Discover what is required to become an information governance champion for your organization.

1. The Architect of You
How To Build Yourself Into the
Information Governance Champion
Your Organization Needs

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Scott
McVeigh
Associate Director,
Information Governance &
Compliance
http://www.linkedin.com/in/scottmcveigh
smcveigh@consultparagon.com

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ESSENTIAL SKILLS & BEHAVIORS OF THE IG PRO
• Strategic Thinking -What's the Plan?
• Communication - What's the Message?
• Socialization - Who do we Need?
• Change Agent - How do we Change Behavior?
• Topography - Where is our Information?
• Linguistics - Can we speak IT/Legal/Business?
• Tailoring - What are the Metrics and how do we Adjust/Adapt?

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STRATEGIC THINKING
• Define Your Program Vision and Goals
• Assess Where You Are
• Build A Map to Achieve the Vision

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COMMUNICATION
• Identify the Audiences
• Develop Level Appropriate Messages
• Plan the Cadence
• Create Feedback Loops
• Commit to Dates for Communicating

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SOCIALIZATION
• Hone Your Elevator Pitch
• Keys to Buy-In are Different for Different Stakeholder
Groups
• Stay on Your Message
• Refine What Doesn’t Work, Repeat What Does

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CHANGE AGENT
• “Voice of the Customer”
workshops give critical insight
into problem opportunities
• Quickest way to effect desired
change is to get people to realize
they want the change
• “Tell ‘em what they told you” –
Use their language in your
program communication to speed
buy in
Findability
Significant time wasted
• Content in multiple places, no clear
referential source library
• Content must be duplicated across many
system to support cross-system workflow
Capture
Too much paper and inefficiency
• Intelligent capture and digital signature must
be expanded
Collaboration
Unable to collaborate externally
• Using hosted solution to share, but risks
incurred if changes made and are not
propagated
• Secure, externally facing portals,
integrated with central repository critically
needed
Platform Concerns
Inefficiencies stem from platform
• Poor performance globally
Technical Operations
Findability
Finding documents & connecting people,
using collaborative tools , is critical to key
objectives
• Content is scattered all over the company
in many sources
• Limited interaction between systems
makes searching hard
• No enterprise taxonomy or search to
reduce time wasted
Content personalization stymied; reduced
confidence in decisions
• Inaccuracies in people data
• Content deemed from an authorized
source but contains misinformation,
necessitates damage control & remediation
Collaboration
Efficiencies to be gained from:
• Improved internal and external
document/content collaboration
• access to content with mobility
• external access to the intranet
Corporate Communication

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LINGUISTICS
• Do you speak the same language as Legal, IT, the
Business? Your Executive Sponsors?
• Translate your program messaging into the “language”
of your stakeholders
• Enables deeper relationships in your organization

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TAILORING
• Messages do not resonate with every
audience
• “Measure twice, tell them repeatedly”
• Incorporate feedback from Communication
Plan into revised messaging, audience and
cadence

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WRAP IT UP, SCOTT
• Think Strategically on Solving IG Challenges for
the Enterprise
• Understand Stakeholder Drivers & Concerns
• Message Appropriately to All Audiences
• Know Where The Information Is & What the
Technological Capabilities Are
• Enable the “Right” Info Gov Behaviors in the
Org
• Tailor and Refine the Program
IG Champions

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TOPOGRAPHY
• Understand where your content lives
• Understand the IG capabilities of the
content repository
• Work with your IT & Business partners
to plan to migrate or remediate content
from repositories without Governance

12. For more information please visit :
http://www.consultparagon.com/
s mc veigh@ consultpar agon.c om