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Design In The Trenches With Chris Bernard


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Design In The Trenches With Chris Bernard

  1. Design in the trenches Chris Bernard, User Experience Evangelist, Microsoft
  2. <ul><li>All the content in this presentation came from my hard working design peers at Microsoft, I didn’t do any of this work, I’m just sharing their good deeds. All photos in this presentation are from unless otherswise noted and are used for educational purposes. </li></ul><ul><li>For office, all of the principles, thoughts, etc. came from Jensen Harris. For Windows Vista, ideas came from Jenny Lam and Tjeerd Hoek. Do a web search on these guys (I suggest Windows Live Search <ahem>) to find out what they are up to today. They are all brilliant design peers and I hope this presentation helps you learn as much from them as I did. </li></ul><ul><li>Please visit and look under the knowledge center to fine a video of me giving this presentation. </li></ul><ul><li>Or try: </li></ul>
  4. UX
  7. Beginnings
  8. Xerox Star
  11. Experience Rewarding Moments
  12. For Microsoft, it started with a clear sense of mission … <ul><li>… with the desire to be more than we are today. </li></ul><ul><ul><li>A highly coveted brand. </li></ul></ul><ul><ul><li>A more skilled competitor. </li></ul></ul><ul><ul><li>A better partner. </li></ul></ul><ul><ul><li>A more profitable entity. </li></ul></ul><ul><ul><li>A maker of more productive and enjoyable experience. </li></ul></ul><ul><ul><li>A legacy. </li></ul></ul>
  13. User Experience principles <ul><li>Useful New capabilities that customers want and need. </li></ul><ul><li>Usable Efficient for familiar and easy for unfamiliar tasks. </li></ul><ul><li>Desirable Builds emotional connections; both familiar and new. </li></ul><ul><li>Feasible Achievable on time with available technology. </li></ul>
  14. Office User Experience Design
  15. Word 1.0
  16. Word 6.0
  17. Word 97
  18. Running into Fitt’s Law
  19. Nathan Myhrvold's 1 st law of software “ Software is a gas”
  21. Adaptive Menus: Office 2000 “ Long” Menu “ Short” Menu
  22. Rafted Toolbars: Office 2000
  23. Task Panes: Office XP
  24. Some Tipping Points
  25. Word Menus Word 1.0 50 Word 6.0 100 Word 97 200 Word 2003 250+
  26. Tool Menus & Task Panes Word 1.0 2 Word 6.0 7 Word 97 15 Word 2000 30 menus 50 task panes
  27. Time for a change
  28. Fast at any Speed
  29. Avoiding the Junk Drawer
  30. Mastering Details obsession to detail
  31. Contextual Tabs
  32. Dropdown Gallery
  33. Grid Layout Gallery
  34. In-Ribbon Gallery
  35. Quick Access and Magic Corners
  36. Mini-Toolbar: Closer to the Cursor
  37. Larger control labels
  38. The Ribbon for Word
  39. The Ribbon for Excel
  40. The Ribbon for PowerPoint
  42. Vista User Experience Design
  43. Design Goals Make getting what you need efficient & easy Make getting the results you want in Windows more… visual & direct Make people feel great about their experience… creating a positive emotional experience
  45. First Impressions
  46. Set up and welcome
  47. Start menu, Start button
  48. Taskbar & Tray
  49. Window management
  50. Glass window frames
  52. Live Icons (thumbnails)
  53. Explorer
  54. Common File Dialogs
  55. Top 200 error messages and notifications removed, fixed or improved
  56. Control Panel
  57. Our Process
  58. Customer research
  60. Selected usability focused projects for Office 2007 <ul><li>Office 2003 benchmark </li></ul><ul><li>Eye tracking </li></ul><ul><li>Card sort </li></ul><ul><li>Internal longitudinal studies </li></ul><ul><li>The “Truman” show </li></ul><ul><li>Office 12 benchmark </li></ul><ul><li>Extended usage study </li></ul><ul><li>Beta survey and visits </li></ul>
  61. Selected usability focused projects for Vista <ul><li>3000+ users in 1:1 research or small group research during the making of Windows Vista </li></ul><ul><li>Instrumentation data was gathered from 8000+ XP users </li></ul><ul><li>20,000+ users participating in instrumentation programs to gather usage and configuration data and info through survey panels   </li></ul><ul><li>Tracking 150+ common tasks for ease of use in Windows Vista </li></ul><ul><li>30+ consumer families using beta since 2005 to give feedback on the day-to-day experience </li></ul><ul><li>Families in 7 countries in field research (US, India, Japan, Mexico, Germany, Finland, Israel) </li></ul><ul><li>Ethnographic research was conducted in Finland, Korea, Brazil, India, Russia, and US. </li></ul><ul><li>Engaged with international enterprises to understand their baseline use of XP and monitor improvements with Windows Vista as beta has been deployed </li></ul><ul><li>For Living with Vista we have received close to 5000 comments from 50 families (US and international) since the inception of the program at Beta 1 in August ‘05 </li></ul>
  62. The Paper Prototype
  63. 1000 Card Pickup
  64. Measuring results
  65. What Microsoft has learned
  66. people want more functionality but want it to be presented as less Source: Jakob Nielsen
  67. the experience is not part of the product— the product is part of the experience
  68. The experience is the product
  69. Where to learn more <ul><li>Get links to the following: </li></ul><ul><li>Jensen Harris Blog, Microsoft Office Product Manger </li></ul><ul><li>Microsoft Design Web site </li></ul><ul><li>Microsoft Expression Web site </li></ul><ul><li>Windows Vista Website </li></ul><ul><li>Office UI Standards </li></ul><ul><li>Vista UI Standards </li></ul><ul><li>… at: </li></ul><ul><li>Look for a Design in the Trenches Content at </li></ul>
  70. Designing at Microsoft
  71. Question & Answer?
  72. Thank you