Visual IVR provides your mobile phone users with a convenient menu driven interface to your IVR and allows your users to quickly select the options they need, saving them time, and you money. Now your customers can simply click their way through the IVR system without listening to each option.

1. VISUAL IVR

2. www.brandaudio.co.uk
VISUAL IVR
Visual IVR provides your mobile phone users with
a convenient menu driven interface to your IVR
and allows your users to quickly select the
options they need, saving them time, and you
money. Now your customers can simply click their
way through the IVR system without listening to
each option.

3. www.brandaudio.co.uk
THE BEST PART?
It works seamlessly with your existing IVR system. There is no
costly rip, replace or rewrite. Visual IVR uses your existing IVR
scripts, allowing your customers the choice of using a conventional
IVR or the new Visual IVR.

4. www.brandaudio.co.uk
BENEFITS FOR COMPANIES
DEPLOYING VISUAL IVR
• More callers to your call centre will use self-service
• Could double the use of self service - means less real agents required
• Marketing and image boost for a company
• Boost customer service rating
• Shorter calls - if callers come through to agents
• Cheaper to deploy than traditional IVR - pure software
• Much easier to develop the "IVR" applications
• Rich visual application possibilities for the future

5. www.brandaudio.co.uk
BENEFITS FOR USERS OF VISUAL IVR
• Convenient - on the mobile phone
• Easy to use - no listening or DTMF key in
• Fast - faster than listening to prompts and keying in responses
• Faster to get in agent queue - might even be almost instant

6. www.brandaudio.co.uk