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Peter Ulrich
Joint Research Centre, European Commission
Innovative public services in Europe –
taking stock and looking ahead
Samos summit on ICT-enabled governance
13 July 2020

1. Project introduction and background
2. Preliminary results:
1. Innovative public services landscape in Europe.
2. Needs of public sector organisations for technology enabled innovation of
public services.
3. Outlook: towards an Innovative Public Services Observatory
4. Questions and discussion
Content

1. Project introduction and background

2 year project between DGs Digit and JRC, researching the
intersection of public services innovation, interoperability, and
technology (AI, IoT, Blockchain, APIs).
The IPS study in ISA²
Key objectives:
1.Assess the EU Innovative Public Services landscape.
2.Identify key drivers and major bottlenecks for the use of innovative technological
solutions and applications in public services.
3.Define a basic Innovative Public Service EU framework and the road ahead.
4.Assess feasibility of setting up Innovative Public Services Observatory (IPSO).

Interoperability@EC
ISA²
ISA² Innovative Public Services Action
Innovative Public Services
(towards an eGov Incubator)
General landscaping and studies
• Framework assessing new technologies and IOP barriers (DIGIT.D2 and KPMG ) finished
• JRC Administrative Arrangement (DIGIT.D2 and JRC.B6) on-going until 2021
Piloting activities
• Blockchain pilots (DIGIT.D3) Finished
• eDelivery API+Blockchain (DIGIT.D3, CNECT.H4) on-going until 2021
• AI use in Competition (COMP.R3) on-going until 2021
Specific studies
• Study on a future GovTech Incubator (DIGIT+JRC+CNECT).Not yet started
• APIS4IPS study (CNECT.H4 + JRC.B6) on-going until 2021
Outside ISA²
• APIs4DGOV study (CNECT and JRC.)
• AIWATCH Task 6 (CNECT and JRC)
• H2020 projects (CNECT and REA)
• CEF (BDTI, EBSI,…) (CNECT and DIGIT)
• EU Blockchain Observatory (CNECT)
Legal Interoparability
ELISE
FDS
Catalogue of Services
SEMIC
• Blockchain Study 2018-2019
• AI Studies 2019
• …
• APIs supporting CoS
• Chatbots supporting CoS
• Semantics and AI.
• PoC AI for regulatory reporting
• DigiGov Study 2019-2020
• Use of AI in Legislation

2. Preliminary results

Innovative public services
landscape in Europe
Distribution of cases across the four selected
technologies (total 543)
API Artificial intelligence Blockchain Internet of things
0 10 20 30 40 50 60
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republik
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxemburg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
UK
Distribution of cases across countries
Sources:
Misuraca & van Noordt (2020); Vaccari et al (2020);
eublockchainforum.eu; van der Peijl et al (2019); others

Needs for tech-enabled public service innovation
• Availability of necessary human resources and skills.
• Support from internal and external stakeholders and users.
• Innovation responds to clear business needs.
• Have an active public sector and a strong technological partner.
• Legacy systems that allow new tech solution to be plugged in.
• Effective data infrastructures and quality data.
• Availability of standards, specifications, and guidelines.
• Have sandboxes and testbeds.
• Availability of necessary funds.
• Opportunities to share experiences and learn from others.
• Etc.

3. Outlook

Feasibility study being created in the project for an
Innovative Public Services Observatory.
• A database of public sector pilots/activities using
technologies for public services innovation.
• Information for different needs - possibility to
identify cases by sector or by technology
• A source of inspiration and reuse for public
services that fosters collaboration.
• One of the sources to select that would qualify
for the Interoperability Govtech Incubator.
Towards an Innovative Public Services Observatory
IPSO prototype:
https://ipsoeu.github.io/ips-
explorer/service/

4. Questions and discussion

- What is your perception of the Innovative Public Services Landscape in
Europe?
- Where do you see the biggest needs of public sector organisations for
technology enabled service innovation?
- What would you expect from an Innovative Public Services Observatory?
Input for discussion:

Interoperability@work
• You can use Joinup to disseminate results, events, documents,…
https://joinup.ec.europa.eu/collection/innovative-public-services

ISA² programme
You click, we link!
Stay in touch
ec.europa.eu/isa2
Run by the Interoperability Unit at DIGIT (European Commission) with 131€M budget, the ISA2 programme
provides public administrations, businesses and citizens with specifications and standards, software and
services to reduce administrative burdens.
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