Presentation by Trevor Jones - VP Prjects and Risk Management from DHL at the APM Project Management Conference 2014

1. DHL Supply Chain
“Changes we have made in the face of
increasing pace of change”
Trevor Jones - VP Projects and Risk Management

2. 2
.. congestion hampers
economies
Governments stimulate
economies with green
spending
Can we afford to not
cut carbon
emissions?
Road Transport Costs, increasing,
driving shared user platforms
World Economy
shifting
East and South
The world is
online and
growing
exponentially
Equipment
becomes
intelligent
Politics, Climate,
Terrorism – Supply Chain
risk has increased
Logistics Cost (%GDP)
Oil
Energy
Globalisation
Logistics Cost (%GDP)
Oil
Energy
Globalisation
Challenges in Supply Chain management
“Faster – Smarter – More Complex solutions “

3. Business challenges – Complexity / Retention / Assurance
1. To deliver a Project
Management Career Path
2. Implement an improved
Performance Measurement
and Evaluation Process
3. Retention and Development of
our Talent pool
4. Real Functional status
Objectives
To deliver a long term Project Management career path and develop a profession that is
recognised for delivering profitable business growth and delighting our customers
% BCA Gross ProfitFinancial
% First Choice
Customer Satisfaction
Implementation score
Customer
% internal PM’s to deliver
transformational projects
Internal
% Performance
Measurement &
Evaluation and
PDPs completed
People
% EOS Active
Leadership and
L&D
% Attraction
% Progression
% Cross BU /
Country Moves
Benefits
Measures
Illustrative – defining metrics in progress
ORA rating :
resource level
allocation
% Retention

4. To deliver Complexity we need a balance
APM PQ or
RPP gives
more extensive
career support
than P2
APM PQ or
RPP aligned
with PMI as
preferred
personal
accreditation Project
Professional
External
Recognition
2015 – 2020
Vision
PME
Career Path
Business
Development
Corporate
Accreditation
APM will help
our customers
understand that
we
continuously
look to improve
our PD offering
APM will help
UKIN PD
support the
EMEA 2015
strategy
APM aligned to
DSC career /
competency
levels
eLearning
available via
iLX
APM Corporate
Accreditation –
1st Logistics
provider to
accredit will be
DSC UKIN
Project
Management
= the technical
side of the
change
Change
Management
= the people
side of the
change
Looking forwards
Attracting Talent
Rounded skills
Blended Learning

5. Changing World of PM – Multi talented people
Short Planning Executing Closing
Long Planning Executing Closing
Health & fitness
test
Knowing the
distance
Starting block
power preparation
/ release
Health & fitness
test
Strength &
conditioning training
Controlling &
conserving energy
Replacing spent
energy
Knowing the
distance
Pacing yourself &
supporting others
Endurance
training
Celebrating
success
Celebrating
success
Knowing what is
required
Building the right team
and conditioning for
rapid deployment
Undertaking activity
& not stopping Celebrating success
Knowing what
is required
Building the right team
and conditioning for
the journey
Planning the
approach & time
Deploying at a
steady pace and
supporting others
Recognising
progress
Performing a
health check
Undertaking
activity
Celebrating
success
Initiating
Initiating
Sprinting to
the finish
Planning the
approach & time
Performing a
health check

6. What we are finding - The Project Person
• The ’Project Person’ is made up of a variety of attributes
‘technical’ and ‘people’ based. All of these attributes are
needed to make a successful project person
• Use your instinct alongside Technical approaches. Softer side
or the real project side?
• We are seeing the need for this in Every complex change we
encounter……We need people to work closer on complex
projects, not remotely
• Y Manager thinking and Z Manager world is just around the
corner. We need to ensure we align our PM Strategy with the
mindset of our people and the ever increasing complexity of
projects
IssuesMgt
TECHNICAL
Gantt
Prince 2
APM
MSOfficeTimeMgt
Control
Reports
Prioritization
PMO
SWOT
PM101
Quality
Proactive
Tools
Skills
MoP
MSP
Process
Decision
Making
Experience
Risk
PEOPLE
Familial
Leading
Change
Politics
ToughLove
Situational
Leadership
ACT
WIIFM
Considerate
Empathetic
Emotional
Intelligence
Friend
Life Skills
Leadership
Maturity
Stakeholder
Mgt
Resistance
toChange
ChangeMgt
TheProjectPerson

9. 2012 – 2020 Project Function is leading the way