SlideShare a Scribd company logo
1 of 11
Download to read offline
How to control figures in your restaurant
Sokirianskiy Teodor
Magnat Restaurant Distance School Founder
www.magnatcorp.ru
www.magnatclub.ru
Tel Aviv-Moscow-Berlin
2014
Introduction
Methodological framework for the analysis of the economy of any type of business is
very extensive. Analysis of the catering and hospitality industry has some distinctive
features from other forms of economic activity, namely:
- the presence of subjective factors, such as the atmosphere, guests mood, music
(muzak) , time of day and time of year (season), various forms and motives of
socialization, subcultural characteristics of the audience, the psycho-emotional
aspects of group and individual behavior, elements of irrationality of consumer
(guest) choice;
- a significant impact on the quality of staff places products and services institution;
- pronounced seasonal factor in the context of the "time of day" / "day of week" /
"season" / "work / pre-weekend/weekend)"
- the influence of reason and motive of visiting places, membership of a particular
social, gender, age group, the result of sales;
- the highest competition factor not only between types of caterers, but between
ways of catering, between food products as well;
- A variety of accounting and IT-automated control systems, which occur because of
(associated with) the imperfection of the legislative framework in the field of
economics, human resources, taxation;
- Subjectivity of evaluation of sales financial result (sales report) science (Availability
factor of subjectivity evaluation of sales, subject to) geographic, demographic,
religious, national, other specifics of the State/Country.
- A strong dependence of the results of economic activity on the type and format of
the catering and hospitality.
All these factors and features require the restaurant manager not only thoughtful
and balanced approach to the analysis of the balanced scorecards system, but also
considerable empirical experience of system analysis, and managing the hospitality
business
In this tutorial, the author – Sokirianskiy Fedor used the methodology and analysis of
the empirical experience of more than 1000 companies in the hospitality industry for
12 years.
It is important to take into account the fact that the methods and targets for
different formats catering are not 100% universal, in practice there are complex and
uncharacteristic cases of deviation indicators separate institution from the industry-
wide.
index transcript comment
Sales (sales / turnover) -
correlation plan / actual
result within one year
(Indicates how realistic
the company's
management assesses
the ability of institutions
It is important to take into
account inflation and the
rate of market growth in the
national average. You can
and most of the
management team.)
Indicates the ability of
the team and top
management of
restaurant to achieve
goals and aims, stand in
financial plans
Это не твой косяк, я
просто сам
переформулировал ))
take the regional official
data of Statistics Authorities
(Rosstat). In quantitative
terms, growth rates (data)
are understated, but they
are valid in proportions of
the market. (% against).
Restaurant manager could
argue that the sales growth
is his own gain – the result
of the team attempts to
increase sales.
Unfortunately, in majority of
cases the market is growing
and the sales grow.
Score chart dynamics for
the year. Match /
Mismatch seasonality
region / format
Seasonality can be as
follows: June, July, August
- decline in September -
an increase of 30% from
the previous month,
October - 10% in
November - + 10%.
December - 20% relative
to November, January -
25%, 15% in February +
March + 5% in April -
10%. May -10%
Exception - fast foods and
any businesses in small
towns and malls. In some
catring formats you can find
stable growth in summer
time. In many places where
you can find summer
terrace, especially in the
South Regions, summer
growth rate can be observed
close to the December
annual holidays growth.
Revenue breakdown by
product group plan /
actual
Compare your plan and
fact
It is useful to plan your sales
in figures and dollars for
different types of menu
groups. For example- coffee
and Tiramisu planned sales,
soups, starters, beer snacks,
etc.
Plan of month sales It is useful to plan your
cash flow to find out how
you can influence the
result
If you find out in the middle
of the month that your sales
rate in out of your plan, you
can make special efforts to
influence the financial result
Share of rental expenses in If the share is more than One of the most important
your turnover structure 10% you should sell much
more
indicator in restaurant
analysis
Revenue per 1m ² of dining
hall
The larger the hall, the
less the revenue
Exception – National
authentic food restaurants,
beer restaurants and pubs
and karaoke clubs
The correlation coefficient
of the bar sales proceeds
to the kitchen sales
Standard figures - 30
beverage/70 foods
Besides drinking places may
be the opposite or 50/50 or
20/80
The correlation coefficient
of hot drinks sales to
revenue
confectionery/зфыекн
Standard figures - 70/30.
The closer to 50/50, than
better
If you sell espresso or
Cappuccino and don’t have
Ney York cheesecake in the
bill – that means that
cheesecake is too expensive
or not good quality/not
fresh
The correlation coefficient
of spirits revenue to non-
alcohol drinks
20/80 If proportion is
different that means that
non-alcohol drinks are
cheap, or alcohol is too
expensive
The correlation coefficient
revenue hot dishes to
soups
70/30 If more than 30%
of soups - well, less - bad
See pricing and
consumption correlation
lunch and dinner
The correlation coefficient
revenue salads to soups
60/40 If less than 40 -
bad.
See pricing and structure of
the check
The correlation coefficient
revenue salads to hot
dishes
40/60. If less than 40% of
salads – that’s bad
The correlation coefficient
banquets revenue (more
than 12 persons dining is
banquet) in retail turnover
10-15% of the turnover If less - see the menu and
pricing in the banquet menu
The correlation coefficient
of revenue for evening
dining and lunch dining
50/50 or 40/60. If less,
then - bad
Watch the stream of checks
report from your POS
terminal. The problem with
the concept or conflict of
expectations of guests
The correlation coefficient
of total revenues, revenue
breakfast/lunch turnover
20/80 If less - erase breakfasts
The correlation coefficient
revenue weekdays and
weekends
50/50 If deviation - to deal with
the flow of checks and
stocks, lunches, ala cart
The correlation coefficient
based on hourly earnings
Check/Guest/Hour
40% - from 12:00-16:00,
10% - from 16:00-18:00
and 50% - after 18:00
If not indicative of
conformity - the problem
with the product, concept,
audience expectations.
Laborcost share in
turnover
Fixed cost should be not
more than 10% in
turnover. All the other
taxed and bonus fees –
not more than 8% plus
Rent share in turnover Look apps. 10% is
maximum
The share of external
services in turnover
Should be close to 0 )))
Foodcost share in turnover Not more than 27% -
normal index
Beveragecost share in
turnover
Look above
Win packaging and
material costs in turnover
Not more than 1%
The share of electricity in
turnover
Nor more than 2,5%
Fiscal share in turnover Not more than 5%
Marginal profit
Operation profit
Marginal profit on 1m ²
hall / kitchen
Operating profit per 1 m ²
lounge / kitchen
Operating profit for the
types of services (food,
hookah, karaoke)
ROI % per month on the
attached
4% per month and more -
a good indicator
Sales (revenues) The calculation is made on the basis of
actual revenue. figures in the table are
recorded by summing revenue from 1 of
the reporting month. Filled by economic
analysist or accountant or manager
Revenue from groups range Revenue from the kitchen to the bar for
banquets, discount lunches
Revenue per 1m ² hall Revenue divided by the useful area of
the hall. Shows the uniformity of loading
zones, efficiency zoning
Time for details correlation revenue
commodity groups
CR bar-kitchen, CR tea + coffee
confectionery, CR soups to hot dishes,
hot dishes spacecraft to salads, CR
lunchtime to evening trade
Correlation revenue by period CR revenue SunWed-ThurSat, CR revenue
from 10:00-17:00 and 17:00-23:00, CC
revenue SunWed 10:00:17:00 and
ThurSat 10:00-17:00 etc
Revenue structure Share of gin, vodka, beer, cocktails,
whiskey (etc) in the revenue structure of
the bar, the share of salads, appetizers,
side dishes, pastries, soups, hot dishes in
the revenue structure cuisine
Revenue breakdown by fixed and
variable costs
Share of salary, tax, financial cost,
outsourcing, etc. in revenue
Relative analysis Revenues compared with last month, the
previous month, the deviations from the
plan last year and the current year
Margin profit The calculation is based on the actual
profit margin (MP). MP = Revenue
(cumulative from the beginning of the
month) - Variable costs cumulative from
the beginning of the month). Filled by
restaurant manager
Operation profit (EBIT) The calculation is based on the actual
operating profit (OP). OP = Revenue
(cumulative from the beginning of the
month) - Variable costs cumulative from
the beginning of the month) - Fixed costs
(cumulative from the beginning of the
month). Filled by economist.
Operating profit by service Kitchen, bar, hookah, karaoke, etc.
Operating profit sq.m. area restaurants OP = Operating profit of restaurant / S
outlets. Filled by economist.
Profitability Profitability index P = Operating profit
(OP) / Revenue * 100. Payment for the
month. Filled by economist.
ABC analysis gross ABC analysis of total revenue
ABC analysis by gross commodity groups ABC analysis of the kitchen, on the bar,
on the banquet, for pastry, etc.
ABC - marginal analysis ABC marginal on turnover
ABC - marginal analysis by product group ABC marginal in the kitchen, at the bar,
on the banquet, for pastry, etc.
ABC quantitative analysis ABC quantitative on turnover
ABC quantitative analysis by commodity
groups
ABC quantitative in the kitchen, at the
bar, on the banquet, for confectionery,
etc.
ABC analysis synthesis A + B Indicators list of groups A and B under
the scheme AAA+ABA+BAA+AAB etc
Operating costs Actual costs for maintenance of the
restaurant
% return of investment The total investment / revenue of month
Coefficient procurement By Ord. = Current assets / revenues.
Filled by purchaser.
Rate of turnover By turnover = (Average s / st inventories /
C / st realized. Prod) * 30 (31). Filled by
purchaser
Coefficient of margins By prod. = Revenue / implemented by s /
st. Filled by purchaser
Win in raw materials in turnover Win RM = C / st. implemented. cont /
Avg. s / st. * 100 stocks. Filled by
purchaser.
Marginal average ratio for the group MR groups: soups, salads, hot dishes,
desserts, drinks, etc.
MRA (plan-fact) Correlation coefficient planned margin in
each group and the actual
Number of guests The indicator is calculated based on the
actual flow of the guest in the restaurant.
The calculation is cumulative of the
month from 1 to 30/31 numbers. Filled
by manager.
The average check per guest The indicator is calculated on the basis of
evidence in the restaurant. Average
customer check sum = revenue / Number
of Guests
Number of orders The indicator is calculated on the basis of
evidence in the restaurant by the
number of orders in the ACS
Average check to order The indicator is calculated on the basis of
evidence in the restaurant. Average
check for order = amount of revenue /
Number of orders
The growth rate of the club guests Calculated on the basis of the actual club
cards issued. The calculation is
cumulative of the month from 1 to 30/31
numbers. The increase is calculated as
the number of cards issued in the current
period-number of cards issued in the
previous period. Filled by manager
Indicator of filling assortment list Indicates the number of courses in
assortment list and restaurant menus.
Indicator markups assortment list Shows the average mark-up (of the cost)
to the dishes on the menu
The number of intermediate actions
involving marketing
The number of intermediate actions held
restaurant suppliers products
The number of contracts sold by
distributors
The number of contracts sold by
distributors or sales managers for
banquets in the restaurant
The full cost of meals (example: Greek
and Stolichny)
Coefficient of variation of the total cost
of meals (5 sample dishes from the
menu)
Number of people per shift / 1 kg of sales Dividing the number of people per shift
per 1 kg of finished product
Electricity / 1 kg of sales Dividing the amount of electricity
consumed per 1 kg of finished product
The correlation coefficient of club guests
and regular visitors
Division CG on RG
The average check per guest = revenue /
number of guests
Average score = revenue / number of
accounts
CMH Check-Man-Hour
Average ticket revenue on the table = /
seats
Number of checks on weekdays (Sun,
Mon, Tue, Wed) / number of checks at
the weekend (Thu, Fri, Sat)
Turnover table during the week Turnover table = number of seats
Turnover table at the weekend Turnover table = number of seats
Number of meals per person Quantitative analysis of the checks-Table
checks one course, two courses, three
courses and more
Coefficient of group loyalty Table number of single, dual and "herd"
(3 or more) visits
Flow checks number of checks (weekdays and
weekends separately)
Graduation checks of sum from 0 to 500, from 500 to 1000, 1000 to
1500 or more
Average check on order (weekdays and
weekends)
check amount / number of dishes (bar +
kitchen). Find the arithmetic mean. Take
75 checks find the general arithmetic.
Average revenue per hour for waiters Surnames rating
Average revenue per hour Administrator
and change
Surnames rating
Marginal profit per shift by admin
Quality of service tip the waiter / waiters revenue * 100%

More Related Content

Viewers also liked

мотивация сотрудников ресторана
мотивация сотрудников ресторанамотивация сотрудников ресторана
мотивация сотрудников ресторанаалександр мусатов
 
для чего нужна фк
для чего нужна фкдля чего нужна фк
для чего нужна фкFoodRussiaSchool
 
Где у менеджера кнопка "Соблюдаю стандарты"?
Где у менеджера кнопка "Соблюдаю стандарты"?Где у менеджера кнопка "Соблюдаю стандарты"?
Где у менеджера кнопка "Соблюдаю стандарты"?александр мусатов
 
Открытие ресторана_Александр Мусатов
Открытие ресторана_Александр МусатовОткрытие ресторана_Александр Мусатов
Открытие ресторана_Александр Мусатовалександр мусатов
 
Среда обучения. Методы контроля работы ресторана
Среда обучения. Методы контроля работы ресторанаСреда обучения. Методы контроля работы ресторана
Среда обучения. Методы контроля работы ресторанаалександр мусатов
 
Штрафы и премии в работе с персоналом ресторана
Штрафы и премии в работе с персоналом ресторанаШтрафы и премии в работе с персоналом ресторана
Штрафы и премии в работе с персоналом ресторанаJobRest.ru
 

Viewers also liked (9)

PR в HR
PR в HRPR в HR
PR в HR
 
мотивация сотрудников ресторана
мотивация сотрудников ресторанамотивация сотрудников ресторана
мотивация сотрудников ресторана
 
для чего нужна фк
для чего нужна фкдля чего нужна фк
для чего нужна фк
 
Где у менеджера кнопка "Соблюдаю стандарты"?
Где у менеджера кнопка "Соблюдаю стандарты"?Где у менеджера кнопка "Соблюдаю стандарты"?
Где у менеджера кнопка "Соблюдаю стандарты"?
 
Открытие ресторана_Александр Мусатов
Открытие ресторана_Александр МусатовОткрытие ресторана_Александр Мусатов
Открытие ресторана_Александр Мусатов
 
Среда обучения. Методы контроля работы ресторана
Среда обучения. Методы контроля работы ресторанаСреда обучения. Методы контроля работы ресторана
Среда обучения. Методы контроля работы ресторана
 
Штрафы и премии в работе с персоналом ресторана
Штрафы и премии в работе с персоналом ресторанаШтрафы и премии в работе с персоналом ресторана
Штрафы и премии в работе с персоналом ресторана
 
Как провести аудит в ресторане
Как провести аудит в ресторанеКак провести аудит в ресторане
Как провести аудит в ресторане
 
Среда обучения. Ресторан
Среда обучения. РесторанСреда обучения. Ресторан
Среда обучения. Ресторан
 

More from Magnat Club

фастфуды
фастфудыфастфуды
фастфудыMagnat Club
 
линии раздачи
линии раздачилинии раздачи
линии раздачиMagnat Club
 
кофейни и кондитерские, пекарни
кофейни и кондитерские, пекарникофейни и кондитерские, пекарни
кофейни и кондитерские, пекарниMagnat Club
 
Global marketing objectives 2013
Global marketing objectives 2013Global marketing objectives 2013
Global marketing objectives 2013Magnat Club
 
клиент 06.3 3013 вер 1.0 (1)
клиент 06.3 3013 вер 1.0 (1)клиент 06.3 3013 вер 1.0 (1)
клиент 06.3 3013 вер 1.0 (1)Magnat Club
 
кризис в ресторанном бизнесе 2014
кризис в ресторанном бизнесе 2014кризис в ресторанном бизнесе 2014
кризис в ресторанном бизнесе 2014Magnat Club
 
презентация форума
презентация форумапрезентация форума
презентация форумаMagnat Club
 
программа Iii всероссийского форума ресторанных сетей и ресторанных холдингов...
программа Iii всероссийского форума ресторанных сетей и ресторанных холдингов...программа Iii всероссийского форума ресторанных сетей и ресторанных холдингов...
программа Iii всероссийского форума ресторанных сетей и ресторанных холдингов...Magnat Club
 
презентация15
презентация15презентация15
презентация15Magnat Club
 
Gusli french bakery
Gusli french bakeryGusli french bakery
Gusli french bakeryMagnat Club
 
фотоальбом гусли
фотоальбом гуслифотоальбом гусли
фотоальбом гуслиMagnat Club
 
план работ по внедрению Kpi показателей
план работ по внедрению Kpi показателейплан работ по внедрению Kpi показателей
план работ по внедрению Kpi показателейMagnat Club
 
план стандартизации для Ginza
план стандартизации для Ginzaплан стандартизации для Ginza
план стандартизации для GinzaMagnat Club
 
информационная брошюра магнат аналитика
информационная брошюра магнат аналитикаинформационная брошюра магнат аналитика
информационная брошюра магнат аналитикаMagnat Club
 
методология создания фабрик кухонь
методология создания фабрик кухоньметодология создания фабрик кухонь
методология создания фабрик кухоньMagnat Club
 
тз на асу
тз на асутз на асу
тз на асуMagnat Club
 
Zuma menu 2012 - v3-6 2ser
Zuma   menu 2012 - v3-6 2serZuma   menu 2012 - v3-6 2ser
Zuma menu 2012 - v3-6 2serMagnat Club
 

More from Magnat Club (20)

фастфуды
фастфудыфастфуды
фастфуды
 
отели
отелиотели
отели
 
линии раздачи
линии раздачилинии раздачи
линии раздачи
 
кофейни и кондитерские, пекарни
кофейни и кондитерские, пекарникофейни и кондитерские, пекарни
кофейни и кондитерские, пекарни
 
Global marketing objectives 2013
Global marketing objectives 2013Global marketing objectives 2013
Global marketing objectives 2013
 
клиент 06.3 3013 вер 1.0 (1)
клиент 06.3 3013 вер 1.0 (1)клиент 06.3 3013 вер 1.0 (1)
клиент 06.3 3013 вер 1.0 (1)
 
кризис в ресторанном бизнесе 2014
кризис в ресторанном бизнесе 2014кризис в ресторанном бизнесе 2014
кризис в ресторанном бизнесе 2014
 
презентация форума
презентация форумапрезентация форума
презентация форума
 
программа Iii всероссийского форума ресторанных сетей и ресторанных холдингов...
программа Iii всероссийского форума ресторанных сетей и ресторанных холдингов...программа Iii всероссийского форума ресторанных сетей и ресторанных холдингов...
программа Iii всероссийского форума ресторанных сетей и ресторанных холдингов...
 
презентация15
презентация15презентация15
презентация15
 
Gusli french bakery
Gusli french bakeryGusli french bakery
Gusli french bakery
 
фотоальбом гусли
фотоальбом гуслифотоальбом гусли
фотоальбом гусли
 
план работ по внедрению Kpi показателей
план работ по внедрению Kpi показателейплан работ по внедрению Kpi показателей
план работ по внедрению Kpi показателей
 
план стандартизации для Ginza
план стандартизации для Ginzaплан стандартизации для Ginza
план стандартизации для Ginza
 
информационная брошюра магнат аналитика
информационная брошюра магнат аналитикаинформационная брошюра магнат аналитика
информационная брошюра магнат аналитика
 
плц
плцплц
плц
 
методология создания фабрик кухонь
методология создания фабрик кухоньметодология создания фабрик кухонь
методология создания фабрик кухонь
 
тз на асу
тз на асутз на асу
тз на асу
 
Zuma menu 2012 - v3-6 2ser
Zuma   menu 2012 - v3-6 2serZuma   menu 2012 - v3-6 2ser
Zuma menu 2012 - v3-6 2ser
 
3
33
3
 

Recently uploaded

What is Google Search Console and What is it provide?
What is Google Search Console and What is it provide?What is Google Search Console and What is it provide?
What is Google Search Console and What is it provide?riteshhsociall
 
W.H.Bender Quote 61 -Influential restaurant and food service industry network...
W.H.Bender Quote 61 -Influential restaurant and food service industry network...W.H.Bender Quote 61 -Influential restaurant and food service industry network...
W.H.Bender Quote 61 -Influential restaurant and food service industry network...William (Bill) H. Bender, FCSI
 
Unraveling the Mystery of The Circleville Letters.pptx
Unraveling the Mystery of The Circleville Letters.pptxUnraveling the Mystery of The Circleville Letters.pptx
Unraveling the Mystery of The Circleville Letters.pptxelizabethella096
 
Busty Desi⚡Call Girls in Sector 49 Noida Escorts >༒8448380779 Escort Service
Busty Desi⚡Call Girls in Sector 49 Noida Escorts >༒8448380779 Escort ServiceBusty Desi⚡Call Girls in Sector 49 Noida Escorts >༒8448380779 Escort Service
Busty Desi⚡Call Girls in Sector 49 Noida Escorts >༒8448380779 Escort ServiceDelhi Call girls
 
Distribution Ad Platform_ The Role of Distribution Ad Network.pdf
Distribution Ad Platform_ The Role of  Distribution Ad Network.pdfDistribution Ad Platform_ The Role of  Distribution Ad Network.pdf
Distribution Ad Platform_ The Role of Distribution Ad Network.pdfTransports Advertising
 
Elevating Your Digital Presence by Evitha.pdf
Elevating Your Digital Presence by Evitha.pdfElevating Your Digital Presence by Evitha.pdf
Elevating Your Digital Presence by Evitha.pdfevithatojoparel
 
20180928 Hofstede Insights Conference Milan The Power of Culture Led Brands.pptx
20180928 Hofstede Insights Conference Milan The Power of Culture Led Brands.pptx20180928 Hofstede Insights Conference Milan The Power of Culture Led Brands.pptx
20180928 Hofstede Insights Conference Milan The Power of Culture Led Brands.pptxMartinKaraffa3
 
Busty Desi⚡Call Girls in Sector 135 Noida Escorts >༒8448380779 Escort Service
Busty Desi⚡Call Girls in Sector 135 Noida Escorts >༒8448380779 Escort ServiceBusty Desi⚡Call Girls in Sector 135 Noida Escorts >༒8448380779 Escort Service
Busty Desi⚡Call Girls in Sector 135 Noida Escorts >༒8448380779 Escort ServiceDelhi Call girls
 
Best 5 Graphics Designing Course In Chandigarh
Best 5 Graphics Designing Course In ChandigarhBest 5 Graphics Designing Course In Chandigarh
Best 5 Graphics Designing Course In Chandigarhhamitthakurdma01
 
Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15
Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15
Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15SearchNorwich
 
personal branding kit for music business
personal branding kit for music businesspersonal branding kit for music business
personal branding kit for music businessbrjohnson6
 
Elevate Your Advertising Game: Introducing Billion Broadcaster Lift Advertising
Elevate Your Advertising Game: Introducing Billion Broadcaster Lift AdvertisingElevate Your Advertising Game: Introducing Billion Broadcaster Lift Advertising
Elevate Your Advertising Game: Introducing Billion Broadcaster Lift AdvertisingVikasYadav194549
 
Rise and fall of Kulula.com, an airline won consumers by different marketing ...
Rise and fall of Kulula.com, an airline won consumers by different marketing ...Rise and fall of Kulula.com, an airline won consumers by different marketing ...
Rise and fall of Kulula.com, an airline won consumers by different marketing ...ssusereaa7d9
 
Welcome to DataMetricks Consulting (1).pptx
Welcome to DataMetricks Consulting (1).pptxWelcome to DataMetricks Consulting (1).pptx
Welcome to DataMetricks Consulting (1).pptxdatametricks
 
Choosing the Right White Label SEO Services to Boost Your Agency's Growth.pdf
Choosing the Right White Label SEO Services to Boost Your Agency's Growth.pdfChoosing the Right White Label SEO Services to Boost Your Agency's Growth.pdf
Choosing the Right White Label SEO Services to Boost Your Agency's Growth.pdfAutus Digital
 
Instant Digital Issuance: An Overview With Critical First Touch Best Practices
Instant Digital Issuance: An Overview With Critical First Touch Best PracticesInstant Digital Issuance: An Overview With Critical First Touch Best Practices
Instant Digital Issuance: An Overview With Critical First Touch Best PracticesMedia Logic
 
10 Email Marketing Best Practices to Increase Engagements, CTR, And ROI
10 Email Marketing Best Practices to Increase Engagements, CTR, And ROI10 Email Marketing Best Practices to Increase Engagements, CTR, And ROI
10 Email Marketing Best Practices to Increase Engagements, CTR, And ROIShamsudeen Adeshokan
 
How consumers use technology and the impacts on their lives
How consumers use technology and the impacts on their livesHow consumers use technology and the impacts on their lives
How consumers use technology and the impacts on their livesMathuraa
 
[Expert Panel] New Google Shopping Ads Strategies Uncovered
[Expert Panel] New Google Shopping Ads Strategies Uncovered[Expert Panel] New Google Shopping Ads Strategies Uncovered
[Expert Panel] New Google Shopping Ads Strategies UncoveredSearch Engine Journal
 
Social Media Marketing Portfolio - Maharsh Benday
Social Media Marketing Portfolio - Maharsh BendaySocial Media Marketing Portfolio - Maharsh Benday
Social Media Marketing Portfolio - Maharsh BendayMaharshBenday
 

Recently uploaded (20)

What is Google Search Console and What is it provide?
What is Google Search Console and What is it provide?What is Google Search Console and What is it provide?
What is Google Search Console and What is it provide?
 
W.H.Bender Quote 61 -Influential restaurant and food service industry network...
W.H.Bender Quote 61 -Influential restaurant and food service industry network...W.H.Bender Quote 61 -Influential restaurant and food service industry network...
W.H.Bender Quote 61 -Influential restaurant and food service industry network...
 
Unraveling the Mystery of The Circleville Letters.pptx
Unraveling the Mystery of The Circleville Letters.pptxUnraveling the Mystery of The Circleville Letters.pptx
Unraveling the Mystery of The Circleville Letters.pptx
 
Busty Desi⚡Call Girls in Sector 49 Noida Escorts >༒8448380779 Escort Service
Busty Desi⚡Call Girls in Sector 49 Noida Escorts >༒8448380779 Escort ServiceBusty Desi⚡Call Girls in Sector 49 Noida Escorts >༒8448380779 Escort Service
Busty Desi⚡Call Girls in Sector 49 Noida Escorts >༒8448380779 Escort Service
 
Distribution Ad Platform_ The Role of Distribution Ad Network.pdf
Distribution Ad Platform_ The Role of  Distribution Ad Network.pdfDistribution Ad Platform_ The Role of  Distribution Ad Network.pdf
Distribution Ad Platform_ The Role of Distribution Ad Network.pdf
 
Elevating Your Digital Presence by Evitha.pdf
Elevating Your Digital Presence by Evitha.pdfElevating Your Digital Presence by Evitha.pdf
Elevating Your Digital Presence by Evitha.pdf
 
20180928 Hofstede Insights Conference Milan The Power of Culture Led Brands.pptx
20180928 Hofstede Insights Conference Milan The Power of Culture Led Brands.pptx20180928 Hofstede Insights Conference Milan The Power of Culture Led Brands.pptx
20180928 Hofstede Insights Conference Milan The Power of Culture Led Brands.pptx
 
Busty Desi⚡Call Girls in Sector 135 Noida Escorts >༒8448380779 Escort Service
Busty Desi⚡Call Girls in Sector 135 Noida Escorts >༒8448380779 Escort ServiceBusty Desi⚡Call Girls in Sector 135 Noida Escorts >༒8448380779 Escort Service
Busty Desi⚡Call Girls in Sector 135 Noida Escorts >༒8448380779 Escort Service
 
Best 5 Graphics Designing Course In Chandigarh
Best 5 Graphics Designing Course In ChandigarhBest 5 Graphics Designing Course In Chandigarh
Best 5 Graphics Designing Course In Chandigarh
 
Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15
Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15
Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15
 
personal branding kit for music business
personal branding kit for music businesspersonal branding kit for music business
personal branding kit for music business
 
Elevate Your Advertising Game: Introducing Billion Broadcaster Lift Advertising
Elevate Your Advertising Game: Introducing Billion Broadcaster Lift AdvertisingElevate Your Advertising Game: Introducing Billion Broadcaster Lift Advertising
Elevate Your Advertising Game: Introducing Billion Broadcaster Lift Advertising
 
Rise and fall of Kulula.com, an airline won consumers by different marketing ...
Rise and fall of Kulula.com, an airline won consumers by different marketing ...Rise and fall of Kulula.com, an airline won consumers by different marketing ...
Rise and fall of Kulula.com, an airline won consumers by different marketing ...
 
Welcome to DataMetricks Consulting (1).pptx
Welcome to DataMetricks Consulting (1).pptxWelcome to DataMetricks Consulting (1).pptx
Welcome to DataMetricks Consulting (1).pptx
 
Choosing the Right White Label SEO Services to Boost Your Agency's Growth.pdf
Choosing the Right White Label SEO Services to Boost Your Agency's Growth.pdfChoosing the Right White Label SEO Services to Boost Your Agency's Growth.pdf
Choosing the Right White Label SEO Services to Boost Your Agency's Growth.pdf
 
Instant Digital Issuance: An Overview With Critical First Touch Best Practices
Instant Digital Issuance: An Overview With Critical First Touch Best PracticesInstant Digital Issuance: An Overview With Critical First Touch Best Practices
Instant Digital Issuance: An Overview With Critical First Touch Best Practices
 
10 Email Marketing Best Practices to Increase Engagements, CTR, And ROI
10 Email Marketing Best Practices to Increase Engagements, CTR, And ROI10 Email Marketing Best Practices to Increase Engagements, CTR, And ROI
10 Email Marketing Best Practices to Increase Engagements, CTR, And ROI
 
How consumers use technology and the impacts on their lives
How consumers use technology and the impacts on their livesHow consumers use technology and the impacts on their lives
How consumers use technology and the impacts on their lives
 
[Expert Panel] New Google Shopping Ads Strategies Uncovered
[Expert Panel] New Google Shopping Ads Strategies Uncovered[Expert Panel] New Google Shopping Ads Strategies Uncovered
[Expert Panel] New Google Shopping Ads Strategies Uncovered
 
Social Media Marketing Portfolio - Maharsh Benday
Social Media Marketing Portfolio - Maharsh BendaySocial Media Marketing Portfolio - Maharsh Benday
Social Media Marketing Portfolio - Maharsh Benday
 

How to earn more in restaurant-control your main figures

  • 1. How to control figures in your restaurant Sokirianskiy Teodor Magnat Restaurant Distance School Founder www.magnatcorp.ru www.magnatclub.ru
  • 2. Tel Aviv-Moscow-Berlin 2014 Introduction Methodological framework for the analysis of the economy of any type of business is very extensive. Analysis of the catering and hospitality industry has some distinctive features from other forms of economic activity, namely: - the presence of subjective factors, such as the atmosphere, guests mood, music (muzak) , time of day and time of year (season), various forms and motives of socialization, subcultural characteristics of the audience, the psycho-emotional aspects of group and individual behavior, elements of irrationality of consumer (guest) choice; - a significant impact on the quality of staff places products and services institution; - pronounced seasonal factor in the context of the "time of day" / "day of week" / "season" / "work / pre-weekend/weekend)" - the influence of reason and motive of visiting places, membership of a particular social, gender, age group, the result of sales;
  • 3. - the highest competition factor not only between types of caterers, but between ways of catering, between food products as well; - A variety of accounting and IT-automated control systems, which occur because of (associated with) the imperfection of the legislative framework in the field of economics, human resources, taxation; - Subjectivity of evaluation of sales financial result (sales report) science (Availability factor of subjectivity evaluation of sales, subject to) geographic, demographic, religious, national, other specifics of the State/Country. - A strong dependence of the results of economic activity on the type and format of the catering and hospitality. All these factors and features require the restaurant manager not only thoughtful and balanced approach to the analysis of the balanced scorecards system, but also considerable empirical experience of system analysis, and managing the hospitality business In this tutorial, the author – Sokirianskiy Fedor used the methodology and analysis of the empirical experience of more than 1000 companies in the hospitality industry for 12 years. It is important to take into account the fact that the methods and targets for different formats catering are not 100% universal, in practice there are complex and uncharacteristic cases of deviation indicators separate institution from the industry- wide. index transcript comment Sales (sales / turnover) - correlation plan / actual result within one year (Indicates how realistic the company's management assesses the ability of institutions It is important to take into account inflation and the rate of market growth in the national average. You can
  • 4. and most of the management team.) Indicates the ability of the team and top management of restaurant to achieve goals and aims, stand in financial plans Это не твой косяк, я просто сам переформулировал )) take the regional official data of Statistics Authorities (Rosstat). In quantitative terms, growth rates (data) are understated, but they are valid in proportions of the market. (% against). Restaurant manager could argue that the sales growth is his own gain – the result of the team attempts to increase sales. Unfortunately, in majority of cases the market is growing and the sales grow. Score chart dynamics for the year. Match / Mismatch seasonality region / format Seasonality can be as follows: June, July, August - decline in September - an increase of 30% from the previous month, October - 10% in November - + 10%. December - 20% relative to November, January - 25%, 15% in February + March + 5% in April - 10%. May -10% Exception - fast foods and any businesses in small towns and malls. In some catring formats you can find stable growth in summer time. In many places where you can find summer terrace, especially in the South Regions, summer growth rate can be observed close to the December annual holidays growth. Revenue breakdown by product group plan / actual Compare your plan and fact It is useful to plan your sales in figures and dollars for different types of menu groups. For example- coffee and Tiramisu planned sales, soups, starters, beer snacks, etc. Plan of month sales It is useful to plan your cash flow to find out how you can influence the result If you find out in the middle of the month that your sales rate in out of your plan, you can make special efforts to influence the financial result Share of rental expenses in If the share is more than One of the most important
  • 5. your turnover structure 10% you should sell much more indicator in restaurant analysis Revenue per 1m ² of dining hall The larger the hall, the less the revenue Exception – National authentic food restaurants, beer restaurants and pubs and karaoke clubs The correlation coefficient of the bar sales proceeds to the kitchen sales Standard figures - 30 beverage/70 foods Besides drinking places may be the opposite or 50/50 or 20/80 The correlation coefficient of hot drinks sales to revenue confectionery/зфыекн Standard figures - 70/30. The closer to 50/50, than better If you sell espresso or Cappuccino and don’t have Ney York cheesecake in the bill – that means that cheesecake is too expensive or not good quality/not fresh The correlation coefficient of spirits revenue to non- alcohol drinks 20/80 If proportion is different that means that non-alcohol drinks are cheap, or alcohol is too expensive The correlation coefficient revenue hot dishes to soups 70/30 If more than 30% of soups - well, less - bad See pricing and consumption correlation lunch and dinner The correlation coefficient revenue salads to soups 60/40 If less than 40 - bad. See pricing and structure of the check The correlation coefficient revenue salads to hot dishes 40/60. If less than 40% of salads – that’s bad The correlation coefficient banquets revenue (more than 12 persons dining is banquet) in retail turnover 10-15% of the turnover If less - see the menu and pricing in the banquet menu The correlation coefficient of revenue for evening dining and lunch dining 50/50 or 40/60. If less, then - bad Watch the stream of checks report from your POS terminal. The problem with the concept or conflict of expectations of guests
  • 6. The correlation coefficient of total revenues, revenue breakfast/lunch turnover 20/80 If less - erase breakfasts The correlation coefficient revenue weekdays and weekends 50/50 If deviation - to deal with the flow of checks and stocks, lunches, ala cart The correlation coefficient based on hourly earnings Check/Guest/Hour 40% - from 12:00-16:00, 10% - from 16:00-18:00 and 50% - after 18:00 If not indicative of conformity - the problem with the product, concept, audience expectations. Laborcost share in turnover Fixed cost should be not more than 10% in turnover. All the other taxed and bonus fees – not more than 8% plus Rent share in turnover Look apps. 10% is maximum The share of external services in turnover Should be close to 0 ))) Foodcost share in turnover Not more than 27% - normal index Beveragecost share in turnover Look above Win packaging and material costs in turnover Not more than 1% The share of electricity in turnover Nor more than 2,5% Fiscal share in turnover Not more than 5% Marginal profit Operation profit Marginal profit on 1m ² hall / kitchen Operating profit per 1 m ² lounge / kitchen Operating profit for the types of services (food, hookah, karaoke)
  • 7. ROI % per month on the attached 4% per month and more - a good indicator Sales (revenues) The calculation is made on the basis of actual revenue. figures in the table are recorded by summing revenue from 1 of the reporting month. Filled by economic analysist or accountant or manager Revenue from groups range Revenue from the kitchen to the bar for banquets, discount lunches Revenue per 1m ² hall Revenue divided by the useful area of the hall. Shows the uniformity of loading zones, efficiency zoning Time for details correlation revenue commodity groups CR bar-kitchen, CR tea + coffee confectionery, CR soups to hot dishes, hot dishes spacecraft to salads, CR lunchtime to evening trade Correlation revenue by period CR revenue SunWed-ThurSat, CR revenue from 10:00-17:00 and 17:00-23:00, CC revenue SunWed 10:00:17:00 and ThurSat 10:00-17:00 etc Revenue structure Share of gin, vodka, beer, cocktails, whiskey (etc) in the revenue structure of the bar, the share of salads, appetizers, side dishes, pastries, soups, hot dishes in the revenue structure cuisine Revenue breakdown by fixed and variable costs Share of salary, tax, financial cost, outsourcing, etc. in revenue Relative analysis Revenues compared with last month, the previous month, the deviations from the plan last year and the current year Margin profit The calculation is based on the actual profit margin (MP). MP = Revenue (cumulative from the beginning of the month) - Variable costs cumulative from the beginning of the month). Filled by restaurant manager Operation profit (EBIT) The calculation is based on the actual operating profit (OP). OP = Revenue
  • 8. (cumulative from the beginning of the month) - Variable costs cumulative from the beginning of the month) - Fixed costs (cumulative from the beginning of the month). Filled by economist. Operating profit by service Kitchen, bar, hookah, karaoke, etc. Operating profit sq.m. area restaurants OP = Operating profit of restaurant / S outlets. Filled by economist. Profitability Profitability index P = Operating profit (OP) / Revenue * 100. Payment for the month. Filled by economist. ABC analysis gross ABC analysis of total revenue ABC analysis by gross commodity groups ABC analysis of the kitchen, on the bar, on the banquet, for pastry, etc. ABC - marginal analysis ABC marginal on turnover ABC - marginal analysis by product group ABC marginal in the kitchen, at the bar, on the banquet, for pastry, etc. ABC quantitative analysis ABC quantitative on turnover ABC quantitative analysis by commodity groups ABC quantitative in the kitchen, at the bar, on the banquet, for confectionery, etc. ABC analysis synthesis A + B Indicators list of groups A and B under the scheme AAA+ABA+BAA+AAB etc Operating costs Actual costs for maintenance of the restaurant % return of investment The total investment / revenue of month Coefficient procurement By Ord. = Current assets / revenues. Filled by purchaser. Rate of turnover By turnover = (Average s / st inventories / C / st realized. Prod) * 30 (31). Filled by purchaser Coefficient of margins By prod. = Revenue / implemented by s / st. Filled by purchaser Win in raw materials in turnover Win RM = C / st. implemented. cont / Avg. s / st. * 100 stocks. Filled by purchaser.
  • 9. Marginal average ratio for the group MR groups: soups, salads, hot dishes, desserts, drinks, etc. MRA (plan-fact) Correlation coefficient planned margin in each group and the actual Number of guests The indicator is calculated based on the actual flow of the guest in the restaurant. The calculation is cumulative of the month from 1 to 30/31 numbers. Filled by manager. The average check per guest The indicator is calculated on the basis of evidence in the restaurant. Average customer check sum = revenue / Number of Guests Number of orders The indicator is calculated on the basis of evidence in the restaurant by the number of orders in the ACS Average check to order The indicator is calculated on the basis of evidence in the restaurant. Average check for order = amount of revenue / Number of orders The growth rate of the club guests Calculated on the basis of the actual club cards issued. The calculation is cumulative of the month from 1 to 30/31 numbers. The increase is calculated as the number of cards issued in the current period-number of cards issued in the previous period. Filled by manager Indicator of filling assortment list Indicates the number of courses in assortment list and restaurant menus. Indicator markups assortment list Shows the average mark-up (of the cost) to the dishes on the menu The number of intermediate actions involving marketing The number of intermediate actions held restaurant suppliers products The number of contracts sold by distributors The number of contracts sold by distributors or sales managers for banquets in the restaurant The full cost of meals (example: Greek and Stolichny) Coefficient of variation of the total cost of meals (5 sample dishes from the
  • 10. menu) Number of people per shift / 1 kg of sales Dividing the number of people per shift per 1 kg of finished product Electricity / 1 kg of sales Dividing the amount of electricity consumed per 1 kg of finished product The correlation coefficient of club guests and regular visitors Division CG on RG The average check per guest = revenue / number of guests Average score = revenue / number of accounts CMH Check-Man-Hour Average ticket revenue on the table = / seats Number of checks on weekdays (Sun, Mon, Tue, Wed) / number of checks at the weekend (Thu, Fri, Sat) Turnover table during the week Turnover table = number of seats Turnover table at the weekend Turnover table = number of seats Number of meals per person Quantitative analysis of the checks-Table checks one course, two courses, three courses and more Coefficient of group loyalty Table number of single, dual and "herd" (3 or more) visits Flow checks number of checks (weekdays and weekends separately) Graduation checks of sum from 0 to 500, from 500 to 1000, 1000 to 1500 or more Average check on order (weekdays and weekends) check amount / number of dishes (bar + kitchen). Find the arithmetic mean. Take 75 checks find the general arithmetic. Average revenue per hour for waiters Surnames rating Average revenue per hour Administrator and change Surnames rating Marginal profit per shift by admin
  • 11. Quality of service tip the waiter / waiters revenue * 100%