1. Project introduction and background
2. Preliminary results:
1. Innovative public services landscape in Europe.
2. Needs of public sector organisations for technology enabled innovation of
3. Outlook: towards an Innovative Public Services Observatory
4. Questions and discussion
2 year project between DGs Digit and JRC, researching the
intersection of public services innovation, interoperability, and
technology (AI, IoT, Blockchain, APIs).
The IPS study in ISA²
1.Assess the EU Innovative Public Services landscape.
2.Identify key drivers and major bottlenecks for the use of innovative technological
solutions and applications in public services.
3.Define a basic Innovative Public Service EU framework and the road ahead.
4.Assess feasibility of setting up Innovative Public Services Observatory (IPSO).
ISA² Innovative Public Services Action
Innovative Public Services
(towards an eGov Incubator)
General landscaping and studies
• Framework assessing new technologies and IOP barriers (DIGIT.D2 and KPMG ) finished
• JRC Administrative Arrangement (DIGIT.D2 and JRC.B6) on-going until 2021
• Blockchain pilots (DIGIT.D3) Finished
• eDelivery API+Blockchain (DIGIT.D3, CNECT.H4) on-going until 2021
• AI use in Competition (COMP.R3) on-going until 2021
• Study on a future GovTech Incubator (DIGIT+JRC+CNECT).Not yet started
• APIS4IPS study (CNECT.H4 + JRC.B6) on-going until 2021
• APIs4DGOV study (CNECT and JRC.)
• AIWATCH Task 6 (CNECT and JRC)
• H2020 projects (CNECT and REA)
• CEF (BDTI, EBSI,…) (CNECT and DIGIT)
• EU Blockchain Observatory (CNECT)
Catalogue of Services
• Blockchain Study 2018-2019
• AI Studies 2019
• APIs supporting CoS
• Chatbots supporting CoS
• Semantics and AI.
• PoC AI for regulatory reporting
• DigiGov Study 2019-2020
• Use of AI in Legislation
Innovative public services
landscape in Europe
Distribution of cases across the four selected
technologies (total 543)
API Artificial intelligence Blockchain Internet of things
0 10 20 30 40 50 60
Distribution of cases across countries
Misuraca & van Noordt (2020); Vaccari et al (2020);
eublockchainforum.eu; van der Peijl et al (2019); others
Needs for tech-enabled public service innovation
• Availability of necessary human resources and skills.
• Support from internal and external stakeholders and users.
• Innovation responds to clear business needs.
• Have an active public sector and a strong technological partner.
• Legacy systems that allow new tech solution to be plugged in.
• Effective data infrastructures and quality data.
• Availability of standards, specifications, and guidelines.
• Have sandboxes and testbeds.
• Availability of necessary funds.
• Opportunities to share experiences and learn from others.
Feasibility study being created in the project for an
Innovative Public Services Observatory.
• A database of public sector pilots/activities using
technologies for public services innovation.
• Information for different needs - possibility to
identify cases by sector or by technology
• A source of inspiration and reuse for public
services that fosters collaboration.
• One of the sources to select that would qualify
for the Interoperability Govtech Incubator.
Towards an Innovative Public Services Observatory
- What is your perception of the Innovative Public Services Landscape in
- Where do you see the biggest needs of public sector organisations for
technology enabled service innovation?
- What would you expect from an Innovative Public Services Observatory?
Input for discussion:
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Run by the Interoperability Unit at DIGIT (European Commission) with 131€M budget, the ISA2 programme
provides public administrations, businesses and citizens with specifications and standards, software and
services to reduce administrative burdens.