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Design In The Trenches With Chris Bernard

Design In The Trenches With Chris Bernard






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  • Hi, I’m Chris Bernard, a User Experience Evangelist for Microsoft. In this session we are going to take a bit of a different tact and talk about how Microsoft has been walking the walk with User Experience in designing some of their own products. We’ll discuss some of challenges we’ve had, how design has evolved at Microsoft over time, and how we applied some principals and practices that are central to effective user experience. Finally, throughout this conversation will discuss what it’s like to work as a designer at Microsoft and have time for some questions at the end of the presentation and demonstrations. So, let’s get started. As someone that’s been a practicing interaction designer for a number of years

Design In The Trenches With Chris Bernard Design In The Trenches With Chris Bernard Presentation Transcript

  • Design in the trenches Chris Bernard, User Experience Evangelist, Microsoft
    • All the content in this presentation came from my hard working design peers at Microsoft, I didn’t do any of this work, I’m just sharing their good deeds. All photos in this presentation are from istockphoto.com unless otherswise noted and are used for educational purposes.
    • For office, all of the principles, thoughts, etc. came from Jensen Harris. For Windows Vista, ideas came from Jenny Lam and Tjeerd Hoek. Do a web search on these guys (I suggest Windows Live Search <ahem>) to find out what they are up to today. They are all brilliant design peers and I hope this presentation helps you learn as much from them as I did.
    • Please visit www.microsoft.com/expression and look under the knowledge center to fine a video of me giving this presentation.
    • Or try: http://download.microsoft.com/download/1/f/f/1fff960f-51a2-44b1-b033-bf25a3c7c7ab/BRE001.wmv
  • UX
  • Beginnings
  • Xerox Star
  • Experience Rewarding Moments
  • For Microsoft, it started with a clear sense of mission …
    • … with the desire to be more than we are today.
      • A highly coveted brand.
      • A more skilled competitor.
      • A better partner.
      • A more profitable entity.
      • A maker of more productive and enjoyable experience.
      • A legacy.
  • User Experience principles
    • Useful New capabilities that customers want and need.
    • Usable Efficient for familiar and easy for unfamiliar tasks.
    • Desirable Builds emotional connections; both familiar and new.
    • Feasible Achievable on time with available technology.
  • Office User Experience Design
  • Word 1.0
  • Word 6.0
  • Word 97
  • Running into Fitt’s Law
  • Nathan Myhrvold's 1 st law of software “ Software is a gas”
  • Adaptive Menus: Office 2000 “ Long” Menu “ Short” Menu
  • Rafted Toolbars: Office 2000
  • Task Panes: Office XP
  • Some Tipping Points
  • Word Menus Word 1.0 50 Word 6.0 100 Word 97 200 Word 2003 250+
  • Tool Menus & Task Panes Word 1.0 2 Word 6.0 7 Word 97 15 Word 2000 30 menus 50 task panes
  • Time for a change
  • Fast at any Speed
  • Avoiding the Junk Drawer
  • Mastering Details obsession to detail
  • Contextual Tabs
  • Dropdown Gallery
  • Grid Layout Gallery
  • In-Ribbon Gallery
  • Quick Access and Magic Corners
  • Mini-Toolbar: Closer to the Cursor
  • Larger control labels
  • The Ribbon for Word
  • The Ribbon for Excel
  • The Ribbon for PowerPoint
  • Vista User Experience Design
  • Design Goals Make getting what you need efficient & easy Make getting the results you want in Windows more… visual & direct Make people feel great about their experience… creating a positive emotional experience
  • First Impressions
  • Set up and welcome
  • Start menu, Start button
  • Taskbar & Tray
  • Window management
  • Glass window frames
  • Live Icons (thumbnails)
  • Explorer
  • Common File Dialogs
  • Top 200 error messages and notifications removed, fixed or improved
  • Control Panel
  • Our Process
  • Customer research
  • Selected usability focused projects for Office 2007
    • Office 2003 benchmark
    • Eye tracking
    • Card sort
    • Internal longitudinal studies
    • The “Truman” show
    • Office 12 benchmark
    • Extended usage study
    • Beta survey and visits
  • Selected usability focused projects for Vista
    • 3000+ users in 1:1 research or small group research during the making of Windows Vista
    • Instrumentation data was gathered from 8000+ XP users
    • 20,000+ users participating in instrumentation programs to gather usage and configuration data and info through survey panels  
    • Tracking 150+ common tasks for ease of use in Windows Vista
    • 30+ consumer families using beta since 2005 to give feedback on the day-to-day experience
    • Families in 7 countries in field research (US, India, Japan, Mexico, Germany, Finland, Israel)
    • Ethnographic research was conducted in Finland, Korea, Brazil, India, Russia, and US.
    • Engaged with international enterprises to understand their baseline use of XP and monitor improvements with Windows Vista as beta has been deployed
    • For Living with Vista we have received close to 5000 comments from 50 families (US and international) since the inception of the program at Beta 1 in August ‘05
  • The Paper Prototype
  • 1000 Card Pickup
  • Measuring results
  • What Microsoft has learned
  • people want more functionality but want it to be presented as less Source: Jakob Nielsen
  • the experience is not part of the product— the product is part of the experience
  • The experience is the product
  • Where to learn more
    • Get links to the following:
    • Jensen Harris Blog, Microsoft Office Product Manger
    • Microsoft Design Web site
    • Microsoft Expression Web site
    • Windows Vista Website
    • Office UI Standards
    • Vista UI Standards
    • … at: www.designthinkingdigest.com
    • Look for a Design in the Trenches Content at www.microsoft.com/expression
  • Designing at Microsoft
  • Question & Answer?
  • Thank you