Submit Search
Upload
Otn siebel obrm integration
•
0 likes
•
374 views
Kasi Viswanathan
Follow
Oracle Tech Network OBRM integration.
Read less
Read more
Technology
Business
Report
Share
Report
Share
1 of 13
Download now
Download to read offline
Recommended
Simplified user experience_design_patterns_for_the_oracle_applications_cloud_...
Simplified user experience_design_patterns_for_the_oracle_applications_cloud_...
Berry Clemens
R12 opm api
R12 opm api
Dheeraj Thapa
Oracle Fusion Procurement implementation guide
Oracle Fusion Procurement implementation guide
sahagaurav
Oracle Fusion Applications 101
Oracle Fusion Applications 101
Rhapsody Technologies, Inc.
myBEAEIS.290214921
myBEAEIS.290214921
ypai
Using oracle-erp-cloud-adapter-oracle-integration
Using oracle-erp-cloud-adapter-oracle-integration
Swapnil Khoke
Fusion app tech_con8707_pdf_8707_0001
Fusion app tech_con8707_pdf_8707_0001
jucaab
Con9534 fusion financials
Con9534 fusion financials
Berry Clemens
Recommended
Simplified user experience_design_patterns_for_the_oracle_applications_cloud_...
Simplified user experience_design_patterns_for_the_oracle_applications_cloud_...
Berry Clemens
R12 opm api
R12 opm api
Dheeraj Thapa
Oracle Fusion Procurement implementation guide
Oracle Fusion Procurement implementation guide
sahagaurav
Oracle Fusion Applications 101
Oracle Fusion Applications 101
Rhapsody Technologies, Inc.
myBEAEIS.290214921
myBEAEIS.290214921
ypai
Using oracle-erp-cloud-adapter-oracle-integration
Using oracle-erp-cloud-adapter-oracle-integration
Swapnil Khoke
Fusion app tech_con8707_pdf_8707_0001
Fusion app tech_con8707_pdf_8707_0001
jucaab
Con9534 fusion financials
Con9534 fusion financials
Berry Clemens
Fusion_apps extending and customizations
Fusion_apps extending and customizations
Berry Clemens
Con8493 simplified ui 2013 tailoring dubois_evers_teter_o'broin_uob_partner
Con8493 simplified ui 2013 tailoring dubois_evers_teter_o'broin_uob_partner
Berry Clemens
Oracle Fusion applications 101 [2010 OAUG Collaborate]
Oracle Fusion applications 101 [2010 OAUG Collaborate]
Rhapsody Technologies, Inc.
Oracle mobile cloud service
Oracle mobile cloud service
shravan kumar chelika
Oracle eBusiness and Middleware
Oracle eBusiness and Middleware
Carina Kordan
Con8442 fusion functional setup manager
Con8442 fusion functional setup manager
Berry Clemens
Con8439 fusion apps customs to ebs
Con8439 fusion apps customs to ebs
Berry Clemens
Ready To Make The Move To Oracle Release 12
Ready To Make The Move To Oracle Release 12
Estuate, Inc.
Whats new in Primavera P6 EPPM 15.2?
Whats new in Primavera P6 EPPM 15.2?
p6academy
Whats new in Primavera Gateway 15.2
Whats new in Primavera Gateway 15.2
p6academy
Con9437 ad ffor_ebs and mobile
Con9437 ad ffor_ebs and mobile
Berry Clemens
Oracle Fusion Applications Accounts Payables
Oracle Fusion Applications Accounts Payables
Berry Clemens
Con11257 schifano con11257-best practices for deploying highly scalable virtu...
Con11257 schifano con11257-best practices for deploying highly scalable virtu...
Berry Clemens
Fusion hcm roles information
Fusion hcm roles information
Santosh Mankala
730dsopug
730dsopug
Mahesh Vootla
Using backlog-management
Using backlog-management
rani0028
Oracle Fusion Application
Oracle Fusion Application
Arman Sadat Hossain
Data archival tool
Data archival tool
Soumendu Gorai
Con8289 r12 maintenance tips heisler heisler-con8289
Con8289 r12 maintenance tips heisler heisler-con8289
Berry Clemens
5 enterprise structures
5 enterprise structures
mohamed refaei
Vsm
Vsm
dsdfkdfsdfsdfsdkddbcvbv
Fred aujas
Fred aujas
hanspanner
More Related Content
What's hot
Fusion_apps extending and customizations
Fusion_apps extending and customizations
Berry Clemens
Con8493 simplified ui 2013 tailoring dubois_evers_teter_o'broin_uob_partner
Con8493 simplified ui 2013 tailoring dubois_evers_teter_o'broin_uob_partner
Berry Clemens
Oracle Fusion applications 101 [2010 OAUG Collaborate]
Oracle Fusion applications 101 [2010 OAUG Collaborate]
Rhapsody Technologies, Inc.
Oracle mobile cloud service
Oracle mobile cloud service
shravan kumar chelika
Oracle eBusiness and Middleware
Oracle eBusiness and Middleware
Carina Kordan
Con8442 fusion functional setup manager
Con8442 fusion functional setup manager
Berry Clemens
Con8439 fusion apps customs to ebs
Con8439 fusion apps customs to ebs
Berry Clemens
Ready To Make The Move To Oracle Release 12
Ready To Make The Move To Oracle Release 12
Estuate, Inc.
Whats new in Primavera P6 EPPM 15.2?
Whats new in Primavera P6 EPPM 15.2?
p6academy
Whats new in Primavera Gateway 15.2
Whats new in Primavera Gateway 15.2
p6academy
Con9437 ad ffor_ebs and mobile
Con9437 ad ffor_ebs and mobile
Berry Clemens
Oracle Fusion Applications Accounts Payables
Oracle Fusion Applications Accounts Payables
Berry Clemens
Con11257 schifano con11257-best practices for deploying highly scalable virtu...
Con11257 schifano con11257-best practices for deploying highly scalable virtu...
Berry Clemens
Fusion hcm roles information
Fusion hcm roles information
Santosh Mankala
730dsopug
730dsopug
Mahesh Vootla
Using backlog-management
Using backlog-management
rani0028
Oracle Fusion Application
Oracle Fusion Application
Arman Sadat Hossain
Data archival tool
Data archival tool
Soumendu Gorai
Con8289 r12 maintenance tips heisler heisler-con8289
Con8289 r12 maintenance tips heisler heisler-con8289
Berry Clemens
5 enterprise structures
5 enterprise structures
mohamed refaei
What's hot
(20)
Fusion_apps extending and customizations
Fusion_apps extending and customizations
Con8493 simplified ui 2013 tailoring dubois_evers_teter_o'broin_uob_partner
Con8493 simplified ui 2013 tailoring dubois_evers_teter_o'broin_uob_partner
Oracle Fusion applications 101 [2010 OAUG Collaborate]
Oracle Fusion applications 101 [2010 OAUG Collaborate]
Oracle mobile cloud service
Oracle mobile cloud service
Oracle eBusiness and Middleware
Oracle eBusiness and Middleware
Con8442 fusion functional setup manager
Con8442 fusion functional setup manager
Con8439 fusion apps customs to ebs
Con8439 fusion apps customs to ebs
Ready To Make The Move To Oracle Release 12
Ready To Make The Move To Oracle Release 12
Whats new in Primavera P6 EPPM 15.2?
Whats new in Primavera P6 EPPM 15.2?
Whats new in Primavera Gateway 15.2
Whats new in Primavera Gateway 15.2
Con9437 ad ffor_ebs and mobile
Con9437 ad ffor_ebs and mobile
Oracle Fusion Applications Accounts Payables
Oracle Fusion Applications Accounts Payables
Con11257 schifano con11257-best practices for deploying highly scalable virtu...
Con11257 schifano con11257-best practices for deploying highly scalable virtu...
Fusion hcm roles information
Fusion hcm roles information
730dsopug
730dsopug
Using backlog-management
Using backlog-management
Oracle Fusion Application
Oracle Fusion Application
Data archival tool
Data archival tool
Con8289 r12 maintenance tips heisler heisler-con8289
Con8289 r12 maintenance tips heisler heisler-con8289
5 enterprise structures
5 enterprise structures
Viewers also liked
Vsm
Vsm
dsdfkdfsdfsdfsdkddbcvbv
Fred aujas
Fred aujas
hanspanner
Participatory Cultures
Participatory Cultures
hanspanner
My College Magazine
My College Magazine
hanspanner
Vsm( value stream mapping)
Vsm( value stream mapping)
dsdfkdfsdfsdfsdkddbcvbv
Wiki Presentation[1]
Wiki Presentation[1]
Suzette Ortiz
Music Survey Results
Music Survey Results
hanspanner
Lean supply chain
Lean supply chain
dsdfkdfsdfsdfsdkddbcvbv
Project Management
Project Management
Jane O'Connor
My College Magazine
My College Magazine
hanspanner
Warner music group family tree
Warner music group family tree
hanspanner
Griffin infosystems wcms_portfolio
Griffin infosystems wcms_portfolio
Kasi Viswanathan
Weekly Review 27.12.08
Weekly Review 27.12.08
Kasi Viswanathan
Google Plus et la visibilité: Pourquoi vous devez être sur Google Plus !
Google Plus et la visibilité: Pourquoi vous devez être sur Google Plus !
Guinel CADIGNAN
La révolution mobile & tablette : êtes-vous prêt ?
La révolution mobile & tablette : êtes-vous prêt ?
Net Design
2011 03 07 Convaincre et fidéliser la clientèle en optimisant son site web - ...
2011 03 07 Convaincre et fidéliser la clientèle en optimisant son site web - ...
COMPETITIC
Viewers also liked
(16)
Vsm
Vsm
Fred aujas
Fred aujas
Participatory Cultures
Participatory Cultures
My College Magazine
My College Magazine
Vsm( value stream mapping)
Vsm( value stream mapping)
Wiki Presentation[1]
Wiki Presentation[1]
Music Survey Results
Music Survey Results
Lean supply chain
Lean supply chain
Project Management
Project Management
My College Magazine
My College Magazine
Warner music group family tree
Warner music group family tree
Griffin infosystems wcms_portfolio
Griffin infosystems wcms_portfolio
Weekly Review 27.12.08
Weekly Review 27.12.08
Google Plus et la visibilité: Pourquoi vous devez être sur Google Plus !
Google Plus et la visibilité: Pourquoi vous devez être sur Google Plus !
La révolution mobile & tablette : êtes-vous prêt ?
La révolution mobile & tablette : êtes-vous prêt ?
2011 03 07 Convaincre et fidéliser la clientèle en optimisant son site web - ...
2011 03 07 Convaincre et fidéliser la clientèle en optimisant son site web - ...
Similar to Otn siebel obrm integration
R12_IMPLEMENTATION GUIDE.pdf
R12_IMPLEMENTATION GUIDE.pdf
Tejeshwar Kumar
121eamig implementation guide
121eamig implementation guide
Rajesh Khatri
120posig i spplr implmntn guide
120posig i spplr implmntn guide
Vikram Reddy
oracle guradian instalacion
oracle guradian instalacion
cegl747
Costacctreceiptacct e22705-02-1514567
Costacctreceiptacct e22705-02-1514567
Avantika Jain
A73073
A73073
Satheessh Konthala
Oracle supplier ship and debit
Oracle supplier ship and debit
Franklin Gomez
120cioig
120cioig
Charan Reddy
Security Guide for Oracle Fusion - E10543
Security Guide for Oracle Fusion - E10543
aakash2meet
OPM API reference guide
OPM API reference guide
PrabaharChandran Dhevan
120posig
120posig
vinodchun
Oracle Succession Planning Setup
Oracle Succession Planning Setup
Feras Ahmad
using-integrations-oracle-integration.pdf
using-integrations-oracle-integration.pdf
NalamalpuBhakthavats
Sales userguide121asnug
Sales userguide121asnug
G Selvam Guru
Receivables User Guide.pdf
Receivables User Guide.pdf
Avijit Banerjee
E13635
E13635
vuxuanan1991
Oracle Payables Reference Guide
Oracle Payables Reference Guide
Baker Khader Abdallah, PMP
Oracle9
Oracle9
Guille Anaya
Opm inv user guide
Opm inv user guide
Raaj Nagulapalli
Opm costing
Opm costing
Madhuri Uppala
Similar to Otn siebel obrm integration
(20)
R12_IMPLEMENTATION GUIDE.pdf
R12_IMPLEMENTATION GUIDE.pdf
121eamig implementation guide
121eamig implementation guide
120posig i spplr implmntn guide
120posig i spplr implmntn guide
oracle guradian instalacion
oracle guradian instalacion
Costacctreceiptacct e22705-02-1514567
Costacctreceiptacct e22705-02-1514567
A73073
A73073
Oracle supplier ship and debit
Oracle supplier ship and debit
120cioig
120cioig
Security Guide for Oracle Fusion - E10543
Security Guide for Oracle Fusion - E10543
OPM API reference guide
OPM API reference guide
120posig
120posig
Oracle Succession Planning Setup
Oracle Succession Planning Setup
using-integrations-oracle-integration.pdf
using-integrations-oracle-integration.pdf
Sales userguide121asnug
Sales userguide121asnug
Receivables User Guide.pdf
Receivables User Guide.pdf
E13635
E13635
Oracle Payables Reference Guide
Oracle Payables Reference Guide
Oracle9
Oracle9
Opm inv user guide
Opm inv user guide
Opm costing
Opm costing
Recently uploaded
SIEMENS: RAPUNZEL – A Tale About Knowledge Graph
SIEMENS: RAPUNZEL – A Tale About Knowledge Graph
Neo4j
08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking Men
Delhi Call girls
AI as an Interface for Commercial Buildings
AI as an Interface for Commercial Buildings
Memoori
GenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day Presentation
Michael W. Hawkins
Human Factors of XR: Using Human Factors to Design XR Systems
Human Factors of XR: Using Human Factors to Design XR Systems
Mark Billinghurst
Benefits Of Flutter Compared To Other Frameworks
Benefits Of Flutter Compared To Other Frameworks
Softradix Technologies
Transforming Data Streams with Kafka Connect: An Introduction to Single Messa...
Transforming Data Streams with Kafka Connect: An Introduction to Single Messa...
HostedbyConfluent
Artificial intelligence in the post-deep learning era
Artificial intelligence in the post-deep learning era
Deakin University
FULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | Delhi
FULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | Delhi
soniya singh
Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Alan Dix
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
Delhi Call girls
Injustice - Developers Among Us (SciFiDevCon 2024)
Injustice - Developers Among Us (SciFiDevCon 2024)
Allon Mureinik
Beyond Boundaries: Leveraging No-Code Solutions for Industry Innovation
Beyond Boundaries: Leveraging No-Code Solutions for Industry Innovation
Safe Software
The Codex of Business Writing Software for Real-World Solutions 2.pptx
The Codex of Business Writing Software for Real-World Solutions 2.pptx
Malak Abu Hammad
08448380779 Call Girls In Friends Colony Women Seeking Men
08448380779 Call Girls In Friends Colony Women Seeking Men
Delhi Call girls
Enhancing Worker Digital Experience: A Hands-on Workshop for Partners
Enhancing Worker Digital Experience: A Hands-on Workshop for Partners
ThousandEyes
08448380779 Call Girls In Greater Kailash - I Women Seeking Men
08448380779 Call Girls In Greater Kailash - I Women Seeking Men
Delhi Call girls
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...
shyamraj55
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
2toLead Limited
Kotlin Multiplatform & Compose Multiplatform - Starter kit for pragmatics
Kotlin Multiplatform & Compose Multiplatform - Starter kit for pragmatics
carlostorres15106
Recently uploaded
(20)
SIEMENS: RAPUNZEL – A Tale About Knowledge Graph
SIEMENS: RAPUNZEL – A Tale About Knowledge Graph
08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking Men
AI as an Interface for Commercial Buildings
AI as an Interface for Commercial Buildings
GenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day Presentation
Human Factors of XR: Using Human Factors to Design XR Systems
Human Factors of XR: Using Human Factors to Design XR Systems
Benefits Of Flutter Compared To Other Frameworks
Benefits Of Flutter Compared To Other Frameworks
Transforming Data Streams with Kafka Connect: An Introduction to Single Messa...
Transforming Data Streams with Kafka Connect: An Introduction to Single Messa...
Artificial intelligence in the post-deep learning era
Artificial intelligence in the post-deep learning era
FULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | Delhi
FULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | Delhi
Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
Injustice - Developers Among Us (SciFiDevCon 2024)
Injustice - Developers Among Us (SciFiDevCon 2024)
Beyond Boundaries: Leveraging No-Code Solutions for Industry Innovation
Beyond Boundaries: Leveraging No-Code Solutions for Industry Innovation
The Codex of Business Writing Software for Real-World Solutions 2.pptx
The Codex of Business Writing Software for Real-World Solutions 2.pptx
08448380779 Call Girls In Friends Colony Women Seeking Men
08448380779 Call Girls In Friends Colony Women Seeking Men
Enhancing Worker Digital Experience: A Hands-on Workshop for Partners
Enhancing Worker Digital Experience: A Hands-on Workshop for Partners
08448380779 Call Girls In Greater Kailash - I Women Seeking Men
08448380779 Call Girls In Greater Kailash - I Women Seeking Men
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Kotlin Multiplatform & Compose Multiplatform - Starter kit for pragmatics
Kotlin Multiplatform & Compose Multiplatform - Starter kit for pragmatics
Otn siebel obrm integration
1.
Oracle Application Integration
Architecture for Communications 2.4: Release Notes Release 2.4 Part No. E14941-01 June 2009
2.
Oracle Application Integration
Architecture for Communications 2.4: Release Notes Part No. E14941-01 Copyright © 2007, 2009, Oracle and/or its affiliates. All rights reserved. Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners. This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish or display any part, in any form, or by any means. Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited. The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors, please report them to us in writing. If this software or related documentation is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, the following notice is applicable: U.S. GOVERNMENT RIGHTS Programs, software, databases, and related documentation and technical data delivered to U.S. Government customers are “commercial computer software” or “commercial technical data” pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, the use, duplication, disclosure, modification, and adaptation shall be subject to the restrictions and license terms set forth in the applicable Government contract, and, to the extent applicable by the terms of the Government contract, the additional rights set forth in FAR 52.227-19, Commercial Computer Software License (December 2007). Oracle USA, Inc., 500 Oracle Parkway, Redwood City, CA 94065. This software is developed for general use in a variety of information management applications. It is not developed or intended for use in any inherently dangerous applications, including applications which may create a risk of personal injury. If you use this software in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy and other measures to ensure the safe use of this software. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software in dangerous applications. This software and documentation may provide access to or information on content, products and services from third parties. Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third party content, products and services. Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third party content, products or services.
3.
Contents Contents....................................................................................................................................... 1 Value Proposition
for Oracle AIA for Communications 2.4.......................................................... 3 Realize Higher Returns On Your Oracle Investments ............................................................. 3 Reduce Integration Costs and Risk.......................................................................................... 3 Deliver Greater Capabilities to the Business............................................................................ 4 Product Enhancements for AIA for Communications 2.4 ............................................................ 5 Certification on the Latest Application Releases...................................................................... 5 Certification on the Communications Foundation Pack ........................................................... 5 Oracle Communications Integration Pack for Order to Bill Enhancements ............................. 6 Oracle Communications Integration Pack for Agent-Assisted Billing Care Enhancements..... 8 Oracle Communications Integration Pack for Revenue Accounting Enhancements ............. 10 Additional Resources ................................................................................................................. 11 Copyright © Oracle, 2009. All rights reserved. 1
4.
5.
Value Proposition for
Oracle AIA for Communications 2.4 Oracle Application Integration Architecture for Communications 2.4 is focused on the following key areas: • Realize higher returns on your Oracle investments. • Reduce integration costs and risk. • Deliver greater capabilities to the business. Realize Higher Returns On Your Oracle Investments As a result of recent application acquisitions, a lot of customers have been asking Oracle, “How are you going to help us bring all this together? How are you going to help me optimize my existing Oracle investments?” Oracle’s answer is Application Integration Architecture (AIA), an open, standards-based solution and framework designed to deliver pre-built integrations across Oracle’s applications and to build integrations to non-Oracle systems. AIA can be continually modified and optimized over time, and this release of Oracle AIA for Communications is a good illustration of continual optimization, as it enriches previously delivered Oracle AIA Communications Process Integration Packs (PIPs) with best-of-breed application functionality for enhanced end-to-end business processes. As an example, the Oracle Communications Integration Pack for Agent-Assisted Billing Care has been enhanced to integrate the collections module of Oracle Billing and Revenue Management (BRM) with Siebel CRM’s credit management module. This new flow provides a complete revenue collection solution, leveraging best-of-breed BRM and Siebel functionality and delivers higher return on investment for customers that adopt it. Reduce Integration Costs and Risk With companies relying on upwards of hundreds to thousands of different application systems to manage mission critical business functions, application landscapes today are complex and rigid infrastructures that are often connected by fragile, hard-coded integrations that are costly, difficult, and risky to change. Copyright © Oracle, 2009. All rights reserved. 3
6.
Value Proposition for
Oracle AIA for Communications 2.4 Oracle AIA for Communications Foundation Pack enables you to simplify cross-application business process integrations using productized integration applications designed for re-usability, extensibility, and configurability. With it, you can create robust integrations on a standardized framework, leveraging your existing Oracle and non-Oracle application investments. Oracle AIA for Communications Foundation Pack includes among other things a pre-built architecture and programming model, communications specific business process models, Enterprise Business Objects (EBOs) and Enterprise Business Services (EBSs) and a set of governance tools to build and manage your composite business processes with less cost and risk. In release 2.4 of Oracle AIA for Communications, the Integration Packs for Order to Bill and for Agent-Assisted Billing Care have been certified on the AIA Communications Foundation Pack, which provides you with the same integration architecture framework for pre-built integrations and for the custom integrations you may develop. Deliver Greater Capabilities to the Business In order for IT to become a strategic partner to the business—helping to drive transformation, growth and competitive advantage—high performance companies are focusing now more than ever on business process improvements that will support continuous innovation. With each release of Oracle AIA for Communications, Oracle delivers new and improved features that enable you to deliver greater capabilities to your business users. As an example, in this new release, the Oracle Communications Integration Pack for Order to Bill includes support for the very popular ‘Friends and Family’ feature, which is common to many fixed or mobile phone plans. This is just one of the multiple business process enhancements contained in this release. 4 Copyright © Oracle, 2009. All rights reserved.
7.
Product Enhancements for
AIA for Communications 2.4 This section discusses new enhancements that are common to multiple applications. • Certification on latest application releases. • Certification on the Communications Foundation Pack. • Oracle Communications Integration Pack for Order to Bill. • Oracle Communications Integration Pack for Agent-Assisted Billing Care. • Oracle Communications Integration Pack for Revenue Accounting. Certification on the Latest Application Releases In order to enable your business to leverage the most up-to-date versions of its applications and thus to benefit from its latest innovations, Oracle has certified the three available Oracle AIA Communications PIPs on the latest application releases: • Oracle Communications Integration Pack for Order to Bill 2.4 is certified on Siebel 8.1.1 and BRM 7.4. • Oracle Communications Integration Pack for Agent-Assisted Billing Care 2.4 is certified on Siebel 8.1.1 and BRM 7.4. • Oracle Communications Integration Pack for Revenue Accounting 2.4 is certified on BRM 7.4 and both EBS 12.1.1 and 11.5.10. Certification on the Communications Foundation Pack Oracle AIA Foundation Pack is a prebuilt integration solution that provides the programming model, best practices, application-independent data model as well as supporting tools to implement, test, diagnose and govern your service-oriented architecture (SOA). With AIA release 2.3, Oracle introduced the Communications Industry Foundation Pack, which included new industry-specific enterprise business objects, a complete set of activity-based industry process models and other modified horizontal enterprise business services and objects for the communications industry. In release 2.4, Oracle has certified the Communications Integration Packs for Order to Bill and for Agent-Assisted Billing Care on the Communications Foundation Pack, thus enabling you to standardize on a common, comprehensive business process composition framework for both prebuilt and ad-hoc integrations. Copyright © Oracle, 2009. All rights reserved. 5
8.
Product Enhancements for
AIA for Communications 2.4 Oracle Communications Integration Pack for Order to Bill Enhancements The Oracle Communications Integration Pack for Order to Bill automates the order management process between Siebel CRM and Oracle BRM, including automatic product and price synchronization, customer synchronization, and integrated order processing. In addition to the enhancements listed above, the Oracle Communications Integration Pack for Order to Bill 2.4 delivers the following enhancements: • Enhancements to enable the Order to Activate process. • Order to Activate process enablement white paper. • Granular billing interface to initiate usage and activate billing cycle. • Create trouble tickets in Siebel upon order fallout. • Support discount overrides on the order passed from Siebel to BRM. • Support for friends and family. • Support for promotion details on billing invoice. Order to Bill Enhancements to Enable the Order to Activate Process In order to help you extend the functional scope of the Oracle Communications Integration Pack for Order to Bill to support the Order to Activate process, this release of the Order to Bill PIP includes the following enhancements: Siebel Enhancements • Extended Product Definition with an additional attribute for flexible mapping of commercial products to fulfillment items and simpler product definition driven fulfillment flows. • Extended cross order dependencies: new field Order Item for Depends On Line Item Id to track line item on which the order line depends. • Enhanced revision orders: with better mapping between revisions and support for point-of-noreturn to reduce fallout incidents. • Preserve customer intent when order changes: preserve customer order intent by making a copy of the original order if the order is changed significantly during fulfillment. • Auto-asseting of completed orders: when the status of line changes to complete, trigger autoasset automatically. • Order and order line status comprehensive visibility: extend sales order with several attributes to provide comprehensive fulfillment visibility to CSR and self-service customer. • Fallout trouble ticketing: added new services for creating and updating a new type of trouble 6 Copyright © Oracle, 2009. All rights reserved.
9.
Product Enhancements for
AIA for Communications 2.4 ticket specifically extended for fallout incidents. Also added a new view to see the order fallout information. This facilitates fallout task assignment, notification, management, and reporting. Order To Activate Process Enablement White Paper This whitepaper provides Order to Activate (O2A) solution architects functional guidance on implementing O2A with any Order Management (OM) solution while maximizing the leverage of AIA, Siebel, and BRM capabilities. In addition, it provides: • Guidance on how to leverage Oracle’s Order and Service Management (OSM) version 6.3 application for order management and provisioning. • Methodology and best practice recommendations to keep in alignment with Oracle investments and reduce uptake costs of future releases. New Billing Patterns The Oracle BRM AIA adapters where enhanced to facilitate two new scenarios: • Ability to start usage cycle before a service is activated. This reduces revenue leaks and costly reinjection of rejected CDRs. • Ability to validate orders into billing prior to sending order to provisioning. This is valuable when the nature of the deployment is such that there is a high rate of orders that can’t be interfaced to billing due to lacking product launch controls or other reasons. In this case, a product can be interfaced to billing to ensure that the CSP won’t incur the provisioning costs only to find out that the product can’t be interfaced to billing. Create Trouble Tickets In Siebel for AIA Errors With this release, the Oracle Communications Integration Pack for Order to Bill enables you to automate logging of AIA errors as Siebel trouble tickets in Siebel. This ensures a more proactive management of the issue and a better customer experience. Additional Siebel Validations to Avoid Order Fallout In order to reduce the risk of order fallout, the orders coming in have to be as clean as possible. Additional validations have been implemented in the Siebel order capture process to minimize order fallout once the order is submitted to the back end systems for fulfillment. Support Discount Overrides on the Order Passed from Siebel to BRM This enhancement enables you to define discounts as well as discount rules and policies in Siebel, and to apply those as discount overrides on BRM products. The ability to use price overrides remains available. Copyright © Oracle, 2009. All rights reserved. 7
10.
Product Enhancements for
AIA for Communications 2.4 The benefits of this approach are threefold: • Customer Service Representatives can see the impact of the discounts on the order. • Discounts are tracked in separate General Ledger buckets. • Price overrides are made optional, thus increasing the control over price change. Support for Friends and Family Friends and family is a popular feature of fixed or mobile phone plans. As part of this release, Oracle is enabling its out-of-the-box support within the Order to Bill process. A list of friends and family phone numbers can be entered in Siebel as part of the order capture flow and passed to Oracle BRM. That list can be modified (add/delete/update) at a later point in time in Siebel and synchronized back to BRM for accurate billing. Support for Promotion Details on Billing Invoices The ability to leverage the billing invoice as a means of keeping customers informed of the promotions they are benefiting from is a common requirement for integration between CRM and billing applications. With this release, the Communications Integration Pack for Order to Bill enables you to send promotion names and attributes (for example, start and end dates, status) along with the order from Siebel to BRM and to display this information on the invoice. Oracle Communications Integration Pack for Agent-Assisted Billing Care Enhancements The Oracle Communications Integration Pack for Agent-Assisted Billing Care delivers pre-built integration between Oracle's Siebel CRM and Oracle BRM, giving your customer service representatives access to all customer-related information using Siebel CRM—including usage and billing data maintained within Oracle BRM. In addition to the enhancements listed above, the Oracle Communications Integration Pack for Agent-Assisted Billing Care 2.4 delivers the following enhancements: • Automated credit alerts in the BRM-Siebel integration to enable the collections process. • Allow call center agent to make adjustments to unbilled usage. • Allow call center agent to make payments/adjustments on subordinate accounts. 8 Copyright © Oracle, 2009. All rights reserved.
11.
Product Enhancements for
AIA for Communications 2.4 Automated Credit Alerts in the BRM-Siebel Integration to Enable the Collections Process The collections process is a very sensitive one in that it spans revenue management and customer relationships. Running a smooth and efficient collections process requires intimate knowledge of the billing and payment information, powerful collection scoring and strategy functionality, and efficient customer-centric interaction capabilities. This release of Oracle Communications Integration Pack for Agent-Assisted Billing Care brings the best of BRM and Siebel in their respective domain to deliver a complete collections process that bridges the gap between back-office transactional data and front-office customer management, while improving agent productivity and collection results. The integrated collections process is described below: 1. Collections profiles and actions are defined in BRM (for example, email customer, phone, send dunning letter, etc.) 2. When a customer account goes into collections, all of the action instances are published to Siebel. 3. AIA creates credit alerts in Siebel for all of the actions. 4. When a Customer Service Representative completes an action, the status of the action is synchronized back to BRM. The solution additionally provides visibility to a customer being in collections using the billing profile status bar in Siebel. Allow Call Center Agent To Make Adjustments To Unbilled Usage New in this release of Oracle Communications Integration Pack for Agent-Assisted Billing Care is the ability to make adjustments to unbilled events directly from the Siebel Credit Management screens, thus providing better reactivity to end-consumers. Allow Call Center Agent To Make Payments/Adjustments On Subordinate Accounts Also new in this release is the ability for customer service representatives to access the billing information of a child account. This enables them to view child account balances and to make adjustments to unbilled events for those accounts. Copyright © Oracle, 2009. All rights reserved. 9
12.
Product Enhancements for
AIA for Communications 2.4 Oracle Communications Integration Pack for Revenue Accounting Enhancements The Oracle Communications Integration Pack for Revenue Accounting moves general ledger data from Oracle BRM to the Oracle E-Business Suite application, thus enabling customers to use Oracle General Ledger as an accounting engine on top of the Oracle BRM application—it provides an automated interface of general ledger reports from the billing system to Oracle General Ledger. Certification on the Latest Application Releases In this release, the Oracle Communications Integration Pack for Revenue Accounting is certified with the latest version of the integrated applications, for example, version 7.4 of BRM and version 12.1.1 of the E-Business Suite. In addition, it is also certified to run with version 11.5.10 of the E-Business Suite, thus giving you more flexibility in your upgrade strategy. 10 Copyright © Oracle, 2009. All rights reserved.
13.
Additional Resources There are
additional resources that can help your organization learn more about this release. Resource Process Integration Pack Implementation Guides Navigation My Oracle Support: Knowledge > Oracle Applications > Integrations > Application Integration Architecture. Select a Process Integration Pack link. Classic MetaLink: Knowledge > Application Integration Architecture. Select a Process Integration Pack link. Foundation Pack Guides My Oracle Support: Knowledge > Oracle Applications > Integrations > Application Integration Architecture > Oracle Application Integration Architecture Foundation Pack Classic MetaLink: Knowledge > Application Integration Architecture > Foundation Pack Installation and Upgrade Guide My Oracle Support: Knowledge > Oracle Applications > Integrations > Application Integration Architecture > Oracle Application Integration Architecture Foundation Pack Classic MetaLink: Knowledge > Application Integration Architecture > Foundation Pack Visit the My Oracle Support/Oracle Metalink website frequently to keep apprised of ongoing changes. For other sources of documentation, visit Oracle Technology Network: Oracle Documentation. For training opportunities, visit Oracle University. Copyright © Oracle, 2009. All rights reserved. 11
Download now