"Rio de Janeiro C2 Center dealing with the unexpected: resilience and brittleness during FIFA Confederation Cup" presentation done at The 11th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2014)

2. We will talk about...
Intro

3. Brazil will be the host of 2
major sport events.

4. This represents New
Challenges to:
• Security
• Safety
• Health
• Transport

5. Keep the public system working
&
Support Major events

6. June/2013 – The Test Event
Stadiums, Hotels, Transportation, Security, Safety,
Health System…

7. It also test the CICC-RJ
infrastructure and 6-year Planning

8. However…
unexpected events happen

9. Things can go wrong

10. Our goal here is
to present how the CICC-RJ
manage this unexpected
situation of social unrest in
Rio during the
Confederation Cup

11. Showing
Resilience
X
Brittleness

12. We Hope…
that this study will be useful not
only for the CICC-RJ, as well as to
other C2 centers…

13. We Hope…
Contribute with other studies that
seek to understand why things go
wrong and why…

14. We Hope…
Listen your feedback.

15. The ICCS
Integrated Command and
Control System

16. ICCS aims to…
Ensure the communication flow
between C2 Centers
Provide a National Planning
Receive, organize and share
feedback of actions incidents, etc.

17. Federal Government
CICC-N
CICC-R
CICC-M CICC-L
Security Response and Multi-agency Protection
Mayor / City
Operations
State
Government
National
Coordination
Regional
Command and
Control Centers
Security Response
Decentralized Tactical
Protection

18. Rio de Janeiro C2 Center
CICC-RJ

19. CICC-RJ
is the main
element in the
coordination of
security and safety
actions in Rio de Janeiro
State

20. Security
Safety
Transportation
Communication
Public Administration
More than 20 agencies

21. Daily Operations

22. Mega Events
Support and
Crises
Management

23. In this room they have a
Common Operational Picture (COP) showing
• Schedules
• Television News
• City Traffic Information
• Real-time monitoring cameras (streets, roads, stations)

24. The COP is managed by CICC-RJ Coordination
Agencies responsible for answering emergencies sit closer
to COP.
Military Police
Fire Fighter Department
State Civil Defense
Mobile Emergency Service

25. What happened?
The unexpected Situation

26. Brazil
is known for…

27. Beautiful places

28. Happiness

29. Passion for Soccer

30. In late May, an increase of 20 cents
in bus fares in several Brazilian
cities

31. Started a series of protests

32. It took everyone
by
surprise

33. Large protests are not common in
Brazil
1992 – President Collor
Impeachment
Diretas Já - 1984
1968 – End of Dictatorship

34. 45 years since the last violent
protests.

35. What was
new?

36. • Happened all over the country
even in interior cities.
• They had no specific claim.
• There was no political or social
leadership.
• The use of internet and social
networks.
• Violence.

37. Understanding what was done.
Cognitive Task Analysis

38. CTA is a set of tools and techniques
used to understand how people
think: how their mind work, what
they struggle with, how they manage
to perform complex work adeptly
and pluck inventive solutions…
“
”(Crandall, Klein and Hoffman 2006)

39. Knowledge Elicitation Data Analysis
Knowledge
Representation

40. Knowledge Elicitation
Documentary research
5 Interviews (CDM)
Observations

41. Data Analysis
Identifying Themes
Cataloguing Cues and Patterns
Capsulizing Incidents

42. Knowledge Representation
Timeline
Paper&

43. Brittleness
Results

44. Resilience
Results

45. Conclusion

46. Who we are.
Authors