The People Tagging Approach to Competence Management

MATUREContinuous Social Learning in Knowledge Networks
The People Tagging Approach to Competence Management
Simone BraunChristine KunzmannAndreas Schmidt
Professional Training Facts, Stuttgart, November 17, 2009
http://mature-ip.eu

Continuouscompetencedevelopment…

Competence Management seemstobe a goodidea…
Competence Management wantstoenablecompaniestosteercompetencedevelopment
Itmakescompetenciesofemployees explicit bydescribingtheirprofileswith a sharedcompetencecatalog…
… andformulatesrequirementsandgoals via thissharedcatalog …
… andtheappropriatemeasuresandtheireffects
MATURE - Continuous Social Learning in Knowledge Networks

But frequentlyitdoes not evengetintroduced!
… gets stuck in themiddleoftheway…
… nevergetsupdated …
… becomes a useless administrative exercise …

Is there an alternative?
Problems:
Competence managementisperceived as a top-down activity
Lack ofacceptance
No rapid responsetoemergingtopics
Can wemakecompetencemanagementmoreparticipatory?
startwithsomethingthatisperceived as useful:findingtherightpersonfor a certaintopic

The People Tagging Approach

People Tagging
Principles
Bottom-up and participatory
Lightweight and work-integrated
The approach
Tagging colleagues and other external contacts collaboratively
Sharing knowledge and creating awareness around who knows what
Collective ‘review’ of existing skills & competencies
 Applying the social bookmarking paradigm to people
MATURE - ContinuousSocial Learning in Knowledge Networks
LMI specialist
plumbing
Vacancydata
Edinburgh

Searching for a specialist
Nicola Jones
Tagged with: LMI specialistScotlandeducation
Show Profile or Contact
Martha Douglas
Tagged with: LMI specialistEdinburgh and LothiansplumbingVacancy data

Gardening
Tagging does not rely on a controlled vocabulary
Thus we find
Synonyms
Typos
Different levels of abstraction
Idea: Work-integrated “gardening”
Collaborative & incremental in-situ revision and improvement
e.g. I miss entries with sanitary or water installations in the results, so I add the missing links
LMI = labourmarketinformation = LM info = LM data
LM dta vs. LM data
plumbing -> sanitaryinstallations
plumbing-> waterinstallations

Improved searching for a specialist
I understood that your searched for: LMI specialistScotlandplumbing
Narrow your query with: Vacancy datawater installationssanitary installations
Broaden your query with: gas installationsconstructionSectoral prospects
Nicola Jones
Tagged with: LMI specialistScotlandeducation
Martha Douglas
Tagged with: LMI specialistEdinburgh and LothiansplumbingVacancy data
Mary Smith
Tagged with: LMI reportsanitary installationsLocal area dataVacancy data
David Burns
Tagged with: LM dataSectoral prospectswater installationssanitary installations

Competency Maturing:Gradual Formalization
 FZI Research Center for Information Technologies Karlsruhe, Germany | Information Process Engineering | www.fzi.de/ipe

Human Resources Development
Human resource development needs to have sufficient information about needs and current capacities
What are the crucial new developments?
Who has the skills needed to respond to these developments?
Are there training gaps?
Can we re-train existing staff or do we need to recruit?
The tags used and the queries for specialists yield indicators about current developments:
What kind of expertise is needed?
How much do we have inside the organization?

Implementingpeopletagging
Implementingpeopletaggingdepends on theorganizationalcontext (includingculture)
Engineering a peopletaggingsystemcanbecustomized
Who can tag?
Who canbetagged?
Controlover tags
Visibilityoftagging
Semanticoftagging
Searchstrategy

Summary

Summary
People tagging is a lightweight alternative to competence management
participatory and work-integrated
more agile, can take up emergent topics very fast
‘overlay’ over existing social networking / employee directories
 internal & external contacts possible
Supports several use cases of competence management approaches
Finding people or experts
Human resource development planning

Outlook & Contact
Open forassociate
partners!
MATURE IP – http://mature-ip.eu
investigates the harvesting of bottom-up approaches to support the maturing of competency models
Andreas SchmidtDepartment Manager / Scientific Coordinator MATUREFZI Research Center for Information Technologies, Haid-und-Neu-Str. 10-14 Karlsruhe, GERMANY (http://fzi.de/ipe)andreas.schmidt@fzi.de, http://andreas.schmidt.name
Christine KunzmannFZI & Kompetenzorientierte PersonalentwicklungAnkerstr. 47, 75203 Königsbach-Stein, GERMANY, http://kompetenzen-gestalten.decontact@christine-kunzmann.de
Simone BraunFZI Research Center for Information TechnologiesHaid-und-Neu-Str. 10-14 Karlsruhe, GERMANY (http://fzi.de/ipe)braun@fzi.de

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The People Tagging Approach to Competence Management

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