2014 BHL Program Manager's Report. Carolyn Sheffield. 2014 BHL Annual Meeting. New York Botanical Garden. New York, NY. 10 March 2014

1. Projects and Priorities:
Engaging Users
Carolyn Sheffield
Program Manager

3. Goal 3: Engaging Users
Increase global awareness about BHL through
outreach, learning and education, and branding
through engagement and collaboration with
existing and new user communities.

4. Engaging Users
• User Feedback
• Social Media
• Collaborations

5. User Feedback is Critical
General feedback form Scan request form
http://biodiversitylibrary.org/contact
Calendar Year 2013
Issues Received: 1,155
Issues Closed: 1,446
Scan Requests Received: 295
Scan Requests Closed: 608

6. The gap between Opened and Closed tickets is narrowing
2% more tickets that are open than closed, down from
19% in Q1 of FY13
User Feedback
0
500
1000
1500
2000
2500
3000
Oct - Dec
2012
Jan - Mar
2013
Apr - Jun
2013
July - Sept
2013
Oct - Dec
2013
Closed
Open

7. BHL
& Our Users

8. BHL’s Social Media Presence
@BioDivLibrary
www.facebook.co
m/BioDivLibrary
blog.biodiversitylibrary.org
http://www.flickr.com/photos/biodivlibrary/sets
pinterest.com/biodivlibrary

9. • Status: Efforts and Results
• Challenges,
• Future Directions
137,312 135,557 128,228 113,495 118,128 110,065 107,503 106,007 111,255 124,446 124,917 107,860
1508 1460 1320
670 704 618 592
423 401
326
424
258
814
464 429
126
176
284
105 123 122 119
80
41
265 294
231
86
112
76
146 127 120 143 148
75
Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13
Social Media & BHL
Visits to BHL Facebook Twitter Blog
 36,928 visits from social media to BHL in 2013
 13,400 visits from BHL’s own blog, facebook and twitter
1.4+ million visits
to BHL website in
2013

10. Flickr
Where can we maximize
impact?
0
2
4
6
8
10
12
Book of the
week
Campaigns Project
Updates
Collaborations
Facebook
Blog
Twitter

11. BHL
on Flickr

12. 5416
2872
5676
1543
1023
1633
3910
2258 2199
3767
118 241
525,948 461,740 430,634 498,641 441,143 439,908
896,057
2,794,043
4,736,541 5,127,901 4,169,963 4,244,808
1944 1755 1383
829 720 708 820 773 681 705 535
506
Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13
Flickr & BHL
Images Added Views Visits to Website
 89,000+ Images
 24+ Million Views
BHL
on Flickr

13. Mission: The Biodiversity Heritage
Library works collaboratively to make
biodiversity literature openly available to
the world as part of a global biodiversity
community.
Collaborations

14. Collaborations

15. 14,000,000
15,000,000
16,000,000
17,000,000
16 million BHL Text Pages that
Link to EOL Species Pages
8,500
9,000
9,500
10,000
10,500
11,000
11,500
11,082 Total BHL tagged images
in EOL
Ongoing
Collaborations

16. Special Projects
NESCent-EOL-BHL Research Sprint BHL-EOL Flickr Event at Smithsonian

17. 0
500
1000
1500
2000
2500
3000
Oct - Dec
2012
Jan - Mar
2013
Apr - Jun
2013
July - Sept
2013
Oct - Dec
2013
0
2
4
6
8
10
12
Book of the
week
Campaigns Project
Updates
Collaborations
Facebook
Blog
Twitter
14,000,000
15,000,000
16,000,000
17,000,000
16 million BHL Text Pages that Link to
EOL Species Pages

18. Thank you
http://biodiversitylibrary.org
Carolyn Sheffield,
sheffieldc@si.edu