International experiences on Interoperability for Governments


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Presentation at the National ICT Conference in Tbilisi, Georgia, November 2013

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International experiences on Interoperability for Governments

  1. 1. International experiences on Interoperability Yannis Charalabidis University of the Aegean Georgian Cyber Security and ICT Innovation Conference November 28-29, Tbilisi, Georgia
  2. 2. The Greek Interoperability Centre (GIC) A European Research Infrastructure, supported by the FP7 Programme, launched in 2008 The centre aims at: • • • • • Promoting Interoperability in eGovernment and eBusiness in SouthEastern Europe and the Mediterranean Demonstrating state of the art solutions for Interoperability in Digital Public Services Contributing to Interoperability Standardisation and Research Acting as a dissemination and engagement point for research centres, administrations and enterprises. The Centre is already in close collaboration with FOKUS (DE), NCC (UK) and other interoperability excellence centres
  3. 3. Motivation for Interoperability in eGovernment Too many public organizations that need to cooperate during service provision (i.e. in Greece 20 ministries, 13 prefectures, 52 districts, 330 municipalities, 1800 public admin. organizations, 10000 Governmental “Points of Service” in total) Not manageable knowledge around the services. Sometimes even the exact number of services cannot be estimated (in Greece: more than 2,000 governmental services) Many large- and small-scale projects that have not been based on any interoperability standards (need for retrofit) Most approaches to finding solutions to the interoperability challenges are targeting technical specifications of the proposed systems We need approaches not stopping in paper-based specifications, but providing a real system supporting interoperability in the public sector
  4. 4. EU initiatives on interoperability Source: European Commission (2010), European Interoperability Framework (EIF) for European public services Version 2
  5. 5. Interoperability Standardisarion Initiatives
  6. 6. How are public services to be provided Source: European Commission (2010), European Interoperability Framework (EIF) for European public services Version 2
  7. 7. The Greek National Interoperability Framework Service Portals Standards Government Systems Architecture Electronic ID Standards Interoperability Standards (Legal, Organisational, Semantic, Technical) Service Registry Training Material
  8. 8. A systems-supported NIF Services & Processes Repository Enterprise Architecture / Organizational Interoperability (Guidelines for Service Documentation, Business Process Alignment & Re-engineering , Legal Issues) XML Schemas & Core Components Repository Information Architecture / Semantic Interoperability (Guidelines for XML, Standard Schemas, Codelists, Development Tools) Web Services Repository & UDDI Computational Architecture / Technical Interoperability (System & Components Topology, Design guidelines) Systems Reference Repository Access & Collaboration Tools Certification Tools “Systems” Level Web Portals & Multi-channel Access Specifications (Accessibility, Ergonomics, Structure, GCL) Technical Authentication Interoperability & Security Specifications Specifications (Communication, (eID, Trust levels, WS stack, storage authentication standards, mechanisms, vertical standards) encryption) Certification Framework (For organisations, systems, data and people) “Standards & Specifications” Level Co-ordination Strategy (Vision and Strategy for Interoperability & e-Government, Goals & Metrics, Maturity Matrix & Roadmap for PA) Co-ordination Activities (Marketing & Comm. Plan, Co-ordination & Acceptance Mechanisms) Training Activities (Skills Management, Training Process, Training Material) Maintenance Processes (Update, Change Management, Versioning Processes) “Coordination” Level
  9. 9. The Contents of the Interoperability Registry
  10. 10. Interoperability Registry Architecture Services Registry (Authorized Access) Interoperability Framework Web Site (Free Access) Registry UDDI Interface (Limited Access: Systems) Common Access Control and Application Engine Process Modeling Tools (incl. COTS software) Ontology Management, Population & Reporting Tools XML Management Tools (incl. COTS software) Relational Database Management System BPMN Process Models Services, Documents, Systems & Organizations Metadata Web Services XML Schemas & Core Components
  11. 11. The Interoperability Registry in service composition and provision
  12. 12. How to develop an eGov Interoperability Infrastructure Phase Α Phase Β Phase C Analysis of current situation and of the international experience and practices Consultation with enterprises and public organisations XML Schemas, Codelists development Consultation with contractors of eGovernment/Interop erability projects Draft Version of the Framework Interoperability registry development (Metadata templates and XML schemas) First Public Version of the Framework Training,dissemination material Incorporation of the framework in IT projects and systems Framework maintenance from public organisations Semi-annual versions Training of PA staff
  13. 13. The Interoperability Registry in Service Redesign
  14. 14. The Greek eGIF today 500 pages with standards for all levels eGOV Ontology, XML Schemas for basic public documents 1 public web site 1 interoperability infrastructure (services registry), for administrations Training Material (9 modules - 3 levels - 200 hrs) One University Post-graduate course for Framework Experts Certification Material (for administrations, industries, practitioners, training centres) 10,000 pages supporting documentation Best eGovernment Paper Nominee, 42nd HICSS Conference, 1/2009
  15. 15. Lessons Learnt       Nation-wide initiatives for one-stop service provision have to combine content syndicating portals, service registries and relevant standardisation in a coordinated effort. Service digitization has to be coupled with transformation, in order to ensure service delivery to citizens but also long-term growth and sustainability. Interoperability standardisation has to be supported by collaborative platforms, than just be in paper format, in order to assist diffusion within the public sector. Training and dissemination has to get a significant amount of a large eGovernment project effort and budget, as diffusion within the public sector and citizens is of key importance. Interoperability Infrastructures need to be supported by appropriate changes to the legal framework at national level in order to be applied in e-Government services. The follow-the-service approach is a very valuable tool, greatly assisting focusing on actual and measurable goals.
  16. 16. More ?    ERMIS results have been effectively promoted towards standardization bodies, such as CEN/ISSS, SEMIC.EU, IDABC EIF 2.0 and ETSI Applications now ongoing in Lithuania, Thailand, Western Balkans, designed by Greek Interoperability Centre Interoperability Infrastructures in cross-country lighthouse projects (STORK, PEPPOL, SPOCS) Best eGovernment Paper Nominee, 42nd HICSS Conference, 1/2009 Best BPM Application, OMG/BP Trends Competition 3/2009
  17. 17. The top-10 countries in Western Asia Georgia: 72nd in the world, 9th in the region
  18. 18. The top-10 countries in the world The European “model”
  19. 19. Conclusions and Next Steps • Interoperability in digital public services cannot be achieved without process reorganization, legal system re-structuring and data re-work • Interoperability Infrastructures can greatly assist in driving innovation in eGovernment, rather than just providing the “standards” • At European level, the coordinated management of pan-european services is needed (Services Directive, SEMIC, CEN/ISSS). Interoperability Infrastructures will have to be deployed at cross-country level. • In Greece, more emphasis laid now on tools like: - XSDGenerator: automated XSDs development and management - Tools for Management of eGIF Standards and Specifications - Tools for Assessment of public sites and administrations - Advanced eParticipation functionalities for governmental committees • Interoperability solution sourcing and deployment needs specialised centres of excellence • Go on – you can do it !