Building Conversational Bots
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Charlotte Bots and AI meetup from November 2016. Discusses building conversational chatbots and available options for developers.
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Building Conversational Bots
- 1. Building Conversational Bots Charlotte Bots and AI Meetup Nov’ 16 botsplash.com
- 2. Introduction Ramu Pulipati botsplash.com Helps build and launch conversational bots botsplash.com
- 3. Agenda • Bots Background – Bot Conversations – Bot Kinds – Platforms • Building Bots – Frameworks – Build your own • Best practices – Bot personality – Following through – Smart Bots botsplash.com
- 4. Bot Conversation Basics • Human to human • Human to bot directly (Facebook, Skype) • Human to human with Bot in the mentions or sideline (Google Allo, Slack) • Bot to human – notifications (Facebook, Slack) botsplash.com
- 5. Bot Kinds • Universal AI trained bots – Google Allo, Facebook M, Siri, Cortana – No Integration support • Voice only / Text based integration platforms – Amazon Alexa, Skype – Voice enabled, limited integrations • Domain or business specific Bots – Slack, Facebook, Kik and Microsoft Teams? – OS platform as native app alternative (limited functionality) – Usually based on workflow, NLP and domain focused botsplash.com
- 6. Platforms • Software as services – Closed platforms with bots: Slack, Facebook, Skype, Gitter – Platforms without bots: Snapchat • Hosted platforms – Open Source: Rocket chat, Matter Most, Zulip botsplash.com
- 7. Bot frameworks • Proprietary end to end solutions – API.ai, Motion.ai, Wit.ai, Botsplash.com (managed) • AI Machine Learning services – IBM Watson, MS Cognitive Services, Alieyn • Libraries – MS Bot Framework, Botkit botsplash.com
- 8. Build your own • For advanced and complex handling of business scenarios • Enables to target a specific platform using full potential • Easy to build simple and focused bots • Managing context, workflow, NLP and Machine Learning would make it complicated botsplash.com
- 9. How to get started? • Start with platform tutorial (first timer) • Understand platform capabilities and libraries • Create a user workflow – Identify input fields and output – List the different flows to reach the output – Write down interaction sessions • User testing and collect improvements botsplash.com
- 10. Bot Personality • Use direct & natural language • Give personality. Engage in role play. • Provide users with suggestive responses and type_on notifications • Keep message concise and use a/b testing. • Maintain short term memory and long memory • Allow the user to start over anytime botsplash.com
- 11. Use Platform Features • Menu • Greetings • Get started • Share • Display templates • Call Phone • Buy • Share • Receipt • Extensions • Profile • Time zone • Gender • Targeted promotions botsplash.com
- 12. Interaction Analysis • Provide alternate messages and content flows • Measure – Flow dropouts – Conversions Rate • Understand – User geography and focus services – Usage times – Notifications botsplash.com
- 13. Engagement • Provide confirmation before placing an order or confirmation • Use website as fallback • Standby support staff for e-commerce • Give clear option to change subscriptions botsplash.com
- 14. Building Smart Bots • Basic keyword & distance algorithms are not very effective • Retrieval vs Generative chatbots • Natural Language Processing • Machine learning / AI botsplash.com
- 15. Questions? • Discuss – Next month meetup agenda – Upcoming Charlotte events botsplash.com ramu@botsplash.com