Digital platforms to drive innovation - platform-thinking and design-thinking

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Digital platforms to drive innovation - platform-thinking and design-thinking

  1. 1. Digital Platforms Francis D’Silva, Accenture Innovation Oslo, 23rd Nov 2010 Digital platforms comprising data, software and hardware can enhance innovation and value creation – for businesses, consumers and government.
  2. 2. What is? What if? So what? • Nature of digital platforms • Potential of digital platforms • Evolving digital platforms to accelerate innovation
  3. 3. Digital Platforms – The buzz (and hype) On 25th May 2010 Apple passed Microsoft to become the most valued technology company – most likely based on the potential of the Appstore Source: www.wolframalpha.com/input/?i=microsoft+vs+apple+market+capitalization+from+may+24th+2010+to+may+28th+2010
  4. 4. Digital Platforms – The status (and reality) • Society for Worldwide Interbank Financial Telecommunication (SWIFT) • NETS (earlier BBS) And some older institutions ... • International Telecom Union • Universal Postal Union ... and some emerging institutions • Global Business Dialogue on e-Society (GBDe) - http://gbd-e.org/
  5. 5. Digital platforms drive interoperability, which enriches the service experience
  6. 6. What is a digital platform? Software Hardware Facilities Offering Development tools Management tools Digital platform
  7. 7. A system perspective of an enterprise Self-service channel Management and Operations Customer management Production The four portfolios reflect the customer, demand, supply and manage capabilities of any enterprise
  8. 8. A system perspective of a «cooperative» Self-service channel Management and Operations Customer management Production Self-service channel Management and Operations Customer management ProductionSelf-service channel Management and Operations Customer management Production Self-service channel Management and Operations Customer management Production Self-service channel Management and Operations Customer management Production Self-service channel Management and Operations Customer management Production
  9. 9. Clinical Information Systems Hospital Management Systems Information and services must flow seamlessly for patients to enjoy a strong user experience Portal  Services must be useful for the user  Trust must be maintained  User-experience should be engaging  Quality of content must be high  The portal must tie into the supporting services  Practices and procedures for the workforce must be designed and implemented  Move data seamlessly without compromising accuracy, privacy for flexibility and usability  Interdisciplinary processes and collaboration  Data transfer between organisations (even across nation states) – without compromising trust nor quality
  10. 10. What is a digital platform? Software Hardware Facilities Offering Development tools Management tools Development kits Management kits • A digital platform is not feasible without standards – technical, processes, rules and ultimately regulations and laws. • Standards are often captured as data (taxonomies, codes, registers and schemas)
  11. 11. A scenario using Twitter Verified by MinId Verified by MinId MinID is the Norwegian government’s platform for authentication
  12. 12. Scenario using LinkedIn Verified by MinId Verified by Oppgaveregister Verified via Arbeidsgiverregister Verified via Studentregister Verified via Studentregister The different registers are managed by different Norwegian government agencies.
  13. 13. HealthVault - An example consumer health platform Felleskatalogen AA-Register Fastlegeregister Helsepersonellregister
  14. 14. Serving consumers Serving clients Trusted platform for service innovation Commercial Enterprise Public Sector Enterprise Vision 20:20 : In 2020 customers contribute to the service experience. Customer*-Provider collaboration in service design and service innovation is common. A trusted co-production platform accelerates innovations in services Policy makersPoliticians Service providers (Health, Finance, Education, Energy) Civil service and regulatory agencies Advisory, contracting and professional service providers Consumer / Citizen * Customers include consumers and clients (who serve consumers) 14
  15. 15. Thank You! Francis D’Silva Accenture Innovation francis.dsilva@accenture.com + 47 908 26 049
  16. 16. “Designing for services using cloud architectures” – a SIX project Innovations in services will impact the design of devices, data-centers and the network. Anticipating the disruptions these innovations will cause, this project seeks to investigate how software should be architected to enable and support high-volume and deeply experiential services that leverage computing resources that are virtualized (cloud computing).  The project will also investigate architectures and tools needed to develop and operate such service-oriented platforms. Focusing on public-sector services, this project will harvest the experiences from large-scale systems in Norway like Altinn and NAV’s pension solution; it will also extract experiences from similar solutions from a global network.  The impact on the organizations working practices and methods as a result of using such tools and architectures will be studied in close collaboration with the related project on “best practices in public collaboration”  The project will provide and use knowledge from SIX projects investigating business and operating models in service-based organizations.

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