.1.1.11. If you are installing Siebel CRM version 8.1.1.11 as a new installation, then follow the installation instructions in the latest Siebel Installation Guide for the operating system you are using. When you run the Siebel Fix Pack 8.1.1.11 installer for Siebel Enterprise Server and Siebel Web Server Extension (SWSE), you can choose whether to perform a new installation of version 8.1.1.11 or to install version 8.1.1.11 as a patch for an existing installation of version 8.1.1.x (version 8.1.1 through version 8.1.1.10). The installers use the Oracle Universal Installer (OUI) framework. For version 8.1.1.11 and later, you can install the Siebel Enterprise Server and SWSE as a new installation without any version 8.1.1 files required in the network image. The ability to perform any installation depends on your having used the Siebel Image Creator utility to correctly set up the Siebel installation images for all applicable versions. Use the latest version of the Siebel Installation Guide for the operating system you are using (such as version 8.1/8.2). This book is available on the version 8.1/8.2 Siebel Bookshelf. See the latest version for information about creating the Siebel installation image, installing Siebel Fix Pack 8.1.1.11, installing the Siebel database, configuring the server modules, uninstalling the software, and more. See also related Siebel Bookshelf guides, such as Deploying Siebel Open UI. You install most of the Siebel modules other than Siebel Enterprise Server and SWSE in the traditional way. You install version 8.1.1 as a new installation, then install Siebel Fix Pack 8.1.1.11 as a patch installation for version 8.1.1 (or for a prior version 8.1.1.x). These tasks are described in the Siebel Installation Guide for the operating system you are using. 12 Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A
  13. 13. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Installing the Siebel Fix Pack ■ Installing Siebel Fix Pack 8.1.1.11 (patching an existing Siebel CRM version 8.1.1 installation or a prior version 8.1.1.x installation). If you have already installed Siebel CRM version 8.1.1 or version 8.1.1.8 or later as a new installation, and are now installing Siebel Fix Pack 8.1.1.11 for version 8.1.1 (or for a prior version 8.1.1.x release, through version 8.1.1.10), then follow the instructions in the latest Siebel Installation Guide for the operating system you are using for installing the current release as a patch installation. For Siebel Enterprise Server and SWSE, the patch installation option is called a migration installation. The installer first renames your existing instance to a new location, then installs a new instance of the Siebel software using the original Oracle Home name and location. Finally, the installer migrates your custom settings and files to the new instance. If necessary, you can roll back the current release and revert to the original installation instance. Use the latest version of the Siebel Installation Guide for the operating system you are using (such as version 8.1/8.2). This book is available on the version 8.1/8.2 Siebel Bookshelf. See the latest version for information about creating the Siebel installation image, installing Siebel Fix Pack 8.1.1.11, rolling back the current release, and more. See also related Siebel Bookshelf guides, such as Deploying Siebel Open UI. When you installed Siebel CRM version 8.1.1 or 8.1.1.x as a new installation, you would have already referred to the Siebel Installation Guide for the operating system you are using. ■ If you are installing the Siebel Fix Pack for an existing installation of version 8.1.1 through version 8.1.1.7, or any existing installation that was originally installed as version 8.1.1, then you would have used a guide like version 8.1, Rev. A. ■ If you are installing the Siebel Fix Pack for an existing installation that was originally installed as version 8.1.1.8 through version 8.1.1.10, then you would have used a guide like version 8.1, Rev. B, Rev. C, or Rev. D. For previous versions of the Siebel Installation Guide for the operating system you are using (such as version 8.1, Rev. A through Rev. D), see 1461732.1 (Article ID) on My Oracle Support. ■ Adding languages. When you perform a new installation of Siebel CRM version 8.1.1.11, it is strongly recommended that you include any supported languages (language packs) that you require or expect to require. You can also use the installer for Siebel CRM 8.1.1.11 to add new languages, subject to limitations. For information about adding and deploying new languages, see the latest version of the Siebel Installation Guide for the operating system you are using. Applicable Base Releases This topic is part of “Overview of Siebel Fix Pack Installation” on page 11. In general, each Siebel Fix Pack can be installed as a patch installation for an existing Siebel CRM installation that is at a valid base version level for installing this Fix Pack. Installing any Siebel Fix Pack as a patch installation requires an existing installation of a qualified base release. Here, base release means the current version of the existing installation, including Siebel CRM version 8.1.1 software and optionally including any installed Siebel Fix Pack 8.1.1.x of a lower version or other installed patch releases, where applicable. Valid base releases are Siebel Industry Applications, version 8.1.1 or version 8.1.1.x. Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A 13
  14. 14. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Installing the Siebel Fix Pack NOTE: In order to run Siebel Business Applications software, all of the components of the Siebel Enterprise must be at the same version 8.1.1.x release level. About Obtaining the Siebel Fix Pack Media This topic is part of “Overview of Siebel Fix Pack Installation” on page 11. For patch installations, you obtain the Siebel Fix Pack 8.1.1.11 media files from My Oracle Support. For new installations, you obtain the Siebel Fix Pack 8.1.1.11 media files and the applicable version 8.1.1 media files from Oracle Software Delivery Cloud. For more information, see 1461640.1 (Article ID) on My Oracle Support. See also the Siebel Installation Guide for the operating system you are using. For more information about the available patch releases for Siebel CRM, see 975515.1 (Article ID) on My Oracle Support. For more information about finding and downloading patch releases for Siebel CRM, see 975535.1 (Article ID) on My Oracle Support. About Running Siebel Image Creator This topic is part of “Overview of Siebel Fix Pack Installation” on page 11. You use the Siebel Image Creator utility to create a Siebel installation image (sometimes called a network image) for any Siebel Fix Pack 8.1.1.x release. The installation image can include any Siebel installable product and language provided as part of this product release. You can also add products or languages to an existing installation image of the same version, for products or languages that were not previously included in the installation image. Installing any Siebel Business Applications release, including a new installation or patch installation of version 8.1.1.11, must be done from an installation image that was created using Siebel Image Creator. For more information about using the version of Siebel Image Creator provided with version 8.1.1.11 and about performing new installations or patch installations, see the latest version of the Siebel Installation Guide for the operating system you are using. This guide is located on the version 8.1/ 8.2 Siebel Bookshelf. For information about using the version of Siebel Image Creator provided with version 8.1.1, see version 8.1, Rev. A of the Siebel Installation Guide for the operating system you are using. This guide is available at 1461732.1 (Article ID) on My Oracle Support. NOTE: The Image Creator executable file is called snic.bat for Windows or snic.sh for UNIX and Linux. Always use the version of Siebel Image Creator that is provided with the Siebel Business Applications release for which you are creating the installation image. 14 Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A
  15. 15. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Installing the Siebel Fix Pack Table 3 identifies which version of Siebel Image Creator to use, and which JAR files you need, for creating the Siebel installation image for each installation case for version 8.1.1.11, for new installations or patch installations. Also include the JAR files for associated language packs, as needed. Table 3. Applicable Versions for Siebel Image Creator and JAR Files Installation Case For Siebel Enterprise Server and SWSE, create an installation image for version 8.1.1.11. Siebel Image Creator Version JAR Files Needed Version 8.1.1.11 Version 8.1.1.11 Version 8.1.1 Version 8.1.1.0 Version 8.1.1.11 Version 8.1.1.11 Version 8.1.1.11 Version 8.1.1.11 Perform either a new installation of version 8.1.1.11 or a patch installation for an existing installation of version 8.1.1 or version 8.1.1.x. NOTE: For new installations of Siebel Enterprise Server and SWSE, it is strongly recommended that you use the version 8.1.1.11 installers instead of using earlier version 8.1.1.x or 8.1.1 installers. For Siebel Mobile Web Client, Siebel Tools, and Siebel Management Server, create an installation image for version 8.1.1. Perform a new installation of version 8.1.1. (Then perform a patch installation of version 8.1.1.11 onto version 8.1.1.) For Siebel Mobile Web Client, Siebel Tools, and Siebel Management Server, create a patch-only installation image for version 8.1.1.11. Perform a patch installation of version 8.1.1.11 onto an existing installation of version 8.1.1 or version 8.1.1.x. For Siebel Sample Database, create an installation image for version 8.1.1.11. (First uninstall any existing installation of the Sample Database for version 8.1.1, including any installation for which you had manually updated the Sample Database.) Perform a new installation of version 8.1.1.11 to use with the Siebel Mobile Web Client or Siebel Tools. NOTE: For Siebel Enterprise Server and SWSE, you might also have existing installation images of version 8.1.1, version 8.1.1.8, version 8.1.1.9, or 8.1.1.10, from which you have performed new installations of version 8.1.1 or 8.1.1.x. For new installations of Siebel Enterprise Server and SWSE, it is strongly recommended that you use the updated version 8.1.1.11 installers instead of installing an earlier version and then installing the current release as a patch installation. Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A 15
  16. 16. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Installing the Siebel Fix Pack About Installing Siebel Fix Packs This topic is part of “Overview of Siebel Fix Pack Installation” on page 11. For each Siebel Business Applications product module, installing the latest Siebel Fix Pack 8.1.1.x release for an existing base installation replaces existing executable files and provides new files in addition to the base installation. For supported base releases, see “Applicable Base Releases” on page 13. When you run the Siebel Fix Pack 8.1.1.11 installer for Siebel Enterprise Server and Siebel Web Server Extension (SWSE), you can choose to perform a new installation or to perform a migration installation for an existing installation of version 8.1.1.x. If you choose to perform a new installation, then the installer installs version 8.1.1.11. If you choose to perform a migration installation of version 8.1.1.11, then you can install a new instance of version 8.1.1.11, to which you will migrate files and settings from your existing instance of version 8.1.1 or version 8.1.1.x. NOTE: After you perform a migration installation of the Siebel Fix Pack for Siebel Enterprise Server or SWSE, the installer reports on any conflicts that might have prevented some of your customermodified files from being migrated. You can review the report and migrate files manually, as needed. For more information, see the Siebel Installation Guide for the operating system you are using. If you plan to install any additional Siebel language packs, then review “About Installing Languages” on page 17 before you install any Siebel Fix Pack. Installing a Siebel Fix Pack also patches any installed languages. NOTE: References in this guide to Siebel Fix Pack 8.1.1.x releases might refer to the current Siebel Fix Pack release or might refer to a prior Siebel Fix Pack release. You must verify the availability, characteristics, and requirements of any Fix Pack releases, including new Siebel Fix Pack 8.1.1.x releases. Installation tasks and requirements for all future releases are subject to change and will be covered by updated documentation. For example, Siebel Fix Pack 8.1.1.11 introduces significant new installation changes. The Siebel Fix Pack must be installed from an installation image that you create using the Siebel Image Creator utility. This utility is described in version 8.1/8.2 of the Siebel Installation Guide for the operating system you are using. You must use the correct version of Image Creator, depending on what you are installing. For more information, see “About Running Siebel Image Creator” on page 14. For more information about stopping and restarting Siebel components, which is a required part of the Fix Pack installation process, see Siebel System Administration Guide. This guide is available on the Siebel Bookshelf. After you install version 8.1.1.x, you can also install any applicable Quick Fix release onto version 8.1.1.x. For more information, see “About Installing Siebel Quick Fix Releases” on page 18. Related Topics “Installing the Siebel Fix Pack on Microsoft Windows” on page 18 “Installing the Siebel Fix Pack on UNIX” on page 18 “Uninstalling Siebel Fix Packs” on page 19 16 Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A
  17. 17. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Installing the Siebel Fix Pack About Installing Languages This topic is part of “Overview of Siebel Fix Pack Installation” on page 11. Include or add all of the languages that you will require in your Siebel CRM version 8.1.1 or version 8.1.1.x installation image (network image), which you create by using the Siebel Image Creator utility. Include the same set of languages for all of the installation images for version 8.1.1 and version 8.1.1.x. Then install the software with the languages that you require. When you configure each installed Siebel Server and Siebel Web Server Extension (SWSE), you specify which installed languages you are deploying. You can add languages to an existing installation of version 8.1.1.11. However, some restrictions on adding languages apply. As an alternative, it is always an option to perform a new installation that includes the languages that you require. For more information about installing languages, including applicable limitations, see the Siebel Installation Guide for the operating system you are using, version 8.1/8.2. If you are not adding languages, then you do not need to perform the tasks described in this topic. Some postinstallation tasks are required in order to deploy a language that you added after the initial product installation and configuration: ■ If you add a language after you have configured an installed Siebel Server, then start the Siebel Server Configuration Wizard and run the configuration task Add Language Support for the Siebel Server. (It is not necessary to reconfigure the Siebel Server.) ■ If you add a language after you have configured an installed SWSE, then start the SWSE Configuration Wizard and run the configuration task Add Language Support for the SWSE Configuration. (It is not necessary to reconfigure the SWSE.) ■ After you add a language to your installed software, you must add the language to the Siebel database, import Siebel Repository data into the database for this language, and run the MLOV (multilingual LOV) conversion utility. It is strongly recommended that you perform databaserelated tasks after installing applicable Fix Packs or other patch releases. Related Topics “About Running Siebel Image Creator” on page 14 “Uninstalling Siebel Fix Packs” on page 19 Related Books Siebel Installation Guide for the operating system you are using Siebel Global Deployment Guide Configuring Siebel Business Applications The Certifications application on My Oracle Support Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A 17
  18. 18. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Installing the Siebel Fix Pack About Installing Siebel Quick Fix Releases This topic is part of “Overview of Siebel Fix Pack Installation” on page 11. After installing a Siebel Fix Pack 8.1.1.x release as described in this guide, you can also install any applicable Siebel Quick Fix release onto version 8.1.1.x. When you install a Quick Fix, the installed languages might also be patched, depending on the content of the Quick Fix release. NOTE: Installing a Quick Fix might entail restrictions for some subsequent installations, such as new Siebel languages or later Siebel Fix Pack releases. You can uninstall a Quick Fix before adding new languages, then reinstall it later. For detailed information about a particular Siebel Quick Fix, see the documentation that is provided separately with the Quick Fix. In some cases, installing particular Siebel Quick Fixes might be required after installing a Siebel Fix Pack release. If so, this requirement will be documented in the release notes section of this guide. The following related topic lists the Quick Fix releases that are included in the current Siebel Fix Pack 8.1.1.x release. Related Topic “Quick Fixes Included in Siebel Fix Pack 8.1.1.11” on page 30 Installing the Siebel Fix Pack on Microsoft Windows This topic is part of “Installing the Siebel Fix Pack” on page 11. The procedures for installing Siebel Fix Pack 8.1.1.11 on Microsoft Windows are described in Siebel Installation Guide for Microsoft Windows. Installing the Siebel Fix Pack on UNIX This topic is part of “Installing the Siebel Fix Pack” on page 11. The procedures for installing Siebel Fix Pack 8.1.1.11 on supported UNIX and Linux operating systems are described in Siebel Installation Guide for UNIX. Postinstallation Tasks This topic is part of “Installing the Siebel Fix Pack” on page 11. The postinstallation tasks for Siebel Fix Pack 8.1.1.11 are described in the Siebel Installation Guide for the operating system you are using. 18 Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A
  19. 19. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Enhancements and Updates in Siebel Fix Pack 8.1.1.11 Uninstalling Siebel Fix Packs This topic is part of “Installing the Siebel Fix Pack” on page 11. The uninstallation procedures for Siebel Fix Pack 8.1.1.11 are described in the Siebel Installation Guide for the operating system you are using. Enhancements and Updates in Siebel Fix Pack 8.1.1.11 Siebel Fix Pack 8.1.1.11 contains several product enhancements. This topic contains the following information: ■ “RF 971: Extensibility Features of Siebel Open UI” on page 20 ■ “RF 1007: Siebel Multisite Ordering Module” on page 20 ■ “RF 1021: Telecommunications Subscription Management: Siebel Open UI” on page 20 ■ “RF 1025: Orders for Fleet Management” on page 21 ■ “RF 1029: Siebel eService Customer Self-Service Portal” on page 21 ■ “RF 1030: Siebel Open UI Partner Portal” on page 22 ■ “Siebel Clinical (CTMS) Enhancements: RF 967, RF 1011, and RF 1137” on page 23 ■ “RF 1059: Siebel Catalog Browse Enhancements” on page 24 ■ “RF 1061: Siebel Open UI Chat” on page 24 ■ “Siebel Loyalty Enhancements: RF 1095 and RF 1222” on page 25 ■ “RF 1128: Siebel Open UI Field Service Dispatch Board” on page 25 ■ “RF 1129: Siebel Hospitality: Siebel Open UI Function Space Diary” on page 26 ■ “RF 1131: Siebel Marketing for Siebel Open UI” on page 26 ■ “RF 1166: Customer Order Management Administration Views for Siebel Open UI” on page 27 ■ “RF 1189: Siebel Calendar Integration” on page 27 ■ “RF 1192: Siebel Disconnected Mobile” on page 27 ■ “RF 1193: Siebel Disconnected Mobile for Service” on page 27 ■ “RF 1202: Siebel Installation and Patching Enhancements” on page 28 ■ “RF 1214: JMS Multithreading Support” on page 29 ■ “RF 1239: Siebel Search Enhancement: Siebel Open UI Find” on page 29 Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A 19
  20. 20. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Enhancements and Updates in Siebel Fix Pack 8.1.1.11 RF 971: Extensibility Features of Siebel Open UI For more information about the functionality provided by RF 971, see Configuring Siebel Open UI on the Siebel Bookshelf on Oracle Technology Network (http://www.oracle.com/technetwork/indexes/ documentation/index.html). RF 1007: Siebel Multisite Ordering Module RF 1007 delivers the Siebel Multisite ordering module, which is a complete Configure, Quote, and Order solution that allows users to create and manage contracts, contract modifications, and changes of service for large multisite customers. With this enhancement, users can do the following: ■ Structure quotes in groups of service accounts and service points (sites) for association to sets of products and billing accounts, so that users do not have to associate service accounts and service points individually. ■ Create new services and modify existing service contracts directly from groups. ■ Manage the date when sites and products enter and exit from groups. ■ Change the configuration of products and transfer sites to different billing accounts with an effective date that the users select. ■ Create and manage multiple versions of quotes for products and prices so that users can retain several different versions of quotes and not have to reenter data to test out quotes. This allows users to be able to propose the best possible options for quotes. ■ Decompose the multisite quotes onto standard Siebel order line items for submission to the Billing application. For more information about Siebel Multisite Ordering functionality, see Siebel Energy Guide on the Siebel Bookshelf. RF 1021: Telecommunications Subscription Management: Siebel Open UI RF 1021 simplifies telecommunication subscription processes using a touch-based user interface that requires minimum user navigation and that guides users through key operations. Telecommunications Subscription Management in Siebel Open UI includes the following key features: ■ Customer Dashboard. Provides a snapshot of key attributes, installed services and products, and interactions for each customer. ■ Billing Analytics. Provides a bill summary and information about billing trends, unbilled usage, and anomalies in usage and costs for each customer. ■ Action Launchpad and Navigation Pane. Provides new portal features to initiate guided tasks and icons to allow customers to access transactional information quickly. ■ Specialized User Interfaces. Provides support for common processes such as SIM Swap with simpler data entry. 20 Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A
  21. 21. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Enhancements and Updates in Siebel Fix Pack 8.1.1.11 For more information about Telecommunications Subscription Management in Siebel Open UI, see Siebel Order Management Guide Addendum for Communications on the Siebel Bookshelf. RF 1025: Orders for Fleet Management RF 1025 ports Orders for Fleet Management functionality to Siebel version 8.1.1.x applications. Orders for Fleet Management is part of the AIA Oracle Order Management Integration Pack for Oracle Transportation Management, which includes Oracle E-Business Suite and Siebel CRM. Oracle Fleet Management allows users to do the following: ■ Manage individual assets ■ Plan the use of a fleet of assets ■ Take orders for use of assets ■ Dispatch assets ■ Monitor and track assets in real time ■ Settle costs associated with a fleet ■ Manage human resources (drivers) for a fleet ■ Manage the lifecycles of assets Oracle Fleet Management involves the integration of the following applications: ■ Siebel Customer Order Management (CRM). Order capture ■ Oracle Transportation Management. Fleet planning and execution, and driver management ■ Enterprise Business Suite Asset Lifecycle Management. Asset definition, management, and maintenance ■ Enterprise Business Suite Human Resources. Drives human resources, such as scheduling and payment ■ Enterprise Business Suite Financials. Settlement, accruals, and financial management ■ Application Integration Architecture. Integration using Process Integration Packs RF 1029: Siebel eService Customer Self-Service Portal Siebel eService Customer Self-Service Portal has been redesigned using a new Object Manager that uses the Siebel Open UI framework. This provides a mobile-like Web user experience built on the principles of Customer Experience (CX), which includes modern UI paradigms and social media integration. The Customer Self-Service Portal allows users to create service requests, and presents new navigation methods, such as carousels and tiles. It also allows users to complete user registration, update their profiles, and search for branch locations. This enhancement’s key features include: ■ The ability to create service requests Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A 21
  22. 22. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Enhancements and Updates in Siebel Fix Pack 8.1.1.11 ■ Transaction carousel ■ Tile-based records ■ Siebel Open UI framework across all views For more information about Siebel eService Customer Self-Service Portal functionality, see Siebel eService Administration Guide for Siebel Open UI on the Siebel Bookshelf. RF 1030: Siebel Open UI Partner Portal Siebel Partner Portal for Siebel Open UI has been made available in Siebel Fix Pack 8.1.1.11, so certain processes and views within the application have been redesigned to work with Siebel Open UI. Customers who plan to deploy Siebel Partner Portal on Siebel Open UI now will have access to this Partner Portal application through a new object manager. Customers who use Siebel Partner Portal in standard interactivity or high interactivity can continue to use their existing object manager from previous Siebel releases. Some of the changes in Siebel Partner Portal for Siebel Open UI include: ■ Pre-Login Launch Page. A pre-login launch page is now available with a configurable news carousel and a transaction carousel. Customers can configure banners and icons to launch URLs or Siebel application screens. ■ Post-Login Home Page. A post-login home page is available with a configurable news carousel and a transaction carousel. Customers can configure banners and icons to launch URLs or Siebel application screens. ■ Application-Level Menu. The application-level menu has a new look and feel with Notifications and Search. By default, only the Home screen tab is visible. As users navigate to more screens, more screen tabs are added. ■ New Partner Self-Registration. The partner self-registration flow has been redesigned to require fewer steps to complete the process and a new user interface has been provided. ■ Partner Employee Self-Registration. The partner employee self-registration flow has been redesigned to require fewer steps to complete the process and a new user interface has been provided. ■ Partner Locator. The user interface has been redesigned so that Search applets and Search results are now in the same view. ■ User interface redesign. The user interface has been redesigned for the following Partner Portal screens: ■ ■ Info Center ■ 22 Partner Program Product Catalog Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A
  23. 23. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Enhancements and Updates in Siebel Fix Pack 8.1.1.11 Siebel Clinical (CTMS) Enhancements: RF 967, RF 1011, and RF 1137 This topic describes the functionality provided by RF 967, RF 1011, and RF 1137. RF 967: Enhanced Data Capture for EDC Integration NOTE: You must have installed ACR 539 to be able to implement RF 967. ACR 539 was first provided in Siebel Fix Pack 8.1.1.3. For more information about ACR 539, see Siebel Maintenance Release Guide, Version 8.1.1.x (for version 8.1.1.1 through version 8.1.1.4) on My Oracle Support. RF 967 allows users to access the functionality in the Health Sciences suite, and allows the applications to work together to improve the end-to-end process. RF 967 also provides users with the ability to capture additional data for EDC integration. For more information about enhanced data capture for EDC integration, see Siebel Clinical Trial Management System Guide on the Siebel Bookshelf. RF 1011: Data-Driven Clinical Trip Reports RF 1011 improves base trip reports and includes the following enhancements: ■ The ability to design separate trip report templates based on protocol, region, and visit type. Users see only the relevant templates for their protocol, region, and visit type. ■ Allows users to capture several data points and complete several tasks by using dynamic questions and checklists to focus on completing trip reports during site visits. ■ Provides a new Summary view to give users an overall view of the trip report completion status. ■ Provides a new Snapshot view to give users a picture of subject enrollment statuses while the users are at the site. ■ Provides the ability to capture additional data during case reports from trips to reduce the need for customization at the customer’s end. For more information about enhanced data-driven clinical trip reports, see Siebel Clinical Trial Management System Guide on the Siebel Bookshelf. RF 1137: Payment Enhancements RF 1137 provides Clinical Payment enhancements that allow users to process split and revert payments and to capture country-specific VAT amounts. Some visit activities are paid to multiple payees based on the site contracts, and the payments can be split to pay different people. An example of this would be a payment for a complete blood screening, where 60% of the payment needs to go the lab and 40% of the payment needs to go to the investigator. The Clinical Payments enhancements allow users to revert payments to modify their underlying details. Finally, users can capture the VAT amounts paid and summarize them at the protocol, region, and site levels. RF 1137 includes the following enhancements: ■ The ability to define split details for any payment activity at the site level based on site contracts. These details are used to generate payments for every subject who completes this activity. Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A 23
  24. 24. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Enhancements and Updates in Siebel Fix Pack 8.1.1.11 ■ The ability to consolidate payments generated for the same payee into a single payment record. ■ The ability to copy split details from one activity to multiple activities through a single action. ■ The ability to remove split details from multiple payment activities through a single action. ■ The ability to revert payment activities before the payments are made. The activities can be updated and reprocessed for payment. ■ Provides a new field at the site payment level to capture the VAT amount paid. ■ Rolls up the VAT amount from the site level to the region level and to the protocol level so that users can obtain a consolidated view of the VAT amounts at each of the three levels. For more information about payment enhancements for Siebel Clinical, see Siebel Clinical Trial Management System Guide on the Siebel Bookshelf. RF 1059: Siebel Catalog Browse Enhancements Siebel Catalog Browse has been enhanced for Siebel Open UI to provide a new and improved user experience. By incorporating new Siebel Open UI controls for catalog, category and a product selection, the user is able to browse and shop a catalog within a single HTML page with better visual indicators that prevent the need for drilling down. The Browse Catalog user experience supports the features Add To Cart, Customize, and Edit Promotion. The Product Compare and Parametric Search provide the same features that have been provided in high interactivity, but with improvements to the layout of each view. RF 1061: Siebel Open UI Chat Siebel Open UI Chat is a customer-contact channel that allows a user to chat with a customer-service representative (agent) in real time if they encounter a problem, thus allowing the agent to troubleshoot a user’s problem and be able to resolve it successfully. It allows companies to interact with their Web site visitors in new ways and turns their Web site into a live environment. The new and improved user experience makes it easier for agents to accept multiple chat sessions and work on them. Siebel Open UI Chat provides the following benefits: ■ Online customer support ■ Reduces customer support costs ■ Improves customer satisfaction and loyalty ■ Converts more visitors to customers ■ Reduces shopping cart abandonment For more information about Siebel Open UI Chat, see Siebel Chat Guide on the Siebel Bookshelf. 24 Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A
  25. 25. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Enhancements and Updates in Siebel Fix Pack 8.1.1.11 Siebel Loyalty Enhancements: RF 1095 and RF 1222 This topic describes the Siebel Loyalty enhancements in Siebel Fix Pack 8.1.1.11. RF 1095: Siebel Loyalty Promotion and Designer Workflow RF 1095 provides support for the Siebel Loyalty Promotion Designer functionality with the Siebel Open UI user interface framework. RF 1222: Siebel Loyalty Enhancements Siebel Fix Pack 8.1.1.11 provides the following enhancements to the Siebel Loyalty application: ■ Bucket Promotion Transaction Expiry. The start date for calculating the expiration date of points earned by a member for accrual transactions that update promotion attributes can be either the processing date or the creation date of the last transaction for the user. ■ Parent-Child Transaction Cancellation. If a transaction that rolls up points from a child member to a parent member is cancelled, then the transaction that accrues points to the parent member is also cancelled. The points are redeemed from the parent member and credited to the appropriate point block. ■ Promotion Import. Users can import one or more loyalty promotions to their Siebel Loyalty implementation. They can associate the imported program with a new program or with an existing program. ■ Redemption Performance. The LOY Redemption Web service now includes a method called ProcessRealTimeRedemption that reduces the time that it takes to process real-time redemption requests. For more information about the Siebel Loyalty enhancements provided in Siebel Fix Pack 8.1.1.11, see Siebel Loyalty Administration Guide on the Siebel Bookshelf. RF 1128: Siebel Open UI Field Service Dispatch Board Siebel Field Service Dispatch Board for Siebel Scheduling has been redesigned to work with Siebel Open UI. Users who deploy Siebel Open UI will have access to the Dispatch Board. This enhancement includes the following new features: ■ Improved date picker ■ Show More/Show Less functionality for employees in the Dispatch Board ■ Color-coding of employee names based on employee attributes ■ Ability to change activity duration using drag and drop ■ Display of all overlapping activities ■ Configurable activity attributes for color coding ■ Ability to select the days to be displayed on Dispatch Board using user preferences. Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A 25
  26. 26. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Enhancements and Updates in Siebel Fix Pack 8.1.1.11 Note the following about interactivity: ■ Users who continue to deploy their application in high interactivity will have access to their existing Dispatch Board. ■ Users who have the Siebel Integration with Oracle Real-Time Scheduler for scheduling purposes will continue to use ORS Dispatch Board. For more information about Siebel Field Service Dispatch Board for Siebel Open UI, see Siebel Field Service Guide on the Siebel Bookshelf. RF 1129: Siebel Hospitality: Siebel Open UI Function Space Diary RF 1129 provides Function Space Diary functionality on Siebel Open UI for the Siebel Group Sales and Event Management application. The Function Space Diary provides a graphical user interface for visually managing function space bookings at properties. This enhancement includes the following functionality that allows users to do the following: ■ Modify bookings using drag and drop, extend and shrink, and direction function edit capabilities ■ Personalize diary settings to best fit their job responsibilities ■ Manage complex bookings such as reserves, options, overbooks, and unreserved space ■ View daily group availability directly from the diary RF 1129 also provides enhanced usability features that include new search and filter capabilities, improved mouse-over tooltips, and a detailed legend. These enhanced features allow users to quickly and easily manage function space inventory for a property from a single location. This improves user efficiency and shortens the length of time required to make changes to function agendas. For more information about Siebel Hospitality, see Siebel Hospitality Guide on the Siebel Bookshelf. RF 1131: Siebel Marketing for Siebel Open UI RF 1131 provides CK Editor and Marketing calendars for Siebel Open UI. Users can now access CK Editors and Marketing calendars on any device, and using any browser. For more information about Siebel Marketing for Siebel Open UI, see Siebel Marketing Installation and Administration Guide on the Siebel Bookshelf. 26 Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A
  27. 27. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Enhancements and Updates in Siebel Fix Pack 8.1.1.11 RF 1166: Customer Order Management Administration Views for Siebel Open UI RF 1166 allows product and pricing administration views to be rendered in Siebel Open UI. RF 1166 also enables edit promotion user interface and Unified Messaging Framework (UMF) recommendations in Siebel Open UI. These capabilities are accessible from quote or sales order views. NOTE: The Configurator structure view and iLog constraint views are not certified in Siebel Open UI. Users who require these views must access them from the high-interactivity application. RF 1189: Siebel Calendar Integration RF 1189 provides an integration between the Siebel Calendar and any CalDAV-compliant client, including native iOS and Android calendars. This integration provides the following functionality: ■ Exposes a user’s Siebel Calendar as an additional calendar in the native device calendar or inside popular desktop applications, such as Microsoft Outlook or Lotus Notes. (Note that desktop applications might require third-party plug-ins.) ■ Allows users to capture customer meetings in the device that they use every day, without accessing the Siebel application directly. For more information about configuring this type of integration for the Siebel Calendar, see 1574546.1 (Article ID) on My Oracle Support. See also the relevant parameters in Siebel System Administration Guide on the Siebel Bookshelf. RF 1192: Siebel Disconnected Mobile RF 1192 provides the Disconnected Mobile Server framework for Siebel CRM applications. For more information about Siebel Disconnected Mobile, see Siebel Mobile Guide: Disconnected on the Siebel Bookshelf. See also “RF 1193: Siebel Disconnected Mobile for Service” on page 27. RF 1193: Siebel Disconnected Mobile for Service Siebel Disconnected Mobile for Service allows field service technicians to access and update information related to their work when they are not connected to a network. When connectivity is available, all of the updates that field service technicians make are automatically updated to the server incrementally, and updates that were made on the server while the technician was offline are incrementally downloaded to the mobile device. The Siebel Disconnected Mobile for Service application uses the Siebel Open UI framework to deliver a user experience that is contemporary and well-suited for iPad and other mobile devices. Technicians can use Siebel application metadata that is defined in views and applets to extend and configure the Siebel Disconnected Mobile for Service application with other objects that they choose. They can also write client-side Javascript to implement business logic when the technicians are offline. Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A 27
  28. 28. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Enhancements and Updates in Siebel Fix Pack 8.1.1.11 This enhancement includes the following key features that allow users to do the following: ■ View Service Activity details and child items such as child information, affected assets, and service history ■ Check parts availability and place an order for unavailable parts ■ Update the status of an activity to Accept, Enroute, In Progress, Done, and so forth ■ Track time, parts, and expenses ■ Create RMA ■ Capture asset readings RF 1202: Siebel Installation and Patching Enhancements Beginning with Siebel Fix Pack 8.1.1.11, each Fix Pack release is packaged as a base release. The Siebel Enterprise Server and Siebel Web Server Extension installations install the OUI base and the current Fix Pack using a one-step process. The installation interface has been improved to provide a new look and feel for installing Siebel Enterprise Server and Siebel Web Server Extension. The complete installation flow is now displayed on the left side of the screen to show key steps and the progress of the installation. RF 1202 also includes built-in postinstallation validation so that users can verify that the installation completed successfully, and installations now reference the log files to help users with the verification. Enhancements to Patch Installation RF 1202 enhances the patching model to provide more reliable results. For users who have an existing installation of version 8.1.1 through version 8.1.1.10 and who want to upgrade to version 8.1.1.11, the new Siebel Enterprise Server and Siebel Web Server Extension patch installers rename the existing Oracle Home directory to the backup directory and install the new release into the existing location. The necessary server configurations and custom application files are automatically applied to the new instance. A report is generated at the end of the migration process to identify any conflicts between custom files and the files delivered by the Siebel Fix Pack installation. This allows customers to decide if they want to keep the custom changes. Customers can also optionally roll back the current version and revert to the previously installed software version. RF 1202 provides the following benefits: ■ A flexible framework to support installing future Siebel CRM releases ■ A consistent user experience for new installations and patch installations ■ A streamlined flow for installation and patching ■ Improved reliability for installation and patching ■ Improved performance for installation and patching 28 Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A
  29. 29. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Configuration Instructions for Enhancements and Updates For more information about these enhancements in Siebel Fix Pack 8.1.1.11, and for instructions for performing both new installations and patch installations, see the Siebel Installation Guide for the operating system you are using. See also “Installing the Siebel Fix Pack” on page 11. RF 1214: JMS Multithreading Support RF 1214 allows users to operate the EAI JMS Transport in a multithreaded mode, which allows nondependent message architectures to scale more efficiently with higher loads. RF 1239: Siebel Search Enhancement: Siebel Open UI Find Siebel Open UI Find gives users a choice of several different ways to locate records: Query by Example, Search (OSES), and Find. Within Search Center, users can select Find categories or OSES Search categories, enter their criteria in the Find Criteria dialog box, and then drill down in the Find Results view. Siebel Open UI Find provides the following benefits: ■ Access from the main application toolbar ■ Real-time database queries against predefined fields ■ Independence from the search engine (OSES): the object type determines which method is used ■ Record retention until the next search ■ Filtering by visibility Note that you must perform configuration changes to implement this feature. For more information, see “Instructions for RF 1239” on page 30. For more information about Siebel Search, see Siebel Search Administration Guide on the Siebel Bookshelf. Configuration Instructions for Enhancements and Updates This topic contains configuration instructions for some of the enhancements and updates provided in version 8.1.1.11, which are listed in “Enhancements and Updates in Siebel Fix Pack 8.1.1.11” on page 19. NOTE: In general, it is only necessary to perform the configuration tasks in this section if you want to implement the enhancements that they are for. Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A 29
  30. 30. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Quick Fixes Included in Siebel Fix Pack 8.1.1.11 In general, you perform the instructions described in the subtopics listed below after you install the current Siebel Fix Pack, as described in “Installing the Siebel Fix Pack” on page 11. However, some of these instructions might include steps that you must perform before you install. For this reason, it is strongly recommended that you review all of the configuration instructions before you install the Siebel Fix Pack. NOTE: For more information about activities performed in Siebel Tools, see Using Siebel Tools and Configuring Siebel Business Applications. For more information about activities performed in the Siebel application, see Siebel Applications Administration Guide and related books. These guides are available on the version 8.1/8.2 Siebel Bookshelf on Oracle Technology Network (OTN) at http:// www.oracle.com/technology/documentation/siebel.html. This topic contains the following subtopics: ■ “Instructions for RF 1239” on page 30 Instructions for RF 1239 Use the following procedure to enable the Find Results view. To enable the Find Results view 1 Log into Siebel Tools, and using Object Explorer, navigate to the Screen object. 2 Expand the Screen object and query for Search View Screen. 3 Configure the Inactive property value as follows: ■ If you are using the high-interactivity version of the application, set the Inactive property for "Find All Results View" to True. ■ If you are using the Open UI version of the application, set the Inactive property for "Search Find Results View" to True. 4 Stop the Siebel Server. 5 Compile and deploy the repository file. 6 Restart the Siebel Server. Quick Fixes Included in Siebel Fix Pack 8.1.1.11 NOTE: The table in this topic, Table 4 on page 31, includes only the Quick Fixes included in Siebel Fix Pack 8.1.1.11. For information about the Quick Fixes included in previous Siebel Fix Pack 8.1.1.x releases, see the applicable Siebel Maintenance Release Guide on My Oracle Support. For information about accessing Siebel Maintenance Release Guides for previous Siebel Fix Pack 8.1.1.x releases, see “Siebel Maintenance Release Guides for Siebel Fix Pack 8.1.1.x Releases” on page 8. 30 Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A
  31. 31. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Quick Fixes Included in Siebel Fix Pack 8.1.1.11 Siebel Quick Fix releases are developed to address immediate critical issues for specific customers, and can be installed on top of Siebel Fix Packs. Quick Fixes address a small number of defects, and the fixes are typically rolled into the next available Fix Pack for wider distribution to the Siebel Business Applications customer base. Testing for Quick Fixes is focused and is usually limited to verifying that the fix works on the specific platforms that the affected customer is using. CAUTION: If you do not see your Quick Fix number in the table or in any similar table for prior Siebel Fix Pack 8.1.1.x releases, then do not install the latest Siebel Fix Pack 8.1.1.x. This list is updated for each new Siebel Fix Pack. Wait until your Quick Fix is listed before applying the latest Fix Pack. If you have questions, contact Global Customer Support or your Oracle representative. Table 4. Quick Fixes Included in Siebel Fix Pack 8.1.1.11 Base Bug ID Bug ID Fix Pack Base Quick Fix Version Merged Into Fix Pack 10643165 10643175 8.1.1 [21112] QF0020 8.1.1.11 10586035 10586036 8.1.1 [21112] QF00BR 8.1.1.11 10566360 10568728 8.1.1 [21211] QF1102 8.1.1.11 10582011 10582013 8.1.1.1 [21211] QF0165 8.1.1.11 10643136 10643426 8.1.1.1 [21211] QF0186 8.1.1.11 10582480 10582482 8.1.1.1 [21211] QF1104 8.1.1.11 10587512 10587636 8.1.1.1 [21211] QF1106 8.1.1.11 10588493 10588494 8.1.1.1 [21211] QF7101 8.1.1.11 10588150 10588151 8.1.1.1 [21211] QF7102 8.1.1.11 10588152 10588153 8.1.1.1 [21211] QF7102 8.1.1.11 10588164 10588165 8.1.1.1 [21211] QF7102 8.1.1.11 10588504 10588505 8.1.1.1 [21211] QF7102 8.1.1.11 10589256 10589261 8.1.1.1 [21211] QF7102 8.1.1.11 10587512 10591433 8.1.1.1 [21211] QF7103 8.1.1.11 10643136 10643322 8.1.1.2 [21215] QF0227 8.1.1.11 13521643 8.1.1.2 [21215] QF02CX 8.1.1.11 14073432 14041232 8.1.1.2 [21215] QF02CY 8.1.1.11 13894904 13936415 8.1.1.2 [21215] QF02CY 8.1.1.11 13090315 13242164 8.1.1.2 [21215] QF2213 8.1.1.11 14142816 14142914 8.1.1.2 [21215] QF2220 8.1.1.11 14064853 14065397 8.1.1.2 [21215] QF2220 8.1.1.11 14147782 14147879 8.1.1.2 [21215] QF2220 8.1.1.11 Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A 31
  32. 32. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Quick Fixes Included in Siebel Fix Pack 8.1.1.11 Table 4. Quick Fixes Included in Siebel Fix Pack 8.1.1.11 Base Bug ID Bug ID Fix Pack Base Quick Fix Version Merged Into Fix Pack 13710359 14349921 8.1.1.2 [21215] QF2221 8.1.1.11 13912242 13923220 8.1.1.2 [21215] QF2221 8.1.1.11 14343300 14393709 8.1.1.2 [21215] QF2221 8.1.1.11 13889223 13889292 8.1.1.2 [21215] QF2222 8.1.1.11 12565537 14499716 8.1.1.2 [21215] QF2222 8.1.1.11 14361048 14361090 8.1.1.2 [21215] QF2222 8.1.1.11 12561457 13817841 8.1.1.3 [21219] QF03CK 8.1.1.11 12561457 14585617 8.1.1.3 [21219] QF03CK 8.1.1.11 12561457 16926503 8.1.1.3 [21219] QF03CK 8.1.1.11 13876727 13881076 8.1.1.3 [21219] QF03CS 8.1.1.11 13840378 13867104 8.1.1.3 [21219] QF03CU 8.1.1.11 13793684 14068819 8.1.1.3 [21219] QF03CV 8.1.1.11 14354700 14354902 8.1.1.3 [21219] QF03CZ 8.1.1.11 13865802 13875976 8.1.1.3 [21219] QF03DA 8.1.1.11 13692820 16404807 8.1.1.3 [21219] QF03DR 8.1.1.11 12561457 12529920 8.1.1.3 [21219] QF3303 8.1.1.11 12561457 13585590 8.1.1.4 [21225] QF0475 8.1.1.11 13976274 13979557 8.1.1.4 [21225] QF0480 8.1.1.11 14054095 14070215 8.1.1.4 [21225] QF0484 8.1.1.11 13976875 13993421 8.1.1.4 [21225] QF0487 8.1.1.11 13886892 13890678 8.1.1.4 [21225] QF0488 8.1.1.11 11677160 14031862 8.1.1.4 [21225] QF0489 8.1.1.11 14059444 14146770 8.1.1.4 [21225] QF0490 8.1.1.11 12747643 13480638 8.1.1.4 [21225] QF0492 8.1.1.11 14128017 14128045 8.1.1.4 [21225] QF0493 8.1.1.11 14086230 14090290 8.1.1.4 [21225] QF0497 8.1.1.11 13692820 14292049 8.1.1.4 [21225] QF0498 8.1.1.11 14146462 14247909 8.1.1.4 [21225] QF0499 8.1.1.11 13710359 16430128 8.1.1.4 [21225] QF04AL 8.1.1.11 14113292 14145147 8.1.1.4 [21225] QF05BA 8.1.1.11 32 Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A
  33. 33. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Quick Fixes Included in Siebel Fix Pack 8.1.1.11 Table 4. Quick Fixes Included in Siebel Fix Pack 8.1.1.11 Base Bug ID Bug ID Fix Pack Base Quick Fix Version Merged Into Fix Pack 12807300 12652414 8.1.1.5 [21229] QF0511 8.1.1.11 13059364 13059431 8.1.1.5 [21229] QF0541 8.1.1.11 12641734 12806531 8.1.1.5 [21229] QF0562 8.1.1.11 12561457 13817850 8.1.1.5 [21229] QF0591 8.1.1.11 13555867 13569966 8.1.1.5 [21229] QF0596 8.1.1.11 13626477 13630693 8.1.1.5 [21229] QF0596 8.1.1.11 11714954 13850154 8.1.1.5 [21229] QF05AA 8.1.1.11 13703793 13693322 8.1.1.5 [21229] QF05AB 8.1.1.11 13878942 8.1.1.5 [21229] QF05AD 8.1.1.11 12986061 13051247 8.1.1.5 [21229] QF05AE 8.1.1.11 13710359 13727202 8.1.1.5 [21229] QF05AG 8.1.1.11 14000130 13986493 8.1.1.5 [21229] QF05AP 8.1.1.11 14211018 14162249 8.1.1.5 [21229] QF05AP 8.1.1.11 14148737 14216990 8.1.1.5 [21229] QF05AR 8.1.1.11 13791769 13949623 8.1.1.5 [21229] QF05AU 8.1.1.11 13987456 14064395 8.1.1.5 [21229] QF05AV 8.1.1.11 14108022 14179596 8.1.1.5 [21229] QF05AY 8.1.1.11 14070368 14076086 8.1.1.5 [21229] QF05AZ 8.1.1.11 13636380 13641364 8.1.1.5 [21229] QF05BC 8.1.1.11 13742027 13742069 8.1.1.5 [21229] QF05BD 8.1.1.11 14160171 14175943 8.1.1.5 [21229] QF05BF 8.1.1.11 14320292 14320317 8.1.1.5 [21229] QF05BG 8.1.1.11 14113718 14238254 8.1.1.5 [21229] QF05BJ 8.1.1.11 14394151 14365035 8.1.1.5 [21229] QF05BK 8.1.1.11 14238628 14249892 8.1.1.5 [21229] QF05BM 8.1.1.11 13991317 14035495 8.1.1.5 [21229] QF05BN 8.1.1.11 13981408 14007909 8.1.1.5 [21229] QF05BP 8.1.1.11 14197591 14224529 8.1.1.5 [21229] QF05BY 8.1.1.11 14199189 14205625 8.1.1.5 [21229] QF05BZ 8.1.1.11 14134980 14778486 8.1.1.5 [21229] QF05CT 8.1.1.11 Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A 33
  34. 34. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Quick Fixes Included in Siebel Fix Pack 8.1.1.11 Table 4. Quick Fixes Included in Siebel Fix Pack 8.1.1.11 Base Bug ID Bug ID Fix Pack Base Quick Fix Version Merged Into Fix Pack 13976875 14248261 8.1.1.5 [21229] QF05DI 8.1.1.11 14078329 14094932 8.1.1.5 [21229] QF05DO 8.1.1.11 10643402 16402383 8.1.1.5 [21229] QF05DY 8.1.1.11 14006440 16283969 8.1.1.5 [21229] QF05EF 8.1.1.11 12561457 13409300 8.1.1.5 [21229] QF4501 8.1.1.11 12747643 14119117 8.1.1.5 [21229] QF4503 8.1.1.11 13519322 8.1.1.6 [21233] QF0610 8.1.1.11 13710359 14088486 8.1.1.6 [21233] QF0633 8.1.1.11 13844669 14029638 8.1.1.6 [21233] QF0634 8.1.1.11 12561457 14215289 8.1.1.6 [21233] QF0637 8.1.1.11 14046255 14230212 8.1.1.6 [21233] QF0640 8.1.1.11 14134341 14404731 8.1.1.6 [21233] QF0647 8.1.1.11 14057921 14092708 8.1.1.6 [21233] QF0651 8.1.1.11 14323604 14370922 8.1.1.6 [21233] QF0652 8.1.1.11 14012946 16082346 8.1.1.6 [21233] QF0665 8.1.1.11 14220155 16207069 8.1.1.6 [21233] QF0672 8.1.1.11 12971571 13528849 8.1.1.6 [21233_3] 8.1.1.6 [21233_3] 8.1.1.11 12641734 13792236 8.1.1.7 [21238] QF0715 8.1.1.11 12381104 13947326 8.1.1.7 [21238] QF0717 8.1.1.11 13861430 8.1.1.7 [21238] QF0720 8.1.1.11 12561457 13897099 8.1.1.7 [21238] QF0723 8.1.1.11 14006036 14006069 8.1.1.7 [21238] QF0726 8.1.1.11 14006266 14006294 8.1.1.7 [21238] QF0726 8.1.1.11 13918287 14125390 8.1.1.7 [21238] QF0729 8.1.1.11 13885280 13929545 8.1.1.7 [21238] QF0732 8.1.1.11 13871314 13886867 8.1.1.7 [21238] QF0733 8.1.1.11 14009394 14009411 8.1.1.7 [21238] QF0734 8.1.1.11 14092901 14102632 8.1.1.7 [21238] QF0736 8.1.1.11 13904224 13904414 8.1.1.7 [21238] QF0742 8.1.1.11 34 Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A
  35. 35. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Quick Fixes Included in Siebel Fix Pack 8.1.1.11 Table 4. Quick Fixes Included in Siebel Fix Pack 8.1.1.11 Base Bug ID Bug ID Fix Pack Base Quick Fix Version Merged Into Fix Pack 13710359 14188296 8.1.1.7 [21238] QF0743 8.1.1.11 13870820 13871430 8.1.1.7 [21238] QF0744 8.1.1.11 13886892 13900761 8.1.1.7 [21238] QF0746 8.1.1.11 11720901 14262788 8.1.1.7 [21238] QF0749 8.1.1.11 14012946 14091595 8.1.1.7 [21238] QF0750 8.1.1.11 13840903 14057597 8.1.1.7 [21238] QF0751 8.1.1.11 13920155 14047155 8.1.1.7 [21238] QF0753 8.1.1.11 13976875 14382120 8.1.1.7 [21238] QF0754 8.1.1.11 14386986 14382476 8.1.1.7 [21238] QF0755 8.1.1.11 13975467 14189851 8.1.1.7 [21238] QF0756 8.1.1.11 10584817 14343234 8.1.1.7 [21238] QF0757 8.1.1.11 14343234 14687602 8.1.1.7 [21238] QF0757 8.1.1.11 14138314 14142051 8.1.1.7 [21238] QF0758 8.1.1.11 14260395 14349279 8.1.1.7 [21238] QF0760 8.1.1.11 13943071 14135418 8.1.1.7 [21238] QF0762 8.1.1.11 14011901 14080109 8.1.1.7 [21238] QF0765 8.1.1.11 14376458 14408398 8.1.1.7 [21238] QF0768 8.1.1.11 14085022 14095078 8.1.1.7 [21238] QF0773 8.1.1.11 14569957 16070105 8.1.1.7 [21238] QF0778 8.1.1.11 14569957 16010612 8.1.1.7 [21238] QF0778 8.1.1.11 14569957 14569957 8.1.1.7 [21238] QF0778 8.1.1.11 14108022 14550602 8.1.1.7 [21238] QF0781 8.1.1.11 13920155 14556000 8.1.1.7 [21238] QF0782 8.1.1.11 10565866 14776624 8.1.1.7 [21238] QF0795 8.1.1.11 14113718 14825307 8.1.1.7 [21238] QF07AU 8.1.1.11 14054095 16000374 8.1.1.7 [21238] QF07BC 8.1.1.11 13692820 16460533 8.1.1.7 [21238] QF07DP 8.1.1.11 13555867 16666233 8.1.1.7 [21238] QF07DZ 8.1.1.11 14059444 16815621 8.1.1.7 [21238] QF07DZ 8.1.1.11 14146462 16683769 8.1.1.7 [21238] QF07EL 8.1.1.11 Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A 35
  36. 36. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Quick Fixes Included in Siebel Fix Pack 8.1.1.11 Table 4. Quick Fixes Included in Siebel Fix Pack 8.1.1.11 Base Bug ID Bug ID Fix Pack Base Quick Fix Version Merged Into Fix Pack 12561457 13683395 8.1.1.7 [21238] QF1701 8.1.1.11 12747643 14080595 8.1.1.7 [21238] QF1703 8.1.1.11 16006248 8.1.1.7 [21238] QF1705 8.1.1.11 10520097 8.1.1.8_8.2.2.1 [23012] QF0000001 8.1.1.11 13886892 14519760 8.1.1.8_8.2.2.1 [23012] QF0000002 8.1.1.11 14092901 14516814 8.1.1.8_8.2.2.1 [23012] QF0000005 8.1.1.11 13976274 14519620 8.1.1.8_8.2.2.1 [23012] QF0000006 8.1.1.11 14514993 14526260 8.1.1.8_8.2.2.1 [23012] QF0000008 8.1.1.11 14343300 14461322 8.1.1.8_8.2.2.1 [23012] QF0000011 8.1.1.11 13912242 14313408 8.1.1.8_8.2.2.1 [23012] QF0000013 8.1.1.11 13944628 14755084 8.1.1.8_8.2.2.1 [23012] QF0000014 8.1.1.11 13889223 14548509 8.1.1.8_8.2.2.1 [23012] QF0000014 8.1.1.11 14064853 14065429 8.1.1.8_8.2.2.1 [23012] QF0000014 8.1.1.11 14147782 14212722 8.1.1.8_8.2.2.1 [23012] QF0000014 8.1.1.11 14361048 14361117 8.1.1.8_8.2.2.1 [23012] QF0000014 8.1.1.11 13939333 14783589 8.1.1.8_8.2.2.1 [23012] QF0000014 8.1.1.11 12565537 14474876 8.1.1.8_8.2.2.1 [23012] QF0000018 8.1.1.11 13976875 14380887 8.1.1.8_8.2.2.1 [23012] QF0000022 8.1.1.11 14146462 16197727 8.1.1.8_8.2.2.1 [23012] QF0000024 8.1.1.11 14146462 14840689 8.1.1.8_8.2.2.1 [23012] QF0000024 8.1.1.11 13876727 15872113 8.1.1.8_8.2.2.1 [23012] QF0000027 8.1.1.11 13529123 15917320 8.1.1.8_8.2.2.1 [23012] QF0000032 8.1.1.11 13908101 14666012 8.1.1.8_8.2.2.1 [23012] QF0000035 8.1.1.11 13692820 16451131 8.1.1.8_8.2.2.1 [23012] QF0000049 8.1.1.11 13981385 16546532 8.1.1.8_8.2.2.1 [23012] QF0000051 8.1.1.11 13860086 16699143 8.1.1.8_8.2.2.1 [23012] QF0000053 8.1.1.11 14148737 16901734 8.1.1.8_8.2.2.1 [23012] QF0000067 8.1.1.11 10589736 10589738 8.1.1.8_8.2.2.1 [23012] QF0801 8.1.1.11 12971571 16399785 8.1.1.8_8.2.2.1 [23012_7] 8.1.1.8_8.2.2.1 [23012_7] 8.1.1.11 36 Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A
  37. 37. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Resolved Bugs in Siebel Fix Pack 8.1.1.11 Table 4. Quick Fixes Included in Siebel Fix Pack 8.1.1.11 Base Bug ID Bug ID Fix Pack Base Quick Fix Version Merged Into Fix Pack 13886892 16610574 8.1.1.9_8.2.2.2 [23016] QF0001052 8.1.1.11 14553387 14732680 8.1.1.9_8.2.2.2 [23016] QF1001 8.1.1.11 Resolved Bugs in Siebel Fix Pack 8.1.1.11 The table in this topic provides a list of resolved bugs that are included in Siebel Fix Pack 8.1.1.11. Customers using version 8.1.1 or a prior Siebel Fix Pack 8.1.1.x are advised to install the latest 8.1.1.x Fix Pack. NOTE: For information about the bug fixes included in previous Siebel Fix Pack 8.1.1.x releases, see the applicable Siebel Maintenance Release Guide on My Oracle Support. For information about accessing Siebel Maintenance Release Guides for previous Siebel Fix Pack 8.1.1.x releases, see “Siebel Maintenance Release Guides for Siebel Fix Pack 8.1.1.x Releases” on page 8. Unless specifically noted in the table, all known anomalies from the base version remain unresolved. NOTE: Although Siebel Fix Packs are cumulative, the Resolved Bugs table only includes information about the Fix Pack described in this guide. For each release, the Resolved Bugs table includes the following columns: ■ Issue Addressed. The description of the issue. ■ Bug ID. The tracking number for the bug associated to the product defect. ■ Base Bug ID. The tracking number for the product defect associated with the bug. ■ Subcomponent. The second-level categorization for the product defect. ■ Special Instructions. Yes in this column means that in order to incorporate the fix into your Siebel implementation, you must make some configuration changes to your Siebel repository file using Siebel Tools. NOTE: If you have installed a Quick Fix, see “Quick Fixes Included in Siebel Fix Pack 8.1.1.11” on page 30. Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A 37
  38. 38. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Resolved Bugs in Siebel Fix Pack 8.1.1.11 Table 5 lists the bugs that were resolved in Siebel Fix Pack 8.1.1.11. Table 5. Resolved Bugs in Siebel Fix Pack 8.1.1.11 Issue Addressed Bug ID Base Bug ID Subarea Special Instructions Siebel Application Integration Infrastructure If the SAI Siebel Resource Adapter is deployed and set to use "CredentialsMapping", then the adapter cannot reuse an opened connection to the Siebel EAI Object Manager, and it quickly maxes out of available connections 16393876 Resource Adapter When users enter the SERVICE_NAME value and then press Test Connection, they receive the following error message: "Unable to connect SQLGate = 66000. Listener refused the connection with the following error: ORA-12505, TNS: listener does not currently know of SID given in connect descriptor" 16301601 Resource Adapter When the Siebel SAI Extension has been imported and its preferences have been set in Jdev, when users try to deploy it into WebLogic, the process fails at the final step with the following error message: "Error occurred while deploying resource adapter to web logic server" 16608066 Resource Adapter Services 38 Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A
  39. 39. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Resolved Bugs in Siebel Fix Pack 8.1.1.11 Table 5. Resolved Bugs in Siebel Fix Pack 8.1.1.11 Base Bug ID Issue Addressed Bug ID Subarea When users deploy an RA, launch the RA Deployment Wizard again, click on the RA.xml Edit page, click Cancel, and then click Next to deploy the RA, they receive the following error message: "Validation failed. Some of the required parameters are not saved for ra.xml file creation." 13828375 Inbound SOAP Services Allows Inbound, Outbound, and ReST XSD to be deployed with the DDOnly and CustomRolesAndPolicies security models 14083712 Inbound SOAP Services When a bulk request is generated to modify an order that deletes an asset (Prod A) from a customizable product with the rule "Prod 1" requires "Prod A", the bulk request status remains as Processing, a crash file is generated, and bulk request processing never completes 14008471 Asset Based Ordering When a bulk request is defined for an account and products that are not in the default organization and that have the same names as those in the default organization are used, the "Component Product,<xx> in 'ABO Bulk Request Actions' is not valid. Product does not exist in the product definition" error message occurs when the request is submitted 14508716 Special Instructions Asset Based Ordering Siebel Apps Customer Order Management Bulk Requests Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A 39
  40. 40. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Resolved Bugs in Siebel Fix Pack 8.1.1.11 Table 5. Resolved Bugs in Siebel Fix Pack 8.1.1.11 Base Bug ID Issue Addressed Bug ID Hidden attributes are displayed n the ABO Bulk Request Actions list applet 13442120 When Service Start Date or Service End Date values are updated through Bulk Requests when the mode is Quote, the values for Service Start Date or Service End Date are not carried over to quote line items 16240554 Asset Based Ordering With Bulk Orders, promotions cannot be separated into separate objects 16528068 Asset Based Ordering Custom field values in the Bulk Request Action business component are not copied in order line items 10578441 Asset Based Ordering Bulk Requests exception error messages are not generated correctly 16409339 When users add a child product to an existing customizable product and then apply a promotion, the record is not updated correctly 16035792 Promotion Issues Bulk Requests does not throw an error message for Scope = All when the Promotion Instance limit is exceeded 16035852 Promotion Issues Dynamic hide with the Check Box UI control does not work consistently for subproducts whose component products have even sequence numbers 16013807 Administration When an object name contains a large number of characters, the cache memory does not work correctly for that object 16165996 Special Instructions Asset Based Ordering Administration 14372244 Subarea Configurator Customizable Prod/ Configurator 40 Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A
  41. 41. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Resolved Bugs in Siebel Fix Pack 8.1.1.11 Table 5. Resolved Bugs in Siebel Fix Pack 8.1.1.11 Base Bug ID Issue Addressed Bug ID When remote configurator has been enabled and a promotion is being used, attributes are duplicated when the Get Instance method of the Remote Complex Object Instance Service is used 14822197 This fix provides the following Configurator enhancements: 16495554 APIs An error message appears because RCOIS takes the start date of products that were previously queried for 16061336 APIs There are duplicate XML tags for the Integration component 14649437 BackOffice Integration The field length of the Integration Component field is longer than its corresponding business component field 14649229 BackOffice Integration Cfg_ItemChanged is called with the incorrect old and new product quantities after SetAttribute has been actioned in Cfg_ChildItemChanged 16556405 Special Instructions APIs Runtime ■ Makes the Orderable Check Flag a property that users can use instead of it being checked as the default setting for ADD and DEFAULT Instantiation. ■ Moves InputPACPropSet to the workflow level to provide flexibility. ■ Subarea Within the ConfiguratorWebChannelBegin Config workflow, if the SkipCfgEligibilityCheck value is set to N, eligibility and compatibility is not calculated for ADD, SET, and LOAD operations, but it is calculated if the value is set to Y Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A 41
  42. 42. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Resolved Bugs in Siebel Fix Pack 8.1.1.11 Table 5. Resolved Bugs in Siebel Fix Pack 8.1.1.11 Base Bug ID Issue Addressed Bug ID Subarea Within Configurator, when an error message displays and the users refresh Internet Explorer and then click the Explanation button, the application crashes 16672876 User Interface When the LineItemICField property is used in a child product, when users click Done, the SBLBPR-00162 and SBL-EAI-04381 error messages occur 16991639 Special Instructions User Interface Integrations Product bundle sync fails from PIM to the Siebel application 16785875 In version 8.1.1.10, the order payload that comes to AIA from the Siebel application does not contain the dates in UTC format 16817458 When a collection run is delayed from its scheduled time, the BRM Due Date is pushed for the next action item in the scenario and ODI fetches the updated due dates from the Billing Relationship Management Collection views to the Siebel EIM tables, but after an EIM job is run, the Due Date information is not updated 16832532 16249414 AIA for Comms The start date is incorrect in the Siebel Web service that AIA uses to create or sync products 16785731 16178601 AIA for Comms ACR 474: Integration object field type and length do not correspond to the underlying business component field type and length 14584941 When an ATP check is performed for the second line item in an order, the line number displays as 1 16534260 42 16222817 AIA for Comms AIA for Comms AIA 16002920 AIA Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A
  43. 43. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Resolved Bugs in Siebel Fix Pack 8.1.1.11 Table 5. Resolved Bugs in Siebel Fix Pack 8.1.1.11 Issue Addressed Bug ID Base Bug ID Subarea After an order is successfully completed, the Billing Profile Name and Profile Link information is not updated in the Billing Items applet 16759099 16753234 AIA When users create three accounts (BA1, SA1, SA2) with the hierarchy as parent account = BA1 and child accounts = SA1 and SA2, create an order from the SA1 child account, click Order # to open the order, update the Created Date field to the current date in the sales order, and then try to change the service account, the Service Account applet does not display any accounts 16767983 16758710 AIA AIA: Updates from Distributed Order Orchestration to the Siebel application fail and the status is not updated in the Siebel order's line items 16533624 14832738 DOO When users revise an order to change the ship-to address at the line-item level and submit the order, they receive the following error message: "A cross-reference was not found for attribute site in source system SIEBEL." 16760274 16598377 DOO Orchestration line items are not able to accept multiple rows for the same line 16534177 15850331 DOO When users change the ship-to address of an order at the line level and then submit the order, they receive the following error message: "A cross-referenced value was not found for attribute site in source system SIEBEL" 16534291 16283422 DOO Users cannot submit an order with different Ship To and Bill To address 16534343 16196454 Special Instructions DOO Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A 43
  44. 44. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Resolved Bugs in Siebel Fix Pack 8.1.1.11 Table 5. Resolved Bugs in Siebel Fix Pack 8.1.1.11 Base Bug ID Issue Addressed Bug ID The Account Sync workflow errors out 16196286 Required Start Date and Required End Date cannot be set using the SWI Product Import business service 16759679 MDM - Product ACR 474: With SWI Product Import, child products are removed from relationships during updates 16542367 Special Instructions MDM - Customer 10600005 Subarea MDM - Product Order Administration Within Sales Order > Catalog > Favorites, when users check an existing compound product that is not also a customizable product, find Frame Relay Network in the sample database, create a sales order and add Frame Relay Network as a line item, select Save As Favorite from the Order menu, create a new sales order, navigate to the Catalog > Favorites detail view, select the F1 favorite and click Add Items, they receive the following error message: "This operation is not available for readonly field "Network Element Type" (SBL-DAT00402)." 10602319 Memory usage in version 8.1.1.10 of the application is much higher than in version 8.1.1.8 16284798 Copy Service 16021526 Quote/Order Validation Product Administration Within Administration - Data > Favorites > Product Favorite Item List > Attributes, users can delete attributes that were defined as required at the product level 16233197 Products In version 8.1.1.9, no records display within Catalog > Navigator 16474459 Products 44 Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A
  45. 45. Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Resolved Bugs in Siebel Fix Pack 8.1.1.11 Table 5. Resolved Bugs in Siebel Fix Pack 8.1.1.11 Base Bug ID Issue Addressed Bug ID Subarea Within Documentation Administration > Literature Administration > Translations, users are allowed to associate literature items in different languages than the application language 16172319 Products In version 8.1.1.9 of eConfigurator running in Open UI mode, the sequence of the Save, Cancel, Done, Finish It, and Verify buttons is the reverse of the order of the buttons in high-interactivity mode 16280009 Products With the application running on Windows 7 with Internet Explorer 8, and when a product has a large structure, when users customize the product in eConfigurator, when they scroll down to reach the product and select or deselect it, the session is refreshed and the control remains at that product 13687128 Special Instructions Scenario Builder Product Offers Within Open UI mode, when users navigate from Site Map > Administration - Product screen, navigate to the Product Offers view, and then navigate to the Response - Actions view, the fourth-level tabs display one level higher than they should 14367870 16518161 Administration ACR 643: The Recommendation applet displays products that are outside of the effective date range 15953513 Run time When users accept an offer to apply a promotion to an existing assets, they receive error messages 16215933 Run time Product Promotions Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A 45

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